MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘Apple Authorized Government Reseller’ tag

5-Star Reviews That Customers Have Left For MacMedics

without comments

The only place I will ever go for any Mac products.

Brought in a MacBook Pro and had the hard drive replaced and all data transferred. Two weeks later the track pad went crazy. I was on vacation and emailed Dana and he answered back immediately. When I returned home, I took the computer back and after consulting with Chris, decided to purchase a new MacBook Air. I was refunded the cost of the newly replaced hard drive and given a fair trade-in discount for my old computer. Great guys to work with and I recommend them highly for the personal service they provide. The only place I will ever go for any Mac products.

-Baltimore, MD

MacMedics remains our go-to place when time and getting it right is of the essence.

I brought my wife’s 2011 MacBook Air into the MacMedics Baltimore office yesterday to see if they could help remove some cruft from her machine’s hard drive. I was having some trouble removing all of the adware. Jeff met us at the door and in no time had downloaded an adware removal tool onto her hard drive, removed the adware, a boatload of movies and other items our daughter had placed on the machine and got the machine back to its former speed. Great to see professionals at work. This remains our go-to place when time and getting it right is of the essence. Thanks, guys.

-Baltimore, Md

Thanks Mac Medics

Thanks Mac Medics, especially Mike, for the excellent job of migrating the data and applications from my old Mac Pro to the new one. Could have had the migrating done cheaper at the local Apple Store but wanted to go with a trusted and reliable source for my data transfer. This is the second time I’ve used Mac Medics, and it was well worth the cost and saving my time. Also, Mac Medics is always there to respond to my questions with sound advice.

-Arlington, VA

MacMedics was perfect!

MacMedics was perfect! I called them in the morning and told them about my Mac mayhem and they told me to come right over to the store. They fixed the problem in about 20 minutes and gave me all the information about was wrong with the computer and why. I understand that it may not always be that easy, but it was perfect timing. It was a million times more cost and time effective than any experience I have had at the Apple Store. They also were not condescending like the Apple Store can be. I will always come to MacMedics for all my Mac needs and definitely suggest you do the same. I also noticed that they have refurbished Mac products at great prices so definitely think about contacting them before buying your next iPad or MacBook. It was also great supporting a local business. Thanks MacMedics!

-Baltimore, MD

Two thumbs up!

Two thumbs up! When my MacBookPro began making ominous grinding noises during my travels I feared the worst, and set out to buy a new one – a cost I could ill-afford… Apple doesn’t repair laptops more than 5 yes old, so the store in Baltimore helpfully suggested that I consult with a good ‘repair shop’ before buying and gave me short list of reputable service providers to chose from. Two places in town could have helped but the turn around was more than a week – too late for my next flight. However, MacMedics assured me a 24 to 48 turn around, well worth the longish drive to Severna Park. Their service speaks for itself: – professional welcome and diagnostic on the spot, within a few minutes of my arrival I understood the problem (fan was shot); – Recommended replacement of fan, hard drive (to solid state for best performance). – They called the next morning (less than 24 hrs) for pick up; – They had done what they promised, ensured that nothing was lost from my old hard drive, completely updated the operating system, answered all my somewhat anxious questions and replaced – as a courtesy – rubber tabs under the laptop for which I knew Apple charged about $10 a pop. So, the laptop is working very well, the mechanics have been cleaned and renewed, the operating system has been updated, and I saved over $1,000. What’s not to like?

-Baltimore, MD

Amazing service!!

Amazing service!! Had a Mac that I recently acquired for my children. Brought all three kids to the store and Chris K. took amazing care of us. Even helped me entertain the kids. A+++ service. Will be going back to see them again.

-Pasadena, Maryland

I can’t tell you how wonderful MacMedics has been!

I can’t tell you how wonderful MacMedics has been! I am a photographer who has used Apple products for years. I end up taking hundreds of GB worth of photos and am very hard on my computer when it comes to editing and storing all of them. My Mac was a few years old and I wanted to upgrade my RAM and hard drive space. After speaking to MacMedics they helped me find the best solution- I ended up installing extra RAM, getting a solid state hard drive for my operating system, and getting separate hard drives to help store all of my photos. They fixed everything efficiently and were really patient and thorough when answering all of my questions! When I later had some issues with my disk permissions, they were able to walk me through what I needed to do to fix these and the problem was solved. Many people have no idea where to turn for Apple services, sales, or data recovery, so they just end up going to the Apple Store and paying too much for it, not getting an accurate diagnosis, or going elsewhere and ending up with terrible service. But that is not the case with MacMedics- they are great on all accounts. They also give you a 1 year warranty- a big plus in my book. Highly recommended!

