MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

5-Star Reviews That Customers Have Left For MacMedics

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This consultant was very easy to work with

“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”

-Annapolis, Maryland

Great Expertise! Reliable, Fast, Honest, Affordable!

“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”

-Severna Park, Maryland

MacMedics – The 911 place to go

“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”

- Mechanicsburg, Pennsylvania

MacMedics Super Service

“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”

-Kent Island, Maryland

This consultant went above and beyond and did a great job.

“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”

-Baltimore, Maryland

Dana Stibolt did an excellent job! Professional and timely service!

“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”

-Baltimore, Maryland

Thanks for the quick Macintosh Service.

“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”

-Gambrills, Maryland

Customer for life!

I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.

Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.

The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.

I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.

Kudos to MacMedics! You have a customer for life!

Catonsville, Maryland

When You Click On An Apple iTunes Phishing Email, You Can Expect Everyone In Your Sent Mail Folder To Get This Email!

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When you click on a link in a “Phishing” email, the people behind the hoax, will use the information you provide them against you and the people in your address book or “Sent” email folder. This type of scam is common, so DON’T click on links in emails that are used to alarm you to take action now!

The goal is to get to act without thinking under the guise of your account being suspended, to verify a large purchase that you know you did not make, or some other type of fraud verification.

If you are worried, you can always just pull up the website in question on your own in Safari or Chrome and check to see if if there is a problem. The site you are visiting, will often have a note saying there is a scam going around and if you received an email about verifying your account it is valid and to see a link they have posted about that very issue, or it’s a scam and lots of folks are getting the same email, and to please ignore it.

“Hello,

This message may be coming to you as a surprise but I need your help.Few days back we made an unannounced vacation trip to Kiev Ukraine.Everything was going fine until last night when we were mugged on our way back to the hotel.They Stole all our cash,credit cards and cellphone but thank God we still have our lives and passport.Another shocking is that the hotel manager has been unhelpful to us for reasons i don’t know. I’m writing you from a local library cybercafe..I’ve reported to the police and after writing down some statements that’s the last i had from them.i contacted the consulate and all i keep hearing is they will get back to me. i need your help ..I need you to help me out with a loan to settle my bills here so we can get back home, our return flight leaves soon. I’ll refund the money as soon as i get back. All i need is $1,950 ..Let me know if you can get me the money then I tell you how to get it to me.

Regards

XXXX XXXX”

Written by Dana Stibolt

July 16th, 2014 at 5:30 pm

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

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MacMedics performing Macintosh service in 2003.

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Millersville, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium! And not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

See more at http://www.macmedics.com/jobs

Apple Releases OS X Mavericks 10.9.4 Update

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10.9.4

Please read the following tips from Apple before you update to 10.9.4 Mavericks, and you’re you jumping to Mavericks 10.9.4 today, be sure to read our upgrade safety page as well! http://www.macmedics.com/updates.htm

1. You should back up your system before installation. To do this you can use Time Machine.

2. Do not interrupt the installation process once you have started to update your system.

3. You might experience unexpected results if you have third-party system software modifications installed, or if you’ve modified the operating system through other means.

4. Choose Software Update from the Apple menu () to check for the latest Apple software using the Mac App Store, including this update.

5. Other software updates available for your computer might appear, which you should install. Note that an update’s size can vary from computer to computer when installed using Software Update. Also, some updates must be installed prior to others.

You can also download the manual update installer. This is a useful option when you need to update multiple computers, but only want to download the update once. Standalone installers are available from the Apple Support website.

About the update:

The OS X Mavericks 10.9.4 Update is recommended for all Mavericks users. It improves the stability, compatibility, and security of your Mac.

This update:

-Fixes an issue that prevented some Macs from automatically connecting to known Wi-Fi networks

-Fixes issue causing the background or Apple logo to appear incorrectly on startup

-Improves the reliability of waking from sleep

This update also includes Safari 7.0.5.

