Archive for the ‘Data Recovery’ Category
It already happened this year! Someone just contacted us with the following email:
“For Christmas I was given the new MacBook Pro, and in the midst of trying to transfer files from my old PC I accidentally erased my hard drive. It won’t even boot up anymore. I was wondering how to go about fixing this? If I need to bring it in to your store, how much will it cost to fix, how long, etc.”
Two things to remember:
1. Never delete data that has not been certified in it’s new location or on a new computer.
2. Never use a computer to process and generate mission critical data without a back-up.
Always keep your data in two places at once while moving over to a new computer!
When folks buy a new computer (or get one as a gift during the holidays) and then transfer the data to the new Mac, they are often anxious to re-purpose, re-gift, or re-sell the old Macintosh. So much so, that once they see the new unit is up and running, they will ERASE the old unit and put a fresh OS on it in preparation for it’s new life. In many cases they have already made a deal to sell their old Mac (or give it away to a family member) and the sale is “pending” on them getting the new Mac up and running. So there’s often some pressure to get the job done quickly and complete the transaction.
NEVER EVER transfer or migrate your current data over to a new Mac (then delete your old data or sell an old computer) and assume that you’re safer then you were with the old hard drive. Your Data SHOULD always be in two places at once!
If you need to erase an old computer and you’ve just transferred ALL of your data to a new shiny computer, don’t let that “new computer” feeling of safety (because it’s new I’m at LESS risk!) distract you! If it’s a new Mac, run a quick Time Machine back up or clone your drive with SuperDuper BEFORE you erase that old data. In fact, one very safe way to back up and then test your data is to make a bootable clone of your data (you can do this with SuperDuper), you can then “boot” off this clone and test to ensure your data is all there. This way if something gets fouled up in the migration or transfer, you can at least have a bootable copy of your data and use that to work off of until you can sort things out. Don’t forget to ensure that your new backup is also working correctly. This is a common issue, so DON’T fall into this trap!
You ALWAYS need to have your data in two places at once WHILE you are moving over to a new Macintosh laptop or desktop. Very often we see client suffer data loss during this time of transfer. In many cases the client’s first scan of the data is positive and everything looks fine. Then they erase their old computer, only to learn that their e-mail or iPhoto or Photos database is corrupted, and they’ve lost some or all of their data during transfer.
Today, another computer repair shop came to visit MacMedics. They were trying to fix a MacBook Air and came to see us to try to buy an Apple hard drive service part.
We certainly respect other places trying to help their customers, but these folks are just not equipped to fix Apple gear without the Apple tools, training, and certifications that we have here at MacMedics.
The representative that visited us grabbed the Apple SSD hard drive (just a small memory card the size of a stick of gum) out of their bag, and said while handing it to me with their bare hands (without the necessary static bag protection), “I need one of these”. I promptly suggested that we go ahead and put it in a static bag for them.
They were convinced that was the issue with the computer was in fact a faulty SSD hard drive. I explained that SSD hard drives rarely go bad, and the best way for us to help them would be to have the whole MacBook Air. That way, we could perform a free test on the computer with the SSD hard drive installed back into the unit. They did not bring the MacBook Air with them for today’s visit.
If you have a Macintosh computer, or any other Apple gear like an iPad, iPod, iPhone, Apple Watch, or Apple TV, there’s really no reason not come visit MacMedics first. We’re the only Apple Authorized Premium Service Provider in the Baltimore-DC region. Our Apple diagnostic test of your gear is free and requires no appointment. Plus, all current Apple Macs are repaired with genuine Apple Service parts and ALL paid-for repairs come with the famous 1-Year MacMedics warranty.
You might recall on Veterans Day we put out an offer for a free data recovery for a veteran who needed some help recovering photos of their service, important life events, and all of their data. Nobody stepped forward.
I am happy to report that we found an Army Ranger who was in need of our services after he dropped his 13” MacBook Pro.
The metal on the edge of the right palm rest (where the hard drive lives) was dented out from the impact of the fall where the force pushed the hard drive so hard it pushed out on the metal in an imprint of one of the edges of the hard drive.
