MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Apple Releases OS X Yosemite

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OS X Yosemite, the latest major release of the world’s most advanced operating system, is now available as a free upgrade from the Mac App Store for qualifying Mac systems.

OS X Yosemite takes the power and simplicity of the Mac to a new level, with a beautiful new design and enhancements to the apps you use every day. And with OS X Yosemite and iOS 8 continuity features, your Mac and iOS devices work together in amazing new ways.

OS X Server 4.0 is also available from the Mac App Store and requires OS X Yosemite.

While we understand the urge to dive right in to Yosemite now that it’s available, MacMedics advises that you take the usual necessary precautions before making this upgrade and hold off on upgrading Macs that are critical to your business. Be sure to check Yosemite’s system requirements and follow the MacMedics Blog and the MacMedics Twitter feed for posts noting any Yosemite bugs and compatibility issues.

Written by Dana Stibolt

October 17th, 2014 at 1:16 pm

Posted in Announcements,Apple,Warnings

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Apple Announces a New Generation of the Mac mini

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Mac mini brings the latest advanced technologies to the most affordable Mac, while retaining its compact, energy-efficient design.

Featuring fourth-generation dual-core Intel Core processors, faster Intel graphics, next-generation Wi-Fi, two Thunderbolt 2 ports, Fusion Drive option, and OS X Yosemite, the new Mac mini delivers the full Mac experience with great performance for everyday use.

Written by Dana Stibolt

October 17th, 2014 at 1:11 pm

Apple Announces a new 27-inch iMac with Retina 5K display

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The iMac family now includes the 27-inch iMac with Retina 5K display, featuring the world’s highest resolution display. With 14.7 million pixels and a 5120-by-2880 resolution, the new Retina display has four times more pixels than the standard 27-inch iMac and 67 percent more pixels than a 4K display.

The new iMac comes in the same amazing 5 mm-thin aluminum and glass enclosure as the other iMac models. With fourth-generation Intel Core processors, powerful AMD graphics, Thunderbolt 2, Fusion Drive, and OS X Yosemite, the 27-inch iMac with Retina 5K display combines the ultimate display with the ultimate desktop computer.

Written by Dana Stibolt

October 17th, 2014 at 1:08 pm

Apple Announces iPad Air 2 and iPad mini 3

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iPad Air 2 is the thinnest and most powerful iPad ever. Just 6.1 mm thin and weighing less than a pound, iPad Air 2 features a new Retina display with anti-reflective coating for enhanced contrast and richer, more vibrant colors, high performance A8X chip, Touch ID, 8MP iSight and improved FaceTime HD cameras, and faster wireless connectivity. The durable, anodized aluminum unibody design is available in gold, silver, and space gray. iPad Air 2 is a magical piece of glass that runs the more than 675,000 apps specifically designed for its large Multi-Touch display.

The iPad mini line has been updated to include iPad mini 3 with Touch ID and the new gold finish. These new features, in addition to the 7.9-inch Retina display, iSight and FaceTime HD cameras, A7 chip, and up to 10-hour battery life, make iPad mini even more amazing.

Both new iPad models come with the latest version of iOS 8, and Apple’s creativity apps—iMovie and GarageBand, and productivity apps—Pages, Numbers, and Keynote.

iPad Air (16GB, 32GB), iPad mini 2 (16GB, 32GB), and iPad mini (16GB) are now even more affordable and complete the iPad family.

Call your MacMedics representative to order a new iPad today!

Written by Dana Stibolt

October 17th, 2014 at 1:06 pm

Posted in Announcements,Apple,iPads

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Drobo Mini 8TB bundle offers protected storage on-the-go

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Are you a photographer, filmmaker or other creative professional that worries about losing footage from the field? The new Drobo Mini is your answer. It offers not only a small, rugged form factor for on-the-go storage, but is now also available as an 8TB bundle for massive amounts of storage.

