MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘iMacs’ Category

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

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MacMedics performing Macintosh service in 2003.

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Millersville, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium! And not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

See more at http://www.macmedics.com/jobs

Apple Releases New Cheaper iMac With Low-End Processor, Priced At $1099

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Apple has released a new low-end model of 21″ iMac. This iMac is considerably cheaper than the other 21″ iMac models, priced at $1099. Previously, the cheapest iMac was priced at $1299 (which has now been promoted to the mid-range model).

The new entry-level iMac features a 1.4 GHz dual-core i5 CPU with Turbo Boost speeds up to 2.7GHz, which represents a significant downgrade in performance over the previous base model of iMac, which featured a processor clocked at 2.7 GHz. In addition to the CPU downgrade, the hard drive has also been reduced to 500 GB. The new model also features a lower-end integrated graphics processor. All other iMac models continue to use either Iris Pro integrated graphics or dedicated Nvidia cards.

New low-end 21.5

With its ultrathin design, brilliant 21.5-inch display, and the world’s most advanced operating system, the new iMac model is a great choice for those looking for an entry-level Mac desktop.

Written by Dana Stibolt

June 18th, 2014 at 7:29 am

MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland

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MacMedics is the ONLY independent Apple Authorized Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Millersville, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.

MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:

A. getting to the mall.

B. finding a parking spot.

C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.

D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.

Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399 with a free 500 GB USB hard drive. Read more about our process and levels of pricing here.

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.

We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. MacMedics is also a repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider in Anne Arundel or Prince Georges counties to win this award, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 1-year warranty from MacMedics (and usually there is at least another 1-year of warranty from the manufacturer), compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90-day warranty.

Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Millersville, MD (near BWI Airport 1/10 of a mile from I-97).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Millersville, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe power adapters, back up hard drives, and FireWire & USB cables.

Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Millersville and Lanham office being 1 minute from RT 50 or I-97, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 10 steps.

Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be approaching 25-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!

MacMedics is an Apple Authorized Government Reseller

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MacMedics is an Apple Authorized Government Reseller serving the Washington DC Metro area as well as Baltimore, Maryland and Philadelphia, PA

MacMedics is an Apple Authorized Government Reseller

MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.

We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.

We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:

Anne Arundel County, Maryland
Baltimore City
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)

Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:

“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”

Contact your local MacMedics office to request a quote for new Apple hardware for your agency.

Baltimore 1-866-MAC-MEDICS

Washington 1-888-4-DC-MACS

Philadelphia 1-877-626-MEDICS

MacMedics Case File: The Ikea Glass Desk Collapse

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We just repaired a newer Apple iMac for a client that had its front glass broken. It looked like a pretty simple repair on the surface, as the iMac was still working. We asked the client what happened, and they informed us that their Ikea desk had collapsed and the iMac had fallen to the floor. We replaced the glass panel with no problem, but because the unit had fallen, we wanted check the hard drive too.

No big surprise there. When we checked it, the installed hard drive already had a quite a number of uncorrectable errors and was failing quickly.

We recommended that the hard drive also get replaced while it was here.

A scenario like the one above is never one that you would expect, but they do happen. Even in your own home, something could happen that puts your data in great jeopardy. If you look a few posts below this one, we recently blogged about a MacBook that was destroyed in a house fire in Pasadena, Maryland.

We highly recommend an off-site backup. Make a clone of your data and put it in your desk at work, or subscribe to an online backup service and backup to the Cloud. We work with Mozy and CrashPlan Pro, and those links can be found below.

http://www.macmedics.com/mozy

http://www.macmedics.com/crashplan

Have You Ever Seen A Roach Infested iMac? Viewer Discretion Advised

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Have you ever seen a roach infested iMac? We took care of this difficult repair a few months ago. The Apple Store refused to work on it, so they referred it to MacMedics.

As you can see the iMac was totally full of dead roaches.

We had to take the iMac completely apart to clean all of them out. When we were done, the unit was as good as new.

To start, we taped up all of the openings (the vent along the back, the SuperDrive slot, and the vents along hte bottom) and tied a black plastic bag over and let it sit for about 4 or 5 days.

Here are the pictures from when we opened the unit up. Viewer Discretion Advised

Ok, here it is, wait for it: This iMac had alot of “Computer Bugs”. (that was a joke)

Written by Dana Stibolt

April 23rd, 2013 at 3:56 pm

iMac 1TB Seagate Hard Drive Replacement Program

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Update 3/8/14: MacMedics now charges $399 for our famous Data Recovery One service. However, we do now include a free 500GB USB hard drive to return your data to (if you send or bring us a bare hard drive), or it can be used as your future Time Machine backup hard drive so you NEVER have to go through the data recovery process again. See our website for more info: http://www.macmedics.com/recovery.htm

Update 6/5/13: A portion of this program has ended, but if you iMac is less than three-years old, you are still eligible for this free replacement program. Use the serial number checker listed below and if you’re eligible, MacMedics can replace the hard drive for free!

Apple has determined that certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.

MacMedics, an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge. Please check your iMac’s serial number to see if you qualify.

http://www.apple.com/support/imac-harddrive/

If you need your data transferred from your old hard drive to the new one, we will perform that for only $99.

Also, if your iMac does NOT have a Time Machine back up, you can buy a new Time Machine drive from us, and we’ll go ahead and run a backup for you for $40. That way, your data will be entirely backed up BEFORE we do anything with your iMac’s old hard drive that will need to be sent back to Apple.

