Right now in the MacMedics Millersville office we are working a data recovery case involving an older IDE based LaCie Big Disk. These hard drives were really popular for a long time and they contain (2) hard drives that form (1) Macintosh hard drive volume. They are super risky to use for several reasons
A. At this point they should be retired due to age anyways.
B. They use two hard drives to form one, so you are doubling your chance for data loss, because if one drive fails you lose the data on both drives.
Read our blog post on the dangers of this type of drive and with 3TB drives now at under $200 just replace these relics of the early days of mass storage. http://goo.gl/I27dc
Update 8/12/13: MacMedics is also accepting 3rd party or fake adapters as part of this program. Just bring your iPhone, iPad, or iPod with your questionable adapter and we’ll sell you a new Apple power adapter for $10 and take your questionable one for recycling by Apple.
Apple announces a USB Power Adapter Takeback Program for “fake” power adapters. If you bought a counterfeit iPad, iPhone, or iPod adapter from eBay, Amazon, or elsewhere, you can take it to the Apple Store and they will sell you a discounted genuine Apple adapter for $10 and dispose the potentially dangerous one for you. A good rule of thumb is if you paid less than $19 for your USB power charger, it’s likely counterfeit! In case you missed it, a fake adapter electrocuted someone in China only a few weeks ago.
A MacBook Pro Falls Off The Roof Of A Jeep, Gets Run Over Multiple Times And MacMedics Saves The Data From The Dented Hard Drive!
Update 7/24/13: 15″ MacBook Pro takes a licking and keeps on ticking! Despite falling off of a Jeep at highway speed and getting run over several times, the MacBook Pro still turns on and appears to have a good logic board. Also, the data was recovered by MacMedics off of it’s “dented” hard drive.
Keep reading for more on the story and how we helped this MacMedics customer save their data.
We recently helped an out of town Mac user from New York, who left his MacBook Pro on the roof of his Jeep. It fell off at highway speed and then was run over multiple times by other cars.
In situations where a hard drive has been physically damaged, we always refer Macintosh Data Recovery cases to a “clean room” recovery firm, such as DriveSavers. In this case the owner of this MacBook Pro 15″ want us to try to recover their data despite the risks.
The MacBook Pro was destroyed, I mean really totaled! And, even the unit’s hard drive had been dented in the mishap.
If you have a data recovery case that you need us to look at, please get in touch for the next step in handling your case. If you need to skip over us and go straight to DriveSavers, then do call us to obtain our 10% referral coupon code.
Keep reading for the story and for for the photos of the MacBook Pro carnage!
MacMedics provided great customer service and miraculously saved my hard drive!
We were on our way down to visit my sister when without realizing, I saw my laptop fly off the roof of my car as I was told by a passing motorist a few seconds prior that there was something on the roof. Walking back to get my laptop I watched several cars run over my laptop. It looked hopeless. A whole corner of my 15″ MacBook Pro was bent up and the whole laptop was compacted onto itself.
Depressed, we woke up the following day and went to the mall in Annapolis to go to the Apple Store with hopes to save the hard drive. They referred us to MacMedics in Millersville, MD. We quickly went there after the gentleman on the phone assured us that they would do anything they could to recover the hard drive. We got there and were quickly greeted by a technician. They were very thorough in their explanations of all the possible outcomes for our situation. We dealt with Brandon Carter who was very helpful and answered all of our questions and then Dana Stibolt, the President of MacMedics, who informed us of what to expect and was very sympathetic to our situation. He had reassured us that they would do anything and everything to help us and was extremely nice and knowledgeable.
With great luck, they were able to recover all of my files (pictures, music, documents, etc.) Because my hard drive was dented, it took over 24 hours to recover all the data. Not because of the amount of my data recovery, but because there was damage to the hard drive. The external hard drive (with my recovered data) was mailed Monday and I received it Wednesday with detailed instructions as I how to restore my files. Also included were the business cards of consultants at MacMedics to help if I had any questions.
The people of MacMedics saved me because it was already bad enough that I had destroyed a very expensive laptop that was a birthday gift but also the memories and music I had stored on it. They’re very helpful, knowledgeable and courteous and if I have any future disasters with any of my Apple equipment, I will 100% go back to MacMedics as they did the impossible.
Thanks again and you saved my life!
The MacMedics Washington DC office will host (2) MacPractice seminars in our Lanham, MD conference center on July 22 and August 20. MacPractice is the leading provider of Apple based medical office practice management software. If you are a doctor and are considering switching your office to the Macintosh platform, then this free evening seminar would be perfect for you. Please register at the MacPractice website ASAP!
