MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘PowerMacs’ Category

Do You Need Your Rocket Plans From 1997 Off Of A PowerMac 7300/180? No Problem!

without comments

Today we transferred data from a PowerMac 7300/180 that came with a 2GB SCSI Quantum hard drive. This Mac is owned by NASA. We removed the hard drive and hooked it up to our equipment that can read SCSI devices and copied the entire hard drive to a DVD ROM.

A super dusty PowerMac from 1997. MacMedics offers Data Recovery on Vintage Macintosh Computers

Written by Dana Stibolt

January 16th, 2014 at 12:20 pm

Sell Or Trade In Your Broken Mac, iPhone, iPod, Or iPad To MacMedics

without comments

MacMedics will accept your working, non-working, or damaged Apple hardware as a trade in credit towards a new Apple Macintosh computer, Apple iPad, and Apple iPod. You can also apply a trade in credit towards service on your existing Mac that might be in need of repairs or data recovery.

If you have broken or outdated gear just lying around, MacMedics will even purchase some broken, liquid damaged, or outdated Apple Computers, iPads, or iPods for cash. Older equipment, or units with extreme damage can be dropped off at either Millersville or Lanham for free e-waste recycling.

Both our Millersville and Lanham offices can accept stuff for trade. Call us at 1-866-MAC-MEDICS to discuss what you have and how it can be valued.

More Praise For MacMedics Baltimore

without comments

This is a review that was posted by our client, Ty Ford on Google on 7/28/11. You can read the review on Google here.

Mac Medics RULES! Back in the day, you could call Apple and ask a question (or more) and get a nice person to answer that question. It used to be that way at XXXXXXXXXX XXXXXXX in Baltimore, but the last time I called (a few years back) and asked for a little help figuring out a kink in my wireless network, they were ready to send out a person and charge me a $250.00 minimum. So when I started the G5 up this morning and all the folder icons were gone, (files were there, just no folder icons) I searched the web, found no solution. Ran Disk Utility and Disk Warrior. They found things, fixed them, but didn’t solve the problem. I finally called Mac Medics, whom I had dealt with before. Matthew suggested doing an archive and install. I had never done one, even after all these years. In five sentences he gave me what I needed to know to safely get on with my repairs. It took a little time to get some of my apps reinstalled, but I was back on the road. And he didn’t charge me a dime. THANK YOU MAC MEDICS.

Were you happy with the service at MacMedics Lanham or Millersville? If so would help us spread the word about our good Apple service? Thanks in advance!

MacMedics DC Google.com http://is.gd/v2Hmf7
MacMedics DC Yelp.com http://is.gd/rhGZyL

MacMedics Baltimore Yelp.com: http://bit.ly/3dcMIM
MacMedics Baltimore Google.com: http://bit.ly/amOmj

Disaster-Proof Your Digital Possessions By Creating An Off-Site Backup

without comments

It’s not just fire you need to worry about. Anything can happen, and it will (See this link and the picture of the two week old MacBook Pro below. How do you think that data is doing right now?). You could drop your iPhone, iPod, or laptop or any of those devices could get doused with water, lost, or even stolen. Hurricane season is coming. You’ve got water, wind, surges, power outages, and perhaps even looting if it really gets bad.

Here’s a typical email from a client. This one came today:

“Dear MacMedics:

My daughter has a MacBook which we bought in June 2008. It has served her very well. Her roommate spilled a Coke on a chair but never told her. The computer was there. It was not until my daughter tried to turn it on that she found out. She is devastated because she never backed it up as I repeatedly told her to do. She wonders if there is any hope to just recover her pictures. She doesn’t care about the music or the documents. She lives in CA and I can have her ship it to you or whatever.

Thanks for answering. I suspect this is hopeless.”

So no matter how careful you are, bad stuff happens to good people. In this client’s case, she should have been backing up as soon as she started generating data she cared about AND because her MacBook is more than two years old, she should have been thinking about a hard drive replacement anyways. Another situation is waiting too long to back up.

