MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

MacMedics 5-Star Review: MacMedics was perfect!

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MacMedics was perfect! I called them in the morning and told them about my Mac mayhem and they told me to come right over to the store. They fixed the problem in about 20 minutes and gave me all the information about was wrong with the computer and why. I understand that it may not always be that easy, but it was perfect timing. It was a million times more cost and time effective than any experience I have had at the Apple Store. They also were not condescending like the Apple Store can be. I will always come to MacMedics for all my Mac needs and definitely suggest you do the same. I also noticed that they have refurbished Mac products at great prices so definitely think about contacting them before buying your next iPad or MacBook. It was also great supporting a local business. Thanks MacMedics!

Leah Michaels
Baltimore, MD

MacMedics Reviews: Two Thumbs Up!

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Two thumbs up!

Two thumbs up! When my MacBookPro began making ominous grinding noises during my travels I feared the worst, and set out to buy a new one – a cost I could ill-afford… Apple doesn’t repair laptops more than 5 years old, so the store in Baltimore helpfully suggested that I consult with a good ‘repair shop’ before buying and gave me short list of reputable service providers to chose from. Two places in town could have helped but the turn around was more than a week – too late for my next flight. However, MacMedics assured me a 24 to 48 turn around, well worth the longish drive to Millersville. Their service speaks for itself: – professional welcome and diagnostic on the spot, within a few minutes of my arrival I understood the problem (fan was shot); – Recommended replacement of fan, hard drive (to solid state for best performance). – They called the next morning (less than 24 hrs) for pick up; – They had done what they promised, ensured that nothing was lost from my old hard drive, completely updated the operating system, answered all my somewhat anxious questions and replaced – as a courtesy – rubber tabs under the laptop for which I knew Apple charged about $10 a pop. So, the laptop is working very well, the mechanics have been cleaned and renewed, the operating system has been updated, and I saved over $1,000. What’s not to like?

Baltimore, MD

Written by Dana Stibolt

July 26th, 2015 at 9:31 pm

MacMedics Macintosh Data Recovery Case Files: Army Ranger

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You might recall on Veterans Day we put out an offer for a free data recovery for a veteran who needed some help recovering photos of their service, important life events, and all of their data. Nobody stepped forward.

I am happy to report that we found an Army Ranger who was in need of our services after he dropped his 13” MacBook Pro.

The metal on the edge of the right palm rest (where the hard drive lives) was dented out from the impact of the fall where the force pushed the hard drive so hard it pushed out on the metal in an imprint of one of the edges of the hard drive.

We never really thought that we would be helping to the degree that we did. We were not able to recover 100% of the data due to the damage, but we got most of it. The number of photos of gravesites, combat memorials, and fallen comrades this Ranger had been staggering. It was our honor to bring this data back to him at no cost.

In the process of recovering his data, we decided that we would also fix his broken MacBook Pro screen as well.

If you see a veteran, let them know that you support them, and if you have the ability to pay for their meal, toll, haircut, or help them out with a repair bill why not do it? He told me they are not looking for a free ride, but as Americans there is no way we can ever re-pay the debt to our service men and women. So, if you can do something to acknowledge their service and sacrifice, you should.

MacMedics 5-Star Review: Amazing service!!

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Amazing service!! Had a Mac that I recently acquired for my children. Brought all three kids to the store and Chris K. took amazing care of us. Even helped me entertain the kids. A+++ service. Will be going back to see them again.

Doug R.
Pasadena, Maryland

Written by Dana Stibolt

July 14th, 2015 at 7:13 am

5-Star Review: MacMedics Of Millersville Has Been Very Helpful, Instructive, And Considerate

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MacMedics of Millersville has been very helpful, instructive, and considerate in every interaction with them concerning my MacBook Air . From the first moment of the first phone contact I spoke with a person who was not only a good listener but also alive and quick to set up my appointment! At their facility I received thoughtful attention, sensitive assessment of my situation, and pertinent advice including viable, clear options from MacMedics President Dana himself. My decisions about these options were respected, and my concerns addressed sensitively. He also rapidly answered a followup query a week later, providing extra advice about security, dealing with every segment of the problem patiently. I heartily recommend MacMedics of Millersville to any Mac customer who wishes to be treated well by experts who also
demonstrate kindness and a sense of humor!

