MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘Announcements’ Category

Try to avoid 3rd-party iPhone chargers and cables

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We hear stories of 3rd-party iPhone chargers and adapters going wrong all the time. As you might expect, we usually tell customers to avoid non-Apple adapters and cables and stick with the genuine Apple accessories. Well, last night after my daughter went off to camp with my Apple charger and cable, I started rooting around for another charger to use. I happened across this one from a while ago. It’s not from the Dollar Store, and it’s a decent and reputable brand. Well, as I was watching TV, I started to smell something. It took a couple of minutes for me to figure out what was making the smell. You guessed it, my backup, 3rd-party adapter.

Moral of the story, stick with Apple, and even when using Apple, please monitor your chargers and cable for issues. If you have a frayed or torn cable or a device or cable that has a dark spot or gets hot, please discontinue use of that device and recycle it here at MacMedics.

https://www.instagram.com/p/BXQLMhzHWlQ/

From Adobe: “We’ll stop updating & distributing Flash Player by the end of 2020.”

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From Adobe: “We’ll stop updating & distributing Flash Player by the end of 2020. More about our plans & a look at what’s next: https://adobe.ly/2vGjSxe

Written by Dana Stibolt

July 25th, 2017 at 6:48 pm

Posted in Adobe,Announcements

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Use FileVault to encrypt the startup disk on your Mac

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Use FileVault to encrypt the startup disk on your Mac

If you choose to use Apple’s FileVault (I do!), it’s critical that you record your Recovery Key. The FileVault Recovery Key has two options. You can store it yourself (the most secure way), or you can store it with Apple using your Apple ID.

When Apple’s FileVault feature (included in the MacOS) is activated, and your computer is lost or stolen, there is NO way that someone other than you (with your Recovery Key) can access the data.

I just had to inform a customer that their data was no longer available because they changed their password and then promptly forgot it. When you are required (or decide) it’s time to change a password, we advise that you pick the password you want to use in advance and write it down.

Apple laptops are popular targets for thieves, so protect yourself by enabling FileVault and activating Find my Mac. That way if the unit ever connects to the InterNet after you lose it, you have the option of locating it and erasing it.

https://support.apple.com/en-us/HT204837

Written by Dana Stibolt

June 12th, 2017 at 5:14 pm

Apple refreshes the iPad line

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Apple refreshed the iPad lineup overnight last night. They discontinued the popular, low-end 9.7-inch iPad Air 2 and replaced it with a new entry-level unit, now referred to as just “iPad.” The specs remain close to those of the iPad Air 2, but the processor got a needed upgrade to the 64-bit A9. The price of the new iPad dropped in comparison to its predecessor, with the 32GB Wi-Fi model starting at $329 and the 32GB Wi-Fi and Cellular model going for $459

The iPad mini 2 was dropped from the iPad family as well. The iPad mini 4 with 128GB prices at $399 is now the only option in the iPad mini line. That’s a nice bonus, as the $399 price used to be for the 32GB version (which is no longer available).

Apple also made a few other small updates. The iPhone 7 and 7 Plus is now available in the (Product)RED aluminum finish, and the iPhone SE now has storage options of 32GB and 128GB, which is double the previous capacity.

MacMedics does have some iPad mini 2 32GB models in stock at reduced prices.

Written by Dana Stibolt

March 21st, 2017 at 10:30 am

Posted in Announcements,Apple

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Hackers now targeting Macs more often

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In case you needed another reason to stop using MacKeeper (see URL below). We’re also seeing an increase in Malware attacks against Macs here at Mac Medics. MacKeeper is not worthwhile software and we recommend to STOP using it and NEVER to call them for support. They are not a U.S. company.

http://www.itworld.com/article/3169934/security/russian-cyberspies-blamed-for-us-election-hacks-are-now-targeting-macs.html

Written by Dana Stibolt

February 18th, 2017 at 12:59 pm

MacMedics in the only Apple Authorized Service Provider in Prince George’s County

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Hey Prince George’s County, Bowie, and Lanham. Once again MacMedics is the only Apple Authorized Service Provider in the County. With the closing of Simply Mac in Bowie, we’re your best bet for Apple Authorized Sales & Service. No appointments are ever needed. Just come see us at 4421 Nicole Drive in Lanham. (off of Forbes Blvd.)

http://www.macmedics.com/mobile/Lanham.php

Prince George's County Apple Authorized Service Provider and Macintosh , iPhone, iPod, and iPad service

Help Wanted: MacMedics seeks Apple Macintosh & iPhone Techs (ACMT)

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Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for qualified persons who have a deep passion, dedication, and experience with the Apple Macintosh computer platform.
MacMedics is seeking Apple Certified Macintosh Technicians to join our Service Team in both our Severna Park and Lanham Maryland locations.

Candidates must know their way around the inside of all Macintosh models. Mac Techs at MacMedics help walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site customers from time to time. This position at MacMedics also includes helping walk-in customers with checking in/out for service, answering Apple service questions in-person and over the phone, helping with upgrades, sales, trade-ins for Macintosh, iPhone, iPad, iPod, and adding RAM and hard drive upgrades to Macs. All work performed at MacMedics needs to be accurately documented with detailed tech notes. Applicants must be prepared to work weekdays until 7:00 PM and Saturdays 10:00 – 3:00. 

