Archive for the ‘Macintosh Service’ Category
Did You Know That We Love Fixing Macs For Our Clients? This Is How You Get Rave Reviews!
Here at MacMedics, we really, REALLY LOVE what we do, and we really enjoy helping clients with Macintosh problems. In many cases, these folks have already called someplace else, only to get the run around.
In some cases, the issue can be very simple and what looks like a complex problem, and be quickly solved on the spot.
See the Angie’s List review from just such a MacMedics client from 2/2/12:
I added a Seagate external hard drive to my iMac and by accident loaded some Windows based software onto my Apple computer. The end result was that I was unable to start my computer. I called several Computer Tech companies to help me and it was going to cost several hundred dollars to fix the problem and would take several days. Bad news, I needed the computer running immediately and paying several hundred dollars was not a good thing.
I decided to look for a local company that specialized in Apple computers and found MAC MEDICS. I called them and explained the issue and the tech person thought he knew how to fix the problem. He walked me through several steps over the telephone but could not get the computer to work. Unfortunately that meant I would have to bring the computer in. I got to the store later that day and the technician who helped me on the phone came out to take a look at the computer. Fortunately it was an easy fix and he got the computer running correctly. He explained that this was a common problem that he has seen from customers. How much did he charge me, $0.00!
Wow what a company! I will definitely use MAC MEDICS in the future. In fact I purchased from them an inexpensive service plan for this computer.
Here’s another Angie’s list review from 11/22/10:
In addition to doing an excellent job replacing my iMac’s hard drive, the owner, Dana Stibolt, spent a lot of time with me on the phone explaining my options. He worked me in that very day, and completed the work in less than two hours. I was very impressed. Although it was quite a drive from where I live, I would go there again should my iMac need service again.
There Is Really No Substitute For Accurate & Authorized Apple Service
There is really no substitute for accurate and authorized Apple repair service. Our talented and Apple Certified Macintosh techs solved another problem for two different Apple customers who both took the time to leave a 5-Star Review for both our Millersville and Lanham offices this week.
When you’re having issues with your Mac, please come visit our fully staffed and stocked offices in either Millersville or Lanham, Maryland. We’ll fix your Mac under Apple’s Limited Warranty or Apple’s extended warranty, AppleCare. Or, we can efficiently service your out of warranty, vintage, or obsolete Macintosh. When your Mac repair is complete, we’ll ensure you know everything you need to know in order to preserve and protect your valuable data and operate your computer successfully for as long as possible.
We love to help! So instead of making an appointment, trying to find parking, dealing with crowds, or having to worry about your data being erased, or having to deal with your computer being shipped away for repair, come see the Apple Certified Technicians at MacMedics.
Thanks to our customer, Mark, who had his Mac serviced in our Lanham office this week. Here’s his review from Yelp:
My Macintosh desktop computer had a complicated problem; part of the electronics had failed, while most individual components were fine. Since MacMedics is a certified Apple Service Provider and Reseller MacMedics correctly diagnosed the problem, which endless Apple phone support had been unable to do. The replacement part and labor were free, since my computer was still covered by the AppleCare Protection Plan. My computer now works better than when it was new. I also got some excellent technical advice on maintaining the computer, including information on back-up plans. I highly recommend MacMedics.
Mark
1/6/12
Also, thanks to our customer, Richard, who had his Mac serviced in our Millersville office this week. Here’s his review from Yelp.
Small repair. Done in a 15 minute walk up. Best service I have had in a long time. Highly recommend!
Richard
1/7/12
Last Minute Gifts Available At MacMedics Millersville
If you’re looking to avoid the Mall today, we have some great last minute gift ideas at some really great prices at the MacMedics Millersville location.
Save $100 New & Custom Built and MAXED out MacBook Air 13”, 1.8GHz i7, 4GB, 256GB Flash, Intel HD Graphics 3000 $1599!
Save $100 New Last revision 13″ MacBook Pro $1499 model: 2.7 GHz i7, 500 GB HDA, 4GB RAM in stock at MacMedics at “mail order” price: $1399
1/17/12 Just Re-Stocked: Save $300 MacBook Air closeout: Previous model: MacBook Air 13.3″ 1.86g 2GB 128GB $999 only a few left at MacMedics Millersville
Also in stock:
iPod touch in both black & white
iPod nano Silver
Apple TV
iPad 2 16 GB WiFi (Black)
iPad 2 16 GB WiFi (White)
Used iPad 1 32 GB WiFi + 3G
Used iPad 1 64 GB WiFi + 3G
Buy any iPod or Mac and get 25% off any case (hard shell, sleeve, or carrying bag)
We also have a wide selection of used MacBooks, MacBook Pros, and MacBook Airs. There is also a small number of iMacs and Mac minis available as well. All MacMedics refurbished Macs carry a full 1-year warranty.