-Crownsville, MD

Love the fast service and knowledgeable technicians!

Thanks, Macmedics for repairing my macbook hard drive! Totally covered under warranty-most appreciated for finding that out for us! Love the fast service and knowledgeable technicians!!

-Severna Park, MD

Mac Medics was able to understand my problem

Mac Medics was able to understand my problem and fix my computer much faster than I expected! I spent a week of frustration on the phone with Apple and even went it to an Apple Store but no one was able to help me. I walked in to Mac Medics, explained my problem and I was out of there in less than 15 minutes! I went in on a Monday and my Mac was returned to me on Friday – after being sent to Apple and getting the hard-drive recovered at Mac Medics. I am very impressed with the staff at Mac Medics and I would highly recommend their services! Thank you!

-St. Marys City, Maryland

They will be our go-to folks for Mac repair from now on

Chris was very knowledgable, friendly and helpful, and we talked about a number of options. This was about 2 pm on a Friday afternoon. He had the fan replaced, a new hard disk installed plus additional memory by 4pm the same day. I am impressed. They will be our go-to folks for Mac repair from now on.

-Sandy Spring, Maryland

Thank you, thank you, thank you!

“Thank you, thank you, thank you! You saved my data, and I’m grateful (and busy running the back-up right now).”

-Severna Park, Maryland

Great service as always!

“Thanks so much for getting Andrew out to help us so soon– he was great, and we’re very happy to be back up and running. Great service as always, thanks again!”

-Silver Spring, MD

I wish I had just gone to MacMedics first!

“In an effort to replace an old 2006 Macbook’s hard drive, I disrupted a few parts and was unable to get the unit to power on. I took the thing to both XXXXXXXXXXX in XXXXXXXXXX and two Apple stores before going to MacMedics. I wish I had just gone there first! The consultant Ed made a few quick adjustments and had the thing fixed in a jiffy, at no charge (I paid Chesapeake Computing a $40 service fee for nothing – they held it for almost two weeks and then informed me it wouldn’t turn on – duh!). MacMedics is what the Genius Bar should really be. Great customer service and truly knowledgeable staff. Thanks, Ed! You were awesome. Will definitely be back.”

-Baltimore, Maryland

This consultant was very easy to work with

“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”

-Annapolis, Maryland

Great Expertise! Reliable, Fast, Honest, Affordable!

“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”

-Severna Park, Maryland

MacMedics – The 911 place to go

“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”

– Mechanicsburg, Pennsylvania

MacMedics Super Service

“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”

-Kent Island, Maryland

This consultant went above and beyond and did a great job.

“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”

-Baltimore, Maryland

Dana Stibolt did an excellent job! Professional and timely service!

“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”

-Baltimore, Maryland

Thanks for the quick Macintosh Service.

“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”

-Gambrills, Maryland

Customer for life!

I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.

Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.

The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.

I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.

Kudos to MacMedics! You have a customer for life!

Catonsville, Maryland

A New/Old MacMedics Client Has This To Say: First of all, I have three things to say: “use them”, “use them”, “use them”.

without comments

It’s no secret that MacMedics can handle pretty much anything our clients can come up with (even when other Apple service or consulting firms can’t).

Here’s a recent MacMedics review a customer left for us. He had been to see us 20 years ago, and when he ran into a tough problem he remembered us and came back. He also got to witness our data recovery skills and customer service for another client who happened to visit MacMedics in Severna Park, Maryland at the same time he did.

“My MacBook from 2009 stopped working with Quicken. I went to an online Quicken specialist, supposedly, and after 5 hours of working on my computer, they couldn’t fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around – they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed!

First of all, I have three things to say: “use them”, “use them”, “use them”.

Initially I spoke with their technician, Chris over the phone, who encouraged me to use their in-house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was reassuring was Chris’s people skills. He assured me that they will find a solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn’t a simple fix; especially since another company wasn’t successful in resolving my problem.

Side note: After having my problem fixed – A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario – you could see the change of this client’s demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client.

Thanks again!!”

What can we do for you?

If you have a tough Macintosh service or repair problem, come visit us and let us put you at ease.

If you can’t get in touch with your Apple Consultant, Apple Reseller, or Apple Service Provider, and you are need of expert Mac service then you need to call MacMedics, where we jump right in to solve your problems with SWAT Team like precision.

