It already happened this year! Someone just contacted us with the following email:
“For Christmas I was given the new MacBook Pro, and in the midst of trying to transfer files from my old PC I accidentally erased my hard drive. It won’t even boot up anymore. I was wondering how to go about fixing this? If I need to bring it in to your store, how much will it cost to fix, how long, etc.”
Two things to remember:
1. Never delete data that has not been certified in it’s new location or on a new computer.
2. Never use a computer to process and generate mission critical data without a back-up.
Always keep your data in two places at once while moving over to a new computer!
When folks buy a new computer (or get one as a gift during the holidays) and then transfer the data to the new Mac, they are often anxious to re-purpose, re-gift, or re-sell the old Macintosh. So much so, that once they see the new unit is up and running, they will ERASE the old unit and put a fresh OS on it in preparation for it’s new life. In many cases they have already made a deal to sell their old Mac (or give it away to a family member) and the sale is “pending” on them getting the new Mac up and running. So there’s often some pressure to get the job done quickly and complete the transaction.
NEVER EVER transfer or migrate your current data over to a new Mac (then delete your old data or sell an old computer) and assume that you’re safer then you were with the old hard drive. Your Data SHOULD always be in two places at once!
If you need to erase an old computer and you’ve just transferred ALL of your data to a new shiny computer, don’t let that “new computer” feeling of safety (because it’s new I’m at LESS risk!) distract you! If it’s a new Mac, run a quick Time Machine back up or clone your drive with SuperDuper BEFORE you erase that old data. In fact, one very safe way to back up and then test your data is to make a bootable clone of your data (you can do this with SuperDuper), you can then “boot” off this clone and test to ensure your data is all there. This way if something gets fouled up in the migration or transfer, you can at least have a bootable copy of your data and use that to work off of until you can sort things out. Don’t forget to ensure that your new backup is also working correctly. This is a common issue, so DON’T fall into this trap!
You ALWAYS need to have your data in two places at once WHILE you are moving over to a new Macintosh laptop or desktop. Very often we see client suffer data loss during this time of transfer. In many cases the client’s first scan of the data is positive and everything looks fine. Then they erase their old computer, only to learn that their e-mail or iPhoto or Photos database is corrupted, and they’ve lost some or all of their data during transfer.
MacMedics 5-Star Review – “One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE!”
We had to share this recent 5-Star MacMedics review that mentions Alton Brown and Sandy the Shop Cat the shop kat. Enjoy.
“My five-year-old, well-out-of-warranty (but dearly loved) 17” MacBook Pro committed suicide last Thursday evening. It had been behaving perfectly 99.9% of the five years I’ve owned it, then it went glitchy with video and virtually flamed out. It was HOT. Alton Brown could have used it as a heat source for a punishment on “Cutthroat Kitchen” (“One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE…”). There was a sizzling-snap noise and it was dead. I have a lot of IT experience and have built and rebuilt countless Windows PCs and laptops. While I suspected the logic board (what everyone else calls a system board or motherboard), I wasn’t sure.
I don’t *want* a new laptop. So I logged in to make an appointment at the Apple Store for a repair quote. While I expected it to be traumatic, I didn’t expect the first trauma to be trying to simply get an appointment. The first available option was five days out! How could I survive in limbo for five days? Then I noticed that there are several Apple-annointed independent computer repair options in the area! SAVED!
Honestly, I chose MacMedics partly for the quickly-available appointment and partly because they have a store cat. The store cat is most excellent and fluffy, by the way. If you go there, give the kitty gentle head scritches but not back pets.
ANYHOW, the laptop died Thursday night and I took it to them Friday at lunchtime. It took about 2 minutes for them to inform me that the logic board had been fried by the failure of the video chip, that it’s an $800 part, and *that there is an extended warranty that covers the issue until the end of this calendar year!* They were able to bill the entire repair to Apple. So having my laptop attempt self-immolation is aggravating, but timing is everything.
MacMedics ordered the part immediately, and let me know that they couldn’t predict how long it would take to arrive. They did inform me of the updates I would receive by email. Off I went to be limited to an iPad over the weekend and possibly for longer. Well, on Monday (literally the next business day) I got a lunchtime email letting me know that the repair was complete. Top notch service!
As a side note, they inquired about my data backup solution without being pushy-selly about it (which is good, as I had that covered), and made a couple of security observations that were helpful and appropriate.
All-in-all, MacMedics is a good alternative to the Apple Store. Especially since the Apple Store is completely lacking in resident cats.”
New iPhone 7, Apple Watch, and Beats lineups:
iPhone 7 and iPhone 7 Plus:
iPhone 7 is the best, most advanced iPhone yet. It features new advanced camera systems, the fastest performance with the best battery life ever on an iPhone, immersive stereo speakers, wide color gamut Retina HD display, new solid-state Home button, two beautiful new finishes—black and jet black—and it’s the first water and dust resistant iPhone. Available September 16. You can pre-order the new iPhone 7 Starting 7-9-16.
