If you believe Ragnarok will happen today, then don’t worry about starting your Backup plan. We’ll be here Monday to help with either that data recovery or that first step to backing up safely. Ask for our free Time Machine white paper.
Right now in Millersville we have SIX data recovery projects running and another couple in the wings waiting for equipment space. We do some pretty amazing data recovery work, but don’t ever count on paid data recovery as your backup plan. Some data is just gone and there’s nobody that can get it back. That’s heartbreaking for you AND us.
Guess what? Hard drive die! If your hard drive is over three years old, it’s a good idea to replace it. MacMedics has new hard drive options like 1GB Hybrid 2.5″ hard drive, custom built Fusion drives, and desktop hard drives up to 4TB. Also, with the price of Solid State hard drives falling to new lows, it’s a great idea to use one of those if you can. Need help? This is what we do! MacMedics replaced over 1000 hard drives in 2013.
Read more on our website http://www.HardDrivesDie.com
Winter Storm Pax Is Coming! Is Your Data Backed Up? Are You Prepared To Telework When The Bad Weather Hits?
Winter Storm Pax will most likely hit the Mid-Atlantic area (MacMedics territory and from the looks of it we will be ground zero!), and it will likely destroy some data in some way.
Here in the Mid-Atlantic area, MacMedics clients and friends should un-plug their computer and remove and store backup hard drives in a dry place if you’re not going to be around when the snow and power outages hit us. If the power is off, or it goes out, it’s a smart idea to go ahead and just unplug your computer from the power and from your network if you have hardwired EtherNet.
Pro Tip: When disconnecting your computer system from power, unplug everything attached to your network, even the COAX cable from your cable or satellite box as that appears to be #1 surge source (based on past repairs). In regards to power surges, if your power DOES goes out (or starts to flicker), disconnect from power, as surges can also occur when the power comes back on as well!
If you are going to be working from home during the snow day, ensure you have access to your company’s VPN or have remote access to your server. Also, if you collaborate with co-workers on Dropbox or other services that let you share data, you should double check that you have access to that today.
This might also be a good time to enhance your back up plan by adding an off-site back up. MacMedics has our own off-site backup plan for our clients. Contact us if you’d like to get a backup configured for you.
For our friends and clients in the Mid-Atlantic region, MacMedics recommends that you back up your hard drive via a “clone” use Super Duper or Carbon Copy Cloner, as that way you can “test” your back up to insure you have a good, bootable copy.
The important thing is to PLAN AHEAD. Your back up is not complete if it’s not:
Here’s a few more tips from MacMedics:
1. If you do not have Ultra Call Forwarding at your office, be sure to forward your business phone lines to your cell phone BEFORE you lose phone and/or power to your phone system.
2. Your alarm system should contain a small back up battery, but you can extend that greatly, by plugging your alarm system into a high capacity UPS system.
3. If your server is not set to Auto Restart after a power failure, it’s not to late to turn that on.
We have tons of posts on Time Machine and we even have a free White Paper on it If you’d like a copy, let us know. If you’re not using an automatic backup, your data is at risk!
Today we transferred data from a PowerMac 7300/180 that came with a 2GB SCSI Quantum hard drive. This Mac is owned by NASA. We removed the hard drive and hooked it up to our equipment that can read SCSI devices and copied the entire hard drive to a DVD ROM.
Tuesday, January 21 2014
6:00 PM – 8:30 PM
School of Art and Design
11200 Gundry Lane
Owings Mills , MD
As designers and publishing specialists, keeping abreast of new technologies is a growing challenge. Belonging to the Adobe Community and its user groups affords us opportunities that otherwise would not be available. Did you ever wonder how the heavyweights of publishing get the job done?
We are delighted to announce the details of our first 2014 IDUG event featuring Jacquelynne Hudson, Manager of Digital Content Development, Simon & Schuster, New York. Ms. Hudson will give us an inside look at ePubs from an enterprise point-of-view.
Join us as Jacquelynne covers the following key points:
The difference between reflowable and fixed layout eBooks
What it means to stay in the forefront of the publishing industry today
What it takes for Simon & Schuster (S&S) to stay current with changing technology
Where ePubs are headed in the not-too-distant-future (limitations and opportunities of ePubs)
A look at the S&S workflow
Best way to handle images and illustrations
How to handle footnotes, TOCs, and hyperlinks effectively
How to fix things that break (troubleshooting and testing)
How S&S provides files to its clients (understanding different formats)
We would like to especially thank MacMedics and ThinkBig!LearnSmart for being our 2014 Chapter Gold Sponsors.