Check out our newest client testimonial from Schum & Associates – Advertising and Graphic Design. We act quickly when there is an emergency!
“Can’t say enough about how impressed we are with MacMedics. Our OSX server completely died on us and, in a panic, we called MacMedics. We needed to be up and running again fast for our clients. Mike Harrison calmly and professionally took down all of the important information, which reassured us that we had called the right people for the job. We were given the choice to send our drive in or have a tech come out. We needed on-site medical attention for this one. Mike sent Andy Haupt to help us. Andy arrived in record time with a great attitude and ready to get to work. He didn’t want to waste any valuable time. He quickly diagnosed the problem confirming that we needed a new drive. He told us exactly what would be done, reviewed our options and then got to work installing a much better solution for us. He walked us through the best way to configure everything for the future and set it all up for us. He told us the good news was that we had a full back up from the night before that could be installed on the new drive. Furthermore, both Mike and Andy stated more good news. We had a few hours left over from a block of service hours we bought way back in 2010. We appreciate their honesty in letting us know of unused hours from three years ago as I don’t know if any other company would have brought this to our attention. Andy had us back up and running quickly and left us with a smile, his business card and a reassuring handshake. We are very happy to be “backup” and running. Thanks MacMedics.”
Senior Art Director
Schum & Associates
Apple Announces New MacBook Air, AirPort Extreme, and Time Capsule and offers Product Previews of Mac Pro, OS X Mavericks, iOS 7, and iTunes Radio
MacBook Air now features all-day battery life — up to 9 hours for the 11-inch model and up to 12 hours for the 13-inch model. It also features fourth-generation Intel Core processors with faster graphics, next-generation 802.11ac Wi-Fi, and flash storage that is up to 45 percent faster than the previous generation. The everyday, all-day notebook is now an even better value with 11-inch models featuring double the storage and 13-inch models starting at a new lower price.
AirPort Extreme and AirPort Time Capsule
The redesigned AirPort Extreme and AirPort Time Capsule base stations feature three-stream 802.11ac Wi-Fi technology with a maximum data rate of 1.3Gbps, almost three times faster than 802.11n.
Both feature high-powered radios and a six-element beam-forming antenna array to maximize wireless range and performance. At less than 4 inches square and 6.6 inches tall, the all-new design saves valuable desk space.
Sneak Peek — All-New Mac Pro
Apple delivers a sneak peek into the future of the pro desktop with the all-new Mac Pro.
Designed around a revolutionary unified thermal core, the all-new Mac Pro introduces a completely new pro desktop architecture and design that is optimized for performance inside and out. With next-generation Xeon processors, dual workstation-class GPUs, Thunderbolt 2, PCIe-based flash storage, and ultra-fast ECC memory, the new 9.9-inch tall Mac Pro packs an amazing amount of power into an incredibly small package.
The all-new Mac Pro is coming later this year. For more details, visit www.apple.com/mac-pro/.
OS X Mavericks Preview
OS X Mavericks, the 10th major release of the world’s most advanced desktop operating system, comes with more than 200 new features, including Maps and iBooks for the Mac, Finder Tags and Tabs, multi-display support for power users, new core technologies for breakthrough power efficiency and performance, and an all-new version of Safari with iCloud keychain and enhancements to Calendar and Notifications Center.
OS X Mavericks is currently available as a developer preview and will be available for Mac users to download from the Mac App Store this fall. Pricing and up-to-date information will be available at a later date. For more details, visit www.apple.com/osx/preview/.
iOS 7 Preview
iOS 7 delivers the most significant update to iOS since the introduction of the original iPhone. Completely redesigned with a stunning new user interface, iOS 7 comes with hundreds of great new features and enhancements, including Control Center, Notification Center, improved Multitasking, AirDrop, enhanced Photos, Safari, Siri, and iTunes Radio.
iOS 7 is coming this fall. For more details, visit www.apple.com/ios/ios7/.
iTunes Radio Preview
iTunes Radio is a free Internet radio service from Apple featuring over 200 stations and an incredible catalog of music from the iTunes Store, combined with features only iTunes can deliver. iTunes Radio offers radio stations tailored to you based on the music you listen to on iTunes.
iTunes Radio is coming this fall. For more details, visit www.apple.com/itunes/itunes-radio/.
iWork for iCloud beta
iWork for iCloud is a suite of web apps that completes the iWork family, making it easy for anyone with an iCloud account to create and edit stunning documents, spreadsheets, and presentations with Pages, Numbers, and Keynote on Mac or PC browsers.
