MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘MacBooks’ Category

A New/Old MacMedics Client Has This To Say: First of all, I have three things to say: “use them”, “use them”, “use them”.

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It’s no secret that MacMedics can handle pretty much anything our clients can come up with (even when other service or consulting firms can’t).

Here’s a recent MacMedics review a customer left for us. He had been to see us 20 years ago, and when he ran into a tough problem he remembered us and came back. He also got to witness our data recovery skills and customer service for another client who happened to visit MacMedics in Millersville, Maryland at the same time he did.

“My MacBook from 2009 stopped working with Quicken. I went to an online Quicken specialist, supposedly, and after 5 hours of working on my computer, they couldn’t fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around – they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed!

First of all, I have three things to say: “use them”, “use them”, “use them”.

Initially I spoke with their technician, Chris over the phone, who encouraged me to use their in-house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was reassuring was Chris’s people skills. He assured me that they will find a solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn’t a simple fix; especially since another company wasn’t successful in resolving my problem.

Side note: After having my problem fixed – A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario – you could see the change of this client’s demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client.

Thanks again!!”

What can we do for you?

If you have a tough Macintosh service or repair problem, come visit us and let us put you at ease.

If you can’t get in touch with your Apple Consultant, Apple Reseller, or Apple Service Provider, then you need to call MacMedics, where we jump right in to solve your problems with SWAT Team like precision.

Call any of our local MacMedics offices for in-lab or on-site help anytime!

MacMedics is an Apple Authorized Government Reseller

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MacMedics is an Apple Authorized Government Reseller serving the Washington DC Metro area as well as Baltimore, Maryland and Philadelphia, PA

MacMedics is an Apple Authorized Government Reseller

MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.

We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.

We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:

Anne Arundel County, Maryland
Baltimore City
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)

Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:

“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”

Contact your local MacMedics office to request a quote for new Apple hardware for your agency.

Baltimore 1-866-MAC-MEDICS

Washington 1-888-4-DC-MACS

Philadelphia 1-877-626-MEDICS

How Valuable Is The Data On Your Laptop??

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So it’s one thing to lose your data and have it be lost forever due to a hard drive failure, but it’s something else entirely when that data could be used for illegal purposes by someone else or a competitor.

ALL computer users, Mac or PC, need to have a tested and reliable backup in place! You never know what might happen to a laptop computer. Since you’re out and about, it could get lost, stolen, wet, or damaged (by you or someone else by dropping it). Even if you’re not out on the road, there are still lots of things that can happen. Check out the story we posted a few weeks ago about a client who sadly had her house burn down and lost the data on her MacBook as a result. You can also read the posting about the client with an iMac set up on an Ikea glass desk that collapsed unexpectedly and took out her iMac and backup.

It’s one thing to lose your laptop, but even if you have your data backed up, that does not necessarily stop the thief from using that data to steal your identity or your sensitive information (love letters, banking info, or your photos). With Back to my Mac installed (free from Apple) or Lojack for Laptops, you can secure your data and/or erase it before the thief can get to it.

Here’s a quick overview on Back to my Mac:

OS X and iCloud can help keep your Mac safe even when you misplace it. Sign in to iCloud.com from another computer or use the Find My iPhone app on an iPhone, iPad, or iPod touch to locate your missing Mac on a map. If your Mac is offline when you try to find it, you can ask to receive an email as soon as it makes a Wi-Fi connection. You can also display a message on your Mac screen so whoever has it knows how to get it back to you. And until your Mac is back in safe hands, you can set a passcode lock remotely, or even initiate a remote wipe to delete your personal data and restore your Mac to its factory settings.

Via Absolute Sofware’s Blog regarding Lojack for Laptops.

A Rutgers Chemistry 5th year PhD student, Jingming Zhang, is desperately seeking the data from his laptop, which was stolen from a school building. The student has placed an ad up pleading for the return of the computer, saying:

“I would like to say that you can keep the computer and I would like to pay you money for my data.”

The unfortunate student is willing to pay $1000 for the return of the data and even offers the password for the laptop to help retrieve the file. The laptop went missing from an unlocked room in Wright-Rieman on campus, which houses the laboratories. The laptop was left unattended for a long span of time, so the exact time of the theft is not known.