If your iMac’s Seagate hard drive has “failed” and you also are eligible for this Apple Service program, MacMedics can put your failing hard drive into our Data Recovery program for $399. You can opt to have that recovered and repaired data dropped into a folder on your new hard drive at not extra charge. You can also have us “migrate” the recovered and repaired data back onto your new hard drive for an additional $99.

Contact your local MacMedics office if you have questions or concerns.

Our Take On The List: 9 Things We Wish We Did Before Our House Burned Down

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In the shop, when I am advising MacMedics clients, I find myself going back to this blog post from www.younghouselove.com over and over when advising folks on backups: 9 Things We Wished We Did Before Our House Burned Down.

I’ve posted a recap with some of my own thoughts with an emphasis on backups and insurance.

We deal with clients almost everyday who have lost their data by way of hard drive failure, but lots of other clients, some who were even backed up, have lost their data in some other way.

Even if you don’t make it over to www.younghouselove.com, please take a minute to read these highlights with some MacMedics tips:

1. Subscribe to an online data backup service (The writer of the original story says: My external back up drive sat right next to my laptop in my office).

2. Keep passports in a safe deposit box. [MacMedics Pro Tip: Make copies as well, and store a digital copy in your new online backup service too! Dropbox might be a good place. Also when traveling copy medical docuemnts, drivers license, passport, and other fiels you might need onto an encrypted and password protected thumb drive.]

3. Take pictures of each room initially and update them as improvements are made (storing them somewhere offsite – like Flickr).

4. Take pictures and keep hyperlinks of all expensive purchases, including jewelry.

5. Hire an architect (my dad in our case) or use floorplanner.com to document each floor layout along with precise wall/ceiling measurements, each outlet, light switch, crown molding, other trim, type of flooring, any unique items to structure of property. [MacMedics Pro Tip: When you rebuild, the insurance company will try to pay the lowest amount by building things as basic as possible. By having a detailed floor plan with engineering plans along with pictures of each wall, you can force them to build it the way it was!]

6. Put phones in a consistent place each night. [MacMedics Pro Tip: iPhone is right there 24/7!]

7. Get fire ladders for any second floor bedrooms.

8. Scan each photo and receipt, again keeping them offsite, or on an online data backup service.

9. Do not be frugal with homeowner’s insurance. Spend the extra $50 per year for the most coverage. [MacMedics Pro Tip: Highly recommended! Buy a replacement policy rider for anything you have that is valuable. If your $3000 camera or computer system burns up, it’s going to be hard to get the full amount. Insurance might pay for $500 to $1000. Also, see SafeWare.com for computer insurance. If you don’t own your home, get renter’s insurance. It’s super cheap! Clothes are also not fully covered in most polices. If you had to replace every single piece of clothing your family owns, that could cost you $10,000 right there. Insurance will not cover all of that that.]

Links to MacMedics’ special pricing for Mozy.com and Crashplan.com

http://www.macmedics.com/mozy

http://www.macmedics.com/crashplan

Great Macintosh Service Is What We’re All About. We Can’t Argue With A 5 Stars, 5 Mice, & 5 Apples Review!

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We love helping our clients, and when it’s time to say good bye to your trusty Macintosh we’ll always consider all of the options and if a repair is not appropriate, we can transfer your data from the old Mac to a new one. We’ll recycle the old one for you as well. In some cases, your old, broken, or damaged Mac might even have trade in value which you can apply to a new Mac purchase or a repair.

Here’s a review that was posted by one of our Washington DC clients recently:

“My colleagues and I have been using MacMedics for years and love their service. Maybe because I haven’t had a broken screen but they have been great with all other repairs and assistance. They did thoughtfully advise me when it was time to pull the plug on my old and dropped iMac (it was time) and they graciously handled the funeral arrangements for it. Being able to recycle it for me was a plus. I can’t imagine going anywhere else for my Mac needs. I also give them 5 stars, 5 mice, and 5 Apples.”

Susie ‎ – Apr 20, 2012

Did You Know That We Love Fixing Macs For Our Clients? This Is How You Get Rave Reviews!

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Here at MacMedics, we really, REALLY LOVE what we do, and we really enjoy helping clients with Macintosh problems. In many cases, these folks have already called someplace else, only to get the run around.

In some cases, the issue can be very simple and what looks like a complex problem, and be quickly solved on the spot.

See the Angie’s List review from just such a MacMedics client from 2/2/12:

I added a Seagate external hard drive to my iMac and by accident loaded some Windows based software onto my Apple computer. The end result was that I was unable to start my computer. I called several Computer Tech companies to help me and it was going to cost several hundred dollars to fix the problem and would take several days. Bad news, I needed the computer running immediately and paying several hundred dollars was not a good thing.

I decided to look for a local company that specialized in Apple computers and found MAC MEDICS. I called them and explained the issue and the tech person thought he knew how to fix the problem. He walked me through several steps over the telephone but could not get the computer to work. Unfortunately that meant I would have to bring the computer in. I got to the store later that day and the technician who helped me on the phone came out to take a look at the computer. Fortunately it was an easy fix and he got the computer running correctly. He explained that this was a common problem that he has seen from customers. How much did he charge me, $0.00!

Wow what a company! I will definitely use MAC MEDICS in the future. In fact I purchased from them an inexpensive service plan for this computer.

Here’s another Angie’s list review from 11/22/10:

In addition to doing an excellent job replacing my iMac’s hard drive, the owner, Dana Stibolt, spent a lot of time with me on the phone explaining my options. He worked me in that very day, and completed the work in less than two hours. I was very impressed. Although it was quite a drive from where I live, I would go there again should my iMac need service again.