Archive for the ‘MacBooks’ Category
Apple iPhone Repair Service 5-Star Review: “Life saver, absolutely amazing customer service and the price can’t be beat!!”
MacMedics is an Apple Authorized Premium Service Provider, and as such we service every item that Apple makes, including ALL Macintosh computer models (new, under Apple Warranty or AppleCare, Vintage (over 5-years old and no longer supposed by Apple), or Obsolete models), the iPhone, iPad, iPod, Apple Watch, and Apple TV. See http://www.macmedics.com/iphone for more info.
Recent 5-Star Review:
“Life saver, absolutely amazing customer service and the price can’t be beat!! I found MacMedics online after being totally disappointment with my local Apple store that said my water damaged iPhone 5 could not be repaired; it wouldn’t charge. Instead, they sold me a brand new iPhone to the tune of $800+ after it was all said and done. I looked online and found that the charger could be repaired, so off I went to find a repair shop. Walked into MacMedics and Sam checked my phone and said he thought it could be repaired, had to order the part which would arrive the next day. Sure enough, he called me the next day and said the phone was repaired. Cost me less than $90. I will be returning my brand new iPhone to the Apple store tomorrow. So glad I didn’t take those guys at their word. If I ever have another issue with my iPhone or other Apple product, I will go directly to MacMedics and bypass the Apple stores all together. I highly recommend MacMedics and will be referring them to all my friends. Thank you Sam for fixing my iPhone and saving me hundreds of dollars. I wish all service techs had your skill.”
We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC office FULL-TIME. If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2015!
MacMedics (an Apple Authorized Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support team. As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.
The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!
A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, company paid high-speed Internet access and Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; low-cost heath/dental insurance and a 401k plan with company matching are also included.
If you’re interested in being part of a well-established consulting company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!
If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.
Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office
Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.
MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Severna Park, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.
This position does have the potential for career advancement into other roles at MacMedics.
We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.
The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.
This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.
As a member of our team you will be entitled to the following:
1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.
2. A competitive salary that matches your experience.
3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.
4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.
5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium for your first 2-years, then we pay 100%! And not just for you, but also for your spouse and children.
6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.
7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.
See more at http://www.macmedics.com/jobs
We love to help when we can, especially when it comes to wedding and honeymoon pictures. This was a case where our customer could not afford a full data recovery, but there were portions of the drive that were available to us. One of our engineers, Chris, decided to take it upon himself to try and move some of the data while we had the drive mounted. As a result, he was able to copy some of the files that were most important to the customer.
After the customer got his drive back, he wrote us this note:
I just wanted to write to thank you for your wonderful professionalism and kindness in helping me and my wife sort through what to do with our crashed Mac. It was a very difficult decision for us not to recover the entire hard drive, but the right one given our finances. When we received the hard drive in the mail a couple days ago, we were downright moved to discover that you took the trouble to find our most important files – the wedding and honeymoon photos and her master’s thesis – and copy them for us.
We will definitely send all of our future business – and that of our friends – to you!
While other Macintosh data recovery firms charge $1000 – $2500 for data recovery and then charge extra for the hard drive that contains your data, MacMedics will recovery your lost data, replace the failed hard drive, transfer your data back to the newly installed replacement hard drive, and include a free 500GB Time Machine hard drive (so you never need data recovery again) for a flat fee of just $699 for Macbook, MacBook Pros, Mac minis, Mac Pros (older silver tower model), and iMacs.
You can learn more about our data recovery programs on our website at: http://www.macmedics.com/recovery.htm
MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland
MacMedics is the ONLY independent Apple Authorized Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.
MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:
A. getting to the mall.
B. finding a parking spot.
C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.
D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.
Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.
It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.
Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.
We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. MacMedics is also a repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider in Anne Arundel or Prince Georges counties to win this award, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!
Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 1/10 of a mile from I-97).
For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe power adapters, back up hard drives, and FireWire & USB cables.
Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.
Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).
MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!
A New/Old MacMedics Client Has This To Say: First of all, I have three things to say: “use them”, “use them”, “use them”.
It’s no secret that MacMedics can handle pretty much anything our clients can come up with (even when other Apple service or consulting firms can’t).
Here’s a recent MacMedics review a customer left for us. He had been to see us 20 years ago, and when he ran into a tough problem he remembered us and came back. He also got to witness our data recovery skills and customer service for another client who happened to visit MacMedics in Millersville, Maryland at the same time he did.
“My MacBook from 2009 stopped working with Quicken. I went to an online Quicken specialist, supposedly, and after 5 hours of working on my computer, they couldn’t fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around – they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed!
First of all, I have three things to say: “use them”, “use them”, “use them”.
Initially I spoke with their technician, Chris over the phone, who encouraged me to use their in-house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was reassuring was Chris’s people skills. He assured me that they will find a solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn’t a simple fix; especially since another company wasn’t successful in resolving my problem.
Side note: After having my problem fixed – A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario – you could see the change of this client’s demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client.
What can we do for you?
If you have a tough Macintosh service or repair problem, come visit us and let us put you at ease.
If you can’t get in touch with your Apple Consultant, Apple Reseller, or Apple Service Provider, then you need to call MacMedics, where we jump right in to solve your problems with SWAT Team like precision.
Call any of our local MacMedics offices for in-lab or on-site help anytime!
— MacMedics (@macmedics) April 5, 2014
MacMedics is an Apple Authorized Government Reseller
MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.
We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.
We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:
Anne Arundel County, Maryland
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)
Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:
“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”
Contact your local MacMedics office to request a quote for new Apple hardware for your agency.
