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Archive for the ‘iTunes’ Category

When You Click On An Apple iTunes Phishing Email, You Can Expect Everyone In Your Sent Mail Folder To Get This Email!

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When you click on a link in a “Phishing” email, the people behind the hoax, will use the information you provide them against you and the people in your address book or “Sent” email folder. This type of scam is common, so DON’T click on links in emails that are used to alarm you to take action now!

The goal is to get to act without thinking under the guise of your account being suspended, to verify a large purchase that you know you did not make, or some other type of fraud verification.

If you are worried, you can always just pull up the website in question on your own in Safari or Chrome and check to see if if there is a problem. The site you are visiting, will often have a note saying there is a scam going around and if you received an email about verifying your account it is valid and to see a link they have posted about that very issue, or it’s a scam and lots of folks are getting the same email, and to please ignore it.

“Hello,

This message may be coming to you as a surprise but I need your help.Few days back we made an unannounced vacation trip to Kiev Ukraine.Everything was going fine until last night when we were mugged on our way back to the hotel.They Stole all our cash,credit cards and cellphone but thank God we still have our lives and passport.Another shocking is that the hotel manager has been unhelpful to us for reasons i don’t know. I’m writing you from a local library cybercafe..I’ve reported to the police and after writing down some statements that’s the last i had from them.i contacted the consulate and all i keep hearing is they will get back to me. i need your help ..I need you to help me out with a loan to settle my bills here so we can get back home, our return flight leaves soon. I’ll refund the money as soon as i get back. All i need is $1,950 ..Let me know if you can get me the money then I tell you how to get it to me.

Regards

XXXX XXXX”

Written by Dana Stibolt

July 16th, 2014 at 5:30 pm

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

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MacMedics performing Macintosh service in 2003.

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Millersville, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium! And not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

See more at http://www.macmedics.com/jobs

Local App From Baltimore Developer Starts To Gain Traction On iTunes

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Check out the new app on iTunes called NestPix from Baltimore Developer Gus Sentementes. With NestPix, casual DIYers and Home Improvement pros have a powerful tool for tracking their work and sharing it.

https://itunes.apple.com/us/app/nestpix/id509152044?mt=8

Gus wrote a story about MacMedics in the Baltimore Sun about MacMedics several years ago.

Written by Dana Stibolt

April 24th, 2013 at 2:20 pm

An Apple iTunes Phishing Attack Is Making The Rounds Again

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A pretty realistic Apple iTunes phishing attack mimicking an emailed iTunes receipt is making the rounds again.

You can see a PDF of what it looks like here.

Written by Dana Stibolt

August 15th, 2012 at 1:57 pm

Posted in Apple,iTunes

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Apple Releases iOS 5 For iPhone, iPad, & iPod

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iOS 5 Software Update

This update contains over 200 new features, including the following:

• Notifications
• Swipe from the top of any screen to view notifications in one place with Notification Center
• New notifications appear briefly at the top of the screen
• View notifications from lock screen
• Slide the notification app icon to the right on the lock screen to go directly to the app
• iMessage
• Send and receive unlimited text, photo, and video messages with other iOS 5 users
• Track messages with delivery and read receipts
• Group messaging and secure encryption
• Works over cellular network and Wi-Fi*
• Newsstand
• Automatically organizes magazine and newspaper subscriptions on Home Screen
• Displays the cover of the latest issue
• Background downloads of new issues 
• Reminders for managing to do lists
• Syncs with iCloud, iCal and Outlook
• Location-based reminders when you leave or arrive at a location for iPhone 4S and iPhone 4
• Built-in support for Twitter
• Sign-in once in Settings and tweet directly from Camera, Photos, Maps, Safari and YouTube
• Add location to any tweet
• View twitter profile pictures and usernames in Contacts
• Camera improvements for devices with cameras
• Double click the home button when device is asleep to bring up a camera shortcut on iPhone 4S,

iPhone 4, iPhone 3GS and iPod touch (4th generation)