Jani W.
Bloomsburg, PA

Written by Dana Stibolt

April 30th, 2015 at 8:02 pm

MacMedics 5-Star Review: “I can’t tell you how wonderful MacMedics has been!”

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I can’t tell you how wonderful MacMedics has been!

I can’t tell you how wonderful MacMedics has been! I am a photographer who has used Apple products for years. I end up taking hundreds of GB worth of photos and am very hard on my computer when it comes to editing and storing all of them. My Mac was a few years old and I wanted to upgrade my RAM and hard drive space. After speaking to MacMedics they helped me find the best solution- I ended up installing extra RAM, getting a solid state hard drive for my operating system, and getting separate hard drives to help store all of my photos. They fixed everything efficiently and were really patient and thorough when answering all of my questions! When I later had some issues with my disk permissions, they were able to walk me through what I needed to do to fix these and the problem was solved. Many people have no idea where to turn for Apple services, sales, or data recovery, so they just end up going to the Apple Store and paying too much for it, not getting an accurate diagnosis, or going elsewhere and ending up with terrible service. But that is not the case with MacMedics- they are great on all accounts. They also give you a 1 year warranty- a big plus in my book. Highly recommended!

-Crownsville, MD

MacMedics Washington DC Seeks On-Site Macintosh Engineer/Tech

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We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC office FULL-TIME. If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2015!

MacMedics (an Apple Authorized Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support team. As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.

The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!

A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, company paid high-speed Internet access and Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; low-cost heath/dental insurance and a 401k plan with company matching are also included.

If you’re interested in being part of a well-established consulting company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!

If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.

MacMedics Baltimore (Near BWI) Seeks An Apple Certified Macintosh Technician

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Apple Certified Macintosh Technician Opening In The MacMedics Baltimore Office

Come work for MacMedics, the company that revolutionized on-site AND in-lab Macintosh service, sales, support, and consulting in the Mid-Atlantic region. A unique opportunity to join the MacMedics team in is available for the right person.

MacMedics is seeking an Apple Certified Macintosh Technician to join our Apple Service team. Candidates must know their way around the inside of all Macintosh models. You would be working mostly in the MacMedics office in Millersville, MD (near BWI) handing walk-in Apple warranty and non-warranty repairs, as well as repairing sick Macs for our on-site clients from time to time. This position would also include helping walk-in clients, answering the phone, helping clients trade-in and/or upgrade their Mac or iPad, add RAM and hard drive upgrades, and documenting your work with tech notes.

This position does have the potential for career advancement into other roles at MacMedics.

We’re looking for a for self-motivated person who is incredibly detail oriented and who can speak to clients on the phone with clarity and communicate well via email and tech notes.

The right applicant must be an Apple Certified Macintosh Technician and have at least 3 years of Apple hardware and software experience.

This job could be a path for career advancement for someone who is a Genius currently employed at the Apple Store who wants to get away from working in the mall, crazy retail hours, or working the night shift.

As a member of our team you will be entitled to the following:

1. A 40-hour work week. We love our work, but we know to be our best, our people need to be fresh and ready to think on their feet. Lots of IT firms promise big bucks, but they are weak on benefits and heavy on the hours.

2. A competitive salary that matches your experience.

3. A bonus plan that rewards you going the extra mile. If you can create results in a number of categories, you can add on serious dollars to your annual salary.

4. A real full-time job with a paycheck every two weeks. Lots of IT firms are looking for Mac folks to help them, but many of them only want to “contract” the help so they don’t have to pay benefits.

5. The best health and dental insurance money can buy, and MacMedics pays 75% of the premium! After 2-years of working at MacMedics we pay 100% of your insurance. And in both cases, not just for you, but also for your spouse and children.

6. A 401K program with company match. We pay all the management fees and take whatever percentage or fixed figure you desire right out of your paycheck.

