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Macintosh Consulting, Service, & Support

Archive for the ‘21146’ tag

MacMedics 5-Star Review – “One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE!”

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We had to share this recent 5-Star MacMedics review that mentions Alton Brown and Sandy the Shop Cat the shop kat. Enjoy.

“My five-year-old, well-out-of-warranty (but dearly loved) 17” MacBook Pro committed suicide last Thursday evening. It had been behaving perfectly 99.9% of the five years I’ve owned it, then it went glitchy with video and virtually flamed out. It was HOT. Alton Brown could have used it as a heat source for a punishment on “Cutthroat Kitchen” (“One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE…”). There was a sizzling-snap noise and it was dead. I have a lot of IT experience and have built and rebuilt countless Windows PCs and laptops. While I suspected the logic board (what everyone else calls a system board or motherboard), I wasn’t sure.

I don’t *want* a new laptop. So I logged in to make an appointment at the Apple Store for a repair quote. While I expected it to be traumatic, I didn’t expect the first trauma to be trying to simply get an appointment. The first available option was five days out! How could I survive in limbo for five days? Then I noticed that there are several Apple-annointed independent computer repair options in the area! SAVED!

Honestly, I chose MacMedics partly for the quickly-available appointment and partly because they have a store cat. The store cat is most excellent and fluffy, by the way. If you go there, give the kitty gentle head scritches but not back pets.

ANYHOW, the laptop died Thursday night and I took it to them Friday at lunchtime. It took about 2 minutes for them to inform me that the logic board had been fried by the failure of the video chip, that it’s an $800 part, and *that there is an extended warranty that covers the issue until the end of this calendar year!* They were able to bill the entire repair to Apple. So having my laptop attempt self-immolation is aggravating, but timing is everything.

MacMedics ordered the part immediately, and let me know that they couldn’t predict how long it would take to arrive. They did inform me of the updates I would receive by email. Off I went to be limited to an iPad over the weekend and possibly for longer. Well, on Monday (literally the next business day) I got a lunchtime email letting me know that the repair was complete. Top notch service!

As a side note, they inquired about my data backup solution without being pushy-selly about it (which is good, as I had that covered), and made a couple of security observations that were helpful and appropriate.

All-in-all, MacMedics is a good alternative to the Apple Store. Especially since the Apple Store is completely lacking in resident cats.”

When your Macintosh requires service, MacMedics is where you should come first!

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Today, another computer repair shop came to visit MacMedics. They were trying to fix a MacBook Air and came to see us to try to buy an Apple hard drive service part.

We certainly respect other places trying to help their customers, but these folks are just not equipped to fix Apple gear without the Apple tools, training, and certifications that we have here at MacMedics.

The representative that visited us grabbed the Apple SSD hard drive (just a small memory card the size of a stick of gum) out of their bag, and said while handing it to me with their bare hands (without the necessary static bag protection), “I need one of these”. I promptly suggested that we go ahead and put it in a static bag for them.

They were convinced that was the issue with the computer was in fact a faulty SSD hard drive. I explained that SSD hard drives rarely go bad, and the best way for us to help them would be to have the whole MacBook Air. That way, we could perform a free test on the computer with the SSD hard drive installed back into the unit. They did not bring the MacBook Air with them for today’s visit.

If you have a Macintosh computer, or any other Apple gear like an iPad, iPod, iPhone, Apple Watch, or Apple TV, there’s really no reason not come visit MacMedics first. We’re the only Apple Authorized Premium Service Provider in the Baltimore-DC region. Our Apple diagnostic test of your gear is free and requires no appointment. Plus, all current Apple Macs are repaired with genuine Apple Service parts and ALL paid-for repairs come with the famous 1-Year MacMedics warranty.

New Google 5-Star Review for MacMedics Severna Park

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“Just wanted to say thank you to Jeff at MacMedics Severna Park, Maryland for his great customer service. Last year, my daughter’s MacBook needed a new hard drive and he did a great job replacing it and getting it back to her so she could finish a project for school. She was having some minor issues after her classes ended in May so I brought back in to have him look at it. He did a quick check and advised me on our option it’s a 2009 model so it may be time for a new model. Jeff took time to go over new Apple options as well as some used models. It’s customer service like this that keeps me coming back to MacMedics. We bought my son’s computer there and I’ll be back to see Jeff when my daughter needs a new or used one. Thank You Jeff and all the great staff at MacMedics.”

Written by Dana Stibolt

May 26th, 2016 at 9:02 pm

MacMedics Cyber Monday deals: iPhone glass repair $30 off and MacBook LCD repair $100 off!

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MacMedics is an Apple Authorized Service Provider, and as such we service every item that Apple makes, including the iPhone, iPad, iPod, Apple Watch, and Apple TV. See for more info.