We never really thought that we would be helping to the degree that we did. We were not able to recover 100% of the data due to the damage, but we got most of it. The number of photos of gravesites, combat memorials, and fallen comrades this Ranger had been staggering. It was our honor to bring this data back to him at no cost.
In the process of recovering his data, we decided that we would also fix his broken MacBook Pro screen as well.
If you see a veteran, let them know that you support them, and if you have the ability to pay for their meal, toll, haircut, or help them out with a repair bill why not do it? He told me they are not looking for a free ride, but as Americans there is no way we can ever re-pay the debt to our service men and women. So, if you can do something to acknowledge their service and sacrifice, you should.
We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC office FULL-TIME. If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2015!
MacMedics (an Apple Authorized Premium Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support team. As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.
The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!
A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, company paid high-speed Internet access and Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; low-cost heath/dental insurance and a 401k plan with company matching are also included.
If you’re interested in being part of a well-established consulting company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!
If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.
The only place I will ever go for any Mac products.
Brought in a MacBook Pro and had the hard drive replaced and all data transferred. Two weeks later the track pad went crazy. I was on vacation and emailed Dana and he answered back immediately. When I returned home, I took the computer back and after consulting with Chris, decided to purchase a new MacBook Air. I was refunded the cost of the newly replaced hard drive and given a fair trade-in discount for my old computer. Great guys to work with and I recommend them highly for the personal service they provide. The only place I will ever go for any Mac products.
MacMedics remains our go-to place when time and getting it right is of the essence.
I brought my wife’s 2011 MacBook Air into the MacMedics Baltimore office yesterday to see if they could help remove some cruft from her machine’s hard drive. I was having some trouble removing all of the adware. Jeff met us at the door and in no time had downloaded an adware removal tool onto her hard drive, removed the adware, a boatload of movies and other items our daughter had placed on the machine and got the machine back to its former speed. Great to see professionals at work. This remains our go-to place when time and getting it right is of the essence. Thanks, guys.
Thanks Mac Medics
Thanks Mac Medics, especially Mike, for the excellent job of migrating the data and applications from my old Mac Pro to the new one. Could have had the migrating done cheaper at the local Apple Store but wanted to go with a trusted and reliable source for my data transfer. This is the second time I’ve used Mac Medics, and it was well worth the cost and saving my time. Also, Mac Medics is always there to respond to my questions with sound advice.
MacMedics was perfect!
MacMedics was perfect! I called them in the morning and told them about my Mac mayhem and they told me to come right over to the store. They fixed the problem in about 20 minutes and gave me all the information about was wrong with the computer and why. I understand that it may not always be that easy, but it was perfect timing. It was a million times more cost and time effective than any experience I have had at the Apple Store. They also were not condescending like the Apple Store can be. I will always come to MacMedics for all my Mac needs and definitely suggest you do the same. I also noticed that they have refurbished Mac products at great prices so definitely think about contacting them before buying your next iPad or MacBook. It was also great supporting a local business. Thanks MacMedics!
Two thumbs up!
Two thumbs up! When my MacBookPro began making ominous grinding noises during my travels I feared the worst, and set out to buy a new one – a cost I could ill-afford… Apple doesn’t repair laptops more than 5 yes old, so the store in Baltimore helpfully suggested that I consult with a good ‘repair shop’ before buying and gave me short list of reputable service providers to chose from. Two places in town could have helped but the turn around was more than a week – too late for my next flight. However, MacMedics assured me a 24 to 48 turn around, well worth the longish drive to Severna Park. Their service speaks for itself: – professional welcome and diagnostic on the spot, within a few minutes of my arrival I understood the problem (fan was shot); – Recommended replacement of fan, hard drive (to solid state for best performance). – They called the next morning (less than 24 hrs) for pick up; – They had done what they promised, ensured that nothing was lost from my old hard drive, completely updated the operating system, answered all my somewhat anxious questions and replaced – as a courtesy – rubber tabs under the laptop for which I knew Apple charged about $10 a pop. So, the laptop is working very well, the mechanics have been cleaned and renewed, the operating system has been updated, and I saved over $1,000. What’s not to like?
Amazing service!! Had a Mac that I recently acquired for my children. Brought all three kids to the store and Chris K. took amazing care of us. Even helped me entertain the kids. A+++ service. Will be going back to see them again.