• Volume Up button to take a picture
• Optional grid lines to line up shots
• Pinch to zoom in the preview screen
• Swipe to camera roll from preview screen
• Tap and hold to lock focus and exposure, iPad 2 and iPod touch (4th generation) only support exposure lock
• Photo improvements for devices with cameras
• Crop and rotate
• Red eye removal
• One tap enhance
• Organize photos into albums
• Mail improvements
• Format text using bold, italic, or underlined fonts
• Indentation control
• Drag to rearrange names in address fields
• Flag messages
• Mass mark messages as flagged, read or unread
• Customize mail alert sounds
• S/MIME
• Calendar improvements
• Year view on iPad and new Week view for iPhone and iPod touch
• Tap to create an event
• View and add event attachments
• Game Center improvements
• Use personal photos for your Game Center account
• Compare your overall achievement scores with your friends
• Find new Game Center friends with friend recommendations and friends of friends
• Discover new games with custom game recommendations
• AirPlay Mirroring for iPad 2 and iPhone 4S
• Multitasking Gestures for iPad
• Use four or five fingers to pinch to the Home Screen
• Swipe up to reveal the multitasking bar
• Swipe left or right to switch between apps
• On-device setup, activation and configuration with Setup Assistant
• Software updates available over the air without tethering
• iCloud support
• iTunes in the Cloud
• Photo Stream
• Documents in the Cloud
• Apps and Books automatic download and purchase history
• Backup
• Contacts, Calendar, and Mail
• Find My iPhone
• Redesigned Music app for iPad
• Hourly weather forecast
• Real-time stock quotes
• Wireless sync to iTunes
• Keyboard improvements
• Split keyboard for iPad
• Improved autocorrection accuracy
• Improved Chinese and Japanese input
• New Emoji keyboard
• Personal dictionary for autocorrection
• Optionally create keyboard short cuts for frequently used words
• Accessibility improvements
• Option to light LED flash on incoming calls and alerts for iPhone 4S and iPhone 4
• Custom vibration patterns for incoming calls on iPhone
• New interface for using iOS with mobility-impairment input devices
• Option to speak a selection of text
• Custom element labeling for VoiceOver
• Exchange ActiveSync improvements
• Wirelessly sync tasks
• Mark messages as flagged, read or unread
• Improved offline support
• Save a new contact from a GAL service
• More than 1,500 new developer APIs
• Bug fixes

Products compatible with this software update:
• iPhone 4S
• iPhone 4
• iPhone 3GS
• iPad 2
• iPad
• iPod touch (4th generation)
• iPod touch (3rd generation)

* Normal carrier data rates may apply. Messages will be sent as SMS when iMessage is unavailable, carrier messaging fees apply.

MacMedics is an Apple Authorized Value Added Reseller for Macintosh computers, iPads, iPods, and the Apple TV.

Written by Dana Stibolt

October 12th, 2011 at 10:32 pm

Apple Announces iOS 5 and iCloud Availability

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Apple Announces iOS 5 and iCloud Availability

iOS 5 and iCloud will be available on October 12, 2011.

iOS 5 is the world’s most advanced mobile operating system. It will be a free software update for iPhone 4, iPhone 3GS, iPad 2, iPad, and iPod touch (3rd and 4th generation).

iCloud is Apple’s breakthrough set of cloud services and will be available as a free download to iPhone, iPad, and iPod touch users running iOS 5 and Macs running OS X Lion. Using iCloud with a PC requires Windows Vista or Windows 7.

iTunes 10.5 is required for iCloud users. It will be available soon as a free update.

