MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Apple iPhone Repair Service 5-Star Review: “Life saver, absolutely amazing customer service and the price can’t be beat!!”

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MacMedics is an Apple Authorized Premium Service Provider, and as such we service every item that Apple makes, including ALL Macintosh computer models (new, under Apple Warranty or AppleCare, Vintage (over 5-years old and no longer supposed by Apple), or Obsolete models), the iPhone, iPad, iPod, Apple Watch, and Apple TV. See http://www.macmedics.com/iphone for more info.

Recent 5-Star Review:

“Life saver, absolutely amazing customer service and the price can’t be beat!! I found MacMedics online after being totally disappointment with my local Apple store that said my water damaged iPhone 5 could not be repaired; it wouldn’t charge. Instead, they sold me a brand new iPhone to the tune of $800+ after it was all said and done. I looked online and found that the charger could be repaired, so off I went to find a repair shop. Walked into MacMedics and Sam checked my phone and said he thought it could be repaired, had to order the part which would arrive the next day. Sure enough, he called me the next day and said the phone was repaired. Cost me less than $90. I will be returning my brand new iPhone to the Apple store tomorrow. So glad I didn’t take those guys at their word. If I ever have another issue with my iPhone or other Apple product, I will go directly to MacMedics and bypass the Apple stores all together. I highly recommend MacMedics and will be referring them to all my friends. Thank you Sam for fixing my iPhone and saving me hundreds of dollars. I wish all service techs had your skill.”

Apple announces updates to MacBook and 13-inch MacBook Air

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Apple announces updates to MacBook and 13-inch MacBook Air:

MacBook now features sixth-generation Intel Core M processors up to 1.3GHz, improved graphics performance with Intel HD Graphics 515, faster PCIe-based flash storage, all-day battery life up to 10 hours, and a new rose gold finish. MacBook continues to feature the beautiful 12-inch Retina display, Apple-designed keyboard, Force Touch trackpad, and versatile USB-C port. At just 2 pounds and 13.1 mm thin, MacBook delivers an even better full-size notebook experience in the lightest and most compact Mac ever.
The popular 13-inch MacBook Air has also been updated with double the memory for 8GB standard across all models.

Call your local MacMedics office or contact your MacMedics On-Site Engineer for more info.

Written by Dana Stibolt

April 19th, 2016 at 11:18 am

Posted in Uncategorized

How your Mac and OS X Server can be infected with “ransomware”, and how to prevent it.

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Given recent incidents with the first known Mac ransomware, and the problem we had recently with a customer who had PCs connected to their Mac server, let’s take a minute to talk about ransomware in general.

Ransomware is somewhat unique among types of malware in that it is not attacking the OS, not trying to install anything, and not trying to hide. It is attacking the user’s actual data files. That means it needs no higher privileges than what the users themselves have. Once run, it merely scans the user’s home directory and any mounted drives (including network shares), then encrypts anything that looks like a data file (.docx, .pdf, .jpg, etc). It deliberately does NOT disturb the OS or any other files that would prevent the user from using the computer, as this would prevent them from getting paid, which is the entire point.

Given that all the ransomware doing is accessing files the user normally has access to, then modifying them, it’s not necessarily doing anything “virus-like”. Therefore, the heuristics that modern anti virus products are so proud of will likely not catch it unless they have a definition for that particular variant of the binary. This is a big problem, since as recent targeted attacks against several hospitals have proven, anti virus is NOT catching these things. All it needs is a vector to get in and get running, and the client’s data is toast.

Common infection vectors include all the usual suspects: phishing emails, malvertising, illegal or compromised software downloads (like what happened with recent new version of Transmission), malicious websites, etc. Most of these are mitigated by keeping OS and browsers up to date, having a good anti-spam/anti-malware solution filtering the email, and using network wide content filtering to keep users off of illegal and/or malicious sites. Still, especially with laptops that come and go from the corporate network, malware, ransomware, and other threats will find a way in.

The sad truth is, there is no way to completely prevent a ransomware outbreak on a network aside from restricting all machines to a strict whitelist of allowed software, which is impractical in most cases. The only thing you can do is have good backups and be prepared to use them for recovery. Backups on external drives connected to end user workstations are just as vulnerable as the rest of their files. Time Machine and Carbon Copy Cloner will not help here. Only backups that are offline (as in not directly accessible to the infected host) are safe.