I can’t tell you how wonderful MacMedics has been!
I can’t tell you how wonderful MacMedics has been! I am a photographer who has used Apple products for years. I end up taking hundreds of GB worth of photos and am very hard on my computer when it comes to editing and storing all of them. My Mac was a few years old and I wanted to upgrade my RAM and hard drive space. After speaking to MacMedics they helped me find the best solution- I ended up installing extra RAM, getting a solid state hard drive for my operating system, and getting separate hard drives to help store all of my photos. They fixed everything efficiently and were really patient and thorough when answering all of my questions! When I later had some issues with my disk permissions, they were able to walk me through what I needed to do to fix these and the problem was solved. Many people have no idea where to turn for Apple services, sales, or data recovery, so they just end up going to the Apple Store and paying too much for it, not getting an accurate diagnosis, or going elsewhere and ending up with terrible service. But that is not the case with MacMedics- they are great on all accounts. They also give you a 1 year warranty- a big plus in my book. Highly recommended!
Love the fast service and knowledgeable technicians!
Thanks, Macmedics for repairing my macbook hard drive! Totally covered under warranty-most appreciated for finding that out for us! Love the fast service and knowledgeable technicians!!
-Severna Park, MD
Mac Medics was able to understand my problem
Mac Medics was able to understand my problem and fix my computer much faster than I expected! I spent a week of frustration on the phone with Apple and even went it to an Apple Store but no one was able to help me. I walked in to Mac Medics, explained my problem and I was out of there in less than 15 minutes! I went in on a Monday and my Mac was returned to me on Friday – after being sent to Apple and getting the hard-drive recovered at Mac Medics. I am very impressed with the staff at Mac Medics and I would highly recommend their services! Thank you!
-St. Marys City, Maryland
They will be our go-to folks for Mac repair from now on
Chris was very knowledgable, friendly and helpful, and we talked about a number of options. This was about 2 pm on a Friday afternoon. He had the fan replaced, a new hard disk installed plus additional memory by 4pm the same day. I am impressed. They will be our go-to folks for Mac repair from now on.
-Sandy Spring, Maryland
Thank you, thank you, thank you!
“Thank you, thank you, thank you! You saved my data, and I’m grateful (and busy running the back-up right now).”
-Severna Park, Maryland
Great service as always!
“Thanks so much for getting Andrew out to help us so soon– he was great, and we’re very happy to be back up and running. Great service as always, thanks again!”
-Silver Spring, MD
I wish I had just gone to MacMedics first!
“In an effort to replace an old 2006 Macbook’s hard drive, I disrupted a few parts and was unable to get the unit to power on. I took the thing to both XXXXXXXXXXX in XXXXXXXXXX and two Apple stores before going to MacMedics. I wish I had just gone there first! The consultant Ed made a few quick adjustments and had the thing fixed in a jiffy, at no charge (I paid Chesapeake Computing a $40 service fee for nothing – they held it for almost two weeks and then informed me it wouldn’t turn on – duh!). MacMedics is what the Genius Bar should really be. Great customer service and truly knowledgeable staff. Thanks, Ed! You were awesome. Will definitely be back.”
This consultant was very easy to work with
“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”
Great Expertise! Reliable, Fast, Honest, Affordable!
“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”
-Severna Park, Maryland
MacMedics – The 911 place to go
“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”
– Mechanicsburg, Pennsylvania
MacMedics Super Service
“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”
-Kent Island, Maryland
This consultant went above and beyond and did a great job.
“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”
Dana Stibolt did an excellent job! Professional and timely service!
“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”
Thanks for the quick Macintosh Service.
“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”
Customer for life!
I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.
Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.
The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.
I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.
Kudos to MacMedics! You have a customer for life!
Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office
Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.
MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Severna Park, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.
This position does have the potential for career advancement into other roles at MacMedics.
We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.
The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.
This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.
As a member of our team you will be entitled to the following:
1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.
2. A competitive salary that matches your experience.
3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.
4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.
5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium for your first 2-years, then we pay 100%! And not just for you, but also for your spouse and children.
6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.
