MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘Macintosh Service’ Category

Help Wanted: MacMedics seeks Apple Macintosh & iPhone Techs (ACMT)

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Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for qualified persons who have a deep passion, dedication, and experience with the Apple Macintosh computer platform.
MacMedics is seeking Apple Certified Macintosh Technicians to join our Service Team in both our Severna Park and Lanham Maryland locations.

Candidates must know their way around the inside of all Macintosh models. Mac Techs at MacMedics help walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site customers from time to time. This position at MacMedics also includes helping walk-in customers with checking in/out for service, answering Apple service questions in-person and over the phone, helping with upgrades, sales, trade-ins for Macintosh, iPhone, iPad, iPod, and adding RAM and hard drive upgrades to Macs. All work performed at MacMedics needs to be accurately documented with detailed tech notes. Applicants must be prepared to work weekdays until 7:00 PM and Saturdays 10:00 – 3:00. 

MacMedics is an Apple Authorized Premium Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, as well as Apple Certified members of the Apple Consultants Networks.

http:www.macmedics.com/jobs

MacMedics is hiring! We’re looking for Apple Wizard/Rock Stars to join our service teams as Apple On-Site Consultants/Engineers

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We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC & Baltimore-Annapolis, MD offices FULL-TIME.

If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2016!

MacMedics (an Apple Authorized Premium Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support teams.

As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.

The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!

A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, and an Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; 100% company paid heath/dental insurance and a 401k plan with company matching are also included.

If you’re interested in being part of a well-established Apple consulting, service, and sales company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!

If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.

http://www.macmedics.com/jobs

MacMedics is also hiring Apple retail sales and service folks to work full-time and part-time. We also are hiring for Apple iPhone and Mac techs to work in our Severna Park, MD store.

Apple iPhone Repair Service 5-Star Review: “Life saver, absolutely amazing customer service and the price can’t be beat!!”

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MacMedics is an Apple Authorized Premium Service Provider, and as such we service every item that Apple makes, including ALL Macintosh computer models (new, under Apple Warranty or AppleCare, Vintage (over 5-years old and no longer supposed by Apple), or Obsolete models), the iPhone, iPad, iPod, Apple Watch, and Apple TV. See http://www.macmedics.com/iphone for more info.

Recent 5-Star Review:

“Life saver, absolutely amazing customer service and the price can’t be beat!! I found MacMedics online after being totally disappointment with my local Apple store that said my water damaged iPhone 5 could not be repaired; it wouldn’t charge. Instead, they sold me a brand new iPhone to the tune of $800+ after it was all said and done. I looked online and found that the charger could be repaired, so off I went to find a repair shop. Walked into MacMedics and Sam checked my phone and said he thought it could be repaired, had to order the part which would arrive the next day. Sure enough, he called me the next day and said the phone was repaired. Cost me less than $90. I will be returning my brand new iPhone to the Apple store tomorrow. So glad I didn’t take those guys at their word. If I ever have another issue with my iPhone or other Apple product, I will go directly to MacMedics and bypass the Apple stores all together. I highly recommend MacMedics and will be referring them to all my friends. Thank you Sam for fixing my iPhone and saving me hundreds of dollars. I wish all service techs had your skill.”

MacMedics 5-Star Review: “I will never take a device to Apple again as long as the MacMedics team is around”

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“I buy Apple products because of their design, features, and overall awesome service delivery. Having the opportunity to work with the MacMedics team feels like yet another extension of Apple’s awesome service model. Actually, these guys are better than Apple employees in almost every way.

I first went to MacMedics: Apple Authorized Premium Service Provider for: Macintosh, iPhone, iPad, iPod, Apple TV, and Apple Watch about seven or eight years ago at the recommendation of an Apple advisor. While they were the quickest option available to fix my then dead MacBook screen, I didn’t trust doing this because they were not Apple employees. I can honestly say that using these guys was the best recommendation EVER! They are the fastest at what they do, and can usually turn your repair around in 24 – 48 hours; not even Apple can do that. And they have the best attitudes of any service people I’ve encountered. They’re just awesome to work with.

Most recently, I took my 2010 iMac in to have them upgrade the hard drive to a solid state from the traditional one. Not only did they turn the repair around the same day, but they also saved me lots of money. Simon was great in recommending that I could go to Amazon to find the parts for cheaper, and then bringing it all to them to install for just $150. Thanks, Simon. I later had the pleasure of working with both Chris and Sam. Sam was the best to work with even after I screwed up the work they had done with the new install of El Capitan. Because I couldn’t get the download to work from my account, Sam offered to do the install again at no cost. Sam and Chris even took the iMac back in a few more times to troubleshoot a RAM issue, again at no additional cost to me.

