MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘MacBook Pros’ Category

Help Wanted: MacMedics seeks Apple Macintosh & iPhone Techs (ACMT)

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Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for qualified persons who have a deep passion, dedication, and experience with the Apple Macintosh computer platform.
MacMedics is seeking Apple Certified Macintosh Technicians to join our Service Team in both our Severna Park and Lanham Maryland locations.

Candidates must know their way around the inside of all Macintosh models. Mac Techs at MacMedics help walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site customers from time to time. This position at MacMedics also includes helping walk-in customers with checking in/out for service, answering Apple service questions in-person and over the phone, helping with upgrades, sales, trade-ins for Macintosh, iPhone, iPad, iPod, and adding RAM and hard drive upgrades to Macs. All work performed at MacMedics needs to be accurately documented with detailed tech notes. Applicants must be prepared to work weekdays until 7:00 PM and Saturdays 10:00 – 3:00. 

MacMedics is an Apple Authorized Premium Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, as well as Apple Certified members of the Apple Consultants Networks.

http:www.macmedics.com/jobs

Be Careful Moving Your Data During The Holidays!

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It already happened this year! Someone just contacted us with the following email:

“For Christmas I was given the new MacBook Pro, and in the midst of trying to transfer files from my old PC I accidentally erased my hard drive. It won’t even boot up anymore. I was wondering how to go about fixing this? If I need to bring it in to your store, how much will it cost to fix, how long, etc.”

Two things to remember:

1. Never delete data that has not been certified in it’s new location or on a new computer.

2. Never use a computer to process and generate mission critical data without a back-up.

Always keep your data in two places at once while moving over to a new computer!

When folks buy a new computer (or get one as a gift during the holidays) and then transfer the data to the new Mac, they are often anxious to re-purpose, re-gift, or re-sell the old Macintosh. So much so, that once they see the new unit is up and running, they will ERASE the old unit and put a fresh OS on it in preparation for it’s new life. In many cases they have already made a deal to sell their old Mac (or give it away to a family member) and the sale is “pending” on them getting the new Mac up and running. So there’s often some pressure to get the job done quickly and complete the transaction.

NEVER EVER transfer or migrate your current data over to a new Mac (then delete your old data or sell an old computer) and assume that you’re safer then you were with the old hard drive. Your Data SHOULD always be in two places at once!

If you need to erase an old computer and you’ve just transferred ALL of your data to a new shiny computer, don’t let that “new computer” feeling of safety (because it’s new I’m at LESS risk!) distract you! If it’s a new Mac, run a quick Time Machine back up or clone your drive with SuperDuper BEFORE you erase that old data. In fact, one very safe way to back up and then test your data is to make a bootable clone of your data (you can do this with SuperDuper), you can then “boot” off this clone and test to ensure your data is all there. This way if something gets fouled up in the migration or transfer, you can at least have a bootable copy of your data and use that to work off of until you can sort things out. Don’t forget to ensure that your new backup is also working correctly. This is a common issue, so DON’T fall into this trap!

You ALWAYS need to have your data in two places at once WHILE you are moving over to a new Macintosh laptop or desktop. Very often we see client suffer data loss during this time of transfer. In many cases the client’s first scan of the data is positive and everything looks fine. Then they erase their old computer, only to learn that their e-mail or iPhoto or Photos database is corrupted, and they’ve lost some or all of their data during transfer.

Written by Dana Stibolt

December 24th, 2016 at 11:12 pm

MacMedics 5-Star Review – “One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE!”

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We had to share this recent 5-Star MacMedics review that mentions Alton Brown and Sandy the Shop Cat the shop kat. Enjoy.

“My five-year-old, well-out-of-warranty (but dearly loved) 17” MacBook Pro committed suicide last Thursday evening. It had been behaving perfectly 99.9% of the five years I’ve owned it, then it went glitchy with video and virtually flamed out. It was HOT. Alton Brown could have used it as a heat source for a punishment on “Cutthroat Kitchen” (“One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE…”). There was a sizzling-snap noise and it was dead. I have a lot of IT experience and have built and rebuilt countless Windows PCs and laptops. While I suspected the logic board (what everyone else calls a system board or motherboard), I wasn’t sure.