AirPods reinvent the wireless audio experience. Automatically on and always connected, they’re powered by the custom Apple W1 chip, feature one-tap set up with iPhone, and deliver industry-leading battery life with an always-ready charging case. Available late October.
Apple Watch Series 2 is the next generation of the world’s most popular smartwatch. It’s packed with incredible fitness and health capabilities, including water resistance to 50 meters for swimming and built-in GPS. It also features a display that’s more than two times brighter, and a powerful dual-core processor and GPU. The new lineup includes the perfect running partner with Apple Watch Nike+, new models of Apple Watch Hermès with new band colors, and a strikingly beautiful ceramic case with Apple Watch Edition. Apple Watch Series 2 and Apple Watch Edition will be available September 16. Apple Watch Hermès will be available September 23. Apple Watch Nike+ will be available in October.
Apple Watch Series 1 has all the features of the original Apple Watch and the same powerful dual-core processor and GPU in Apple Watch Series 2. Available September 16.
Beats and Apple are changing the way you listen to music with the introduction of three new wireless products—Beats Solo3 Wireless, Powerbeats3 Wireless, and BeatsX. They feature the new Apple W1 chip which delivers easy pairing with your Apple devices, even better battery life, and Fast Fuel charging. And Beats will feature these products in its largest campaign ever, “Got No Strings.” Beats Solo3 Wireless are available now. Powerbeats3 Wireless and BeatsX will be available fall 2016.
Get Your iPhone 7 accessories at MacMedics:
Skip the mall and come straight to MacMedics for all of the new accessories for the iPhone, like cases, EarPods, AirPods, tempered glass screen protectors, cables, and adapters.
As an Apple Authorized Premium Service Provider, we service and repair all Macs—even vintage and obsolete models—and iOS devices, including iPhone and Apple Watch. As an Apple Authorized Reseller, we sell all Apple items at the same prices as the Apple Store (except iPhone and Apple Watch). MacMedics is your best option for all things Apple! We can even service Vintage and Obsolete Apple items.
Today, another computer repair shop came to visit MacMedics. They were trying to fix a MacBook Air and came to see us to try to buy an Apple hard drive service part.
We certainly respect other places trying to help their customers, but these folks are just not equipped to fix Apple gear without the Apple tools, training, and certifications that we have here at MacMedics.
The representative that visited us grabbed the Apple SSD hard drive (just a small memory card the size of a stick of gum) out of their bag, and said while handing it to me with their bare hands (without the necessary static bag protection), “I need one of these”. I promptly suggested that we go ahead and put it in a static bag for them.
They were convinced that was the issue with the computer was in fact a faulty SSD hard drive. I explained that SSD hard drives rarely go bad, and the best way for us to help them would be to have the whole MacBook Air. That way, we could perform a free test on the computer with the SSD hard drive installed back into the unit. They did not bring the MacBook Air with them for today’s visit.
If you have a Macintosh computer, or any other Apple gear like an iPad, iPod, iPhone, Apple Watch, or Apple TV, there’s really no reason not come visit MacMedics first. We’re the only Apple Authorized Premium Service Provider in the Baltimore-DC region. Our Apple diagnostic test of your gear is free and requires no appointment. Plus, all current Apple Macs are repaired with genuine Apple Service parts and ALL paid-for repairs come with the famous 1-Year MacMedics warranty.
Our new retail MacMedics store in Severna Park, Maryland is going great! Thank you for the the amazing support and welcome!
If you have not been by to visit yet, we’re an Apple Authorized Reseller and an Apple Premium Service Provider. (The only such place in Anne Arundel county – We service EVERYTHING that Apple makes currently as well as all Apple Vintage & Obsolete products. We are Apple Authorized to sell everything but the iPhone & Watch.) We were recently voted “Best of Severna Park” for “Computer Service”.
We’ve just added more staff and expanded and streamlined our Apple Authorized iPhone service.
If your iPhone is under AppleCare+ and you have a screen break, we can help! We will provide you with a FREE Apple supplied loaner iPhone while your iPhone is being repaired or replaced at Apple Depot. You just pay your AppleCare+ deductible of $29. If your iPhone is liquid damaged or seriously damaged, we can just request a new iPhone from Apple, and they usually come the next day. With this service, there is no free loaner, but you do get a new iPhone the next business day. As always, MacMedics service is with NO appointments!
If your iPhone is out of warranty and you need an Apple Authorized repair, we’re here for you. $25 rental iPhones are available while yours is being repaired. If you also need us to backup your iPhone (without data recovery) and place your data on your repaired iPhone, that’s $25 as well.
MacMedics is also able to offer iPhone Data Recovery. Just stop by and let us have a look.
If any place (including ALL third-party repair shops and ALL of the kiosks in the Mall) repairs your iPhone, then you no longer have an Apple Warranty (if you were under warranty) and you can no longer obtain future service for your iPhone, iPad, or iPod at Apple or at MacMedics. Also, in almost all cases, the official Apple iPhone glass/LCD service like we offer at MacMedics is LESS than the non-authorized 3rd-party repair.