The Drobo Mini offers so many important features for creative pros. Perhaps most critical is confidence: The Drobo Mini 8TB bundle is built on the award-winning BeyondRAID technology that protects you against data loss even in the event of multiple drive failures. If a drive happens to fail, Drobo will automatically reconfigure the data and return to a protected state without disruption.

The 8T bundle is also your solution for major shoots. Creative professionals used to find lugging 8TBs of storage to a photo or video shoot to be a huge challenge, with existing hardware lacking both portability and data protection. Now, with the Drobo Mini 8TB bundle, creative professionals can easily bring a tremendous amount of storage capacity anywhere. New drives can also be added or swapped on-the-fly with zero downtime.

Need a combination of durability, portability, speed, data protection, and substantial storage? The Drobo Mini 8TB bundle will be a welcome addition to your team.

Contact your local MacMedics office for a quote on any Drobo product.

Written by Dana Stibolt

October 14th, 2014 at 9:34 am

OS X Bash Update 1.0 is now available to address Shellshock Security Threat

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Apple commenting on Shellshock security threat via www.imore.com:

“The vast majority of OS X users are not at risk to recently reported bash vulnerabilities,” an Apple spokesperson told iMore. “Bash, a UNIX command shell and language included in OS X, has a weakness that could allow unauthorized users to remotely gain control of vulnerable systems. With OS X, systems are safe by default and not exposed to remote exploits of bash unless users configure advanced UNIX services. We are working to quickly provide a software update for our advanced UNIX users.”

OS X bash Update 1.0 is now available and addresses the following:

Bash

Available for: OS X Lion v10.7.5, OS X Lion Server v10.7.5, OS X Mountain Lion v10.8.5,
OS X Mavericks v10.9.5

10.9 Link: http://support.apple.com/kb/DL1769
10.8 Link: http://support.apple.com/kb/DL1768
10.7 Link: http://support.apple.com/kb/DL1767

Impact: In certain configurations, a remote attacker may be able to execute arbitrary
shell commands

Description: An issue existed in Bash’s parsing of environment variables. This issue was
addressed through improved environment variable parsing by better detecting the end of
the function statement.

This update also incorporated the suggested CVE-2014-7169 change, which resets the
parser state.

In addition, this update added a new namespace for exported functions by creating a
function decorator to prevent unintended header passthrough to Bash. The names of all
environment variables that introduce function definitions are required to have a
prefix “__BASH_FUNC<" and suffix ">()” to prevent unintended function passing via
HTTP headers.

The update from Apple can be downloaded here: http://support.apple.com/kb/DL1769

If you have modified either /etc/profile or /etc/bashrc be sure to back up those files before installing the Apple update, since the patch overwrites both.

Written by Dana Stibolt

September 29th, 2014 at 5:51 pm

5-Star Reviews That Customers Have Left For MacMedics

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Thank you, thank you, thank you!

“Thank you, thank you, thank you! You saved my data, and I’m grateful (and busy running the back-up right now).”

-Severna Park, Maryland

Great service as always!

“Thanks so much for getting Andrew out to help us so soon– he was great, and we’re very happy to be back up and running. Great service as always, thanks again!”

-Silver Spring, MD

I wish I had just gone to MacMedics first!

“In an effort to replace an old 2006 Macbook’s hard drive, I disrupted a few parts and was unable to get the unit to power on. I took the thing to both XXXXXXXXXXX in XXXXXXXXXX and two Apple stores before going to MacMedics. I wish I had just gone there first! The consultant Ed made a few quick adjustments and had the thing fixed in a jiffy, at no charge (I paid Chesapeake Computing a $40 service fee for nothing – they held it for almost two weeks and then informed me it wouldn’t turn on – duh!). MacMedics is what the Genius Bar should really be. Great customer service and truly knowledgeable staff. Thanks, Ed! You were awesome. Will definitely be back.”