Written by Dana Stibolt

June 30th, 2014 at 12:35 pm

Apple Announces A New iPod touch 16GB Model With 1080P HD Video Recording & 4-Inch Retina Display

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New-iPod-touch-Now-At-MacMedics-Your-Local-Apple-Shop-In-Annapolis

Apple Announces A New iPod touch 16GB Model

The new 16GB iPod touch model comes in five vibrant colors and features a 5-megapixel iSight camera.

Now every iPod touch features the iSight camera with 1080p HD video recording, brilliant 4-inch Retina display, A5 chip, and FaceTime camera.

With a new lower starting price of $199, the 16GB model is now the most affordable iPod touch yet.

Written by Dana Stibolt

June 26th, 2014 at 9:01 am

Posted in iPods

Tagged with ,

Apple Releases New Cheaper iMac With Low-End Processor, Priced At $1099

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Apple has released a new low-end model of 21″ iMac. This iMac is considerably cheaper than the other 21″ iMac models, priced at $1099. Previously, the cheapest iMac was priced at $1299 (which has now been promoted to the mid-range model).

The new entry-level iMac features a 1.4 GHz dual-core i5 CPU with Turbo Boost speeds up to 2.7GHz, which represents a significant downgrade in performance over the previous base model of iMac, which featured a processor clocked at 2.7 GHz. In addition to the CPU downgrade, the hard drive has also been reduced to 500 GB. The new model also features a lower-end integrated graphics processor. All other iMac models continue to use either Iris Pro integrated graphics or dedicated Nvidia cards.

New low-end 21.5

With its ultrathin design, brilliant 21.5-inch display, and the world’s most advanced operating system, the new iMac model is a great choice for those looking for an entry-level Mac desktop.

Written by Dana Stibolt

June 18th, 2014 at 7:29 am

Join Adobe and MacMedics for the Adobe Create Now 2014 World Tour at the Maritime Institute Near BWI Airport

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MacMedics is a sponsor of the Adobe 2014 World Tour

MacMedics is a sponsor of the following event, and we’ll be giving away an iPad mini as a door prize.

Join us to see the latest innovations coming to Adobe Creative Cloud. Learn about new features that make everyday tasks easier and faster and how support for cutting-edge hardware and standards will free you to build anything you can imagine. Get answers to your questions and get inspired by designers who are creating amazing work.

Agenda:
6:00 PM – 6:30 PM Networking
6:30 PM – 8:30 PM Presentations
8:30 PM – 9:00 PM Q&A and Prizes

Location:
The Conference Center at the Maritime Institute (CCMIT)
692 Maritime Blvd
Linthicum Heights, Maryland 21090

Date & Time:
Friday, June 20th 6:00-9:00 PM

Cost:
Free, but you have to register here.

Presenters:
Jason Levine – Adobe Worldwide Evangelist, Jason Levine, Principal Worldwide Evangelist for Adobe, travels the globe inspiring and educating users on the Adobe Creative Cloud with a focus on video and audio. Levine has conducted training sessions for some of the top broadcast corporations in Europe and Asia including BBC, RTL, and SVT. Prior to Adobe, Jason was a full-time recording engineer working in studios coast-to-coast, engineering hundreds of recordings in a multitude of genres, prompting the formation of BoodahJooMusic Publishing. Since 2003, Jason has presented to more than 250,000 people, from Syracuse to Singapore and everywhere in between.

Andrew Trice – Andrew Trice is a Creative Cloud Evangelist for Adobe, where he is passionate about creativity and technology. Andrew is an accomplished technical leader, published author, and has over a decade delivering cutting edge experiences for the desktop, web, and mobile devices. You can see Andrew’s latest work on mobile apps, photography, 3D printing, video production, or software development at http://tricedesigns.com/ or follow him on Twitter: @andytrice.

Mike Witherell – Mike Witherell is an Adobe Certified Expert and consultant teaching InDesign, InCopy, Illustrator, Photoshop, Acrobat, and more. He is experienced with these applications since their first versions, and has been teaching and consulting for over 15 years. He helped found the Washington DC InDesign User Group in 2002 and has also been an Adobe Community Professional for the past five years. He publishes unique help and study guides for graphic designers on his training website.