MacMedics also carries new and used iPads. We have sold out for the holidays, but we are expecting some more in soon. If you’re looking to get an iPad or you’re already getting one for the holidays, we do accept trade ins and we also pay cash for them outright (in any condition).
1/12/12 Update Now 25% off LoJack for Laptops, the Mac OR Windows version makes a great gift. If you have a MacBook Pro road warrior or a college student, this is a MUST have item. Order here: http://t.co/aeEWeorb
A Complete Backup Is BOTH Local AND Off-Site. Don’t get ROBBED Of Your Data!
We’ve heard this story before:
We heard about another Apple Authorized Reseller who has a client, an attorney on the West Coast, whose MacBook Pro and Time Capsule were stolen in a recent break-in. Everything he had was on those two devices.
If a drug addict breaks into your home or office looking for stuff to steal to fuel their next drug fix, they WILL steal anything that has an Apple logo on it and anything else they think might be related. They will grab ANYTHING else they think they can get as little as $5 for. GPS devices go for $5 at pawn shops by the way when they are sold.
You might be 100% totally backed up locally, which is AWESOME because so many people don’t even do that, but if your data needs to be backed up, you need three things to have a complete back up:
The important thing is to PLAN AHEAD. Your back up is not complete if it’s not:
1. Automatic (Use Time Machine and this point is covered)
2. Redundant (Double your back up with a clone of your data or use an off-site back up and this point is covered)
3. Off-Site (Take your double back up off-site or get Mozy or CrashPlan Pro and this point is covered)
If you’d like to sign up for Mozy or CrashPlan Pro, we have links to those services, including the hard to find free 2GB Mozy account. We also strongly recommend LoJack for Laptops.
http://www.macmedics.com/mozy (Use code “2012″ for 10% off paid service until 2/1/12)
http://www.macmedics.com/crashplan
http://www.macmedics.com/lojack
We also have a number of other backup related articles on the MacMedics Blog about Time Machine, backups in general, and some posts about disaster planning.
Don’t Play Trick Or Treat With Your Mac’s Back Up!
It’s Not A Real Backup Until You Also Have An Off-Site Copy Of Your Data
Be sure to read “The Nine Things We Wish We Did Before Our House Burned Down” in the post listed above. We have the list line by line and a link to the original post, which is a “MUST READ” for anyone that has a house OR a computer
New MacMedics Client Calls Our Service “Amazing”
A Google Local review from MacMedics client, Angelina:
“An Apple representative recommended this place when my hard drive crashed a few months ago. Although they were unable to fix the issue, since it was mechanical, they were more than helpful. They were empathetic to my situation since the hard drive contained pictures/videos of the first two years of my daughter’s life. They were so helpful and knew exactly what they were talking about. They informed me of my data recovery options and recommended the best way to go about the situation. Their recommendations were far from self-serving and were shaped to fit my needs, even if that meant they would lose money. I will never go anywhere else. Everyone there is amazing. They even took it a step farther, since it is a bit of a drive for me; they looked at my computer with in 15 minutes (even though they were closing) and called me so that I could pick it up before I left the area. AMAZING.”
You can see more Google reviews here: http://is.gd/z9hLfO
If we’ve helped you in the past, please consider leaving us a review, as we’ve just had the honor of someone posting a totally fake review (which we responded to). You can also post a review on Yelp at: http://is.gd/Zge2yO
If you’re in a serious data recovery situation and you need a second opinion, please call us at 1-866-MAC-MEDICS. If we can’t help you, as was the case with the client who wrote the Google review of MacMedics that is listed at the top of the message, we’ll refer you to one of our data recovery “clean room” partners. If you already know that you need to go to “clean room” data recovery, like if the hard drive was damaged by liquid, or it was dropped and now is not spinning, we can send you right to our partners with the details you need as well as discount codes (free evaluation and up to 10% off a recovery) for most major data recovery firms.
Sell Or Trade In Your Broken Mac, iPhone, iPod, Or iPad To MacMedics
MacMedics will accept your working, non-working, or damaged Apple hardware as a trade in credit towards a new Apple Macintosh computer, Apple iPad, and Apple iPod. You can also apply a trade in credit towards service on your existing Mac that might be in need of repairs or data recovery.
If you have broken or outdated gear just lying around, MacMedics will even purchase some broken, liquid damaged, or outdated Apple Computers, iPads, or iPods for cash. Older equipment, or units with extreme damage can be dropped off at either Millersville or Lanham for free e-waste recycling.
Both our Millersville and Lanham offices can accept stuff for trade. Call us at 1-866-MAC-MEDICS to discuss what you have and how it can be valued.
Google Review: The Employees At MacMedics Were So Helpful And Polite
Justin, a new MacMedics client who came to us from the Apple Store wrote the following about us on Google on 8/5/11.
