Archive for the ‘Data Recovery’ Category
The following was written by Mike Harrison from the MacMedics Washington DC office:
Here’s my “thankful” suggestion for the day. Please take stock of your digital life, your pictures, music, digital content, files, etc. Many of you have a 4-day weekend (This Thanksgiving holiday), so please use some of that time to make sure your computer is backed up. Make sure your cell phone’s content is backed up. If you have an iPhone or iPad, use iCloud backup services. For those who don’t know me, I work with the hard-case customers that the Apple Store can’t help. I see hard drive failures, destroyed computers and data loss every day, no exaggeration. I have customers break down crying because it’s going to cost them thousands of dollars to get back the pictures of their children, or the masters thesis they’ve been working on for six years. I’ve seen young people flunk an entire semester of college because they didn’t have a backup. At least a few times a week customers, will tell me how much they “live” on their computers, many use them for their livelihood and can’t be without them for a few hours. Please be thankful your devices have worked thus far, because it’s only a matter of time before they fail, get stolen or destroyed by a spilled cup of coffee.
If your backup plan is lacking in some way, or you don’t have one at all, please get in touch with your local MacMedics office. We’d love to help you get one set up.
We have lost and lots of suggestions here on the MacMedics Blog. See this link for more info on Time Machine.
Also, with the holidays upon us already, see my tips for protecting your holiday photos here: Protect Your Holiday Photos With These Simple Steps
Via an email from Western Digital:
As we previously announced, Western Digital received reports of Western Digital and other external HDD products experiencing data loss when updating to OS X Mavericks (10.9). Our investigation to date has found that for a small percentage of customers that have the WD Drive Manager, WD Raid Manager and/or WD SmartWare software applications installed on their Mac, there can be cases of a repartition and reformat of their Direct Attached Storage (DAS) devices without customer acknowledgement which can result in data loss. We have an updated version of the software that fixes this issue. We strongly recommend that you install this updated software. Please contact our service and support team with any questions.
Below are links to download the software:
This email arrived from Western Digital last night. We wanted to share it with our readers as soon as possible.
Dear WD Registered Customer,
As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple’s OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.
The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .
The Western Digital bundled software has been an issue for quite some time, and it is one of several reasons MacMedics does not resell the Western Digital external hard drives. If you have this software, you should NOT use it, and frankly you don’t need it. Any external hard drive will work with Time Machine, and that is all you need for a safe back up.
If you have questions about this, please feel free to give us a call.
Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013.
MacMedics will replace affected MacBook Air flash storage drives, free of charge.
To see if your drive may be affected, go to the Mac App Store, click on Updates, and choose the MacBook Air Flash Storage Firmware Update 1.1. The firmware update will test your drive to see if it is affected. You will be directed to Apple’s program page for the next steps if needed.
IMPORTANT: If your drive is affected, we strongly recommend that you do not install any operating system updates or new applications. We also recommend backing up your data on a regular basis until you receive a replacement drive. Learn more about backup options
Before you bring your MacBook Air in for service, please back up your data. If you don’t have a way to backup before you visit MacMedics, we can sell you a Time Machine hard drive or a Time Capsule and backup your data for a small fee.
If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the MacBook Air.
The program covers affected MacBook Air for three years after the first retail sale of the unit. Apple will continue to evaluate service data and will provide further updates to this program as needed.
Right now in the MacMedics Millersville office we are working a data recovery case involving an older IDE based LaCie Big Disk. These hard drives were really popular for a long time and they contain (2) hard drives that form (1) Macintosh hard drive volume. They are super risky to use for several reasons
A. At this point they should be retired due to age anyways.
B. They use two hard drives to form one, so you are doubling your chance for data loss, because if one drive fails you lose the data on both drives.
Read our blog post on the dangers of this type of drive and with 3TB drives now at under $200 just replace these relics of the early days of mass storage. http://goo.gl/I27dc
A MacBook Pro Falls Off The Roof Of A Jeep, Gets Run Over Multiple Times And MacMedics Saves The Data From The Dented Hard Drive!
Update 7/24/13: 15″ MacBook Pro takes a licking and keeps on ticking! Despite falling off of a Jeep at highway speed and getting run over several times, the MacBook Pro still turns on and appears to have a good logic board. Also, the data was recovered by MacMedics off of it’s “dented” hard drive.
Keep reading for more on the story and how we helped this MacMedics customer save their data.