I honestly, enjoy taking my Apple devices to MacMedics because they care about the work they do, and also the customers they’re working with. They truly make tough electronic issues easier to deal with because they are honest people. I will never take a device to Apple again as long as the MacMedics team is around. THANKS, GUYS!”

-Baltimore, MD

Written by Dana Stibolt

November 14th, 2015 at 6:41 pm

Help Wanted – Bookkeeper for Apple Reseller/Service Provider (Lanham, MD)

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Help Wanted – Bookkeeper for Apple Reseller/Service Provider (Lanham, MD)

Compensation: Commensurate with experience
Employment type: full-time

Help Wanted – Bookkeeper

MacMedics, an award-winning Apple Reseller and Service Provider serving the Washington, Baltimore, and Philadelphia areas, is seeking a full-time Bookkeeper to manage its daily bookkeeping functions. This position will be based out of our office in Lanham, MD.

Duties will include but are not limited to:

• Customer Invoicing and Accounts Receivable
• Item Purchases and Accounts Payable
• Administration of Customer and Vendor Contracts
• Inventory Control
• Sales Tax Reporting

In addition to the above, the bookkeeper will also pitch in with co-workers in answering the phone, greeting customers, and handling other office functions.

The ideal candidate for this position will have the following attributes:

• At least 2 years experience in a bookkeeping position
• Coursework in Accounting at preferably the college level
• Familiarity with Apple products (Mac users welcomed!)
• Strong oral, written, and interpersonal skills
• Highly organized, detail-oriented, and self-motivated

MacMedics has been in business for more than 25 years and offers a fun, stable working environment. Benefits offered include:

• Competitive Salary
• Quarterly Bonus Plan
• MacBook Pro Computer and Apple iPhone (with plan)
• 100% company paid health/dental insurance w/ a company funded health care savings account
• 401k Savings Plan w/ Company Match
• And more!

If you are an experienced bookkeeper, love using Macs, and are looking for a great working environment at a successful company, we’d love to meet you!

See http://www.macmedics.com/jobs for more info!

MacMedics Macintosh Data Recovery Case Files: Army Ranger

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You might recall on Veterans Day we put out an offer for a free data recovery for a veteran who needed some help recovering photos of their service, important life events, and all of their data. Nobody stepped forward.

I am happy to report that we found an Army Ranger who was in need of our services after he dropped his 13” MacBook Pro.

The metal on the edge of the right palm rest (where the hard drive lives) was dented out from the impact of the fall where the force pushed the hard drive so hard it pushed out on the metal in an imprint of one of the edges of the hard drive.

We never really thought that we would be helping to the degree that we did. We were not able to recover 100% of the data due to the damage, but we got most of it. The number of photos of gravesites, combat memorials, and fallen comrades this Ranger had been staggering. It was our honor to bring this data back to him at no cost.

In the process of recovering his data, we decided that we would also fix his broken MacBook Pro screen as well.

If you see a veteran, let them know that you support them, and if you have the ability to pay for their meal, toll, haircut, or help them out with a repair bill why not do it? He told me they are not looking for a free ride, but as Americans there is no way we can ever re-pay the debt to our service men and women. So, if you can do something to acknowledge their service and sacrifice, you should.

MacMedics Washington DC Seeks On-Site Macintosh Engineer/Tech

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We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC office FULL-TIME. If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2015!

MacMedics (an Apple Authorized Premium Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support team. As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.

The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!

A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, company paid high-speed Internet access and Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; low-cost heath/dental insurance and a 401k plan with company matching are also included.

If you’re interested in being part of a well-established consulting company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!

If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.

http://www.macmedics.com/jobs

5-Star Reviews That Customers Have Left For MacMedics

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The only place I will ever go for any Mac products.

Brought in a MacBook Pro and had the hard drive replaced and all data transferred. Two weeks later the track pad went crazy. I was on vacation and emailed Dana and he answered back immediately. When I returned home, I took the computer back and after consulting with Chris, decided to purchase a new MacBook Air. I was refunded the cost of the newly replaced hard drive and given a fair trade-in discount for my old computer. Great guys to work with and I recommend them highly for the personal service they provide. The only place I will ever go for any Mac products.