A MacBook Pro Falls Off The Roof Of A Jeep, Gets Run Over Multiple Times And MacMedics Saves The Data From The Dented Hard Drive!
Update 7/24/13: 15″ MacBook Pro takes a licking and keeps on ticking! Despite falling off of a Jeep at highway speed and getting run over several times, the MacBook Pro still turns on and appears to have a good logic board. Also, the data was recovered by MacMedics off of it’s “dented” hard drive.
Keep reading for more on the story and how we helped this MacMedics customer save their data.
We recently helped an out of town Mac user from New York, who left his MacBook Pro on the roof of his Jeep. It fell off at highway speed and then was run over multiple times by other cars.
In situations where a hard drive has been physically damaged, we always refer Macintosh Data Recovery cases to a “clean room” recovery firm, such as DriveSavers. In this case the owner of this MacBook Pro 15″ want us to try to recover their data despite the risks.
The MacBook Pro was destroyed, I mean really totaled! And, even the unit’s hard drive had been dented in the mishap.
If you have a data recovery case that you need us to look at, please get in touch for the next step in handling your case. If you need to skip over us and go straight to DriveSavers, then do call us to obtain our 10% referral coupon code.
Keep reading for the story and for for the photos of the MacBook Pro carnage!
MacMedics provided great customer service and miraculously saved my hard drive!
We were on our way down to visit my sister when without realizing, I saw my laptop fly off the roof of my car as I was told by a passing motorist a few seconds prior that there was something on the roof. Walking back to get my laptop I watched several cars run over my laptop. It looked hopeless. A whole corner of my 15″ MacBook Pro was bent up and the whole laptop was compacted onto itself.
Depressed, we woke up the following day and went to the mall in Annapolis to go to the Apple Store with hopes to save the hard drive. They referred us to MacMedics in Millersville, MD. We quickly went there after the gentleman on the phone assured us that they would do anything they could to recover the hard drive. We got there and were quickly greeted by a technician. They were very thorough in their explanations of all the possible outcomes for our situation. We dealt with Brandon Carter who was very helpful and answered all of our questions and then Dana Stibolt, the President of MacMedics, who informed us of what to expect and was very sympathetic to our situation. He had reassured us that they would do anything and everything to help us and was extremely nice and knowledgeable.
With great luck, they were able to recover all of my files (pictures, music, documents, etc.) Because my hard drive was dented, it took over 24 hours to recover all the data. Not because of the amount of my data recovery, but because there was damage to the hard drive. The external hard drive (with my recovered data) was mailed Monday and I received it Wednesday with detailed instructions as I how to restore my files. Also included were the business cards of consultants at MacMedics to help if I had any questions.
The people of MacMedics saved me because it was already bad enough that I had destroyed a very expensive laptop that was a birthday gift but also the memories and music I had stored on it. They’re very helpful, knowledgeable and courteous and if I have any future disasters with any of my Apple equipment, I will 100% go back to MacMedics as they did the impossible.
Thanks again and you saved my life!
So it’s one thing to lose your data and have it be lost forever due to a hard drive failure, but it’s something else entirely when that data could be used for illegal purposes by someone else or a competitor.
ALL computer users, Mac or PC, need to have a tested and reliable backup in place! You never know what might happen to a laptop computer. Since you’re out and about, it could get lost, stolen, wet, or damaged (by you or someone else by dropping it). Even if you’re not out on the road, there are still lots of things that can happen. Check out the story we posted a few weeks ago about a client who sadly had her house burn down and lost the data on her MacBook as a result. You can also read the posting about the client with an iMac set up on an Ikea glass desk that collapsed unexpectedly and took out her iMac and backup.
It’s one thing to lose your laptop, but even if you have your data backed up, that does not necessarily stop the thief from using that data to steal your identity or your sensitive information (love letters, banking info, or your photos). With Back to my Mac installed (free from Apple) or Lojack for Laptops, you can secure your data and/or erase it before the thief can get to it.
Here’s a quick overview on Back to my Mac:
OS X and iCloud can help keep your Mac safe even when you misplace it. Sign in to iCloud.com from another computer or use the Find My iPhone app on an iPhone, iPad, or iPod touch to locate your missing Mac on a map. If your Mac is offline when you try to find it, you can ask to receive an email as soon as it makes a Wi-Fi connection. You can also display a message on your Mac screen so whoever has it knows how to get it back to you. And until your Mac is back in safe hands, you can set a passcode lock remotely, or even initiate a remote wipe to delete your personal data and restore your Mac to its factory settings.
Via Absolute Sofware’s Blog regarding Lojack for Laptops.
A Rutgers Chemistry 5th year PhD student, Jingming Zhang, is desperately seeking the data from his laptop, which was stolen from a school building. The student has placed an ad up pleading for the return of the computer, saying:
“I would like to say that you can keep the computer and I would like to pay you money for my data.”
The unfortunate student is willing to pay $1000 for the return of the data and even offers the password for the laptop to help retrieve the file. The laptop went missing from an unlocked room in Wright-Rieman on campus, which houses the laboratories. The laptop was left unattended for a long span of time, so the exact time of the theft is not known.
Lojack for Laptops is a product that MacMedics highly recommends for ALL of our clients! You can purchase it on-line via this link.
Also see our Blog post titled: Your Data: Not Always Safe
Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue.
Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue. You can see details of the program at Apple’s page about the program.
If your White, Plastic Uni-Body Macbook has this issue, you can stop by any MacMedics office and we can replace the bottom case via Apple’s replacement program free of charge. No appointment is necessary, just stop by. The repair takes about 10 minutes.