-Baltimore, Maryland

This consultant was very easy to work with

“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”

-Annapolis, Maryland

Great Expertise! Reliable, Fast, Honest, Affordable!

“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”

-Severna Park, Maryland

MacMedics – The 911 place to go

“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”

– Mechanicsburg, Pennsylvania

MacMedics Super Service

“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”

-Kent Island, Maryland

This consultant went above and beyond and did a great job.

“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”

-Baltimore, Maryland

Dana Stibolt did an excellent job! Professional and timely service!

“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”

-Baltimore, Maryland

Thanks for the quick Macintosh Service.

“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”

-Gambrills, Maryland

Customer for life!

I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.

Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.

The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.

I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.

Kudos to MacMedics! You have a customer for life!

Catonsville, Maryland

When You Click On An Apple iTunes Phishing Email, You Can Expect Everyone In Your Sent Mail Folder To Get This Email!

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When you click on a link in a “Phishing” email, the people behind the hoax, will use the information you provide them against you and the people in your address book or “Sent” email folder. This type of scam is common, so DON’T click on links in emails that are used to alarm you to take action now!

The goal is to get to act without thinking under the guise of your account being suspended, to verify a large purchase that you know you did not make, or some other type of fraud verification.

If you are worried, you can always just pull up the website in question on your own in Safari or Chrome and check to see if if there is a problem. The site you are visiting, will often have a note saying there is a scam going around and if you received an email about verifying your account it is valid and to see a link they have posted about that very issue, or it’s a scam and lots of folks are getting the same email, and to please ignore it.

“Hello,

This message may be coming to you as a surprise but I need your help.Few days back we made an unannounced vacation trip to Kiev Ukraine.Everything was going fine until last night when we were mugged on our way back to the hotel.They Stole all our cash,credit cards and cellphone but thank God we still have our lives and passport.Another shocking is that the hotel manager has been unhelpful to us for reasons i don’t know. I’m writing you from a local library cybercafe..I’ve reported to the police and after writing down some statements that’s the last i had from them.i contacted the consulate and all i keep hearing is they will get back to me. i need your help ..I need you to help me out with a loan to settle my bills here so we can get back home, our return flight leaves soon. I’ll refund the money as soon as i get back. All i need is $1,950 ..Let me know if you can get me the money then I tell you how to get it to me.

Regards

XXXX XXXX”

Written by Dana Stibolt

July 16th, 2014 at 5:30 pm

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

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MacMedics performing Macintosh service in 2003.

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Millersville, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium! And not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

See more at http://www.macmedics.com/jobs

Apple Releases OS X Mavericks 10.9.4 Update

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10.9.4

Please read the following tips from Apple before you update to 10.9.4 Mavericks, and you’re you jumping to Mavericks 10.9.4 today, be sure to read our upgrade safety page as well! http://www.macmedics.com/updates.htm

1. You should back up your system before installation. To do this you can use Time Machine.

2. Do not interrupt the installation process once you have started to update your system.

3. You might experience unexpected results if you have third-party system software modifications installed, or if you’ve modified the operating system through other means.

4. Choose Software Update from the Apple menu () to check for the latest Apple software using the Mac App Store, including this update.

5. Other software updates available for your computer might appear, which you should install. Note that an update’s size can vary from computer to computer when installed using Software Update. Also, some updates must be installed prior to others.

You can also download the manual update installer. This is a useful option when you need to update multiple computers, but only want to download the update once. Standalone installers are available from the Apple Support website.

About the update:

The OS X Mavericks 10.9.4 Update is recommended for all Mavericks users. It improves the stability, compatibility, and security of your Mac.

This update:

-Fixes an issue that prevented some Macs from automatically connecting to known Wi-Fi networks

-Fixes issue causing the background or Apple logo to appear incorrectly on startup

-Improves the reliability of waking from sleep

This update also includes Safari 7.0.5.

Written by Dana Stibolt

June 30th, 2014 at 12:35 pm