MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Be Thankful For Your Digital Devices And Your Data Stored On Them

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The following was written by Mike Harrison from the MacMedics Washington DC office:

Here’s my “thankful” suggestion for the day. Please take stock of your digital life, your pictures, music, digital content, files, etc. Many of you have a 4-day weekend (This Thanksgiving holiday), so please use some of that time to make sure your computer is backed up. Make sure your cell phone’s content is backed up. If you have an iPhone or iPad, use iCloud backup services. For those who don’t know me, I work with the hard-case customers that the Apple Store can’t help. I see hard drive failures, destroyed computers and data loss every day, no exaggeration. I have customers break down crying because it’s going to cost them thousands of dollars to get back the pictures of their children, or the masters thesis they’ve been working on for six years. I’ve seen young people flunk an entire semester of college because they didn’t have a backup. At least a few times a week customers, will tell me how much they “live” on their computers, many use them for their livelihood and can’t be without them for a few hours. Please be thankful your devices have worked thus far, because it’s only a matter of time before they fail, get stolen or destroyed by a spilled cup of coffee.

If your backup plan is lacking in some way, or you don’t have one at all, please get in touch with your local MacMedics office. We’d love to help you get one set up.

We have lost and lots of suggestions here on the MacMedics Blog. See this link for more info on Time Machine.

Also, with the holidays upon us already, see my tips for protecting your holiday photos here: Protect Your Holiday Photos With These Simple Steps

MacMedics is an Apple Authorized Government Reseller

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MacMedics is an Apple Authorized Government Reseller serving the Washington DC Metro area as well as Baltimore, Maryland and Philadelphia, PA

MacMedics is an Apple Authorized Government Reseller

MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.

We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.

We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:

Anne Arundel County, Maryland
Baltimore City
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)

Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:

“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”

Contact your local MacMedics office to request a quote for new Apple hardware for your agency.

Baltimore 1-866-MAC-MEDICS

Washington 1-888-4-DC-MACS

Philadelphia 1-877-626-MEDICS

Apple Mavericks OS X 10.9 and Western Digital – Data Loss

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Western Digital bundled software is not compatible with 10.9 Mavericks

Update 12/1/13

Via an email from Western Digital:

As we previously announced, Western Digital received reports of Western Digital and other external HDD products experiencing data loss when updating to OS X Mavericks (10.9). Our investigation to date has found that for a small percentage of customers that have the WD Drive Manager, WD Raid Manager and/or WD SmartWare software applications installed on their Mac, there can be cases of a repartition and reformat of their Direct Attached Storage (DAS) devices without customer acknowledgement which can result in data loss. We have an updated version of the software that fixes this issue. We strongly recommend that you install this updated software. Please contact our service and support team with any questions.

Below are links to download the software:

WD Drive Manager for Mac Version 3.1.0.

WD SmartWare Version 1.3.6 for Mac 10.5-10.9.

Western Digital

This email arrived from Western Digital last night. We wanted to share it with our readers as soon as possible.

Dear WD Registered Customer,

As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple’s OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.

The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .

Western Digital

The Western Digital bundled software has been an issue for quite some time, and it is one of several reasons MacMedics does not resell the Western Digital external hard drives. If you have this software, you should NOT use it, and frankly you don’t need it. Any external hard drive will work with Time Machine, and that is all you need for a safe back up.

If you have questions about this, please feel free to give us a call.

Written by Dana Stibolt

October 31st, 2013 at 8:18 am

The MacMedics List Of Known Apple Mavericks Issues

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We’ll be posting our list of OS X 10.9 Mavericks issues as they pop up. We’ll post to our Twitter account whenever we update this page.

Update 10/25/13: The upgrade for the most part has thus far been “friendly” towards design apps. Adobe confirms compatibility with CS 6 and later. With prior versions we haven’t seen any issues yet either.

We are however receiving calls from clients who are experiencing problems effecting other applications, multi-function printers, and syncing data between devices.

In the meantime, as tempting as it is, we are recommending that Mac users hold off on upgrading mission-critical workstations.

1. There are currently no available Mavericks (OSX 10.9) drivers from Canon for the Canon iPF650

2. Apple Mavericks OS X 10.9 and Western Digital – Data Loss – Some of the software that was bundled with external Western Digital hard dives could cause data loss when Mavericks (OS X 10.9) is installed.

3. Mavericks breaks some USB video adapters.

4. Adobe software issues: Adobe is aware of some issues when using Creative Cloud, Creative Suite 6, or Adobe Acrobat products with Mac OS X 10.9 (Mavericks)

In some instances, the Adobe Creative Cloud desktop application may encounter an “incompatible software error” and requires a workaround to be compatible. For the latest information visit:

Lightroom 5 sliders appear different than previously. See this document for additional details:

After Effects CC or CS6 doesn’t launch. See this document for additional details:

Dreamweaver CC becomes unresponsive. See this document for additional details:

Adobe Flash Player may require you to remove sandbox restrictions from your Apple Safari player. Learn more at:

Safari 7 may block the first attempt to view a PDF using Adobe Reader. Get the workaround at:

5. Gmail is broken in Apple Mail:

Written by Dana Stibolt

October 23rd, 2013 at 11:34 am

MacBook Air Flash Storage Drive Replacement Program

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Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013.