Ok, you never had a back up, you read a Blog post or an article (like this one) that disturbs you, and you start backing up. You try to back up your data, and in the first full copy it fails and you suspect you did something wrong, so you head to the Apple Store. There’s a problem: Your hard drive is already too worn out to make a full back up and when you try to back it up sitting in the Apple Store at the Genius Bar you end up even further away from your data, because as the Genius is helping you back up, your hard drive is still inside your laptop where it’s failing. The more it fails, the hotter it gets, and the hotter it gets the more it fails, and it CAN literally DIE right then and there.

When you buy a new computer, you really need to also budget about 20% of your computer’s purchase price for the other stuff you need to protect your digital life. A backup hard drive, a stack of blank CD’s. a copy of LoJack for Laptops, and maybe even a subscription to Mozy or CrashPlan Pro. The trick here, is to start backing up when you start generating data, and you keep backing up for as long as you generate new data. By the way it’s not a real back up if it’s not automatic, redundant, and also has an off-site element!

Do it now people! I see good people lose precious data on an almost daily basis. One client lost years of pictures of her deceased son. That one really sucked. Back up, rinse, and repeat and take one of those backups off-site!

MSNBC Video: Disaster-proof your digital possessions. Backup and then take it offsite so says Consumer Reports (and MacMedics)! http://is.gd/u1wEcR

Also see: 9 Things We Wished We Did Before Our House Burned Down. http://www.younghouselove.com/2011/01/on-a-serious-note/

Here’s the list in case you don’t make it to the article, but please take a minute to read it:

1. Subscribe to an online data backup service (my external back up drive sat right next to my laptop in my office).

2. Keep passports in a safe deposit box. (MacMedics Pro Tip: Make copies as well and store digital copy in your new online backup service too!)

3. Take pictures of each room initially and update them as improvements are made (storing them somewhere offsite – like Flickr).

4. Take pictures and keep hyperlinks of all expensive purchases, including jewelry.

5. Hire an architect (my dad in our case) or use floorplanner.com to document each floor layout along with precise wall/ceiling measurements, each outlet, light switch, crown molding, other trim, type of flooring, any unique items to structure of property. (MacMedics Pro Tip: When you rebuild the insurance company will try to pay the lowest amount by building things as basic as possible. By having a detailed floor plan with engineering plans along with pictures of each wall, you can force them to build it the way it was!)

6. Put phones in a consistent place each night (MacMedics Pro Tip: iPhone is right there 24/7!)

7. Get fire ladders for any second floor bedrooms.

8. Scan each photo and receipt, again keeping them offsite, or on an online data backup service.

9. Do not be frugal with homeowner’s insurance. Spend the extra $50 per year for the most coverage. (MacMedics Pro Tip: Highly recommended! Buy a replacement policy rider for anything you have that is valuable. If your $3000 camera or computer system burns up, it’s going to be hard to get full amount. Insurance might pay for $500 to $1000. Also see SafeWare.com for computer insurance. If you don’t own your home, get renter’s insurance. It’s super cheap! Also, I happen to know that clothes are not fully covered in most polices. If you had to replace every single piece of clothing your family owns, that could cost $10,000 right there. Insurance will not cover that)


Dana Stibolt
MacMedics
Baltimore – Washington DC – Philadelphia
Apple Authorized Value Added Reseller
Apple Authorized Service Provider
Macintosh Consulting, Service, and Sales
1-866-MAC-MEDICS – 410-987-8588
http://www.macmedics.com

Sign up for LoJack for Laptops for Mac here: http://www.macmedics.com/lojack

MacMedics Has Purchased Apple Specialist, macUpgrades Of Bethesda, Maryland

without comments

A letter from Craig Hirai / Amy Wooden of macUpgrades:

Dear Former macUpgrades Customer,

We are pleased to let you know that MacMedics, in Lanham, Maryland, has purchased all the assets of macUpgrades. Dana Stibolt, President, and Kory Barrett, Vice President, have been a real pleasure to work with, as we have completed this rather complicated transaction. Their professionalism and competence have been most refreshing. We would encourage you, your friends and neighbors, and your business to work with MacMedics as you would have worked with macUpgrades.

Thank you, again, for all your support over the years. We hope you will give MacMedics the same loyal support.