The employees at Mac Medics were so helpful and polite. When me and my girlfriend went to the Apple Store they belittled her, talked down to her, and made her feel even worse about the problems she was already having with her MacBook. Mac Medics took the time to explain what the problems might be, how they may be resolved, and the different levels of pricing that may result from the work. I would recommend for any Mac owner to use the services that Mac Medics provides. I know that in the future if I have any problems or when I need to replace my old MacBook, I will be returning to Mac Medics.
More Praise For MacMedics Baltimore
This is a review that was posted by our client, Ty Ford on Google on 7/28/11. You can read the review on Google here.
Mac Medics RULES! Back in the day, you could call Apple and ask a question (or more) and get a nice person to answer that question. It used to be that way at XXXXXXXXXX XXXXXXX in Baltimore, but the last time I called (a few years back) and asked for a little help figuring out a kink in my wireless network, they were ready to send out a person and charge me a $250.00 minimum. So when I started the G5 up this morning and all the folder icons were gone, (files were there, just no folder icons) I searched the web, found no solution. Ran Disk Utility and Disk Warrior. They found things, fixed them, but didn’t solve the problem. I finally called Mac Medics, whom I had dealt with before. Matthew suggested doing an archive and install. I had never done one, even after all these years. In five sentences he gave me what I needed to know to safely get on with my repairs. It took a little time to get some of my apps reinstalled, but I was back on the road. And he didn’t charge me a dime. THANK YOU MAC MEDICS.
Were you happy with the service at MacMedics Lanham or Millersville? If so would help us spread the word about our good Apple service? Thanks in advance!
MacMedics DC Google.com http://is.gd/v2Hmf7
MacMedics DC Yelp.com http://is.gd/rhGZyL
MacMedics Baltimore Yelp.com: http://bit.ly/3dcMIM
MacMedics Baltimore Google.com: http://bit.ly/amOmj
Combine Your Apple Warranty Hard Drive Replacement With MacMedics Data Recovery Services
If your hard drive fails under your Apple Warranty or AppleCare, and you need Data Recovery services, MacMedics can help!
For $199 we’ll do our best to recover your Mac’s data (no matter the size of your hard drive), and we’ll return it to the replacement Apple hard drive once the Data Recovery is complete. In most cases, your data will be right back where you left it before your hard drive failed.
There are some exceptions, but in 95% of our Data Recovery cases, $199 covers the full recovery. If you’re Mac is out of warranty we do charge for getting your Mac back in shape in conjunction with the repair of the unit. In most cases that fee is $150 plus the cost of whatever size hard drive you choose. Questions? Just call us, and we’ll walk your thru the needed steps.
Baltimore 1-866-MAC-MEDICS
Washington DC 1-888-4-DC-MACS
In a hurry? Not a problem! Take advantage of our Hard Drive upgrade service while you are having your Data Recovery or just your Hard Drive replaced under warranty without any Data Recovery. This way you don’t have your computer being held hostage while we work on your Data Recovery, plus you get a larger, faster (in most cases), and a more robust hard drive with a full 1-year warranty from MacMedics. Plus, all of our hard drives carry a three-year manufacturer warranty!
Just have us remove your old hard drive, we’ll upgrade your drive, install an OS, and send you off with your computer to use while we work on the Data Recovery. This is great if you need your Mac right away or if you’re heading out of town.
Once the recovery is complete (successful of not) we’ll send your old drive back to Apple, and get your replacement drive for you. That drive is yours to keep and you can sell it, save it as a spare, or give it away. In the end you just pay for the bare hard drive and the Data Recovery (if needed) and Apple covers the labor.
Apple Releases Snow Leopard 10.6.8 Update
Update 7/25/11: Until Apple released the 10.6.8 Supplemental Update we were recommending that our clients NOT install this update. Now that Apple has addressed the Printing and Font issues, we are now endorsing this update. See our new Blog post for details.
Here’s some info from around the web about the 10.6.8 problems:
10.6.8 update issue roundup
http://reviews.cnet.com/8301-13727_7-20074767-263/how-to-fix-printers-not-working-in-os-x-10.6.8/
The 10.6.8 update is recommended for all users running Mac OS X Snow Leopard and includes general operating system fixes that enhance the stability, compatibility, and security of your Mac, including fixes that:
-Enhance the Mac App Store to get your Mac ready to upgrade to Mac OS X Lion
-Resolve an issue that may cause Preview to unexpectedly quit.
-Improve support for IPv6.
-Improve VPN reliability.
-Identify and remove known variants of Mac Defender.
For detailed information and precautions on running the 10.6.8 update from Apple, please visit this website: http://support.apple.com/kb/HT4561.
Please see this page for more information on precautions and warning from MacMedics. ALWAYS back up your data, and test your back up before your run ANY Apple Software Update!
For information on the security content of this update, please visit: http://support.apple.com/kb/HT1222.
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