Apple was able to quickly shut down this last Mac specific malware via revoking Transmission’s code signing cert and blacklisting the binary in Xprotect).

For the more immediate problem of infected PCs encrypting files on Mac servers to which they’re connected, a local backup on the server should be safe as long as the backup itself is not shared.

In summary, here are our recommendations for handling things right now in mixed Mac/PC networks:

1. Ensure users don’t have access to more shares on the server than they actually need.

2. Ensure servers are only accessed remotely via a VPN solution to prevent exploits that could infect the server itself.

3. All servers should have at least two backups, one of which is off-line.

4. Firewalls should be utilized with intrusion prevention, content filtering and gateway Anti Virus to protect against bad user behavior as much as possible.

5. Windows PCs should be professionally monitored and maintained with up-to-date Anti Virus software.

Written by Dana Stibolt

April 14th, 2016 at 10:15 am

Posted in Announcements,Warnings

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Thieves Ransack Paralympian’s Home, Take Off With Her Gold Olympic Rings (and her hard drives!)

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It’s not often that we reference a story from Inside Edition. Tonight there was a story about a Paralympian, whose home was burglarized and of course they took the normal stuff like jewelry, computers, TV’s, and electronics. They also stole 5 external hard drives, which were the only place she had irreplaceable videos of her Olympic journey and a documentary movie that she was working on.

See the video here. Details of the hard drive theft start at 49 second: http://goo.gl/b6iXT6

In order to be FULLY backed up you HAVE to have your data first backed up locally, then it needs to also be backed up to the cloud or off-site storage.

The Golden Triangle of Backups is as follows:

1. Redundant: This means it has to be in TWO places. On your computer and also safely stored on a backup hard drive.

2. Automatic: This means that you don’t do a thing to make the backup run. It happens on it own without a human intervention.

3. Off-Site: This means your data has to be backed up to the cloud (iCloud is not a normal place folks use to back up their computers) or stored off-site in the form of a second hard drive stored at a relatives house or at at your office.

You can read more about this at this former MacMedics Blog post. It’s titled: 9 Things We Wish We Did Before Our House Burned Down

http://www.macmedics.com/blog/?p=2475

Written by Dana Stibolt

December 14th, 2015 at 7:55 pm

MacMedics 5-Star Review: “They immediately went in to action to solve my dilemma”

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“I went to the genius bar for an emergency, of course because Christmas is right around the corner they were PACKED! I was looking online for my next closest Apple Store when I saw a link for MacMedics. I was nervous at first because, well I’ve been conditioned to only go to Apple, but I was put a ease to see that they work directly with Apple. So the next morning I went before work, the store was easy to find, and easy to access. I went in and was highly impressed with how beautiful and clean the store was, I was greeted by a very friendly staff, they immediately went in to action to solve my dilemma. The staff did everything within their means to help me and ultimately resolved my issue above my own expectations. I left the store with a huge smile on my face and my mind at ease, I have since told multiple friends, family members, and clients about Mac Medics and vowed this will now be my go to for my Apple devices.”

Written by Dana Stibolt

December 3rd, 2015 at 8:13 am

MacKeeper now falsely reporting “Tapsnake” virus is found on Macs

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We’re getting reports that MacKeeper is now falsely reporting that Macs are infected with the “Tapsnake” virus. MacKeeper is rip-off software that falsely reports “problems” with your Mac and offers to fix them. It is mostly sold through scare-tactics that use JavaScript popups in a web browser. Just about anything you see in a web browser popup is likely to be a lie.
There is Mac malware, mostly in the form of “trojans” and adware and much of it finds its way onto the Mac by way of those MacKeeper ads.

Do not download or install MacKeeper. If you have already installed MacKeeper then please quit MacKeeper and drag the application from your Applications folder to the trash. Then download this application and use it to run a scan on your Mac and remove any adware/malware that it finds.

http://www.adwaremedic.com (now Malware Bytes).