6:00 p.m. Registration, raffle sales in support of our chapter, networking, and refreshments
6:30 p.m. Welcome and group business
6:45 p.m. Featured presentation with Jacquelynne Hudson
7:25 p.m. Break (last chance to buy raffle tickets to win cool stuff)
7:35 p.m. Featured presentation continues
8:10 p.m. Questions & Answers with Jacquelynne
8:25 p.m. Selection of raffle winners
8:35 p.m. Adjourn
Remember, sponsor donations and proceeds from raffle sales are our SOLE SOURCE to pay for speakers, food, administrative costs, and venue. Sponsorships and donations are needed and welcome to keep us going, and raffle tickets give you a chance to win cool stuff.
MacMedics is an annual sponsor of the The Greater Baltimore Chapter Adobe InDesign User Group
The OS X Mavericks v10.9.1 Update is recommended for all OS X Mavericks users.
Before you run any software update, MacMedics recommends that you read our Software Update Warnings Page, Which can be found at this link.
Updating your system:
1. You should back up your system before installation. To do this you can use Time Machine.
2. Do not interrupt the installation process once you have started to update your system.
3. You may experience unexpected results if you have third-party system software modiﬁcations installed, or if you’ve modiﬁed the operating system through other means.
4. Choose Apple menu () > Software Update to check for the latest Apple software using the Mac App Store, including this update.
5. Other software updates available for your computer may appear, which you should install. Note that an update’s size may vary from computer to computer when installed using Software Update. Also, some updates must be installed prior to others.
You can also download the manual update installer. This is a useful option when you need to update multiple computers, but only want to download the update once. Standalone installers are available from Apple Support Downloads.
The OS X Mavericks v10.9.1 Update is recommended for all OS X Mavericks users. It improves the stability, compatibility, and security of your Mac. This update includes:
-Improved support for Gmail in OS X Mail, and fixes for users with custom Gmail settings
-Improves the reliability of Smart Mailboxes and search in Mail
-Fixes an issue that prevented contact groups from working properly in Mail
-Resolves an issue that prevented VoiceOver from speaking sentences that contain emoji
-Fixes an issue that prevented iLife and iWork apps from updating on non-English systems
-Addresses an issue that may cause multiple prompts to unlock “Local items” keychain
-Addresses an issue that may cause Japanese keyboards to retain a previously used language
-Includes Safari 7.0.1
-Fixes an issue that could cause Safari to become unresponsive when filling out forms on fedex.com, stubhub.com, and other websites
-Improves Credit Card Autofill compatibility with websites
-Improves VoiceOver compatibility with facebook.com
-Updates Shared Links periodically when open in the Safari Sidebar
About the OS X Mavericks v10.9.1 Update: http://support.apple.com/kb/HT6065
MacMedics is an Authorized Studio Network Solutions Reseller
MacMedics is proud to be an Authorized Reseller for Studio Network Solutions. SNS is a leading provider of shared storage hardware and software technology for Mac, Windows & Linux workgroups. SNS EVO combines high-performance with extensive connectivity in a single product including 8Gb/s Fibre and 10Gb/s Ethernet. SAN or NAS, or both at the same time, EVO is designed for online real-time use with leading applications including Final Cut Pro/FCP X, Adobe, Autodesk, Avid and ProTools. For over 15 years SNS has been advancing workflow efficiency for the media and entertainment, broadcast, post production, digital content creation, game development, and education and government marketplaces.
The following was written by Mike Harrison from the MacMedics Washington DC office:
Here’s my “thankful” suggestion for the day. Please take stock of your digital life, your pictures, music, digital content, files, etc. Many of you have a 4-day weekend (This Thanksgiving holiday), so please use some of that time to make sure your computer is backed up. Make sure your cell phone’s content is backed up. If you have an iPhone or iPad, use iCloud backup services. For those who don’t know me, I work with the hard-case customers that the Apple Store can’t help. I see hard drive failures, destroyed computers and data loss every day, no exaggeration. I have customers break down crying because it’s going to cost them thousands of dollars to get back the pictures of their children, or the masters thesis they’ve been working on for six years. I’ve seen young people flunk an entire semester of college because they didn’t have a backup. At least a few times a week customers, will tell me how much they “live” on their computers, many use them for their livelihood and can’t be without them for a few hours. Please be thankful your devices have worked thus far, because it’s only a matter of time before they fail, get stolen or destroyed by a spilled cup of coffee.