How much is your data worth? Back up your Mac now AND buy LoJack for Laptops now!

Lojack for Laptops is a product that MacMedics highly recommends for ALL of our clients! You can purchase it on-line via this link.

Also see our Blog post titled: Your Data: Not Always Safe

Apple MacBook Bottom Case Replacement Program

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Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue.

Apple MacBook bottom case repair program or recall

Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue. You can see details of the program at Apple’s page about the program.

If your White, Plastic Uni-Body Macbook has this issue, you can stop by any MacMedics office and we can replace the bottom case via Apple’s replacement program free of charge. No appointment is necessary, just stop by. The repair takes about 10 minutes.

If Your House Burned Down, This Is What Your MacBook Would Look Like!

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It does not happen often, but it does happen! A new client came to visit today with her MacBook that was burned in her house fire. Her house was a total loss.

We removed the hard drive with the hopes that it was not damaged, but it was still wet from the thousands of gallons of water used to extinguish the fire.

We referred her directly to Drivesavers in California. We’re a Drivesavers partner, so she will save 10% off her recovery, and there is no attempt fee charged by Drivesavers. If you are in a similar situation, call us to get our discount code.

She was not backed up! You, however DO have the chance to backup so please do that right now! If you don’t have a backup system or your backup if more then three years old, please call your local MacMedics office for help.

Isn’t it worth $119 to have w working and tested backup of your Mac (or PC) in place?

Please read our take on the Blog post titled The Nine Things We Wish We Did Before Our House Burned Down (at the link below). It’s full of good advice for you, your computers, your safety, and how to insure your belongings correctly.

We have several posts on the topic:

http://www.macmedics.com/blog/tag/9-things-we-wished-we-did-before-our-house-burned-down/

In case you are wondering, the house fire started in the mulch in the front yard, and the embers were whipped into a full on fire by the extremely high winds we had last week.

Our Take On The List: 9 Things We Wish We Did Before Our House Burned Down

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In the shop, when I am advising MacMedics clients, I find myself going back to this blog post from www.younghouselove.com over and over when advising folks on backups: 9 Things We Wished We Did Before Our House Burned Down.

I’ve posted a recap with some of my own thoughts with an emphasis on backups and insurance.

We deal with clients almost everyday who have lost their data by way of hard drive failure, but lots of other clients, some who were even backed up, have lost their data in some other way.

Even if you don’t make it over to www.younghouselove.com, please take a minute to read these highlights with some MacMedics tips:

1. Subscribe to an online data backup service (The writer of the original story says: My external back up drive sat right next to my laptop in my office).

2. Keep passports in a safe deposit box. [MacMedics Pro Tip: Make copies as well, and store a digital copy in your new online backup service too! Dropbox might be a good place. Also when traveling copy medical docuemnts, drivers license, passport, and other fiels you might need onto an encrypted and password protected thumb drive.]

3. Take pictures of each room initially and update them as improvements are made (storing them somewhere offsite – like Flickr).

4. Take pictures and keep hyperlinks of all expensive purchases, including jewelry.

5. Hire an architect (my dad in our case) or use floorplanner.com to document each floor layout along with precise wall/ceiling measurements, each outlet, light switch, crown molding, other trim, type of flooring, any unique items to structure of property. [MacMedics Pro Tip: When you rebuild, the insurance company will try to pay the lowest amount by building things as basic as possible. By having a detailed floor plan with engineering plans along with pictures of each wall, you can force them to build it the way it was!]

6. Put phones in a consistent place each night. [MacMedics Pro Tip: iPhone is right there 24/7!]

7. Get fire ladders for any second floor bedrooms.

8. Scan each photo and receipt, again keeping them offsite, or on an online data backup service.

9. Do not be frugal with homeowner’s insurance. Spend the extra $50 per year for the most coverage. [MacMedics Pro Tip: Highly recommended! Buy a replacement policy rider for anything you have that is valuable. If your $3000 camera or computer system burns up, it’s going to be hard to get the full amount. Insurance might pay for $500 to $1000. Also, see SafeWare.com for computer insurance. If you don’t own your home, get renter’s insurance. It’s super cheap! Clothes are also not fully covered in most polices. If you had to replace every single piece of clothing your family owns, that could cost you $10,000 right there. Insurance will not cover all of that that.]