Written by Dana Stibolt

October 4th, 2011 at 3:11 pm

Apple Announces New Features and Lower Pricing for iPod touch and iPod nano

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Apple Announces New Features and Lower Pricing for iPod touch and iPod nano

iPod touch

iPod touch now comes in black or white models and starts at just $199 (U.S.). It ships with iOS 5, with over 200 new features that include iMessage, Notification Center, Twitter integration, Reminders, and more. iPod touch is ready for iCloud, which stores your music, photos, documents, apps and more, and wirelessly pushes them to your other devices.

iPod nano

iPod nano now starts at just $129 (U.S.) and features a redesigned Multi-Touch user interface with larger icons, 16 new clock faces (including Mickey and Minnie Mouse), and improved built-in fitness features. iPod nano features the same great clip-on design and bright colors.

Are you ready for a new iPod or iPad? MacMedics is an Apple Authorized Value Added Reseller for Macintosh computers, iPads, iPods, and the Apple TV. If you have a broken, damaged, or even an old dead iPod or iPad, or just want to trade up to the newest model, we’ll give you a trade in credit towards a new iPod or iPad, and recycle the old one thru the proper recycling channels (if it’s no longer working). Call us at 1-866-MAC-MEDICS for more details!

When One Of Your Hard Drives Dies You Must Work To Re-Backup Your Data

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It’s never a nice thing when one of your hard drives die, but the mistake we see so often is folks will delay in re-backing up the data that they DO have.

As soon as one of your hard drives has a problem, you need to check all of the devices and backups that might have relied on the drive that died on you.

Below is an e-mail that came into our Baltimore office today, that is exactly what we’re talking about. Nobody ever expects to drop one of their iPods or iPhones in the toilet, but it happens more than you think.

Good rule of thumb: Keep iPods and iPhones out of the bathroom.

Names and locations redacted to protect the innocent:

My name is XXXXX XXXXXX. I dropped my iPod in the toilet accidentally days after my computer’s hard drive got fried. I dried the iPod off immediately as best I could and dried it in 1 pound of white rice for 10 days. It sort of turns on when I plug it into my computer. Basically, I don’t have a back-up for most of the 30+ GB of music on it and need some help salvaging the music and the iPod if possible. I live in XXXXXX XXXXX.

Don’t forget that iPod Videos and iPod Classics have 1.8″ hard drives inside of them. With an iPod (or a portable hard drive) you’re working with an elevated level of risk, as one drop of these delicate hard drives and you could be in a data loss situation. DO NOT store information on your iPod that is not also stored elsewhere.

When you are planning your backup, don’t forget about your iPhone and iPod. Also, with an iPhone you do need to plug it into a computer from time to time, as that also backs up the iPhone. If your iPhone were lost, stolen, or damaged, you could get a new iPhone and hook it up to iTunes and restore from your last back up.

Also, the “rice trick” does work, but not with a unit has liquid in the hard drive. If water gets inside the hard drive, it’s generally toast. In cases of using the rice as an agent to dry out your device, it should not be used blindly. This means that the unit should still be opened up and inspected. Rice won’t remove corrosion caused by whatever liquid got into your unit. With Apple products of all types, don’t forget that liquid can affect the various alloys and chemicals used to produce the Apple device in ways that you might not expect. This is a leading factor in folks that got liquid inside a unit, but did not open up the unit to check it after they got the unit “dried out” on their own.

Written by Dana Stibolt

May 17th, 2011 at 2:35 pm

Disaster-Proof Your Digital Possessions By Creating An Off-Site Backup

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It’s not just fire you need to worry about. Anything can happen, and it will (See this link and the picture of the two week old MacBook Pro below. How do you think that data is doing right now?). You could drop your iPhone, iPod, or laptop or any of those devices could get doused with water, lost, or even stolen. Hurricane season is coming. You’ve got water, wind, surges, power outages, and perhaps even looting if it really gets bad.

Here’s a typical email from a client. This one came today:

“Dear MacMedics:

My daughter has a MacBook which we bought in June 2008. It has served her very well. Her roommate spilled a Coke on a chair but never told her. The computer was there. It was not until my daughter tried to turn it on that she found out. She is devastated because she never backed it up as I repeatedly told her to do. She wonders if there is any hope to just recover her pictures. She doesn’t care about the music or the documents. She lives in CA and I can have her ship it to you or whatever.