We recently helped an out of town Mac user from New York, who left his MacBook Pro on the roof of his Jeep. It fell off at highway speed and then was run over multiple times by other cars.
In situations where a hard drive has been physically damaged, we always refer Macintosh Data Recovery cases to a “clean room” recovery firm, such as DriveSavers. In this case the owner of this MacBook Pro 15″ want us to try to recover their data despite the risks.
The MacBook Pro was destroyed, I mean really totaled! And, even the unit’s hard drive had been dented in the mishap.
If you have a data recovery case that you need us to look at, please get in touch for the next step in handling your case. If you need to skip over us and go straight to DriveSavers, then do call us to obtain our 10% referral coupon code.
Keep reading for the story and for for the photos of the MacBook Pro carnage!
MacMedics provided great customer service and miraculously saved my hard drive!
We were on our way down to visit my sister when without realizing, I saw my laptop fly off the roof of my car as I was told by a passing motorist a few seconds prior that there was something on the roof. Walking back to get my laptop I watched several cars run over my laptop. It looked hopeless. A whole corner of my 15″ MacBook Pro was bent up and the whole laptop was compacted onto itself.
Depressed, we woke up the following day and went to the mall in Annapolis to go to the Apple Store with hopes to save the hard drive. They referred us to MacMedics in Millersville, MD. We quickly went there after the gentleman on the phone assured us that they would do anything they could to recover the hard drive. We got there and were quickly greeted by a technician. They were very thorough in their explanations of all the possible outcomes for our situation. We dealt with Brandon Carter who was very helpful and answered all of our questions and then Dana Stibolt, the President of MacMedics, who informed us of what to expect and was very sympathetic to our situation. He had reassured us that they would do anything and everything to help us and was extremely nice and knowledgeable.
With great luck, they were able to recover all of my files (pictures, music, documents, etc.) Because my hard drive was dented, it took over 24 hours to recover all the data. Not because of the amount of my data recovery, but because there was damage to the hard drive. The external hard drive (with my recovered data) was mailed Monday and I received it Wednesday with detailed instructions as I how to restore my files. Also included were the business cards of consultants at MacMedics to help if I had any questions.
The people of MacMedics saved me because it was already bad enough that I had destroyed a very expensive laptop that was a birthday gift but also the memories and music I had stored on it. They’re very helpful, knowledgeable and courteous and if I have any future disasters with any of my Apple equipment, I will 100% go back to MacMedics as they did the impossible.
Thanks again and you saved my life!
Check out our newest client testimonial from Schum & Associates – Advertising and Graphic Design. We act quickly when there is an emergency!
“Can’t say enough about how impressed we are with MacMedics. Our OSX server completely died on us and, in a panic, we called MacMedics. We needed to be up and running again fast for our clients. Mike Harrison calmly and professionally took down all of the important information, which reassured us that we had called the right people for the job. We were given the choice to send our drive in or have a tech come out. We needed on-site medical attention for this one. Mike sent Andy Haupt to help us. Andy arrived in record time with a great attitude and ready to get to work. He didn’t want to waste any valuable time. He quickly diagnosed the problem confirming that we needed a new drive. He told us exactly what would be done, reviewed our options and then got to work installing a much better solution for us. He walked us through the best way to configure everything for the future and set it all up for us. He told us the good news was that we had a full back up from the night before that could be installed on the new drive. Furthermore, both Mike and Andy stated more good news. We had a few hours left over from a block of service hours we bought way back in 2010. We appreciate their honesty in letting us know of unused hours from three years ago as I don’t know if any other company would have brought this to our attention. Andy had us back up and running quickly and left us with a smile, his business card and a reassuring handshake. We are very happy to be “backup” and running. Thanks MacMedics.”
Senior Art Director
Schum & Associates
So it’s one thing to lose your data and have it be lost forever due to a hard drive failure, but it’s something else entirely when that data could be used for illegal purposes by someone else or a competitor.
ALL computer users, Mac or PC, need to have a tested and reliable backup in place! You never know what might happen to a laptop computer. Since you’re out and about, it could get lost, stolen, wet, or damaged (by you or someone else by dropping it). Even if you’re not out on the road, there are still lots of things that can happen. Check out the story we posted a few weeks ago about a client who sadly had her house burn down and lost the data on her MacBook as a result. You can also read the posting about the client with an iMac set up on an Ikea glass desk that collapsed unexpectedly and took out her iMac and backup.