Links to MacMedics’ special pricing for Mozy.com and Crashplan.com

http://www.macmedics.com/mozy

http://www.macmedics.com/crashplan

There Is Really No Substitute For Accurate & Authorized Apple Service

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There is really no substitute for accurate and authorized Apple repair service. Our talented and Apple Certified Macintosh techs solved another problem for two different Apple customers who both took the time to leave a 5-Star Review for both our Millersville and Lanham offices this week.

When you’re having issues with your Mac, please come visit our fully staffed and stocked offices in either Millersville or Lanham, Maryland. We’ll fix your Mac under Apple’s Limited Warranty or Apple’s extended warranty, AppleCare. Or, we can efficiently service your out of warranty, vintage, or obsolete Macintosh. When your Mac repair is complete, we’ll ensure you know everything you need to know in order to preserve and protect your valuable data and operate your computer successfully for as long as possible.

We love to help! So instead of making an appointment, trying to find parking, dealing with crowds, or having to worry about your data being erased, or having to deal with your computer being shipped away for repair, come see the Apple Certified Technicians at MacMedics.

Thanks to our customer, Mark, who had his Mac serviced in our Lanham office this week. Here’s his review from Yelp:

My Macintosh desktop computer had a complicated problem; part of the electronics had failed, while most individual components were fine. Since MacMedics is a certified Apple Service Provider and Reseller MacMedics correctly diagnosed the problem, which endless Apple phone support had been unable to do. The replacement part and labor were free, since my computer was still covered by the AppleCare Protection Plan. My computer now works better than when it was new. I also got some excellent technical advice on maintaining the computer, including information on back-up plans. I highly recommend MacMedics.

Mark
1/6/12

Also, thanks to our customer, Richard, who had his Mac serviced in our Millersville office this week. Here’s his review from Yelp.

Small repair. Done in a 15 minute walk up. Best service I have had in a long time. Highly recommend!

Richard
1/7/12

Last Minute Gifts Available At MacMedics Millersville

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If you’re looking to avoid the Mall today, we have some great last minute gift ideas at some really great prices at the MacMedics Millersville location.

Save $100 New & Custom Built and MAXED out MacBook Air 13”, 1.8GHz i7, 4GB, 256GB Flash, Intel HD Graphics 3000 $1599!

Save $100 New Last revision 13″ MacBook Pro $1499 model: 2.7 GHz i7, 500 GB HDA, 4GB RAM in stock at MacMedics at “mail order” price: $1399

1/17/12 Just Re-Stocked: Save $300 MacBook Air closeout: Previous model: MacBook Air 13.3″ 1.86g 2GB 128GB $999 only a few left at MacMedics Millersville

Also in stock:

iPod touch in both black & white
iPod nano Silver
Apple TV
iPad 2 16 GB WiFi (Black)
iPad 2 16 GB WiFi (White)
Used iPad 1 32 GB WiFi + 3G
Used iPad 1 64 GB WiFi + 3G

Buy any iPod or Mac and get 25% off any case (hard shell, sleeve, or carrying bag)

We also have a wide selection of used MacBooks, MacBook Pros, and MacBook Airs. There is also a small number of iMacs and Mac minis available as well. All MacMedics refurbished Macs carry a full 1-year warranty.

MacMedics also carries new and used iPads. We have sold out for the holidays, but we are expecting some more in soon. If you’re looking to get an iPad or you’re already getting one for the holidays, we do accept trade ins and we also pay cash for them outright (in any condition).

1/12/12 Update Now 25% off LoJack for Laptops, the Mac OR Windows version makes a great gift. If you have a MacBook Pro road warrior or a college student, this is a MUST have item. Order here: http://t.co/aeEWeorb

Written by Dana Stibolt

December 23rd, 2011 at 10:31 am

Stolen MacBook Pro Alert

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We’re going to start posting serial numbers of Apple Macintosh computers that have been stolen from clients of MacMedics. The most recent additions will be at the bottom. If you know the wherabouts of one of these units, please get in touch with us at MacMedics so we can let the owner know.