Thanks for answering. I suspect this is hopeless.”

So no matter how careful you are, bad stuff happens to good people. In this client’s case, she should have been backing up as soon as she started generating data she cared about AND because her MacBook is more than two years old, she should have been thinking about a hard drive replacement anyways. Another situation is waiting too long to back up.

Ok, you never had a back up, you read a Blog post or an article (like this one) that disturbs you, and you start backing up. You try to back up your data, and in the first full copy it fails and you suspect you did something wrong, so you head to the Apple Store. There’s a problem: Your hard drive is already too worn out to make a full back up and when you try to back it up sitting in the Apple Store at the Genius Bar you end up even further away from your data, because as the Genius is helping you back up, your hard drive is still inside your laptop where it’s failing. The more it fails, the hotter it gets, and the hotter it gets the more it fails, and it CAN literally DIE right then and there.

When you buy a new computer, you really need to also budget about 20% of your computer’s purchase price for the other stuff you need to protect your digital life. A backup hard drive, a stack of blank CD’s. a copy of LoJack for Laptops, and maybe even a subscription to Mozy or CrashPlan Pro. The trick here, is to start backing up when you start generating data, and you keep backing up for as long as you generate new data. By the way it’s not a real back up if it’s not automatic, redundant, and also has an off-site element!

Do it now people! I see good people lose precious data on an almost daily basis. One client lost years of pictures of her deceased son. That one really sucked. Back up, rinse, and repeat and take one of those backups off-site!

MSNBC Video: Disaster-proof your digital possessions. Backup and then take it offsite so says Consumer Reports (and MacMedics)! http://is.gd/u1wEcR

Also see: 9 Things We Wished We Did Before Our House Burned Down. http://www.younghouselove.com/2011/01/on-a-serious-note/

Here’s the list in case you don’t make it to the article, but please take a minute to read it:

1. Subscribe to an online data backup service (my external back up drive sat right next to my laptop in my office).

2. Keep passports in a safe deposit box. (MacMedics Pro Tip: Make copies as well and store digital copy in your new online backup service too!)

3. Take pictures of each room initially and update them as improvements are made (storing them somewhere offsite – like Flickr).

4. Take pictures and keep hyperlinks of all expensive purchases, including jewelry.

5. Hire an architect (my dad in our case) or use floorplanner.com to document each floor layout along with precise wall/ceiling measurements, each outlet, light switch, crown molding, other trim, type of flooring, any unique items to structure of property. (MacMedics Pro Tip: When you rebuild the insurance company will try to pay the lowest amount by building things as basic as possible. By having a detailed floor plan with engineering plans along with pictures of each wall, you can force them to build it the way it was!)

6. Put phones in a consistent place each night (MacMedics Pro Tip: iPhone is right there 24/7!)

7. Get fire ladders for any second floor bedrooms.

8. Scan each photo and receipt, again keeping them offsite, or on an online data backup service.

9. Do not be frugal with homeowner’s insurance. Spend the extra $50 per year for the most coverage. (MacMedics Pro Tip: Highly recommended! Buy a replacement policy rider for anything you have that is valuable. If your $3000 camera or computer system burns up, it’s going to be hard to get full amount. Insurance might pay for $500 to $1000. Also see SafeWare.com for computer insurance. If you don’t own your home, get renter’s insurance. It’s super cheap! Also, I happen to know that clothes are not fully covered in most polices. If you had to replace every single piece of clothing your family owns, that could cost $10,000 right there. Insurance will not cover that)


Dana Stibolt
MacMedics
Baltimore – Washington DC – Philadelphia
Apple Authorized Value Added Reseller
Apple Authorized Service Provider
Macintosh Consulting, Service, and Sales
1-866-MAC-MEDICS – 410-987-8588
http://www.macmedics.com

Sign up for LoJack for Laptops for Mac here: http://www.macmedics.com/lojack

MacMedics Has Purchased Apple Specialist, macUpgrades Of Bethesda, Maryland

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A letter from Craig Hirai / Amy Wooden of macUpgrades:

Dear Former macUpgrades Customer,

We are pleased to let you know that MacMedics, in Lanham, Maryland, has purchased all the assets of macUpgrades. Dana Stibolt, President, and Kory Barrett, Vice President, have been a real pleasure to work with, as we have completed this rather complicated transaction. Their professionalism and competence have been most refreshing. We would encourage you, your friends and neighbors, and your business to work with MacMedics as you would have worked with macUpgrades.