Update: 12/28/10 MacMedics has lowered our iPhone 3G & 3G S glass/digitizer repairs. iPhone 3G is now $79 and iPhone 3G S is now $89. Plus all iPhone 3G, iPhone 3G S, and iPhone 4 “Back Glass” repairs are performed as While-You-Wiat repairs in our Millersville, Maryland office in about 10 minutes. See all the details here. Flat fee FedEx Ground shipping anywhere in the USA is only $10!

MacMedics Cyber Monday deals: iPhone glass repair $20 off and MacBook LCD repair $100 off!

So maybe your iPhone had a hard Thanksgiving, if so your friends at MacMedics have you covered with good deals on our iPhone glass/digitizer service.

iPhone 3G glass/digitizer/lens repair only $79 (Regular price $109)

iPhone 3G S glass/digitizer/lens repair only $89 (Regular price $129)

If you MacBook is home from college or just got caught up in some holiday hi-jinx and ended up with a broken LCD, we’ve got that too.

MacBook (Black or White plastic model) parts and labor $249

These special prices are only good Monday and Tuesday (November 30th and December 1st 2009). Must metion “Cyber Monday” to get sale price. If you can’t get you device to us in time, call us to set up your repair, and we’ll hold the price for one week until your unit reaches us.

Return FedEx Ground shipping is included for all three deals. Upgrade to FedEx Express for only $10!

Call 1-866-MAC-MEDICS to set up your repair!

Written by Dana Stibolt

November 29th, 2009 at 5:59 pm

More on Do-It-Yourself iPhone repairs and cheap iPhone/iPod parts from the Internet

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MacMedics is an Apple Authorized Service Provider, and as such we service every item that Apple makes, including the iPhone, iPad, iPod, Apple Watch, and Apple TV. See for more info.

Update: 8/29/10

With the iPhone 4 out now, this post is more important than ever. Here’s a few things you need to know:

1. The iPhone 4 is like the original iPhone 2G. The glass, LCD, and digitizer all all fused into one piece. What does this mean for repairs? It means that if you buy iPhone 4 “glass” from eBay or Craigslist, it’s totally useless. You simply can’t install just the glass on an iPhone 4.

2. The iPhone 4 is more advanced than ever, and it’s not quick job to swap the glass and LCD. There are lots of small and different sized screws, and the iPhone is built upside down (just like the Uni-Body MacBooks). In order to even get to the broken glass, the entire iPhone needs to be taken apart. The last part to be removed is the glass, so there
are lots of layers and little parts.

3. Is the place you’re taking your iPhone to be repaired an experienced repair shop? Are they using a static safe work bench to take your iPhone apart in? That guy at the mall or the one working out of the back of van is most likely not.

Update: 1/5/10

See all of our iPhone “Do-It-Yourself” warnings posts at this link. They have become some of the most popular posts on the MacMedics Blog because they are true. Check’ em out!

So we’ve been over this before, but well meaning folks are still trying the Do-It-Yourself route on iPhones.

By our calculations you might save about $40 by doing the repair on your own, when trying to fix an iPhone 3G. If you make a mistake it’s going to be more. Also, if you’re considering this route, be sure to factor in all the costs.

1. Parts (are they real or copies?)

2. Shipping (How much will it cost to get them to you, do you have to pay to send them back if they are the wrong ones or defective?)

3. Tools (Does the part include the right tool?)

4. Supplies (Does the part contain all the supplies needed to install it?)

5. Time (How much time will it take for you to compete the repair? If the repair goes wrong how much time will it take for you get your iPhone back on it’s feet again?

6. Warranty on parts (Are the parts guaranteed, or did they come from an anonymous seller on eBay?)

7. What’s the risk factor of doing a complex iPhone repair you’ve never done before.

The people that sell the parts are often the same people that make the step-by-step videos. Yes! it looks easy on video, because they edit out all the re-tries to remove the broken glass, the part where they get cut, and where they crack the LCD and/or destroy the iPhone’s frame.

When you take apart an iPhone the first few times, you’re going to mess something up. We know because we’ve seen the end results. Even if you bail on your DIY repair and come to us, our service might end up costing more if we have to un-do a previous repair attempt. MacMedics has performed the iPhone 3G and iPhone 3G S screen/lens/glass/digitizer repair thousands of times, so we know what we’re doing, and we can do it fast!

We had to share this e-mail and photos with you. The names have been removed to protect the innocent.

“Hi, I wanted to contact you to find out if you can help me fix my iPhone 2g.

The glass of the phone got cracked, and mistakenly, I bought the parts and tried to fix it myself. Unfortunately, as you can see on the pictures I am sending attached, I ended up with a bunch of screws, battery, hard drive and other internal parts of the iPhone. I also bought a blue black part to change the original one, which was way too scratched and old.

I have every single piece with me and would like to know if you guys accept phones in this situation, I would like to know how much it would cost me to have it fixed.

Thank you.”

See this photo in a large size

Needless to say, this iPhone is likely beyond our help. As this is really bad and it does not appear to be disassembled in a static safe workspace to boot.

Here’s our current iPhone and iPod price list. Click on it to see it large size.

Written by Dana Stibolt

October 18th, 2009 at 6:47 pm