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Sell Or Trade In Your Broken Mac, iPhone, iPod, Or iPad To MacMedics

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MacMedics will accept your working, non-working, or damaged Apple hardware as a trade in credit towards a new Apple Macintosh computer, Apple iPad, and Apple iPod. You can also apply a trade in credit towards service on your existing Mac that might be in need of repairs or data recovery.

If you have broken or outdated gear just lying around, MacMedics will even purchase some broken, liquid damaged, or outdated Apple Computers, iPads, or iPods for cash. Older equipment, or units with extreme damage can be dropped off at either Millersville or Lanham for free e-waste recycling.

Both our Millersville and Lanham offices can accept stuff for trade. Call us at 1-866-MAC-MEDICS to discuss what you have and how it can be valued.

Disaster-Proof Your Digital Possessions By Creating An Off-Site Backup

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It’s not just fire you need to worry about. Anything can happen, and it will (See this link and the picture of the two week old MacBook Pro below. How do you think that data is doing right now?). You could drop your iPhone, iPod, or laptop or any of those devices could get doused with water, lost, or even stolen. Hurricane season is coming. You’ve got water, wind, surges, power outages, and perhaps even looting if it really gets bad.

Here’s a typical email from a client. This one came today:

“Dear MacMedics:

My daughter has a MacBook which we bought in June 2008. It has served her very well. Her roommate spilled a Coke on a chair but never told her. The computer was there. It was not until my daughter tried to turn it on that she found out. She is devastated because she never backed it up as I repeatedly told her to do. She wonders if there is any hope to just recover her pictures. She doesn’t care about the music or the documents. She lives in CA and I can have her ship it to you or whatever.

Thanks for answering. I suspect this is hopeless.”

So no matter how careful you are, bad stuff happens to good people. In this client’s case, she should have been backing up as soon as she started generating data she cared about AND because her MacBook is more than two years old, she should have been thinking about a hard drive replacement anyways. Another situation is waiting too long to back up.

Ok, you never had a back up, you read a Blog post or an article (like this one) that disturbs you, and you start backing up. You try to back up your data, and in the first full copy it fails and you suspect you did something wrong, so you head to the Apple Store. There’s a problem: Your hard drive is already too worn out to make a full back up and when you try to back it up sitting in the Apple Store at the Genius Bar you end up even further away from your data, because as the Genius is helping you back up, your hard drive is still inside your laptop where it’s failing. The more it fails, the hotter it gets, and the hotter it gets the more it fails, and it CAN literally DIE right then and there.

When you buy a new computer, you really need to also budget about 20% of your computer’s purchase price for the other stuff you need to protect your digital life. A backup hard drive, a stack of blank CD’s. a copy of LoJack for Laptops, and maybe even a subscription to Mozy or CrashPlan Pro. The trick here, is to start backing up when you start generating data, and you keep backing up for as long as you generate new data. By the way it’s not a real back up if it’s not automatic, redundant, and also has an off-site element!

Do it now people! I see good people lose precious data on an almost daily basis. One client lost years of pictures of her deceased son. That one really sucked. Back up, rinse, and repeat and take one of those backups off-site!

MSNBC Video: Disaster-proof your digital possessions. Backup and then take it offsite so says Consumer Reports (and MacMedics)! http://is.gd/u1wEcR

Also see: 9 Things We Wished We Did Before Our House Burned Down. http://www.younghouselove.com/2011/01/on-a-serious-note/

Here’s the list in case you don’t make it to the article, but please take a minute to read it:

1. Subscribe to an online data backup service (my external back up drive sat right next to my laptop in my office).

2. Keep passports in a safe deposit box. (MacMedics Pro Tip: Make copies as well and store digital copy in your new online backup service too!)

3. Take pictures of each room initially and update them as improvements are made (storing them somewhere offsite – like Flickr).