7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.
See more at http://www.macmedics.com/jobs
We love to help when we can, especially when it comes to wedding and honeymoon pictures. This was a case where our customer could not afford a full data recovery, but there were portions of the drive that were available to us. One of our engineers, Chris, decided to take it upon himself to try and move some of the data while we had the drive mounted. As a result, he was able to copy some of the files that were most important to the customer.
After the customer got his drive back, he wrote us this note:
I just wanted to write to thank you for your wonderful professionalism and kindness in helping me and my wife sort through what to do with our crashed Mac. It was a very difficult decision for us not to recover the entire hard drive, but the right one given our finances. When we received the hard drive in the mail a couple days ago, we were downright moved to discover that you took the trouble to find our most important files – the wedding and honeymoon photos and her master’s thesis – and copy them for us.
We will definitely send all of our future business – and that of our friends – to you!
While other Macintosh data recovery firms charge $1000 – $2500 for data recovery and then charge extra for the hard drive that contains your data, MacMedics will recovery your lost data, replace the failed hard drive, transfer your data back to the newly installed replacement hard drive, and include a free 500GB Time Machine hard drive (so you never need data recovery again) for a flat fee of just $699 for Macbook, MacBook Pros, Mac minis, Mac Pros (older silver tower model), and iMacs.
You can learn more about our data recovery programs on our website at: http://www.macmedics.com/recovery.htm
MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland
MacMedics is the ONLY independent Apple Authorized Service Provider or Apple Authorized Premium Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.
MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:
A. getting to the mall.
B. finding a parking spot.
C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.
D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.
Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.
It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $499 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.
Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.
We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. In fact, we’re the only Apple Authorized Premium Service Provider in Anne Arundel or Prince Georges counties (or in the entire Baltimore or Washington DC area. There is only one other Apple Authorized Premium Service Provider in all of Maryland, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!
Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 3 miles from I-97 or 1.5 mile from RT 2 Ritchie Highway).
For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe and MagSafe 2 power adapters, back up hard drives, and FireWire & USB cables.
Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.
Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).
MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!
We see this from time to time: a customer has an old computer that has been stored in an attic or garage for 20 years or so, and they decide that they want the data from it before they dispose of it.
In this case, the computer in question is a Power Computing PowerCurve 601/120 Mac clone that was introduced in 1995. It has a 1GB Seagate Medalist SCSI hard drive.
We were able to copy the data that the client wanted to a USB thumb drive and return it to them within 24 hours. The old computer will be recycled by MacMedics.
Do you have a tough Macintosh data recovery project that you need help with? Our prices start at $399 and include a free 500 GB USB hard drive for your recovered data. See more at: http://macmedics.com/recovery.htm
A New/Old MacMedics Client Has This To Say: First of all, I have three things to say: “use them”, “use them”, “use them”.
It’s no secret that MacMedics can handle pretty much anything our clients can come up with (even when other Apple service or consulting firms can’t).
Here’s a recent MacMedics review a customer left for us. He had been to see us 20 years ago, and when he ran into a tough problem he remembered us and came back. He also got to witness our data recovery skills and customer service for another client who happened to visit MacMedics in Severna Park, Maryland at the same time he did.
“My MacBook from 2009 stopped working with Quicken. I went to an online Quicken specialist, supposedly, and after 5 hours of working on my computer, they couldn’t fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around – they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed!
First of all, I have three things to say: “use them”, “use them”, “use them”.
Initially I spoke with their technician, Chris over the phone, who encouraged me to use their in-house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was reassuring was Chris’s people skills. He assured me that they will find a solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn’t a simple fix; especially since another company wasn’t successful in resolving my problem.
Side note: After having my problem fixed – A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario – you could see the change of this client’s demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client.
What can we do for you?
If you have a tough Macintosh service or repair problem, come visit us and let us put you at ease.
If you can’t get in touch with your Apple Consultant, Apple Reseller, or Apple Service Provider, and you are need of expert Mac service then you need to call MacMedics, where we jump right in to solve your problems with SWAT Team like precision.
Call any of our local MacMedics offices for in-lab or on-site help anytime!
— MacMedics (@macmedics) April 5, 2014