Kindest regards,

Craig Hirai and Amy Wooden

You can jump to the newest information available as it is now posted on the MacMedics website by clicking here.

macUpgrades of Bethesda, Maryland, a long-time Apple Authorized Specialist lost their lease, and sadly they have closed their doors after supporting the Bethesda and Washington DC area’s Macintosh community for more than 20-years. In an effort to continue and preserve their long standing legacy of Apple service and repair and to provide outstanding support to their long-time clientele, we enthusiastically welcome former macUpgrades clients to MacMedics!

macUpgrades has endorsed MacMedics as their recommended Macintosh sales and service provider. We are proud to have earned their endorsement and pledge to do our very best to provide previous macUpgrades customers with the high level of support that MacMedics and macUpgrades are both famous for.

Like MacMedics, macUpgrades had been serving the area’s Macintosh community for more than 20-years. We hope to be able to continue their tradition of outstanding support to Apple customers no matter where they are located. MacMedics is both an Apple Authorized Service Provider, and an Apple Authorized Value Added Reseller, so MacMedics is a logical and natural fit for long-time Macintosh clients who have been serviced over the years by macUpgrades.

As was the case with macUpgrades, MacMedics is Apple Authorized to resell the entire Apple line of products. That means that MacMedics can supply Apple Macintosh computers, Apple iPads, Apple iPods, and the Apple TV. The only item not available from Apple Specialists or Apple Authorized Resellers is the Apple iPhone. That item must be purchased from Apple, AT&T, Verizon and a small handful of other retailers like Radio Shack and WalMart.

Click on the picture below to see pictures of the MacMedics Washington DC office:

We welcome former macUpgrades clients to contact the Washington DC office of MacMedics for Macintosh service, sales, and support.

We can be reached by telephone Monday – Friday 8:30 to 5:00 at:

1-888-4-DC-MACS (1-888-432-6227)

or anytime via e-mail at: DCservice@macmedics.com

Please stay tuned to http://www.macmedics.com/macupgrades for more information as it becomes available.

Thinking of stopping by one of The Apple Stores in Bethesda or Georgetown for a Mac Repair? We offer a number of compelling reasons to visit MacMedics instead. Our clients tell us that the number one reason that people come visit MacMedics for Mac service vs. The Apple Store is that no appointments are ever required to receive expert Mac repair. Also we offer 24-hour warranty repair (for most warranty repairs), Low cost rental computers (if needed), 1-year parts and labor warranty on all out-of-warranty repairs (The Apple Store only offers a 90-day warranty), Hard Drive upgrades (The Apple Store will only replace your drive with the same size), Advanced Macintosh Data Recovery, and we repair all Apple computers right here in our shop. We do not ship units out for “Depot Repair” as is the practice for many cases at The Apple Store. Plus, we offer a VIP repair program for Walk-In service that blows the doors off of Apple’s One-To-One, Joint Venture, or even AppleCare. Our VIP repair program can cover your future repairs for as little as $99 (Mac Pros and MacBook Pros are $149).
Also, we love to talk on the phone. You do not need to be a client to call and talk shop. Call us to discuss your Mac problem or purchase a new Mac today: 1-888-4-DC-MACS

Written by Dana Stibolt

March 3rd, 2011 at 1:40 pm

Posted in Adobe,Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,Data Recovery,iBooks,iMacs,iPads,iPhone,iPods,iTunes,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

Tagged with , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

MacMedics Is Annapolis, Columbia, & Baltimore’s Original, Independent Mac Shop Since 1989

without comments

MacMedics is Washington, DC & Baltimore’s Original, Independent Mac Shop Since 1989 and we just expanded by buying one of our former competitors, Apple Specialist, macUpgrades of Bethesda, Maryland. Like MacMedics, macUpgrades was also founded in 1989. You can read more about this purchase on our website at http://www.macmedics.com/macupgrades.

Our purchase of macUpgrades now makes MacMedics the oldest Apple service and consulting firm in Maryland. MacMedics is proud to be Apple Authorized Value Added Resellers. Apple Authorized Government Resellers, and Apple Authorized Service Providers, as well as Certified Members of The Apple Consultants Network. MacMedics has been in business and fixing Macs all over Maryland since way, way before the Apple Store or anyone else. In fact, our headquarters in Millersville AND our location in Lanham are larger than most Apple Stores, and our Mac Service Lab has over 100 feet of bench space.