-Baltimore, MD

MacMedics remains our go-to place when time and getting it right is of the essence.

I brought my wife’s 2011 MacBook Air into the MacMedics Baltimore office yesterday to see if they could help remove some cruft from her machine’s hard drive. I was having some trouble removing all of the adware. Jeff met us at the door and in no time had downloaded an adware removal tool onto her hard drive, removed the adware, a boatload of movies and other items our daughter had placed on the machine and got the machine back to its former speed. Great to see professionals at work. This remains our go-to place when time and getting it right is of the essence. Thanks, guys.

-Baltimore, Md

Thanks Mac Medics

Thanks Mac Medics, especially Mike, for the excellent job of migrating the data and applications from my old Mac Pro to the new one. Could have had the migrating done cheaper at the local Apple Store but wanted to go with a trusted and reliable source for my data transfer. This is the second time I’ve used Mac Medics, and it was well worth the cost and saving my time. Also, Mac Medics is always there to respond to my questions with sound advice.

-Arlington, VA

MacMedics was perfect!

MacMedics was perfect! I called them in the morning and told them about my Mac mayhem and they told me to come right over to the store. They fixed the problem in about 20 minutes and gave me all the information about was wrong with the computer and why. I understand that it may not always be that easy, but it was perfect timing. It was a million times more cost and time effective than any experience I have had at the Apple Store. They also were not condescending like the Apple Store can be. I will always come to MacMedics for all my Mac needs and definitely suggest you do the same. I also noticed that they have refurbished Mac products at great prices so definitely think about contacting them before buying your next iPad or MacBook. It was also great supporting a local business. Thanks MacMedics!

-Baltimore, MD

Two thumbs up!

Two thumbs up! When my MacBookPro began making ominous grinding noises during my travels I feared the worst, and set out to buy a new one – a cost I could ill-afford… Apple doesn’t repair laptops more than 5 yes old, so the store in Baltimore helpfully suggested that I consult with a good ‘repair shop’ before buying and gave me short list of reputable service providers to chose from. Two places in town could have helped but the turn around was more than a week – too late for my next flight. However, MacMedics assured me a 24 to 48 turn around, well worth the longish drive to Severna Park. Their service speaks for itself: – professional welcome and diagnostic on the spot, within a few minutes of my arrival I understood the problem (fan was shot); – Recommended replacement of fan, hard drive (to solid state for best performance). – They called the next morning (less than 24 hrs) for pick up; – They had done what they promised, ensured that nothing was lost from my old hard drive, completely updated the operating system, answered all my somewhat anxious questions and replaced – as a courtesy – rubber tabs under the laptop for which I knew Apple charged about $10 a pop. So, the laptop is working very well, the mechanics have been cleaned and renewed, the operating system has been updated, and I saved over $1,000. What’s not to like?

-Baltimore, MD

Amazing service!!

Amazing service!! Had a Mac that I recently acquired for my children. Brought all three kids to the store and Chris K. took amazing care of us. Even helped me entertain the kids. A+++ service. Will be going back to see them again.

-Pasadena, Maryland

I can’t tell you how wonderful MacMedics has been!

I can’t tell you how wonderful MacMedics has been! I am a photographer who has used Apple products for years. I end up taking hundreds of GB worth of photos and am very hard on my computer when it comes to editing and storing all of them. My Mac was a few years old and I wanted to upgrade my RAM and hard drive space. After speaking to MacMedics they helped me find the best solution- I ended up installing extra RAM, getting a solid state hard drive for my operating system, and getting separate hard drives to help store all of my photos. They fixed everything efficiently and were really patient and thorough when answering all of my questions! When I later had some issues with my disk permissions, they were able to walk me through what I needed to do to fix these and the problem was solved. Many people have no idea where to turn for Apple services, sales, or data recovery, so they just end up going to the Apple Store and paying too much for it, not getting an accurate diagnosis, or going elsewhere and ending up with terrible service. But that is not the case with MacMedics- they are great on all accounts. They also give you a 1 year warranty- a big plus in my book. Highly recommended!

-Crownsville, MD

Love the fast service and knowledgeable technicians!

Thanks, Macmedics for repairing my macbook hard drive! Totally covered under warranty-most appreciated for finding that out for us! Love the fast service and knowledgeable technicians!!