Thank you, again, for all your support over the years. We hope you will give MacMedics the same loyal support.

Kindest regards,

Craig Hirai and Amy Wooden

You can jump to the newest information available as it is now posted on the MacMedics website by clicking here.

macUpgrades of Bethesda, Maryland, a long-time Apple Specialist lost their lease, and sadly they have closed their doors after supporting the Bethesda and Washington DC area’s Macintosh community for more than 20-years. In an effort to continue and preserve their long standing legacy of Apple service and repair and to provide outstanding support to their long-time clientele, we enthusiastically welcome former macUpgrades clients to MacMedics!

macUpgrades has endorsed MacMedics as their recommended Macintosh sales and service provider. We are proud to have earned their endorsement and pledge to do our very best to provide previous macUpgrades customers with the high level of support that MacMedics and macUpgrades are both famous for.

Like MacMedics, macUpgrades had been serving the area’s Macintosh community for more than 20-years. We hope to be able to continue their tradition of outstanding support to Apple customers no matter where they are located. MacMedics is both an Apple Authorized Service Provider, and an Apple Authorized Value Added Reseller, so MacMedics is a logical and natural fit for long-time Macintosh clients who have been serviced over the years by macUpgrades.

As was the case with macUpgrades, MacMedics is Apple Authorized to resell the entire Apple line of products. That means that MacMedics can supply Apple Macintosh computers, Apple iPads, Apple iPods, and the Apple TV. The only item not available from Apple Specialists or Apple Authorized Resellers is the Apple iPhone. That item must be purchased from Apple, AT&T, Verizon and a small handful of other retailers like Radio Shack and WalMart.

Click on the picture below to see pictures of the MacMedics Washington DC office:

We welcome former macUpgrades clients to contact the Washington DC office of MacMedics for Macintosh service, sales, and support.

We can be reached by telephone Monday – Friday 8:30 to 5:00 at:

1-888-4-DC-MACS (1-888-432-6227)

or anytime via e-mail at: DCservice@macmedics.com

Please stay tuned to http://www.macmedics.com/macupgrades for more information as it becomes available.

Thinking of stopping by one of The Apple Stores in Bethesda or Georgetown for a Mac Repair? We offer a number of compelling reasons to visit MacMedics instead. Our clients tell us that the number one reason that people come visit MacMedics for Mac service vs. The Apple Store is that no appointments are ever required to receive expert Mac repair. Also we offer 24-hour warranty repair (for most warranty repairs), Low cost rental computers (if needed), 1-year parts and labor warranty on all out-of-warranty repairs (The Apple Store only offers a 90-day warranty), Hard Drive upgrades (The Apple Store will only replace your drive with the same size), Advanced Macintosh Data Recovery, and we repair all Apple computers right here in our shop. We do not ship units out for “Depot Repair” as is the practice for many cases at The Apple Store. Plus, we offer a VIP repair program for Walk-In service that blows the doors off of Apple’s One-To-One, Joint Venture, or even AppleCare. Our VIP repair program can cover your future repairs for as little as $99 (Mac Pros and MacBook Pros are $149).
Also, we love to talk on the phone. You do not need to be a client to call and talk shop. Call us to discuss your Mac problem or purchase a new Mac today: 1-888-4-DC-MACS

Written by Dana Stibolt

March 3rd, 2011 at 1:40 pm

Posted in Adobe,Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,Data Recovery,iBooks,iMacs,iPads,iPhone,iPods,iTunes,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

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