MacMedics was founded in the Annapolis, Maryland area in 1989 by Dana Stibolt during a time when Apple Service was kind of a side business for Apple Dealers. MacMedics began offering an alternative to the stuffy Apple Dealer mentality of the “Service Department”.

Two things:

1. All Apple service was carry-in only, and generally pretty slow. Plus, it was a burden to our clients to be without a computer for a week, so MacMedics came to you and performed your Macintosh service both quickly and inexpensively.

2. The Apple service warranty then AND now is only 90 days. Nobody else offers a full one year warranty on out of warranty Apple repairs. When you choose MacMedics over the Apple store and other Apple Service locations for your broken Macintosh, you get a 1-year warranty parts and labor on whatever repair you had performed.

MacMedics is the only Mac shop that offers a low-cost extended warranty that includes ALL parts AND labor (for replacing bad parts). For MacBooks, Mac minis, and iMacs, pay just $99 for our Walk In Service Plan and your entire Mac is covered for a year (MacBook Pros and Mac Pros are $149). Also, with WISP, you get two free check ups per year and three phone or remote support incidents. Plus, if your Mac needs service down the road, your repair will be moved to the top of our repair queue for FREE priority Mac service.

With our army of Apple Certified Technicians and Consultants, MacMedics serves the entire Mid-Atlantic region with the area’s largest fleet of Apple loaner/rental hardware. MacMedics also stocks an amazing array of Apple Service parts, new and used Macintosh computers, hard drives, computer memory modules, software, and a TON of other accessories and Apple related items. Plus, with our purchase of macUpgrades we now also have all of their retail inventory at Millersville and Lanham, as well as their own massive collection of Apple Service parts which when combined with our collection, might be the Mid-Atlantic’s largest and most complete Apple Service part inventory. Also, with our combined inventories and stockpile of junked Macintosh computers of all types, we have an enormous collection of obsolete and vintage parts that can be harvested and used to repair a Mac that is too old for the Apple Store to even check in for service.

It’s also important to note that MacMedics is a Maryland based and locally owned company. When you’re working to support locally owned businesses in your community and keeping the dollars in the local economy, don’t forget about MacMedics. There are other Mac companies operating in Maryland that are not based in this state (for instance, the Apple Store is not a locally owned company). It’s also important to note, that MacMedics has had only one owner in it’s history (Dana Stibolt), so unlike some firms, our roots are deep in both the Macintosh community and in Maryland.

If you need Macintosh assistance, help, training, Apple Authorized Service, Apple Authorized Sales, iPhone, iPod, or iPad repairs without the hassle of:

A. Getting to the mall or driving into the city.

B. Finding a parking spot and in some cases even paying for parking as well.

C. Lugging your Mac desktop (if you don’t have a laptop) and walking all the way thru the mall or down city sidewalks.

D. Trying to first get an appointment with an Apple Genius, and then not really getting enough time to really pick their brains for expert Macintosh advice.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, setting up your computer on the Genius Bar to copy your data, is generally not a good idea. As hard drives fail, they generate heat, and as they generate heat they fail more. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399, for any size, single hard drive. Read more here.

MacMedics is also quite well known for our Macintosh Liquid Spill Rescue service which is just $199 (plus parts if needed) no matter how long it take. We’re often able to save a liquid spill laptop for just $199. See this link for info and see this for a liquid spill testimonial.

(Plus, as an added bonus ALL Macintosh laptop repairs are performed locally right here at MacMedics. The Apple Store will often send your laptop away for Apple Depot Service where it’s out of your control and their’s)

Our expert Apple Certified employees stand ready to help at anytime. As a two time “Best of Baltimore” designated Mac Repair Shop, we are super proud to be an award-winning Apple Authorized Service Provider and Authorized Apple Value Added Reseller. We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the Mall. We’re famous for our “Computer Store on the corner” personal service.

MacMedics is also a multiple repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider In Anne Arundel or Prince Georges counties to win this award according to Apple. MacMedics IS the ONLY Apple Authorized Service Provider and the only independent Apple Authorized Reseller in all of Prince George’s county in Maryland.

The Commitment To Excellence Award recognizes MacMedics for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 60,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Speaking of speed of Apple repairs, nobody is FASTER than MacMedics. In 90% of Apple Warranty or AppleCare repairs that come in for service, we have the repair complete and back in the customer’s hands in less than 24 hours. Not fast enough for you? We have a number of rental computers of all Apple models, so if you’re having a Macintosh Emergency, we have a way to keep things running for you.