4. Take pictures and keep hyperlinks of all expensive purchases, including jewelry.

5. Hire an architect (my dad in our case) or use floorplanner.com to document each floor layout along with precise wall/ceiling measurements, each outlet, light switch, crown molding, other trim, type of flooring, any unique items to structure of property. (MacMedics Pro Tip: When you rebuild the insurance company will try to pay the lowest amount by building things as basic as possible. By having a detailed floor plan with engineering plans along with pictures of each wall, you can force them to build it the way it was!)

6. Put phones in a consistent place each night (MacMedics Pro Tip: iPhone is right there 24/7!)

7. Get fire ladders for any second floor bedrooms.

8. Scan each photo and receipt, again keeping them offsite, or on an online data backup service.

9. Do not be frugal with homeowner’s insurance. Spend the extra $50 per year for the most coverage. (MacMedics Pro Tip: Highly recommended! Buy a replacement policy rider for anything you have that is valuable. If your $3000 camera or computer system burns up, it’s going to be hard to get full amount. Insurance might pay for $500 to $1000. Also see SafeWare.com for computer insurance. If you don’t own your home, get renter’s insurance. It’s super cheap! Also, I happen to know that clothes are not fully covered in most polices. If you had to replace every single piece of clothing your family owns, that could cost $10,000 right there. Insurance will not cover that)


Dana Stibolt
MacMedics
Baltimore – Washington DC – Philadelphia
Apple Authorized Value Added Reseller
Apple Authorized Service Provider
Macintosh Consulting, Service, and Sales
1-866-MAC-MEDICS – 410-987-8588
http://www.macmedics.com

Sign up for LoJack for Laptops for Mac here: http://www.macmedics.com/lojack

MacMedics Has Purchased Apple Specialist, macUpgrades Of Bethesda, Maryland

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A letter from Craig Hirai / Amy Wooden of macUpgrades:

Dear Former macUpgrades Customer,

We are pleased to let you know that MacMedics, in Lanham, Maryland, has purchased all the assets of macUpgrades. Dana Stibolt, President, and Kory Barrett, Vice President, have been a real pleasure to work with, as we have completed this rather complicated transaction. Their professionalism and competence have been most refreshing. We would encourage you, your friends and neighbors, and your business to work with MacMedics as you would have worked with macUpgrades.

Thank you, again, for all your support over the years. We hope you will give MacMedics the same loyal support.

Kindest regards,

Craig Hirai and Amy Wooden

You can jump to the newest information available as it is now posted on the MacMedics website by clicking here.

macUpgrades of Bethesda, Maryland, a long-time Apple Authorized Specialist lost their lease, and sadly they have closed their doors after supporting the Bethesda and Washington DC area’s Macintosh community for more than 20-years. In an effort to continue and preserve their long standing legacy of Apple service and repair and to provide outstanding support to their long-time clientele, we enthusiastically welcome former macUpgrades clients to MacMedics!

macUpgrades has endorsed MacMedics as their recommended Macintosh sales and service provider. We are proud to have earned their endorsement and pledge to do our very best to provide previous macUpgrades customers with the high level of support that MacMedics and macUpgrades are both famous for.

Like MacMedics, macUpgrades had been serving the area’s Macintosh community for more than 20-years. We hope to be able to continue their tradition of outstanding support to Apple customers no matter where they are located. MacMedics is both an Apple Authorized Service Provider, and an Apple Authorized Value Added Reseller, so MacMedics is a logical and natural fit for long-time Macintosh clients who have been serviced over the years by macUpgrades.

As was the case with macUpgrades, MacMedics is Apple Authorized to resell the entire Apple line of products. That means that MacMedics can supply Apple Macintosh computers, Apple iPads, Apple iPods, and the Apple TV. The only item not available from Apple Specialists or Apple Authorized Resellers is the Apple iPhone. That item must be purchased from Apple, AT&T, Verizon and a small handful of other retailers like Radio Shack and WalMart.

Click on the picture below to see pictures of the MacMedics Washington DC office:

We welcome former macUpgrades clients to contact the Washington DC office of MacMedics for Macintosh service, sales, and support.