Call any of our local MacMedics offices for in-lab or on-site help anytime!

MacMedics is an Apple Authorized Government Reseller

without comments

MacMedics is an Apple Authorized Government Reseller serving the Washington DC Metro area as well as Baltimore, Maryland and Philadelphia, PA

MacMedics is an Apple Authorized Government Reseller

MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.

We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.

We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:

Anne Arundel County, Maryland
Baltimore City
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)

Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:

“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”

Contact your local MacMedics office to request a quote for new Apple hardware for your agency.

Baltimore 1-866-MAC-MEDICS

Washington 1-888-4-DC-MACS

Philadelphia 1-877-626-MEDICS

MacMedics Is An Apple Authorized Value Added Reseller

without comments

MacMedics is an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and an Apple Authorized Service Provider, as well as being Certified Members of The Apple Consultants Network and Apple Developers. With two offices in the State of Maryland, and one in Philadelphia, we are well positioned to provide our famous, award-winning support and service to the Baltimore and Washington DC areas, as well as Northern Virginia, Wilmington, Delaware, Philadelphia Metro area, and Southern New Jersey.

The Apple Value Added Reseller authorization is top tier reseller designation by Apple. Apple Value Added Resellers and Apple Specialists are the same level of Apple sales authorization. Apple VARs generally have a deeper focus on Apple solutions as well as consulting and service. Apple Specialists usually have more of a retail sales focus. Both Apple VARs and Specialists are Apple Authorized to resell Macintosh computers, Apple software and accessories, as well as iPads, iPods, and Apple TV. Neither are permitted to resell the iPhone.

With MacMedics’ 25-years of service and support to the Washington DC, Baltimore, and Philadelphia areas, we’re proud to be authorized by Apple for both Apple sales AND service. As an Apple Authorized Value Added Reseller, we are authorized by Apple to resell Macintosh computers, the Apple iPad, the Apple iPod, and the Apple TV.

Here’s more information on Apple Authorized Value Added Resellers from Apple:

Independent Apple Value Added Resellers (VARs) are professionals authorized by Apple to deliver customized, market-specific solutions. Combining their technical knowledge with industry experience, Independent Apple Value Added Resellers can help you simplify and enhance your technology—leading to improved business processes and increased success.

Working with an Independent Apple Value Added Reseller, you gain:

• Customized multi-platform solutions
• Professional, industry experience
• Apple trained and certified expertise
• Proficiency in Apple and complementary products
• Additional services to support your business

Specialized Solution Expertise

Trained in Apple and complementary technology, working with independent Apple Value Added Resellers means that you’re getting high quality service and expertise. In addition to providing technology solutions, many independent Apple Value Added Resellers also provide additional services, such as: strategic planning, system design, and training.

Things to consider when choosing an Independent Apple Value Added Reseller:

• What is their specialized expertise
• What are their qualifications and certifications?
• Are they an Apple Authorized Service Provider?
• What other services do they offer?
• Will they integrate third-party products you need?
• Do they provide on-site services?
• Will they provide customer references?

MacMedics Has Purchased Apple Specialist, macUpgrades Of Bethesda, Maryland

without comments

A letter from Craig Hirai / Amy Wooden of macUpgrades:

Dear Former macUpgrades Customer,

We are pleased to let you know that MacMedics, in Lanham, Maryland, has purchased all the assets of macUpgrades. Dana Stibolt, President, and Kory Barrett, Vice President, have been a real pleasure to work with, as we have completed this rather complicated transaction. Their professionalism and competence have been most refreshing. We would encourage you, your friends and neighbors, and your business to work with MacMedics as you would have worked with macUpgrades.

Thank you, again, for all your support over the years. We hope you will give MacMedics the same loyal support.

Kindest regards,

Craig Hirai and Amy Wooden

You can jump to the newest information available as it is now posted on the MacMedics website by clicking here.

macUpgrades of Bethesda, Maryland, a long-time Apple Specialist lost their lease, and sadly they have closed their doors after supporting the Bethesda and Washington DC area’s Macintosh community for more than 20-years. In an effort to continue and preserve their long standing legacy of Apple service and repair and to provide outstanding support to their long-time clientele, we enthusiastically welcome former macUpgrades clients to MacMedics!

macUpgrades has endorsed MacMedics as their recommended Macintosh sales and service provider. We are proud to have earned their endorsement and pledge to do our very best to provide previous macUpgrades customers with the high level of support that MacMedics and macUpgrades are both famous for.