Prizes:
MacMedics will be giving away an iPad mini as a door prize. Adobe will also be providing prizes, including a FREE one-year Creative Cloud Membership. You must be present to win.

Parking Instructions:
There is ample free parking on the conference center campus grounds. Directions.

Food & Beverage:
Some food and beverages will be provided. Please arrive by 6:00pm.

Mac Pro. Muscle Through and Through. Available Now From MacMedics.

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Mac Pro.® Muscle through and through.

Unprecedented expansion. Ultrafast memory and performance. Two GPUs that can drive three monitors at once. All in a radical new design like no other computer you’ve seen before.

Whether your team is designing a new graphic, a new product — or the tools used to make them — call us today to discuss how Mac Pro can unleash the power of your organization.

Learn more: Download Top reasons organizations are recruiting the Mac to work here.

MacMedics is offering Mac Pro bundles including an Apple keyboard, mouse, and an adapter of your choice* starting at just $2,999. Contact your local MacMedics office today to place your order.

*Wired Apple keyboard and mouse included in bundle. Adapter choice restricted to items with regular retail price of $29.

MacMedics Saves A Customer’s Lost Wedding & Honeymoon Photos As Well As A Masters Thesis

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MacMedics is Anne Arundel County's Only Independent Apple Authorized Service Provider

We love to help when we can, especially when it comes to wedding and honeymoon pictures. This was a case where our customer could not afford a full data recovery, but there were portions of the drive that were available to us. One of our engineers, Chris, decided to take it upon himself to try and move some of the data while we had the drive mounted. As a result, he was able to copy some of the files that were most important to the customer.

After the customer got his drive back, he wrote us this note:

Chris,

I just wanted to write to thank you for your wonderful professionalism and kindness in helping me and my wife sort through what to do with our crashed Mac. It was a very difficult decision for us not to recover the entire hard drive, but the right one given our finances. When we received the hard drive in the mail a couple days ago, we were downright moved to discover that you took the trouble to find our most important files – the wedding and honeymoon photos and her master’s thesis – and copy them for us.

We will definitely send all of our future business – and that of our friends – to you!

Many thanks,

Stephen

While other Macintosh data recovery firms charge $1000 – $2500 for data recovery and then charge extra for the hard drive that contains your data, MacMedics will recovery your lost data, replace the failed hard drive, transfer your data back to the newly installed replacement hard drive, and include a free 500GB Time Machine hard drive (so you never need data recovery again) for a flat fee of just $699 for Macbook, MacBook Pros, Mac minis, Mac Pros (older silver tower model), and iMacs.

You can learn more about our data recovery programs on our website at: http://www.macmedics.com/recovery.htm

Step 1: Get Time Machine Working; Step 2: Monitor Time Machine Backup; Step 3: Replace Time Machine Backup After 3 Years of Use

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Replace your Time Machine hard drive after 3-years of loyal service to prevent data loss!

Apple’s Time Machine is the most powerful feature built into the OS X operating system. You can buy almost any hard drive, plug it in, and Time Machine practically configures itself. It’s pretty much set it and forget it. While that is true for the most part, you do need to keep an eye on it.

Ensure Time Machine is running. If there is an issue, or if it’s running slowly, that could be a precursor to an issue with your Mac’s hard drive, your Time Machine hard drive, or perhaps BOTH!

Hard drives don’t last forever, and your Time Machine hard drive is no exception! When you buy a new Time Machine hard drive or a Time Capsule, you should write the purchase date on a piece of masking tape and stick it to the front of the hard drive. After 3 years of loyal use (in most cases), then it’s time to retire that backup and add a new one. Hey, this is your chance to EXPAND your backup plan by reusing that aging hard drive as an off-site back up!

When a hard drive starts to fail, it can make both your main hard drive and your backup hard drive work harder to keep up. If you leave a situation like this going for too long, you can end up with more than one sick hard drive and put your valuable data at risk.

Written by Dana Stibolt

May 20th, 2014 at 9:10 am