We can be reached by telephone Monday – Friday 8:30 to 5:00 at:

1-888-4-DC-MACS (1-888-432-6227)

or anytime via e-mail at: DCservice@macmedics.com

Please stay tuned to http://www.macmedics.com/macupgrades for more information as it becomes available.

Thinking of stopping by one of The Apple Stores in Bethesda or Georgetown for a Mac Repair? We offer a number of compelling reasons to visit MacMedics instead. Our clients tell us that the number one reason that people come visit MacMedics for Mac service vs. The Apple Store is that no appointments are ever required to receive expert Mac repair. Also we offer 24-hour warranty repair (for most warranty repairs), Low cost rental computers (if needed), 1-year parts and labor warranty on all out-of-warranty repairs (The Apple Store only offers a 90-day warranty), Hard Drive upgrades (The Apple Store will only replace your drive with the same size), Advanced Macintosh Data Recovery, and we repair all Apple computers right here in our shop. We do not ship units out for “Depot Repair” as is the practice for many cases at The Apple Store. Plus, we offer a VIP repair program for Walk-In service that blows the doors off of Apple’s One-To-One, Joint Venture, or even AppleCare. Our VIP repair program can cover your future repairs for as little as $99 (Mac Pros and MacBook Pros are $149).
Also, we love to talk on the phone. You do not need to be a client to call and talk shop. Call us to discuss your Mac problem or purchase a new Mac today: 1-888-4-DC-MACS

Written by Dana Stibolt

March 3rd, 2011 at 1:40 pm

Posted in Adobe,Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,Data Recovery,iBooks,iMacs,iPads,iPhone,iPods,iTunes,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

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MacMedics Is The Only Apple Authorized Service Provider In Prince George’s County, Maryland

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MacMedics is the ONLY Apple Authorized Service Provider and the only independent Apple Authorized Value Added Reseller In Prince George’s County, Maryland. MacMedics’ office in Lanham is also one of the closest Apple Authorized Service Providers to the Annapolis Apple Store. (The other being the MacMedics office in Millersville, MD.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, then we are one of the closest places to come get a second opinion.

(The only other Apple Reseller in PG county, other than MacMedics is Best Buy in College Park, MD.)

If you need Macintosh help, training, Apple Authorized Service, or Apple Authorized Sales assistance without the hassle of:

A. Getting to the mall.

B. Finding a parking spot.

C. Lugging your iMac or older Mac Pro desktop and walking it all the way thru the mall.

D. Trying to first get an appointment with an Apple Genius, and then not really getting enough time to really pick their brains for expert Macintosh advice.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, setting up your computer on the Genius Bar to copy your data, is not a good idea. As hard drives fail, they generate heat, and as the generate heat they fail more. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399 with a free 500 GB USB hard drive. Read more about our process and levels of pricing here.

(Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in or shop. The Apple Store will often send your laptop away for Apple Depot Service)

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller AND Certified Members of the Apple Consultants Network (and MacMedics is the ONLY ACN member located in Prince Georges County, Maryland. We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the Mall. MacMedics is also a multiple repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider In Anne Arundel or Prince Georges counties to win this award according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 60,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 1-year warranty from MacMedics (and usually there is at least another 1-year of warranty from the manufacturer), compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90-day warranty.

Come visit either of our TWO fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Millersville, MD (near BWI Airport 1/10 of a mile from I-97).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Washington DC metro area, MacMedics in Lanham, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe power adapters, back up hard drives, and FireWire & USB cables. Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Lanham office being 1 minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 10 steps.

Got a problem? Wanna’ talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if everysing phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to have just celebrated our 24nd anniversary servicing the Baltimore, Annapolis, and Washington DC areas.

One other great thing about coming to visit us, is the fact that parking is here is not an issue, and it’s free and 10 easy steps right into our office. So, avoid the time consuming search for parking when you’re trying to find someplace to park the Mall.