MacMedics will replace affected MacBook Air flash storage drives, free of charge.

To see if your drive may be affected, go to the Mac App Store, click on Updates, and choose the MacBook Air Flash Storage Firmware Update 1.1. The firmware update will test your drive to see if it is affected. You will be directed to Apple’s program page for the next steps if needed.

IMPORTANT: If your drive is affected, we strongly recommend that you do not install any operating system updates or new applications. We also recommend backing up your data on a regular basis until you receive a replacement drive. Learn more about backup options

Before you bring your MacBook Air in for service, please back up your data. If you don’t have a way to backup before you visit MacMedics, we can sell you a Time Machine hard drive or a Time Capsule and backup your data for a small fee.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook Air.

The program covers affected MacBook Air for three years after the first retail sale of the unit. Apple will continue to evaluate service data and will provide further updates to this program as needed.

Apple Macintosh Training From MacMedics – Apple Certified Members of the Apple Consultants Network

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MacMedics is Baltimore and Washington DC's BEST choice for Apple training at your home or office!

Apple Macintosh Training From MacMedics – Apple Certified Members of the Apple Consultants Network

Setting up a new Macintosh can be overwhelming. There are often a number of new applications that need to be installed and unfamiliar tasks that need to be performed. When you combine all of these new things at once with the excitement of a new computer installation and a complex data transfer, often, crucial elements can be overlooked.

MacMedics offers One-On-One Macintosh training for our clients. We’ll consult with you at your home or office (or our office) to help you get everything you need working, without overlooking something important like your back up system.

We can help with: • iCal Calendar Syncing & Sharing via iCloud • iPhone, iPod, or iPad Syncing • iPhoto photo importing and management • Time Machine and Time Capsule set up • Off-site back ups • Basic Macintosh operation

Most MacMedics Technicians have more than 10-years of hands-on Macintosh experience. Our passion is the Macintosh platform, and for over 21 years, we’ve been helping new and experienced Macintosh users make their Macs perform the tasks that are crucial to their needs.

Set up your own One-On-One Macintosh training session today!

Reach our training team anytime directly:
1-866-MAC-MEDICS [1-866-622-6334]

Apple Announces New iPhone Lineup, iOS 7 Availability

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iPhone 5c

For the first time ever, Apple introduces two new distinct lines of iPhone: iPhone 5c and iPhone 5s.

iPhone 5c features an all-new colorful design combined with the amazing technologies that customers love in iPhone 5, including the 4-inch Retina display, the blazing-fast A6 chip, iSight and FaceTime HD cameras, ultrafast LTE wireless, and great battery life—up to 10 hours of talk time and up to 10 hours of browsing on LTE.

Its hard-coated polycarbonate enclosure comes in five vibrant colors—Blue, Green, Pink, Yellow, and White. A new Apple-designed case with a soft-touch silicone exterior and microfiber lining complements iPhone 5c perfectly and is available in six gorgeous colors—White, Pink, Yellow, Blue, Green, and Black—for up to 30 fun combinations. iPhone 5c comes with iOS 7.

A new iPhone 4s 8GB model will also be available.

iPhone 5s

iPhone 5s is the most forward-thinking iPhone yet, with state-of-the-art technologies all engineered into a beautiful thin and light metal design. It features the A7 chip with a 64-bit desktop-class architecture—the first ever on a smartphone—and an operating system built specifically for it; Touch ID—an innovative way to simply and securely unlock iPhone with the touch of a finger; and an 8-megapixel iSight camera with True Tone flash that makes taking photos faster and easier than ever. With support for up to 13 LTE bands, customers can connect to ultrafast networks in more places around the world than ever.

Featuring a thin and light, precision-crafted design, iPhone 5s comes in three elegant metal finishes: Gold, Silver, and Space Gray. An Apple-designed iPhone 5s Case, made of premium leather, is available in six rich colors—Black, Brown, Blue, Beige, Yellow, and (PRODUCT) RED.

iOS 7

iOS 7, the most significant iOS update since the original iPhone, features a stunning new user interface, completely redesigned with an elegant color palette, distinct, functional layers, and subtle motion that make it feel more alive.

iOS 7 has hundreds of new features, including Control Center, Notification Center, improved Multitasking, AirDrop, enhanced Photos, Safari, Siri, and introduces iTunes Radio, a free Internet radio service based on the music you listen to on iTunes.