Developers have access to iWork for iCloud beta starting today and it will be available as a public beta later this year. For more details, visit www.apple.com/iwork-for-icloud/.
“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”
The Land of Kush
A note from your friends at MacMedics: Before you “unleash” these updates on your Mac, PLEASE ensure you have a working and tested backup before you do! Also, updates are always exciting and enticing to install, but if you’re in the middle of a job, do yourself a favor and put on the brakes until you have some time when you can afford to be down if something goes wrong.
MacMedics is dedicated to helping Mac users keep their systems in tip-top shape, but if you make you living with your Mac, don’t risk an update in the middle of a deadline. Also, many updates cause new problems that might be a real setback for you.
See our Apple software update safety page here, before you install a major update (like this one).
About OS X Mountain Lion Update v10.8.4
The 10.8.4 update is recommended for all OS X Mountain Lion users and has features and fixes that improve the stability, compatibility, and security of your Mac, including the following:
-Compatibility improvements when connecting to certain enterprise Wi-Fi networks
-Microsoft Exchange compatibility improvements in Calendar
-A fix for an issue that prevented FaceTime calls to non-U.S. phone numbers
-A fix for an issue that may prevent scheduled sleep after using Boot Camp
-Improved VoiceOver compatibility with text in PDF documents
-Includes Safari 6.0.5
For detailed information about this update, please visit: http://support.apple.com/kb/HT5730
For detailed information about the security content of this update, please visit: http://support.apple.com/kb/HT1222
About iTunes 11.0.4
This version of iTunes comes with several new features and improvements, including:
-New MiniPlayer. MiniPlayer now includes a beautiful new view that showcases your album artwork. In addition, a progress bar is now built right into MiniPlayer.
-Improved Songs View. You can now enjoy your album artwork while in Songs view.
-Multi-Disc Albums. Albums with multiple discs now appear as a single album.
This update fixes a problem that may cause iTunes to quit if you switch between wired and wireless syncing and addresses an issue that may require you to log into the iTunes Store repeatedly.
For information on the security content of this update, please visit: support.apple.com/kb/HT1222.
Local doctors, dentists, and orthodontists who use MacPractice and topsOrtho medical practice management software have discovered that the service approach that MacMedics uses for fast-paced ad agencies and marketing firms also works well for them. MacMedics provides comprehensive support solutions for busy Macintosh environments, so it’s no surprise that our model for creative professionals also works for busy medical offices.
MacMedics supports a number of MacPractice and topsOrtho installations in the Mid-Atlantic region. If your office uses either of these applications, we’re familiar with them and with the type of environment you have running.
If you are in charge of a busy medical office and are interested in purchasing either MacPractice or topsOrtho, please get in touch with us and we can refer you to the authorized reseller for that software in this area.
If your office needs rapid response from a team of Apple Certified professionals who can solve your problems quickly, then we look forward to talking to you about how we can help!
Call us at 1-866-MAC-MEDICS
There’s an ADT Alarm System commercial that is airing right now on TV, and they say that because the computer was not stolen the precious data on it is still safe.
That’s not a good message to be putting out there, because you want to NOT care about your data if your laptop is lost or stolen. It’s funny how so many people perceive the safety of data stored on a computer or iPhone. It’s almost like it’s part of the device, but it’s really something else entirely. No matter the computer (laptop, desktop, iPhone, or iPad) the data ALWAYS needs to be in two places at the very minimum. Ideally, your data should be backed up at your location, but ALSO off-site. See our Blog post on the “Golden Triangle” of data protection.
Also, if someone DOES steal your laptop, you ideally want to have the ability to erase the data on it remotely or at least “lock” it so the data is not accessible to the thief. The password on a Mac can be easily be reset, so consider using File Vault in OS X 10.7 and 10.8. That way the data is encrypted and that level of file protection cannot be broken.
See Lojack for Laptops.
Also, I always tell people that you really do need to plan ahead for possible theft. If someone breaks in to your home or your office with the intent to steal stuff, there’s a good chance that they will steal your backup drive too. This is why I always tell people that they ALSO need an off-site backup.
Having an alarm system is a must, but even with an alarm system thieves can still make off with your stuff.
Another tip is to use a Time Capsule. While NOT an off-site backup, the Time Capsule is usually not right next to your computer, so if someone makes off with your computer and obvious valuables, they are less likely to find by chance or locate your Time Capsule.