MacMedics Is Annapolis, Columbia, & Baltimore’s Original, Independent Mac Shop Since 1989

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MacMedics is Washington, DC & Baltimore’s Original, Independent Mac Shop Since 1989 and we just expanded by buying one of our former competitors, Apple Specialist, macUpgrades of Bethesda, Maryland. Like MacMedics, macUpgrades was also founded in 1989. You can read more about this purchase on our website at http://www.macmedics.com/macupgrades.

Our purchase of macUpgrades now makes MacMedics the oldest Apple service and consulting firm in Maryland. MacMedics is proud to be Apple Authorized Value Added Resellers. Apple Authorized Government Resellers, and Apple Authorized Service Providers, as well as Certified Members of The Apple Consultants Network. MacMedics has been in business and fixing Macs all over Maryland since way, way before the Apple Store or anyone else. In fact, our headquarters in Millersville AND our location in Lanham are larger than most Apple Stores, and our Mac Service Lab has over 100 feet of bench space.

MacMedics was founded in the Annapolis, Maryland area in 1989 by Dana Stibolt during a time when Apple Service was kind of a side business for Apple Dealers. MacMedics began offering an alternative to the stuffy Apple Dealer mentality of the “Service Department”.

Two things:

1. All Apple service was carry-in only, and generally pretty slow. Plus, it was a burden to our clients to be without a computer for a week, so MacMedics came to you and performed your Macintosh service both quickly and inexpensively.

2. The Apple service warranty then AND now is only 90 days. Nobody else offers a full one year warranty on out of warranty Apple repairs. When you choose MacMedics over the Apple store and other Apple Service locations for your broken Macintosh, you get a 1-year warranty parts and labor on whatever repair you had performed.

MacMedics is the only Mac shop that offers a low-cost extended warranty that includes ALL parts AND labor (for replacing bad parts). For MacBooks, Mac minis, and iMacs, pay just $99 for our Walk In Service Plan and your entire Mac is covered for a year (MacBook Pros and Mac Pros are $149). Also, with WISP, you get two free check ups per year and three phone or remote support incidents. Plus, if your Mac needs service down the road, your repair will be moved to the top of our repair queue for FREE priority Mac service.

With our army of Apple Certified Technicians and Consultants, MacMedics serves the entire Mid-Atlantic region with the area’s largest fleet of Apple loaner/rental hardware. MacMedics also stocks an amazing array of Apple Service parts, new and used Macintosh computers, hard drives, computer memory modules, software, and a TON of other accessories and Apple related items. Plus, with our purchase of macUpgrades we now also have all of their retail inventory at Millersville and Lanham, as well as their own massive collection of Apple Service parts which when combined with our collection, might be the Mid-Atlantic’s largest and most complete Apple Service part inventory. Also, with our combined inventories and stockpile of junked Macintosh computers of all types, we have an enormous collection of obsolete and vintage parts that can be harvested and used to repair a Mac that is too old for the Apple Store to even check in for service.

It’s also important to note that MacMedics is a Maryland based and locally owned company. When you’re working to support locally owned businesses in your community and keeping the dollars in the local economy, don’t forget about MacMedics. There are other Mac companies operating in Maryland that are not based in this state (for instance, the Apple Store is not a locally owned company). It’s also important to note, that MacMedics has had only one owner in it’s history (Dana Stibolt), so unlike some firms, our roots are deep in both the Macintosh community and in Maryland.

If you need Macintosh assistance, help, training, Apple Authorized Service, Apple Authorized Sales, iPhone, iPod, or iPad repairs without the hassle of:

A. Getting to the mall or driving into the city.

B. Finding a parking spot and in some cases even paying for parking as well.

C. Lugging your Mac desktop (if you don’t have a laptop) and walking all the way thru the mall or down city sidewalks.

D. Trying to first get an appointment with an Apple Genius, and then not really getting enough time to really pick their brains for expert Macintosh advice.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, setting up your computer on the Genius Bar to copy your data, is generally not a good idea. As hard drives fail, they generate heat, and as they generate heat they fail more. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399, for any size, single hard drive. Read more here.

