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Archive for the ‘Data Recovery’ Category

5-Star Reviews That Customers Have Left For MacMedics

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This consultant was very easy to work with

“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”

-Annapolis, Maryland

Great Expertise! Reliable, Fast, Honest, Affordable!

“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”

-Severna Park, Maryland

MacMedics – The 911 place to go

“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”

- Mechanicsburg, Pennsylvania

MacMedics Super Service

“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”

-Kent Island, Maryland

This consultant went above and beyond and did a great job.

“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”

-Baltimore, Maryland

Dana Stibolt did an excellent job! Professional and timely service!

“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”

-Baltimore, Maryland

Thanks for the quick Macintosh Service.

“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”

-Gambrills, Maryland

Customer for life!

I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.

Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.

The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.

I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.

Kudos to MacMedics! You have a customer for life!

Catonsville, Maryland

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

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MacMedics performing Macintosh service in 2003.

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Millersville, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium! And not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

See more at http://www.macmedics.com/jobs

MacMedics Saves A Customer’s Lost Wedding & Honeymoon Photos As Well As A Masters Thesis

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MacMedics is Anne Arundel County's Only Independent Apple Authorized Service Provider

We love to help when we can, especially when it comes to wedding and honeymoon pictures. This was a case where our customer could not afford a full data recovery, but there were portions of the drive that were available to us. One of our engineers, Chris, decided to take it upon himself to try and move some of the data while we had the drive mounted. As a result, he was able to copy some of the files that were most important to the customer.

After the customer got his drive back, he wrote us this note:

Chris,

I just wanted to write to thank you for your wonderful professionalism and kindness in helping me and my wife sort through what to do with our crashed Mac. It was a very difficult decision for us not to recover the entire hard drive, but the right one given our finances. When we received the hard drive in the mail a couple days ago, we were downright moved to discover that you took the trouble to find our most important files – the wedding and honeymoon photos and her master’s thesis – and copy them for us.

We will definitely send all of our future business – and that of our friends – to you!

Many thanks,

Stephen

While other Macintosh data recovery firms charge $1000 – $2500 for data recovery and then charge extra for the hard drive that contains your data, MacMedics will recovery your lost data, replace the failed hard drive, transfer your data back to the newly installed replacement hard drive, and include a free 500GB Time Machine hard drive (so you never need data recovery again) for a flat fee of just $699 for Macbook, MacBook Pros, Mac minis, Mac Pros (older silver tower model), and iMacs.

You can learn more about our data recovery programs on our website at: http://www.macmedics.com/recovery.htm

MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland

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MacMedics is the ONLY independent Apple Authorized Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Millersville, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.

MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:

A. getting to the mall.

B. finding a parking spot.

C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.

D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.

Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399 with a free 500 GB USB hard drive. Read more about our process and levels of pricing here.

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.

We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. MacMedics is also a repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider in Anne Arundel or Prince Georges counties to win this award, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 1-year warranty from MacMedics (and usually there is at least another 1-year of warranty from the manufacturer), compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90-day warranty.

Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Millersville, MD (near BWI Airport 1/10 of a mile from I-97).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Millersville, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe power adapters, back up hard drives, and FireWire & USB cables.

Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Millersville and Lanham office being 1 minute from RT 50 or I-97, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 10 steps.

Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be approaching 25-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!

MacMedics Rescues Data From A Power Computing PowerCurve 601/120 Mac Clone From 1995

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We see this from time to time: a customer has an old computer that has been stored in an attic or garage for 20 years or so, and they decide that they want the data from it before they dispose of it.

In this case, the computer in question is a Power Computing PowerCurve 601/120 Mac clone that was introduced in 1995. It has a 1GB Seagate Medalist SCSI hard drive.

We were able to copy the data that the client wanted to a USB thumb drive and return it to them within 24 hours. The old computer will be recycled by MacMedics.

Do you have a tough Macintosh data recovery project that you need help with? Our prices start at $399 and include a free 500 GB USB hard drive for your recovered data. See more at: http://macmedics.com/recovery.htm

Written by Dana Stibolt

April 23rd, 2014 at 10:01 am

A New/Old MacMedics Client Has This To Say: First of all, I have three things to say: “use them”, “use them”, “use them”.

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It’s no secret that MacMedics can handle pretty much anything our clients can come up with (even when other Apple service or consulting firms can’t).

Here’s a recent MacMedics review a customer left for us. He had been to see us 20 years ago, and when he ran into a tough problem he remembered us and came back. He also got to witness our data recovery skills and customer service for another client who happened to visit MacMedics in Millersville, Maryland at the same time he did.

“My MacBook from 2009 stopped working with Quicken. I went to an online Quicken specialist, supposedly, and after 5 hours of working on my computer, they couldn’t fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around – they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed!

First of all, I have three things to say: “use them”, “use them”, “use them”.

Initially I spoke with their technician, Chris over the phone, who encouraged me to use their in-house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was reassuring was Chris’s people skills. He assured me that they will find a solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn’t a simple fix; especially since another company wasn’t successful in resolving my problem.

Side note: After having my problem fixed – A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario – you could see the change of this client’s demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client.

Thanks again!!”

What can we do for you?

If you have a tough Macintosh service or repair problem, come visit us and let us put you at ease.

If you can’t get in touch with your Apple Consultant, Apple Reseller, or Apple Service Provider, then you need to call MacMedics, where we jump right in to solve your problems with SWAT Team like precision.