Also, if you have the Verizon or ATT service plans, their deductible is $199, so you will be better off having MacMedics repair your iPhone screen/LCD break for less than that and in the end you still have a 100% Apple iPhone with 100% real all-Apple parts.
Non-Apple iPhone parts are just that, not made by Apple and thus not as reliable or durable. Plus, 3rd-party shops DO NOT properly place the iPhone screen back into the iPhone body, as it’s done by hand without calibration.
“Just wanted to say thank you to Jeff at MacMedics Severna Park, Maryland for his great customer service. Last year, my daughter’s MacBook needed a new hard drive and he did a great job replacing it and getting it back to her so she could finish a project for school. She was having some minor issues after her classes ended in May so I brought back in to have him look at it. He did a quick check and advised me on our option it’s a 2009 model so it may be time for a new model. Jeff took time to go over new Apple options as well as some used models. It’s customer service like this that keeps me coming back to MacMedics. We bought my son’s computer there and I’ll be back to see Jeff when my daughter needs a new or used one. Thank You Jeff and all the great staff at MacMedics.”
MacMedics is hiring! We’re looking for Apple Wizard/Rock Stars to join our service teams as Apple On-Site Consultants/Engineers
We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC & Baltimore-Annapolis, MD offices FULL-TIME.
If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2016!
MacMedics (an Apple Authorized Premium Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support teams.
As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.
The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!
A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, and an Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; 100% company paid heath/dental insurance and a 401k plan with company matching are also included.
If you’re interested in being part of a well-established Apple consulting, service, and sales company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!
If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.
MacMedics is also hiring Apple retail sales and service folks to work full-time and part-time. We also are hiring for Apple iPhone and Mac techs to work in our Severna Park, MD store.
TIP: If you or someone in your family downloads #illegal movies, music, & software you are greatly increasing your risk of getting #malware or a #virus (if you have not already checked, we highly recommend you check to see if your kids are downloading stuff they should not be. You as the owner of the Internet in your house are the one that is ultimately responsible if you are hit with a copyright lawsuit (Yes! That’s a thing). Plus, your ISP may start to slow your speed as a penalty.)
When you download uTorrent (a popular Mac torrent client), you automatically have malware on your Mac as soon as you install it!
We just helped a customer yesterday in Severna Park who was into this sort of stuff, and his #Mac was totally full of Malware and other bad software. It was so bad, that we had to run our Anti-Malware software twice and even then, we had to go in and manually remove a bunch of other stuff. Good news: We got rid of all the bad stuff (they thought we’d have to erase the Mac to get rid of it), performed the service in about 30-minutes, and the bill was only $49.
“What a great find the MacMedics are!
What a great find the MacMedics are! We were having problems with a 2 year old MacBook Pro that would not boot up. We were told at the Genius Bar that the OS needed to be reloaded. (They didn’t tell us about saving the existing docs with Target Disk Mode, but luckily we found out about that online.) We reloaded the OS, but the problem re-emerged 2-weeks later. AppleCare ran diagnostics and said the SSD needed to be replaced, but Apple wouldn’t touch it since I had opened the case during the prior problems. I drove it to MacMedics in Severna Park without an appointment (exchanged emails with them first), and they put the machine on the workbench and started on it immediately. Gave me options, ran several tests, and opined that it was not the hard drive at all. I left an hour later with a clean SDD and new OS installation, and a bill for under $80. It’s been great ever since! In addition, they were super helpful to the other customers at the counter with me. I’m going back whenever I have issues with my Apple devices.”
Apple iPhone Repair Service 5-Star Review: “Life saver, absolutely amazing customer service and the price can’t be beat!!”
MacMedics is an Apple Authorized Premium Service Provider, and as such we service every item that Apple makes, including ALL Macintosh computer models (new, under Apple Warranty or AppleCare, Vintage (over 5-years old and no longer supposed by Apple), or Obsolete models), the iPhone, iPad, iPod, Apple Watch, and Apple TV. See http://www.macmedics.com/iphone for more info.
Recent 5-Star Review:
“Life saver, absolutely amazing customer service and the price can’t be beat!! I found MacMedics online after being totally disappointment with my local Apple store that said my water damaged iPhone 5 could not be repaired; it wouldn’t charge. Instead, they sold me a brand new iPhone to the tune of $800+ after it was all said and done. I looked online and found that the charger could be repaired, so off I went to find a repair shop. Walked into MacMedics and Sam checked my phone and said he thought it could be repaired, had to order the part which would arrive the next day. Sure enough, he called me the next day and said the phone was repaired. Cost me less than $90. I will be returning my brand new iPhone to the Apple store tomorrow. So glad I didn’t take those guys at their word. If I ever have another issue with my iPhone or other Apple product, I will go directly to MacMedics and bypass the Apple stores all together. I highly recommend MacMedics and will be referring them to all my friends. Thank you Sam for fixing my iPhone and saving me hundreds of dollars. I wish all service techs had your skill.”