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 3-year warranty, compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90 day warranty.

Come visit either of our TWO fully-staffed and stocked Macintosh Service & Sales locations in Millersville, MD (near BWI Airport 1/10 of a mile from I-97) or in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.)

Got a problem? Wanna’ talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if everysing phone line we have is tied up (and that does happen).

One other great thing about coming to visit us, is the fact that parking is here is not an issue, and it’s free and 10 easy steps right into our office. So, avoid the soul-sapping search for parking when you’re trying to find someplace to park in Bethesda, Hampden, Fells Point, or at the Mall.

Written by Dana Stibolt

December 12th, 2010 at 4:11 pm

Posted in Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,iBooks,iMacs,iPads,iPhone,iPods,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

Tagged with , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Don’t Play Trick Or Treat With Your Mac’s Back Up!

without comments

This post was updated 10/26/13

We just had full moon, and it seems like it brought a ton of new Data Recovery jobs into the MacMedics offices. Spooky!

Now that it’s Halloween, I offer you the perfect metaphor for your Mac’s (or iPhone’s) Back Up. Don’t play “Trick Or Treat” with your valuable data.

When we have clients show up at our Mac Lab with data we can’t recover it just breaks our hearts. We’ve got a great track record for Recovering AND Rescuing data for folks (Usually for just $199 BTW), but there are cases we we can’t help with. We will refer these jobs off to Clean Room recovery firms, and often they can save your data in exchange for fees as high as $2500. But, not all data can be saved, and about 10% of the cases we refer, there’s not a positive result, and that data is gone forever.

As soon as you buy a new Mac, or get an old Mac’s hard drive repaired, you need to have a back up program running. On any Mac that is running Leopard (10.5) or Snow leopard (10.6), Lion (10.7), Mountain Lion (10.8) or Mavericks (10.9) use Time Machine! It’s very, VERY powerful, and has been used to save lots of our client’s data. Plus it’s the MOST POWERFUL feature that is BUILT IN to the Mac’s modern OS!

The important thing is to PLAN AHEAD. Your back up is not complete if it’s not:

1. Automatic (Use Time Machine and this point is covered)
2. Redundant (Double your back up with a clone of your data and this point is covered)
3. Off-Site (Take your double back up off-site or get Mozy and this point is covered)

See how easy it is to be 100% covered! Now think of how much better you’ll feel knowing this little project has been taken care of and that your back up has been certified! If you need help getting a back up in place, we can help. On-site, In-lab, or even Remote Desktop Support, we’re there, and we’ll help get your back up configured and tested!

While all of us at MacMedics are HUGE fans of Time Machine, it’s not 100% infallible. MacMedics recommends that you ALSO back up your hard drive via a “clone” use Super Duper or Carbon Copy Cloner, as that way you can “test” your back up to insure you have a good, bootable copy. With a “clone” back up AND a Time Machine back up, you’re covered for TWO types of back ups, and you’re DOUBLING your chances for a successful recovery.

This might also be a good time to enhance your back up plan by adding an off-site back up. MacMedics is now a Mozy partner, so click here if you’d like to sign up for that (this link usually has the current Mozy discount coupon codes on it as well). You can get a free account that will back up 2 Gigabytes of data. It’s silly not to take advantage of that.

We also work with CrashPlan for on-line backups, so if you’d like to check out their current off-site back up plans see this link.

At MacMedics, we also have our own Executive Backup Service. Give us a call if you are interested in that!

We had a client in with a bad MacBook hard drive just a few days ago, and she was mostly backed up, but she was working a major project for her employer that had huge amount of Excel data in it. All she wanted was that one folder. Sadly we could not get it for her. If she had set up Mozy, even if she did not have a back up drive *a common problem for portable computers), her data would have been “automatically” backed up AND “off-site” thus completing two points of the golden triangle of data protection. Best of all, it would have been 100% free!

We have tons of posts on Time Machine and we even have a free White Paper on it If you’d like a copy, let us know. If you’re not using an automatic backup, your data is at risk!