7. A MacBook Pro laptop computer, iPhone, and company paid iPhone service plan.

Please e-mail resume and cover letter to

Apple Releases OS X Yosemite v10.10.1 Update

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Before you install ANY Apple Software Update, you should first ensure you have a good backup via Time Machine or other backup method. See our Apple Software Update Warnings Page here.

The OS X Yosemite v10.10.1 Update is recommended for all OS X Yosemite users.

Updating your system:

– You should back up your system before installation. To do this you can use Time Machine.
– Do not interrupt the installation process once you have started to update your system.
– You may experience unexpected results if you have third-party system software modifications installed, or if you’ve modified the operating system through other means.
– Use Software Update to check for the latest Apple software using the Mac App Store, including this update.
– Other software updates available for your computer may appear, which you should install. Note that an update’s size may vary from computer to computer when installed using Software Update. Also, some updates must be installed prior to others.

About the update:

The OS X Yosemite v10.10.1 Update improves the stability, compatibility, and security of your Mac. This update:

– Improves Wi-Fi reliability
– Improves reliability when connecting to a Microsoft Exchange server
– Resolves an issue that may prevent Mail from sending messages through certain email service providers
– Addresses an issue prevents connecting to remote computers using Back to My Mac
– Resolves an issue where sharing services, Notification Center widgets and Actions may not be available
– Addresses an issue that could cause Notification Center settings to not be retained after a restart
– Addresses an issue that might prevent the Mac App Store from displaying certain updates
– Addresses an issue that could prevent some Mac mini computers from waking from sleep
– Resolves an issue that might prevent Time Machine from displaying older backups
– Addresses an issue that might prevent entering text in Japanese

Enterprise content

For enterprise customers, this update:

– Allows you to append search domains for partially qualified domain names when performing DNS lookups (consult the discoveryd man page for more information)
– Addresses an issue where the Mac App Store might offer an update to Apple Remote Desktop when the latest version is already installed

Written by Dana Stibolt

November 18th, 2014 at 10:51 am

Posted in Apple,Warnings,Yosemite

Tagged with ,

Explore Your Baltimore Creative Community – Baltimore Behance Portfolio Review Event 6

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Baltimore Behance Portfolio Review Event 6
November 8 @ 6pm – 1221 Scott St., Baltimore, MD 21230

“Attend your local Portfolio Review to present and get feedback on your work, hear from a remarkable range of guest speakers, and socialize with members of your local creative community.”

Bring your creative projects, in any form, to share in a FREE, casual evening of feedback, food, and fun! For over two years, Behance Portfolio Review Week events have occurred across the globe. Adobe’s acquisition of Behance significantly extended their reach.

Baltimore has been involved from the very beginning. Led by Jon-Michael Moses, the Baltimore group is turning this event into a key focal point around which area creatives can meet, trade knowledge, collaborate and enrich creativity in Maryland.

For the November 8 event, the group is proud to include as volunteer mentors:

Cephas Jackson, Omega Sound Studios
Dean Alexander, Dean Alexander Photography
Bob and Frank Cicero, Globe Poster / MICA
Luke Rettig, 990 films

Know someone who could fill a gap or benefit from attendance? Point them to the event! ALL creative minds, from Performing Arts to Web Developers, are welcome!

A photo booth, and even some space to accommodate performing arts, promises to make this a festive occasion. Door prizes include two 1-year memberships to Adobe Creative Cloud.

The event is hosted by Chris Rothe of Write Notepads and will take place at The Bindery, a lofty industrial studio just a few blocks from M&T stadium. Uber is providing transportation, up to $30, so there is no excuse not to come see what the Baltimore Behance group is about! RSVP NOW!

Jon-Michael Moses, Breck Jones, Vicky Ryder, Chris Rothe

More Information:
Event Press PDF
Facebook Event Wall
Video & Graphic Resources
Baltimore Behance Team Page

Written by Dana Stibolt

November 3rd, 2014 at 1:59 pm

Posted in Uncategorized