Call any of our local MacMedics offices for in-lab or on-site help anytime!

If You Believe Ragnarok Will Happen Today, Then Don’t Worry About Starting Your Backup Plan!

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If you believe Ragnarok will happen today, then don’t worry about starting your Backup plan. We’ll be here Monday to help with either that data recovery or that first step to backing up safely. Ask for our free Time Machine white paper.

Right now in Millersville we have SIX data recovery projects running and another couple in the wings waiting for equipment space. We do some pretty amazing data recovery work, but don’t ever count on paid data recovery as your backup plan. Some data is just gone and there’s nobody that can get it back. That’s heartbreaking for you AND us.

Guess what? Hard drives die! If your hard drive is over three years old, it’s a good idea to replace it. MacMedics has new hard drive options like 1GB Hybrid 2.5″ hard drive, custom built Fusion drives, and desktop hard drives up to 4TB. Also, with the price of Solid State hard drives falling to new lows, it’s a great idea to use one of those if you can. Need help? This is what we do! MacMedics replaced over 1000 hard drives in 2013.

Read more on our website http://www.HardDrivesDie.com

Written by Dana Stibolt

February 22nd, 2014 at 11:37 am

Winter Storm Pax Is Coming! Is Your Data Backed Up? Are You Prepared To Telework When The Bad Weather Hits?

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Winter Storm Pax will most likely hit the Mid-Atlantic area (MacMedics territory and from the looks of it we will be ground zero!), and it will likely destroy some data in some way.

Here in the Mid-Atlantic area, MacMedics clients and friends should un-plug their computer and remove and store backup hard drives in a dry place if you’re not going to be around when the snow and power outages hit us. If the power is off, or it goes out, it’s a smart idea to go ahead and just unplug your computer from the power and from your network if you have hardwired EtherNet.

Pro Tip: When disconnecting your computer system from power, unplug everything attached to your network, even the COAX cable from your cable or satellite box as that appears to be #1 surge source (based on past repairs). In regards to power surges, if your power DOES goes out (or starts to flicker), disconnect from power, as surges can also occur when the power comes back on as well!

If you are going to be working from home during the snow day, ensure you have access to your company’s VPN or have remote access to your server. Also, if you collaborate with co-workers on Dropbox or other services that let you share data, you should double check that you have access to that today.

This might also be a good time to enhance your back up plan by adding an off-site back up. MacMedics has our own off-site backup plan for our clients. Contact us if you’d like to get a backup configured for you.

For our friends and clients in the Mid-Atlantic region, MacMedics recommends that you back up your hard drive via a “clone” use Super Duper or Carbon Copy Cloner, as that way you can “test” your back up to insure you have a good, bootable copy.

The important thing is to PLAN AHEAD. Your back up is not complete if it’s not:

1. Automatic
2. Redundant
3. Off-Site

Here’s a few more tips from MacMedics:

1. If you do not have Ultra Call Forwarding at your office, be sure to forward your business phone lines to your cell phone BEFORE you lose phone and/or power to your phone system.

2. Your alarm system should contain a small back up battery, but you can extend that greatly, by plugging your alarm system into a high capacity UPS system.

3. If your server is not set to Auto Restart after a power failure, it’s not to late to turn that on.

We have tons of posts on Time Machine and we even have a free White Paper on it If you’d like a copy, let us know. If you’re not using an automatic backup, your data is at risk!

Written by Dana Stibolt

February 12th, 2014 at 9:41 am

Do You Need Your Rocket Plans From 1997 Off Of A PowerMac 7300/180? No Problem!

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Today we transferred data from a PowerMac 7300/180 that came with a 2GB SCSI Quantum hard drive. This Mac is owned by NASA. We removed the hard drive and hooked it up to our equipment that can read SCSI devices and copied the entire hard drive to a DVD ROM.

A super dusty PowerMac from 1997. MacMedics offers Data Recovery on Vintage Macintosh Computers

Written by Dana Stibolt

January 16th, 2014 at 12:20 pm

Be Thankful For Your Digital Devices And Your Data Stored On Them

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The following was written by Mike Harrison from the MacMedics Washington DC office:

Here’s my “thankful” suggestion for the day. Please take stock of your digital life, your pictures, music, digital content, files, etc. Many of you have a 4-day weekend (This Thanksgiving holiday), so please use some of that time to make sure your computer is backed up. Make sure your cell phone’s content is backed up. If you have an iPhone or iPad, use iCloud backup services. For those who don’t know me, I work with the hard-case customers that the Apple Store can’t help. I see hard drive failures, destroyed computers and data loss every day, no exaggeration. I have customers break down crying because it’s going to cost them thousands of dollars to get back the pictures of their children, or the masters thesis they’ve been working on for six years. I’ve seen young people flunk an entire semester of college because they didn’t have a backup. At least a few times a week customers, will tell me how much they “live” on their computers, many use them for their livelihood and can’t be without them for a few hours. Please be thankful your devices have worked thus far, because it’s only a matter of time before they fail, get stolen or destroyed by a spilled cup of coffee.

If your backup plan is lacking in some way, or you don’t have one at all, please get in touch with your local MacMedics office. We’d love to help you get one set up.

We have lost and lots of suggestions here on the MacMedics Blog. See this link for more info on Time Machine.

Also, with the holidays upon us already, see my tips for protecting your holiday photos here: Protect Your Holiday Photos With These Simple Steps