Also, don’t forget that hard drives don’t last forever. Our rule of thumb for hard drive retirement is as follows. In Apple laptops the hard drive should be proactively replaced after 2 to 3 years years. In Apple desktops the hard drive should be proactive replaced after 3 years. You can find out more about this on our website http://www.HardDrivesDie.com.

There’s one more thing I would like to mention here. iPhones and iPod touch models also need to be backed up. All you have to do is to sync with you Mac from time to time. People are starting to treat these portable Apple products as stand alone devices, and when you think about it, many people are generating data on their iPhones and iPods just like they do on a computer.

You’ve got photos, e-mails, text documents, bookmarks, files, contacts, calendars, and videos that all can be generated or sent to your mobile device. All you have to do is connect to iTunes, and it will back up your device. Apple also has iCloud, which offers a PAID service that will allow you backup your entire iOS device to the cloud. This is however not automatic, and it IS something you have to pay for. Photos in My Photo Stream are saved on the iCloud server for 30 days. To save or back up these photos, you must copy them from My Photo Stream to your Camera Roll on your iOS device. You can then back up your Camera Roll using iCloud or iTunes.

There are not too many ways to get mission critical data off a dead iPhone. We can often do it, but the data is all stored on the logic board of your iPhone or iPod touch. If it gets wet, gets dropped, or gets lost or stolen, then there goes your data. If we can’t get your logic board to fire up, then we don’t have access to your data.

Be sure to read “The Nine Things We Wish We Did Before Our House Burned Down“. We have the list line by line and a link to the original post, which is a “MUST READ” for anyone that has a house OR a computer

MacMedics: A Local Mac Repair Shop That Is Really Local To Baltimore, Maryland And Washington DC

without comments

Lots of places that offer nationwide Macintosh service will try to you lure you to their website by saturating their webpage with geographic keywords that make it appear that they are “in” your area. This is kinda’ scammy and is often a turn-off anyways.

If you’re looking for “local” Macintosh service or repair that’s really “local” to the Baltimore, Maryland or Washington DC areas, then you’ve found the right place. MacMedics has been performing Macintosh service since before the Apple Store was even an idea. In fact, our headquarters in Millersville is LARGER then most Apple stores.

Our two walk-in service centers in Millersville and Lanham, Maryland are both Apple Authorized Service Providers fully staffed by Apple Certified Technicians who are ready to help you.

MacMedics has been repairing Macintosh computers in Maryland since 1989.

When you’re looking for local Mac service from a reputable service provider, come see us at MacMedics. We help Mac users from all over the Baltimore & Washington area.

Thinking about going to the Apple Store for service? Our service is faster, usually less expensive, and carries our full MacMedics 1-year service warranty. See our Blog post about that at http://www.NOappointments.com. The majority of our our Apple Warranty or AppleCare repairs are complete and ready to return to you within 24 hours. Need a rental while your unit is in the shop? We can do that too!

MacMedics is also and Apple Authorized Value Added Reseller, and as such, we are authorized to resell the Macintosh computer line, the Apple iPad, iPod, and Apple TV.

Getting An Accurate Macintosh Repair Diagnosis Is Important. You’ll Always Get One At MacMedics, And Never For More Than $99

without comments

Getting An Accurate Macintosh Repair Diagnosis Is Important. You’ll Always Get One At MacMedics, And Never For More Than $99

Recently, a MacMedics client showed me an on-line review of another Apple Authorized Service Provider that shares the Metro area with one of the MacMedics offices. To keep things as fair as possible, I won’t name names or locations.

Here’s a copy of the review that was marked 1 out of 5 stars:

“Let me fill you in on my story. I’m a sophomore in college, and I own a MacBook Pro. One day the display just stops working. External displays don’t even work. So I bring it to an Apple store nearby. They tell me they can’t cover it under the warranty because of the “external damage” (really nothing more than a few scratches and a small bump or two). So, they want to charge me $1300 for repairs. I figured I’d just take it to an Authorized Service Provider, and have them fix only the parts that aren’t working. Little did I know that about a week later I’d get a call saying they couldn’t do anything for me and that they’d have to charge me $125 for “Diagnostics” when they can’t even tell me what’s wrong with the thing. Overall, if it’s a hardware problem, I’m not even sure if it would be worth trying to save the computer. You may as well just buy another one?”