It’s one thing to lose your laptop, but even if you have your data backed up, that does not necessarily stop the thief from using that data to steal your identity or your sensitive information (love letters, banking info, or your photos). With Back to my Mac installed (free from Apple) or Lojack for Laptops, you can secure your data and/or erase it before the thief can get to it.
Here’s a quick overview on Back to my Mac:
OS X and iCloud can help keep your Mac safe even when you misplace it. Sign in to iCloud.com from another computer or use the Find My iPhone app on an iPhone, iPad, or iPod touch to locate your missing Mac on a map. If your Mac is offline when you try to find it, you can ask to receive an email as soon as it makes a Wi-Fi connection. You can also display a message on your Mac screen so whoever has it knows how to get it back to you. And until your Mac is back in safe hands, you can set a passcode lock remotely, or even initiate a remote wipe to delete your personal data and restore your Mac to its factory settings.
Via Absolute Sofware’s Blog regarding Lojack for Laptops.
A Rutgers Chemistry 5th year PhD student, Jingming Zhang, is desperately seeking the data from his laptop, which was stolen from a school building. The student has placed an ad up pleading for the return of the computer, saying:
“I would like to say that you can keep the computer and I would like to pay you money for my data.”
The unfortunate student is willing to pay $1000 for the return of the data and even offers the password for the laptop to help retrieve the file. The laptop went missing from an unlocked room in Wright-Rieman on campus, which houses the laboratories. The laptop was left unattended for a long span of time, so the exact time of the theft is not known.
Lojack for Laptops is a product that MacMedics highly recommends for ALL of our clients! You can purchase it on-line via this link.
Also see our Blog post titled: Your Data: Not Always Safe
We just repaired a newer Apple iMac for a client that had its front glass broken. It looked like a pretty simple repair on the surface, as the iMac was still working. We asked the client what happened, and they informed us that their Ikea desk had collapsed and the iMac had fallen to the floor. We replaced the glass panel with no problem, but because the unit had fallen, we wanted check the hard drive too.
No big surprise there. When we checked it, the installed hard drive already had a quite a number of uncorrectable errors and was failing quickly.
We recommended that the hard drive also get replaced while it was here.
A scenario like the one above is never one that you would expect, but they do happen. Even in your own home, something could happen that puts your data in great jeopardy. If you look a few posts below this one, we recently blogged about a MacBook that was destroyed in a house fire in Pasadena, Maryland.
We highly recommend an off-site backup. Make a clone of your data and put it in your desk at work, or subscribe to an online backup service and backup to the Cloud. We work with Mozy and CrashPlan Pro, and those links can be found below.
Have you ever seen a roach infested iMac? We took care of this difficult repair a few months ago. The Apple Store refused to work on it, so they referred it to MacMedics.
As you can see the iMac was totally full of dead roaches.
We had to take the iMac completely apart to clean all of them out. When we were done, the unit was as good as new.
To start, we taped up all of the openings (the vent along the back, the SuperDrive slot, and the vents along hte bottom) and tied a black plastic bag over and let it sit for about 4 or 5 days.
Here are the pictures from when we opened the unit up. Viewer Discretion Advised
Ok, here it is, wait for it: This iMac had alot of “Computer Bugs”. (that was a joke)
Is There Hidden Data at Your Office?
We’re usually involved when a large hard drive or RAID gets installed at one of our client’s offices, but not always. An employee might bring in a large hard drive from home, a RAID from a previous video editing project might get re-used elsewhere, or data that has been offline for a few years gets reconnected to the network.
In these instances, it’s best to let MacMedics know that something has been added. Data loss often happens during the re-introduction, handling, or copying phases, and we want to ensure that everything is protected and handled the way that it should be. For as little as $119, MacMedics can help you protect and preserve your data, ensuring that it’s always backed up and in your control.
With a RAID, even though such a device protects against hard drive malfunction, the RAID can still degrade, which means you could lose access to your data. If you are running a RAID of any type, that data also has to be backed up. Just because you copy data to a RAID or other large external hard drive, does not mean it’s backed up. Data ALWAYS needs to be in 2 places.
Also, are you storing data on a RAID without even knowing it??? Lots of people do, and it’s super dangerous. With a “Spanned” or “Striped” RAID, which are designed for performance NOT protection, if one hard drive fails in the RAID, you lose all of the data on BOTH hard drives. Read our previous Blog post about the topic here.