Written by Dana Stibolt

September 10th, 2013 at 2:28 pm

Posted in Announcements,Apple

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Save 40% on Adobe Creative Cloud For Teams – Call Your Local MacMedics Office For A Quote – Offer Ends 8/31/13

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MacMedics is an Apple Authorized Service Provider that serves Baltimore, Towson, Columbia in the state of Maryland

Adobe Creative Cloud for teams is better than ever. Now, you can choose from two ways to get Adobe Creative Cloud for teams — via a complete or a single-app plan. Single-app offers the choice of 14 applications such as Photoshop CC or Illustrator CC plus 20GB of storage and access to Behance Prosite, the Creative Cloud Admin Console, and Creative Cloud Packager.

Single-app plan — The single-app plan is a good offering for customers who are primarily using only one product in their creative workflow but want to experience Creative Cloud and need to remain competitive by having access to the latest and greatest features.

Complete plan — The complete plan offers customers the very latest Creative Cloud desktop apps, services, and business features they need to create their best work and collaborate with their peers.

LIMITED TIME OFFER* — if you act now, you can lock in the promotional price on your first annual renewal — OFFER EXPIRES 8/31/2013

Savings of: 33% — Single-app Plan only $19.99! ($19.99/month or $240/year) Savings of: 40% — Complete Plan only $39.99! ($39.99/month or $480/year)

Please contact your local MacMedics office for an Adobe Creative Cloud for teams quote customized for you.

Written by Dana Stibolt

August 22nd, 2013 at 10:22 am

Baltimore – InDesign User Group October Meeting Details Announced

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MacMedics is an annual sponsor of the Baltimore – InDesign User Group.

Acrobat XI New Features, Forms, and Fodder with Claudia McCue

Tue, October 15, 2013, 6:00 PM
The Johns Hopkins University Applied Physics Laboratory

11000 Johns Hopkins Road
Main Campus, Building 1, Main Entrance, Parsons Auditorium and Cafeteria
Laurel, MD 20723-6099

Register Here:

Event Details

Adobe Acrobat has become the standard and staple for delivering Portable Document Format (PDF) to press, to clients, and now to mobile devices as interactive documents and forms. Its unique ability to retain the intended design makes it the most powerful collaboration tool and the perfect companion for InDesign. Released in the fall of 2012, Acrobat XI is now available with Adobe’s Creative Cloud (CC) subscription.

As we celebrate our fourth anniversary this October, we are proud to bring you a special guest speaker, Claudia McCue. Join us as Claudia reveals many of Acrobat XI’s new features and capabilities in her unique style, for a fun and educational night where she will cover the following topics:

• New editing features in Acrobat XI
• Customizing tool panels
• “Reverse engineering” PDFs to generate Word, PowerPoint, and Excel files
• Acrobat form basics
• Creating matrices in PDF forms
• Adding calculations to PDF forms
• Choosing the correct setting for your output
• Reducing file size without deteriorating quality
• Collaboration made easy
• And more

About Our Presenter:

Claudia McCue is a consultant, Certified Technical Trainer, Adobe Certified Expert (for Photoshop, Acrobat, Illustrator, and InDesign), Adobe Community Professional, and author. Her books include Real World Print Production with Adobe Creative Suite Applications (Peachpit Press, 2009), Fearless Flash: Use Adobe® InDesign® CS5, and The Tools You Already Know to Create Engaging Web Documents (Adobe Press, 2010).

Ms. McCue has more than 25 years experience in real-world productions, and she now teaches how to use Adobe products. Her company, Practicalia LLC, provides custom on-site training for a national client base of design firms, publications, printing companies, and marketing professionals. She is a frequent presenter at industry conferences and creates print-related on-line training videos for Follow her on Twitter (@claudiamccue) or read her blog.

6:00 p.m. Registration, raffle sales in support of our chapter, networking, and refreshments courtesy of MacMedics
6:30 p.m. Welcome and group business
6:45 p.m. Featured presentation with Claudia McCue
7:25 p.m. Break (last chance to buy raffle tickets to win cool stuff)
7:35 p.m. Featured presentation continues
8:10 p.m. Questions & Answers with Claudia
8:30 p.m. Selection of raffle winners
8:40 p.m. Adjourn

Sponsor donations and proceeds from raffle sales are our SOLE SOURCE to pay for the speakers, the food, and the venue. Sponsorships and donations are needed and welcome to keep us going, and raffle tickets give you a chance to win cool stuff.

Written by Dana Stibolt

August 21st, 2013 at 8:12 am

Another Macintosh Data Recovery Case Involving a Spanned or Striped RAID

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Another Macintosh Data recovery in progress at MacMedics Baltimore today!

Right now in the MacMedics Millersville office we are working a data recovery case involving an older IDE based LaCie Big Disk. These hard drives were really popular for a long time and they contain (2) hard drives that form (1) Macintosh hard drive volume. They are super risky to use for several reasons

A. At this point they should be retired due to age anyways.

B. They use two hard drives to form one, so you are doubling your chance for data loss, because if one drive fails you lose the data on both drives.

Read our blog post on the dangers of this type of drive and with 3TB drives now at under $200 just replace these relics of the early days of mass storage.

Written by Dana Stibolt

August 15th, 2013 at 10:00 am