MacMedics is also quite well known for our Macintosh Liquid Spill Rescue service which is just $199 (plus parts if needed) no matter how long it take. We’re often able to save a liquid spill laptop for just $199. See this link for info and see this for a liquid spill testimonial.

(Plus, as an added bonus ALL Macintosh laptop repairs are performed locally right here at MacMedics. The Apple Store will often send your laptop away for Apple Depot Service where it’s out of your control and their’s)

Our expert Apple Certified employees stand ready to help at anytime. As a two time “Best of Baltimore” designated Mac Repair Shop, we are super proud to be an award-winning Apple Authorized Service Provider and Authorized Apple Value Added Reseller. We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the Mall. We’re famous for our “Computer Store on the corner” personal service.

MacMedics is also a multiple repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider In Anne Arundel or Prince Georges counties to win this award according to Apple. MacMedics IS the ONLY Apple Authorized Service Provider and the only independent Apple Authorized Reseller in all of Prince George’s county in Maryland.

The Commitment To Excellence Award recognizes MacMedics for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 60,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Speaking of speed of Apple repairs, nobody is FASTER than MacMedics. In 90% of Apple Warranty or AppleCare repairs that come in for service, we have the repair complete and back in the customer’s hands in less than 24 hours. Not fast enough for you? We have a number of rental computers of all Apple models, so if you’re having a Macintosh Emergency, we have a way to keep things running for you.

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 3-year warranty, compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90 day warranty.

Come visit either of our TWO fully-staffed and stocked Macintosh Service & Sales locations in Millersville, MD (near BWI Airport 1/10 of a mile from I-97) or in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.)

Got a problem? Wanna’ talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if everysing phone line we have is tied up (and that does happen).

One other great thing about coming to visit us, is the fact that parking is here is not an issue, and it’s free and 10 easy steps right into our office. So, avoid the soul-sapping search for parking when you’re trying to find someplace to park in Bethesda, Hampden, Fells Point, or at the Mall.

Written by Dana Stibolt

December 12th, 2010 at 4:11 pm

Posted in Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,iBooks,iMacs,iPads,iPhone,iPods,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

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MacMedics: Love What You Do, Do What You Love – We LOVE Helping Macintosh Service Customers!

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If you turn up at the Apple Store with a PowerBook G4, they can’t help you. A client came in recently with an original Clamshell iBook, and said when he had taken it into Apple, the Genius had never even seen one before and did not even recognize it as an Apple product at first. We’ve seen them before, owned them, and worked on them many, many times.

In fact, I’m going to go out on a limb here and say that MacMedics has the largest collection of vintage Apple service parts in Maryland. We’ve got new parts, used parts, third-party after market parts, power supplies, batteries, memory, hard drives, AirPort cards, keyboards, LCDs, and just about any other crazy part you might need (right down to the screws that hold them together!).

Today we help a new client with her PowerBook G4 which had some minor trouble. We had it checked out, fixed, and on her way in just a short amount of time.

The person who we helped today, was kind enough to take a moment to leave us a nice review on-line. Here’s a copy for you to check out here:

“This was my first visit to Macmedics in Baltimore. Initially I made contact via phone, the person that answered was friendly and knowledgeable and invited me to come in to have my computer checked out. That is exactly what I did, I jumped in my vehicle and went over to the repair shop. The technicians were friendly and knowledgeable, and most importantly I immediately felt comfortable with them. My situation was solved during my visit and I was on my way home with my laptop in hand within 45 minutes. Macmedics will be my choice when I need my laptop serviced in the future. I am from Cleveland, Ohio and recently made Baltimore my home. I had no idea where to go, but I found them on the internet and checked out their website and everything else was easy. “Thanks everyone for your great service.” Sincerely, Charmaine”

Protected: Top Ten Reason Not To Wait In Line At The Apple Store. Come Visit MacMedics Instead!

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