MacMedics is an Apple Authorized Premium Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, as well as Apple Certified members of the Apple Consultants Networks.

http:www.macmedics.com/jobs

New 5-Star Review for MacMedics: These guys are technology wizards!

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New 5-Star Review for MacMedics: Exceptional customer service and seemed to have performed a miracle to restore and back up my iPhone. These guys are technology wizards, and have been incredibly helpful to my whole family in repairing our Apple products. Highly recommend.

Written by Dana Stibolt

January 23rd, 2017 at 5:27 pm

Be Careful Moving Your Data During The Holidays!

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It already happened this year! Someone just contacted us with the following email:

“For Christmas I was given the new MacBook Pro, and in the midst of trying to transfer files from my old PC I accidentally erased my hard drive. It won’t even boot up anymore. I was wondering how to go about fixing this? If I need to bring it in to your store, how much will it cost to fix, how long, etc.”

Two things to remember:

1. Never delete data that has not been certified in it’s new location or on a new computer.

2. Never use a computer to process and generate mission critical data without a back-up.

Always keep your data in two places at once while moving over to a new computer!

When folks buy a new computer (or get one as a gift during the holidays) and then transfer the data to the new Mac, they are often anxious to re-purpose, re-gift, or re-sell the old Macintosh. So much so, that once they see the new unit is up and running, they will ERASE the old unit and put a fresh OS on it in preparation for it’s new life. In many cases they have already made a deal to sell their old Mac (or give it away to a family member) and the sale is “pending” on them getting the new Mac up and running. So there’s often some pressure to get the job done quickly and complete the transaction.

NEVER EVER transfer or migrate your current data over to a new Mac (then delete your old data or sell an old computer) and assume that you’re safer then you were with the old hard drive. Your Data SHOULD always be in two places at once!

If you need to erase an old computer and you’ve just transferred ALL of your data to a new shiny computer, don’t let that “new computer” feeling of safety (because it’s new I’m at LESS risk!) distract you! If it’s a new Mac, run a quick Time Machine back up or clone your drive with SuperDuper BEFORE you erase that old data. In fact, one very safe way to back up and then test your data is to make a bootable clone of your data (you can do this with SuperDuper), you can then “boot” off this clone and test to ensure your data is all there. This way if something gets fouled up in the migration or transfer, you can at least have a bootable copy of your data and use that to work off of until you can sort things out. Don’t forget to ensure that your new backup is also working correctly. This is a common issue, so DON’T fall into this trap!

You ALWAYS need to have your data in two places at once WHILE you are moving over to a new Macintosh laptop or desktop. Very often we see client suffer data loss during this time of transfer. In many cases the client’s first scan of the data is positive and everything looks fine. Then they erase their old computer, only to learn that their e-mail or iPhoto or Photos database is corrupted, and they’ve lost some or all of their data during transfer.

Written by Dana Stibolt

December 24th, 2016 at 11:12 pm

MacMedics 5-Star Review – “One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE!”

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We had to share this recent 5-Star MacMedics review that mentions Alton Brown and Sandy the Shop Cat the shop kat. Enjoy.

“My five-year-old, well-out-of-warranty (but dearly loved) 17” MacBook Pro committed suicide last Thursday evening. It had been behaving perfectly 99.9% of the five years I’ve owned it, then it went glitchy with video and virtually flamed out. It was HOT. Alton Brown could have used it as a heat source for a punishment on “Cutthroat Kitchen” (“One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE…”). There was a sizzling-snap noise and it was dead. I have a lot of IT experience and have built and rebuilt countless Windows PCs and laptops. While I suspected the logic board (what everyone else calls a system board or motherboard), I wasn’t sure.

I don’t *want* a new laptop. So I logged in to make an appointment at the Apple Store for a repair quote. While I expected it to be traumatic, I didn’t expect the first trauma to be trying to simply get an appointment. The first available option was five days out! How could I survive in limbo for five days? Then I noticed that there are several Apple-annointed independent computer repair options in the area! SAVED!

Honestly, I chose MacMedics partly for the quickly-available appointment and partly because they have a store cat. The store cat is most excellent and fluffy, by the way. If you go there, give the kitty gentle head scritches but not back pets.

ANYHOW, the laptop died Thursday night and I took it to them Friday at lunchtime. It took about 2 minutes for them to inform me that the logic board had been fried by the failure of the video chip, that it’s an $800 part, and *that there is an extended warranty that covers the issue until the end of this calendar year!* They were able to bill the entire repair to Apple. So having my laptop attempt self-immolation is aggravating, but timing is everything.

MacMedics ordered the part immediately, and let me know that they couldn’t predict how long it would take to arrive. They did inform me of the updates I would receive by email. Off I went to be limited to an iPad over the weekend and possibly for longer. Well, on Monday (literally the next business day) I got a lunchtime email letting me know that the repair was complete. Top notch service!

As a side note, they inquired about my data backup solution without being pushy-selly about it (which is good, as I had that covered), and made a couple of security observations that were helpful and appropriate.

All-in-all, MacMedics is a good alternative to the Apple Store. Especially since the Apple Store is completely lacking in resident cats.”