Let me tell you why this type of situation never happens at MacMedics:

1. If you bring in a unit that is obviously beyond our help or obviously not worth a repair, we won’t try to entice you to check it in for a diagnostic if we don’t think it’s going to be worth fixing. In many cases, if you stop by with your sick Mac, we’ll be able to tell pretty quick if we think it’s worth fixing or even worth looking into. We’ll often plug a unit in to see what’s up with it while-you-wait if we have the open bench space when you stop by. We know that nobody wants to be without their computer, and in many cases if we find out your issue is a simple problem like a bad power adapter, bad battery, corrupt power manager, or a bad stick of RAM it can often be repaired right on the spot.

2. If we do have to open up your MacBook or MacBook Pro to look inside for trouble, and we deem that it needs a repair that is either too much for you, or just to expensive in general our fee for the diagnostic and surgery is only $99. That fee is only charged IF you decide NOT to fix your Mac laptop. Otherwise that $99 diagnostic fee is 100% applied to whatever repair is needed, if you choose to have one performed.

3. If you bring us a Macintosh computer for service, we will usually have an answer for you the same day and always within 24 hours of drop off at the most. Never a week or more as was the case in the review mentioned above.

4. If your unit is super sick (like it needs a $1200 repair) it may still have salvage value. A. We’ll help move you into a new Mac and transfer all of your data (if your data is healthy) for a flat fee of $99. B. If you unit has any value to us, we’ll offer a trade-in value for it. (That’s not something Apple does or anyone else we know of.)

5. If your MacBook laptop has suffered a liquid spill, we offer a $150 “estimate” service, which will get you an estimate on the total repair, and 1-way take apart on the laptop. We’ll remove the logic board, look under the hard drive and even try some basic cleaning and testing to see what is wrong with your MacBook. Unlike our $99 fee, the $150 liquid estimate is work we have to perform, so it’s really like the first leg of the repair, so any needed repairs and parts are in addition to the $150 estimate fee. See this MacMedics Blog post for more info.

6. Our in-lab techs will be honest with you. We will try to find the cause of your computer’s issue, and report back to you with ALL of your options. If we can repair your Mac cost effectively, we’ll go in that direction. If your repair is more than 50% the cost of replacing the unit, we’ll most likely recommend replacing it.

In some cases of a major hardware failure, MacMedics, might be able to move you into a pre-owned Mac. We often can move over your upgraded hard drive and/or RAM to try and maximize the value of what you have already paid for. We’re flexible, and we’ll do whatever we can do to help you get your Macintosh repair (or help you buy a new Apple computer) completed as cost effectively as possible.

We really do love what we do, and no matter what your situation is, we would LOVE to talk to you about your problem. Give us call, send us an e-mail, or just stop by either of two Apple Certified Mac Labs in Millersville or Lanham, Maryland.

We Fix Macs! MacMedics Can Fix Or Service Any Macintosh Ever Made

without comments

We Fix Macs! MacMedics Can Fix Or Service Any Macintosh Ever Made.

MacMedics can fix Macs. Of course all of the recent Macs are no problem, even the last few generations are no problem for us. If the Apple Store or anyone else has turned you away because they say your Mac is too old to work on, then come see us!

This week we worked on two pretty old Macintosh systems.

Case #1: Replacing the hard drive in a Titanium PowerBook G4. Some people really love old Macs, we sure do. The old Ti-Book had been serving it’s owner’s needs since 2001, but the hard drive died. He saw no reason to retire the machine, so he asked us to replace the hard drive.

No problem. Even though PATA hard drives in the 2.5” form factor are getting harder and harder to find, we still have them. Old hard drive comes out, new hard drive goes in, and we transfer all of the data over to the new hard drive.

See this image large size here.

Case #2: Macintosh Classic (from 1990) that is dead, but it’s owners want the data off it. This one is still a work on progress. We’ve worked on this form factor Mac countless times, but in this case one of the case screws is fused in place, so thus far, we’ve not been able to get the Mac Classic apart. We will drill out the screw on Monday to get to the hard drive. This unit has a SCSI hard drive, something that MacMedics is familiar with. We have to pull data off old SCSI drives on a regular basis, so we’ll hook it up to one of our custom rigs to grab the data.