-Severna Park, MD

Mac Medics was able to understand my problem

Mac Medics was able to understand my problem and fix my computer much faster than I expected! I spent a week of frustration on the phone with Apple and even went it to an Apple Store but no one was able to help me. I walked in to Mac Medics, explained my problem and I was out of there in less than 15 minutes! I went in on a Monday and my Mac was returned to me on Friday – after being sent to Apple and getting the hard-drive recovered at Mac Medics. I am very impressed with the staff at Mac Medics and I would highly recommend their services! Thank you!

-St. Marys City, Maryland

They will be our go-to folks for Mac repair from now on

Chris was very knowledgable, friendly and helpful, and we talked about a number of options. This was about 2 pm on a Friday afternoon. He had the fan replaced, a new hard disk installed plus additional memory by 4pm the same day. I am impressed. They will be our go-to folks for Mac repair from now on.

-Sandy Spring, Maryland

Thank you, thank you, thank you!

“Thank you, thank you, thank you! You saved my data, and I’m grateful (and busy running the back-up right now).”

-Severna Park, Maryland

Great service as always!

“Thanks so much for getting Andrew out to help us so soon– he was great, and we’re very happy to be back up and running. Great service as always, thanks again!”

-Silver Spring, MD

I wish I had just gone to MacMedics first!

“In an effort to replace an old 2006 Macbook’s hard drive, I disrupted a few parts and was unable to get the unit to power on. I took the thing to both XXXXXXXXXXX in XXXXXXXXXX and two Apple stores before going to MacMedics. I wish I had just gone there first! The consultant Ed made a few quick adjustments and had the thing fixed in a jiffy, at no charge (I paid Chesapeake Computing a $40 service fee for nothing – they held it for almost two weeks and then informed me it wouldn’t turn on – duh!). MacMedics is what the Genius Bar should really be. Great customer service and truly knowledgeable staff. Thanks, Ed! You were awesome. Will definitely be back.”

-Baltimore, Maryland

This consultant was very easy to work with

“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”

-Annapolis, Maryland

Great Expertise! Reliable, Fast, Honest, Affordable!

“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”

-Severna Park, Maryland

MacMedics – The 911 place to go

“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”

– Mechanicsburg, Pennsylvania

MacMedics Super Service

“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”

-Kent Island, Maryland

This consultant went above and beyond and did a great job.

“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”

-Baltimore, Maryland

Dana Stibolt did an excellent job! Professional and timely service!

“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”

-Baltimore, Maryland

Thanks for the quick Macintosh Service.

“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”

-Gambrills, Maryland

Customer for life!

I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.

Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.

The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.

I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.

Kudos to MacMedics! You have a customer for life!

Catonsville, Maryland

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

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MacMedics performing Macintosh service in 2003.

Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Severna Park, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best in the field our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium for your first 2-years, then we pay 100%! And not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

See more at http://www.macmedics.com/jobs

MacMedics Saves A Customer’s Lost Wedding & Honeymoon Photos As Well As A Masters Thesis

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MacMedics is Anne Arundel County's Only Independent Apple Authorized Service Provider

We love to help when we can, especially when it comes to wedding and honeymoon pictures. This was a case where our customer could not afford a full data recovery, but there were portions of the drive that were available to us. One of our engineers, Chris, decided to take it upon himself to try and move some of the data while we had the drive mounted. As a result, he was able to copy some of the files that were most important to the customer.

After the customer got his drive back, he wrote us this note:

Chris,

I just wanted to write to thank you for your wonderful professionalism and kindness in helping me and my wife sort through what to do with our crashed Mac. It was a very difficult decision for us not to recover the entire hard drive, but the right one given our finances. When we received the hard drive in the mail a couple days ago, we were downright moved to discover that you took the trouble to find our most important files – the wedding and honeymoon photos and her master’s thesis – and copy them for us.

We will definitely send all of our future business – and that of our friends – to you!

Many thanks,

Stephen

While other Macintosh data recovery firms charge $1000 – $2500 for data recovery and then charge extra for the hard drive that contains your data, MacMedics will recovery your lost data, replace the failed hard drive, transfer your data back to the newly installed replacement hard drive, and include a free 500GB Time Machine hard drive (so you never need data recovery again) for a flat fee of just $699 for Macbook, MacBook Pros, Mac minis, Mac Pros (older silver tower model), and iMacs.

You can learn more about our data recovery programs on our website at: http://www.macmedics.com/recovery.htm