MacMedics Case File: Spilled Something In Your Macbook? Act Quickly, Remove All Liquid, And Get A Second Opinion From MacMedics
MacMedics would like to thank Dwight Silverman’s Houston Chronicle’s TechBlog for the kind plug for MacMedics’ $150 Liquid Spill Rescue Program.
If you have just arrived from Dwight Silverman’s Houston Chronicle’s TechBlog regarding this topic. This is a delicate subject, and my comments were deemed too long (and maybe too self serving) to be posted on their Blog site. Seriously, please call us to at least chat about your issue, and $150 is a small price to pay to have ALL of the facts regarding your liquid spill case. If you don’t fully read this Blog post, don’t fall into the trap of thinking you’re out of the woods if your MacBook or MacBook Pro (or any other laptop) is working after you wiped it off, and dried it out. We see lots of cases where the computer will FRY it’s self after what’s left of the liquid inside starts to corrode and grows what we call creeping crud.
MacMedics does offer a $150 “liquid spill” assessment. For $150, we will have our Apple Certified techs take the unit completely apart and perform one round of electronic cleaning. The $150 will also get you a written estimate of what exactly the unit needs in terms of parts for repair, which you can in turn submit to your insurance or credit card to start a claim. Our $150 evaluation and first go-around of cleaning is a good deal, as sometime we can save the unit for $150.
See this review from DJ PHAZE We were able to save his DJ MacBook for $150.
Also, here’s our full post from the MacMedics Blog on liquid spills.
In regards to sending your unit out for repair we accept repairs from all over the world, and we are known for our quick turn around times. We will also start looking at your MacBook or MacBook Pro the day it arrives, so we do not wait around on liquid spills. Also, as this article mentioned, getting inside the UniBody MacBook and MacBook Pros are a pain. It is definitely not a repair for a beginner.
Another advantage MacMedics can offer is that we fix only what has a problem. When you compare our quote to $1200 one from Apple that uses a “tiered” repair system that favors the worst case scenario and no cleaning, our repair can be half as much, or even less depending on the problem. We only clean what needs cleaning, and we only replace what needs to be replaced. By totally talking the unit fully apart (most others do not perform this service) we have a fairly accurate view of what needs to happen. When you compare that to someone just giving a verbal estimate of $1200 without taking the unit apart, our repair is usually less. One other factor that is commonly overlooked is if Apple sends your unit away for depot service, there is a disconnect in ownership of the problem from the Genius who checked it in to the Repair Tech who handles your case in another state.
I’ll just mention one other thing here. Often someone will have a liquid spill, then clean it up, dry it out, and then use the computer. You really, really need to get inside that unit to ensure ALL of the liquid and corrosion is totally gone. We commonly see units suffer from a spill, for a few days, then totally fry, because the corrosion (creeping curb) will short out a circuit somewhere, killing the logic board or other complex electronic system.
When you are dealing with a crisis like this, it is helpful to talk to someone who has been through this process before. Feel free to call and talk to me, or any of our expert techs to get all of your repair options. 1-866-MAC-MEDICS
Also, MacMedics is an Apple Authorized Value Added Reseller, so even if you do have a MacBook Pro catastrophe on your hands, we can sell you a new unit, transfer your data, and give you a trade-in allowance for your damaged unit.
Sorry to ramble on, but this is a complex topic. Please check out our Blog for more details.
Dana Stibolt
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[...] Dwight Silverman’s Houston Chronicle’s TechBlog regarding this topic, please see my response to that post. This is a delicate subject, and my comments were deemed too long (and maybe too self [...]
MacMedics Frequently Asked Macintosh Service Questions: Is It Worth Repairing A Macbook Pro With $1200.00 In Liquid Damage? at MacMedics Macintosh Service & Consulting Blog
25 Jun 10 at 6:33 pm