Written by Dana Stibolt

November 20th, 2015 at 12:14 pm

MacMedics 5-Star Review: “I will never take a device to Apple again as long as the MacMedics team is around”

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“I buy Apple products because of their design, features, and overall awesome service delivery. Having the opportunity to work with the MacMedics team feels like yet another extension of Apple’s awesome service model. Actually, these guys are better than Apple employees in almost every way.

I first went to MacMedics about seven or eight years ago at the recommendation of an Apple advisor. While they were the quickest option available to fix my then dead MacBook screen, I didn’t trust doing this because they were not Apple employees. I can honestly say that using these guys was the best recommendation EVER! They are the fastest at what they do, and can usually turn your repair around in 24 – 48 hours; not even Apple can do that. And they have the best attitudes of any service people I’ve encountered. They’re just awesome to work with.

Most recently, I took my 2010 iMac in to have them upgrade the hard drive to a solid state from the traditional one. Not only did they turn the repair around the same day, but they also saved me lots of money. Simon was great in recommending that I could go to Amazon to find the parts for cheaper, and then bringing it all to them to install for just $150. Thanks, Simon. I later had the pleasure of working with both Chris and Sam. Sam was the best to work with even after I screwed up the work they had done with the new install of El Capitan. Because I couldn’t get the download to work from my account, Sam offered to do the install again at no cost. Sam and Chris even took the iMac back in a few more times to troubleshoot a RAM issue, again at no additional cost to me.

I honestly, enjoy taking my Apple devices to MacMedics because they care about the work they do, and also the customers they’re working with. They truly make tough electronic issues easier to deal with because they are honest people. I will never take a device to Apple again as long as the MacMedics team is around. THANKS, GUYS!”

-Baltimore, MD

Written by Dana Stibolt

November 14th, 2015 at 6:41 pm

Apple Refreshes the iMac Family with NEW 21.5″ Retina iMac

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The iMac family now includes the Retina 5K display on every 27-inch model, and a stunning new Retina 4K display on the 21.5-inch model.

Both Retina displays now feature a wider color gamut that delivers more available colors so photos and videos appear even more true-to-life. More powerful processors and graphics, two Thunderbolt 2 ports, and new storage options that make the high-performance Fusion Drive even more affordable are also included.

Along with the Retina models, the 21.5-inch iMac models feature faster processors and graphics, and a 1TB hard drive. All iMac models come with the all-new Magic Keyboard and Magic Mouse 2. And customers can choose to configure their iMac with a Magic Trackpad 2 instead of Magic Mouse 2. New keyboards and mice now have built-in batteries and are charged with a Lighting cable.

Written by Dana Stibolt

October 13th, 2015 at 10:06 am

Apple OS X El Capitan and Microsoft Office Suite Compatibility Problems

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Mac OS X El Capitan 10.11 was released to the public this week.

This new version of the operating system breaks every Intel-native version of Microsoft Office, including Office 2008, 2011, and 2016.

All Microsoft Office applications are especially crash-prone under El Capitan, but additionally, Outlook will stall when attempting to connect to a mail server.

Until Microsoft releases patches for their Office applications, MacMedics strongly urges you not to install this new operating system. Unless you have a specific business-purpose for installing El Capitan, we suggest holding off on installing it for several months — until at least Mac OS X 10.11.2 becomes available.

More info is here.

Written by Dana Stibolt

October 3rd, 2015 at 10:35 am

Does your MacBook Pro have scrambled video or unexpected restarts?

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There is still a repair extension program available for several MacBook Pro models from 2011-2013. If you have one of the models listed below and you have experienced video issues (such as no video even when the machine is powered on, distorted or scrambled video, or unexpected restarts), your MacBook Pro may be eligible for a free repair. You can visit any MacMedics location in order for us to run a quick test to see if you are eligible for the repair program.

Affected Models:

▪ MacBook Pro (15-inch Early 2011)
▪ MacBook Pro (15-inch, Late 2011)
▪ MacBook Pro (Retina, 15-inch, Mid 2012)
▪ MacBook Pro (17-inch Early 2011)
▪ MacBook Pro (17-inch Late 2011)
▪ MacBook Pro (Retina, 15 inch, Early 2013)

For more info see: http://www.apple.com/support/macbookpro-videoissues