I don’t *want* a new laptop. So I logged in to make an appointment at the Apple Store for a repair quote. While I expected it to be traumatic, I didn’t expect the first trauma to be trying to simply get an appointment. The first available option was five days out! How could I survive in limbo for five days? Then I noticed that there are several Apple-annointed independent computer repair options in the area! SAVED!

Honestly, I chose MacMedics partly for the quickly-available appointment and partly because they have a store cat. The store cat is most excellent and fluffy, by the way. If you go there, give the kitty gentle head scritches but not back pets.

ANYHOW, the laptop died Thursday night and I took it to them Friday at lunchtime. It took about 2 minutes for them to inform me that the logic board had been fried by the failure of the video chip, that it’s an $800 part, and *that there is an extended warranty that covers the issue until the end of this calendar year!* They were able to bill the entire repair to Apple. So having my laptop attempt self-immolation is aggravating, but timing is everything.

MacMedics ordered the part immediately, and let me know that they couldn’t predict how long it would take to arrive. They did inform me of the updates I would receive by email. Off I went to be limited to an iPad over the weekend and possibly for longer. Well, on Monday (literally the next business day) I got a lunchtime email letting me know that the repair was complete. Top notch service!

As a side note, they inquired about my data backup solution without being pushy-selly about it (which is good, as I had that covered), and made a couple of security observations that were helpful and appropriate.

All-in-all, MacMedics is a good alternative to the Apple Store. Especially since the Apple Store is completely lacking in resident cats.”

Apple iPhone Repair Service 5-Star Review: “Life saver, absolutely amazing customer service and the price can’t be beat!!”

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MacMedics is an Apple Authorized Premium Service Provider, and as such we service every item that Apple makes, including ALL Macintosh computer models (new, under Apple Warranty or AppleCare, Vintage (over 5-years old and no longer supposed by Apple), or Obsolete models), the iPhone, iPad, iPod, Apple Watch, and Apple TV. See http://www.macmedics.com/iphone for more info.

Recent 5-Star Review:

“Life saver, absolutely amazing customer service and the price can’t be beat!! I found MacMedics online after being totally disappointment with my local Apple store that said my water damaged iPhone 5 could not be repaired; it wouldn’t charge. Instead, they sold me a brand new iPhone to the tune of $800+ after it was all said and done. I looked online and found that the charger could be repaired, so off I went to find a repair shop. Walked into MacMedics and Sam checked my phone and said he thought it could be repaired, had to order the part which would arrive the next day. Sure enough, he called me the next day and said the phone was repaired. Cost me less than $90. I will be returning my brand new iPhone to the Apple store tomorrow. So glad I didn’t take those guys at their word. If I ever have another issue with my iPhone or other Apple product, I will go directly to MacMedics and bypass the Apple stores all together. I highly recommend MacMedics and will be referring them to all my friends. Thank you Sam for fixing my iPhone and saving me hundreds of dollars. I wish all service techs had your skill.”

MacMedics 5-Star Review: “I will never take a device to Apple again as long as the MacMedics team is around”

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“I buy Apple products because of their design, features, and overall awesome service delivery. Having the opportunity to work with the MacMedics team feels like yet another extension of Apple’s awesome service model. Actually, these guys are better than Apple employees in almost every way.

I first went to MacMedics: Apple Authorized Premium Service Provider for: Macintosh, iPhone, iPad, iPod, Apple TV, and Apple Watch about seven or eight years ago at the recommendation of an Apple advisor. While they were the quickest option available to fix my then dead MacBook screen, I didn’t trust doing this because they were not Apple employees. I can honestly say that using these guys was the best recommendation EVER! They are the fastest at what they do, and can usually turn your repair around in 24 – 48 hours; not even Apple can do that. And they have the best attitudes of any service people I’ve encountered. They’re just awesome to work with.

Most recently, I took my 2010 iMac in to have them upgrade the hard drive to a solid state from the traditional one. Not only did they turn the repair around the same day, but they also saved me lots of money. Simon was great in recommending that I could go to Amazon to find the parts for cheaper, and then bringing it all to them to install for just $150. Thanks, Simon. I later had the pleasure of working with both Chris and Sam. Sam was the best to work with even after I screwed up the work they had done with the new install of El Capitan. Because I couldn’t get the download to work from my account, Sam offered to do the install again at no cost. Sam and Chris even took the iMac back in a few more times to troubleshoot a RAM issue, again at no additional cost to me.