If your backup plan is lacking in some way, or you don’t have one at all, please get in touch with your local MacMedics office. We’d love to help you get one set up.
We have lost and lots of suggestions here on the MacMedics Blog. See this link for more info on Time Machine.
Also, with the holidays upon us already, see my tips for protecting your holiday photos here: Protect Your Holiday Photos With These Simple Steps
MacMedics is an Apple Authorized Government Reseller
MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.
We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.
We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:
Anne Arundel County Public Library
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County Government
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)
Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:
“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”
Contact your local MacMedics office to request a quote for new Apple hardware for your agency.
Via an email from Western Digital:
As we previously announced, Western Digital received reports of Western Digital and other external HDD products experiencing data loss when updating to OS X Mavericks (10.9). Our investigation to date has found that for a small percentage of customers that have the WD Drive Manager, WD Raid Manager and/or WD SmartWare software applications installed on their Mac, there can be cases of a repartition and reformat of their Direct Attached Storage (DAS) devices without customer acknowledgement which can result in data loss. We have an updated version of the software that fixes this issue. We strongly recommend that you install this updated software. Please contact our service and support team with any questions.
Below are links to download the software:
This email arrived from Western Digital last night. We wanted to share it with our readers as soon as possible.
Dear WD Registered Customer,
As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple’s OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.
The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .
The Western Digital bundled software has been an issue for quite some time, and it is one of several reasons MacMedics does not resell the Western Digital external hard drives. If you have this software, you should NOT use it, and frankly you don’t need it. Any external hard drive will work with Time Machine, and that is all you need for a safe back up.
If you have questions about this, please feel free to give us a call.
We’ll be posting our list of OS X 10.9 Mavericks issues as they pop up. We’ll post to our Twitter account whenever we update this page.
Update 10/25/13: The upgrade for the most part has thus far been “friendly” towards design apps. Adobe confirms compatibility with CS 6 and later. With prior versions we haven’t seen any issues yet either.
We are however receiving calls from clients who are experiencing problems effecting other applications, multi-function printers, and syncing data between devices.
In the meantime, as tempting as it is, we are recommending that Mac users hold off on upgrading mission-critical workstations.
1. There are currently no available Mavericks (OSX 10.9) drivers from Canon for the Canon iPF650
2. Apple Mavericks OS X 10.9 and Western Digital – Data Loss – Some of the software that was bundled with external Western Digital hard dives could cause data loss when Mavericks (OS X 10.9) is installed. http://www.macmedics.com/blog/?p=2812
3. Mavericks breaks some USB video adapters.
4. Adobe software issues: Adobe is aware of some issues when using Creative Cloud, Creative Suite 6, or Adobe Acrobat products with Mac OS X 10.9 (Mavericks)
In some instances, the Adobe Creative Cloud desktop application may encounter an “incompatible software error” and requires a workaround to be compatible. For the latest information visit: http://helpx.adobe.com/creative-cloud/kb/incompatible-software-mavericks.html
Lightroom 5 sliders appear different than previously. See this document for additional details: http://helpx.adobe.com/lightroom/kb/sliders-lightroom-all-white-look.html
After Effects CC or CS6 doesn’t launch. See this document for additional details: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html
Dreamweaver CC becomes unresponsive. See this document for additional details: http://helpx.adobe.com/dreamweaver/kb/dreamweaver-unresponsive-mac10_9-appnap.html
Adobe Flash Player may require you to remove sandbox restrictions from your Apple Safari player. Learn more at: http://helpx.adobe.com/flash-player/kb/removing-sandbox-restrictions-your-safari.html
Safari 7 may block the first attempt to view a PDF using Adobe Reader. Get the workaround at: http://helpx.adobe.com/acrobat/kb/blocked-plugin-alert-safari-7.html
5. Gmail is broken in Apple Mail: http://tidbits.com/article/14219