MacMedics STRONGLY recommends LoJack for Laptops. Learn more and for limited time save 25% off this great software for your MacBook, MacBook Pro, and MacBook Air. LoJack is designed for use on portable Macintosh computers, but it CAN be installed on any Mac! Don’t discriminate against desktops!

Sign up for LoJack for Laptops for Mac here, and for a limited time save 25%: http://www.macmedics.com/lojack

See our full MacMedics Blog post from 2010 on the subject.

Stolen 11/16/17-11/17/11 from Washington DC Metro area office at the same time, so these units might surface together at the same place for password removal, or hard drive replacement:

MacBook Pro 17″ C02D71BQDC7C and a 15″ MacBook Pro W870710MW0K

Stolen 11″ MacBook Air from Millersville, MD SE# C02DKHYWDDQX

Stolen 12/7/11 From Washington DC Metro area:

MacBook Pro 17” Matte display C02DJ3G6DHYC. Also had a USB mouse dongle attached.

Stolen 12/15/11 From Millersville, MD area

MacBook Pro (13-inch, Late 2011) Serial # C02GJB58DV13
MBP 13.3/2.4/2X2GB/500-5400/SD/GLSY, Apple Limited Warranty

Stolen 1/3/12

W88510P15L9 Macbook Air

Stolen 1/21/12 from the Philadelphia area:

W801912NAGX 15″ MacBook Pro (Mid-2010)

STOLEN 2/6/12 from Onley, MD area in Montgomery County, Maryland at the same time, so these units might surface together at the same place for password removal, or hard drive replacement:

Black MacBook 13″ SE# 4H7012SVWGM w/ PURPLE CLEAR CASE

MacBook Pro 15″ SILVER KEYBD SE# W8834ARTYJX

STOLEN from Riverdale, MD area 21.1″ iMac Serial Number W8016BJT5PC

MacBook Pro 13″ w/ professional DJ software on it W8828K100P2

STOLEN out of baggage in Philadelphia International Airport on a US Air flight en route to Germany summer of 2011.

STOLEN on 1/16/13 from office in Timonium, Maryland

MacBook Pro 15″ Mid-2009 Serial Number: W89353GY644

STOLEN on 1/23/13 from home in Annapolis, Maryland

MacBook Pro 15″ Late-2011 Serial Number: C02GN22DDV7N

STOLEN on 2/20/13 from a locked gym locker at UMBC in Baltimore County (University of Maryland Baltimore County)

MacBook (13-inch Early 2008) White Serial Number: W88325QQ0P1

STOLEN 11/1/2013 from East Baltimore City

MacBook Pro (13-inch, Mid 2010) Serial Number: WQ029R6DATM

Stolen 12/11/14 From State of Maryland

MacBook (13-inch, Aluminum, Late 2008) Serial Number: W8849G031AX

Stolen 12/22/13 from Columbia, MD (near Mall)

Macbook Air 13-inch, Intel Core i5, 1.3GHz, 256GB Flash, 8GB (Mid-2013)
C02L37HHF6T6

Stolen 3/8/14 Macbook Air: C02JP25LDRVG Friday evening at 801 E Street NW, Washington DC, Penn Social Bar, between 8 pm and 10 pm.

If you have info on any of these units we will forward your information to the owner of the machine and also forward onto law enforcement if needed. Help a fellow Mac user out and do the right thing if you encounter one of these units.

Contact us at mdservice (A T) macmedics (d o t) com or call us toll-free and 1-866-MAC-MEDICS

THANKS!

Sell Or Trade In Your Broken Mac, iPhone, iPod, Or iPad To MacMedics

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MacMedics will accept your working, non-working, or damaged Apple hardware as a trade in credit towards a new Apple Macintosh computer, Apple iPad, and Apple iPod. You can also apply a trade in credit towards service on your existing Mac that might be in need of repairs or data recovery.

If you have broken or outdated gear just lying around, MacMedics will even purchase some broken, liquid damaged, or outdated Apple Computers, iPads, or iPods for cash. Older equipment, or units with extreme damage can be dropped off at either Millersville or Lanham for free e-waste recycling.

Both our Millersville and Lanham offices can accept stuff for trade. Call us at 1-866-MAC-MEDICS to discuss what you have and how it can be valued.