I honestly, enjoy taking my Apple devices to MacMedics because they care about the work they do, and also the customers they’re working with. They truly make tough electronic issues easier to deal with because they are honest people. I will never take a device to Apple again as long as the MacMedics team is around. THANKS, GUYS!”

-Baltimore, MD

Written by Dana Stibolt

November 14th, 2015 at 6:41 pm

MacMedics Macintosh Data Recovery Case Files: Army Ranger

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You might recall on Veterans Day we put out an offer for a free data recovery for a veteran who needed some help recovering photos of their service, important life events, and all of their data. Nobody stepped forward.

I am happy to report that we found an Army Ranger who was in need of our services after he dropped his 13” MacBook Pro.

The metal on the edge of the right palm rest (where the hard drive lives) was dented out from the impact of the fall where the force pushed the hard drive so hard it pushed out on the metal in an imprint of one of the edges of the hard drive.

We never really thought that we would be helping to the degree that we did. We were not able to recover 100% of the data due to the damage, but we got most of it. The number of photos of gravesites, combat memorials, and fallen comrades this Ranger had been staggering. It was our honor to bring this data back to him at no cost.

In the process of recovering his data, we decided that we would also fix his broken MacBook Pro screen as well.

If you see a veteran, let them know that you support them, and if you have the ability to pay for their meal, toll, haircut, or help them out with a repair bill why not do it? He told me they are not looking for a free ride, but as Americans there is no way we can ever re-pay the debt to our service men and women. So, if you can do something to acknowledge their service and sacrifice, you should.

MacMedics Washington DC Seeks On-Site Macintosh Engineer/Tech

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We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC office FULL-TIME. If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2015!

MacMedics (an Apple Authorized Premium Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support team. As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.

The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!

A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, company paid high-speed Internet access and Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; low-cost heath/dental insurance and a 401k plan with company matching are also included.

If you’re interested in being part of a well-established consulting company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!

If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.

http://www.macmedics.com/jobs

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

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MacMedics performing Macintosh service in 2003.

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Severna Park, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium for your first 2-years, then we pay 100%! And not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

See more at http://www.macmedics.com/jobs

MacMedics Saves A Customer’s Lost Wedding & Honeymoon Photos As Well As A Masters Thesis

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MacMedics is Anne Arundel County's Only Independent Apple Authorized Service Provider

We love to help when we can, especially when it comes to wedding and honeymoon pictures. This was a case where our customer could not afford a full data recovery, but there were portions of the drive that were available to us. One of our engineers, Chris, decided to take it upon himself to try and move some of the data while we had the drive mounted. As a result, he was able to copy some of the files that were most important to the customer.

After the customer got his drive back, he wrote us this note:

Chris,

I just wanted to write to thank you for your wonderful professionalism and kindness in helping me and my wife sort through what to do with our crashed Mac. It was a very difficult decision for us not to recover the entire hard drive, but the right one given our finances. When we received the hard drive in the mail a couple days ago, we were downright moved to discover that you took the trouble to find our most important files – the wedding and honeymoon photos and her master’s thesis – and copy them for us.

We will definitely send all of our future business – and that of our friends – to you!

Many thanks,

Stephen

While other Macintosh data recovery firms charge $1000 – $2500 for data recovery and then charge extra for the hard drive that contains your data, MacMedics will recovery your lost data, replace the failed hard drive, transfer your data back to the newly installed replacement hard drive, and include a free 500GB Time Machine hard drive (so you never need data recovery again) for a flat fee of just $699 for Macbook, MacBook Pros, Mac minis, Mac Pros (older silver tower model), and iMacs.

You can learn more about our data recovery programs on our website at: http://www.macmedics.com/recovery.htm

MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland

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MacMedics is the ONLY independent Apple Authorized Service Provider or Apple Authorized Premium Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.

MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:

A. getting to the mall.

B. finding a parking spot.

C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.

D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.

Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $499 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.

We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. In fact, we’re the only Apple Authorized Premium Service Provider in Anne Arundel or Prince Georges counties (or in the entire Baltimore or Washington DC area. There is only one other Apple Authorized Premium Service Provider in all of Maryland, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 3 miles from I-97 or 1.5 mile from RT 2 Ritchie Highway).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe and MagSafe 2 power adapters, back up hard drives, and FireWire & USB cables.

Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.

Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!