Like MacMedics, macUpgrades had been serving the area’s Macintosh community for more than 20-years. We hope to be able to continue their tradition of outstanding support to Apple customers no matter where they are located. MacMedics is both an Apple Authorized Service Provider, and an Apple Authorized Value Added Reseller, so MacMedics is a logical and natural fit for long-time Macintosh clients who have been serviced over the years by macUpgrades.

As was the case with macUpgrades, MacMedics is Apple Authorized to resell the entire Apple line of products. That means that MacMedics can supply Apple Macintosh computers, Apple iPads, Apple iPods, and the Apple TV. The only item not available from Apple Specialists or Apple Authorized Resellers is the Apple iPhone. That item must be purchased from Apple, AT&T, Verizon and a small handful of other retailers like Radio Shack and WalMart.

Click on the picture below to see pictures of the MacMedics Washington DC office:

We welcome former macUpgrades clients to contact the Washington DC office of MacMedics for Macintosh service, sales, and support.

We can be reached by telephone Monday – Friday 8:30 to 5:00 at:

1-888-4-DC-MACS (1-888-432-6227)

or anytime via e-mail at: DCservice@macmedics.com

Please stay tuned to http://www.macmedics.com/macupgrades for more information as it becomes available.

Thinking of stopping by one of The Apple Stores in Bethesda or Georgetown for a Mac Repair? We offer a number of compelling reasons to visit MacMedics instead. Our clients tell us that the number one reason that people come visit MacMedics for Mac service vs. The Apple Store is that no appointments are ever required to receive expert Mac repair. Also we offer 24-hour warranty repair (for most warranty repairs), Low cost rental computers (if needed), 1-year parts and labor warranty on all out-of-warranty repairs (The Apple Store only offers a 90-day warranty), Hard Drive upgrades (The Apple Store will only replace your drive with the same size), Advanced Macintosh Data Recovery, and we repair all Apple computers right here in our shop. We do not ship units out for “Depot Repair” as is the practice for many cases at The Apple Store. Plus, we offer a VIP repair program for Walk-In service that blows the doors off of Apple’s One-To-One, Joint Venture, or even AppleCare. Our VIP repair program can cover your future repairs for as little as $99 (Mac Pros and MacBook Pros are $149).
Also, we love to talk on the phone. You do not need to be a client to call and talk shop. Call us to discuss your Mac problem or purchase a new Mac today: 1-888-4-DC-MACS

Written by Dana Stibolt

March 3rd, 2011 at 1:40 pm

Posted in Adobe,Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,Data Recovery,iBooks,iMacs,iPads,iPhone,iPods,iTunes,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

Tagged with , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

MacMedics Is Annapolis, Columbia, & Baltimore’s Original, Independent Mac Shop Since 1989

without comments

MacMedics is Washington, DC & Baltimore’s Original, Independent Mac Shop Since 1989 and we just expanded by buying one of our former competitors, Apple Specialist, macUpgrades of Bethesda, Maryland. Like MacMedics, macUpgrades was also founded in 1989. You can read more about this purchase on our website at http://www.macmedics.com/macupgrades.

Our purchase of macUpgrades now makes MacMedics the oldest Apple service and consulting firm in Maryland. MacMedics is proud to be Apple Authorized Value Added Resellers. Apple Authorized Government Resellers, and Apple Authorized Service Providers, as well as Certified Members of The Apple Consultants Network. MacMedics has been in business and fixing Macs all over Maryland since way, way before the Apple Store or anyone else. In fact, our headquarters in Severna Park AND our location in Lanham are larger than most Apple Stores, and our Mac Service Lab has over 100 feet of bench space.

MacMedics was founded in the Annapolis, Maryland area in 1989 by Dana Stibolt during a time when Apple Service was kind of a side business for Apple Dealers. MacMedics began offering an alternative to the stuffy Apple Dealer mentality of the “Service Department”.

Two things:

1. All Apple service was carry-in only, and generally pretty slow. Plus, it was a burden to our clients to be without a computer for a week, so MacMedics came to you and performed your Macintosh service both quickly and inexpensively.

2. The Apple service warranty then AND now is only 90 days. Nobody else offers a full one year warranty on out of warranty Apple repairs. When you choose MacMedics over the Apple store and other Apple Service locations for your broken Macintosh, you get a 1-year warranty parts and labor on whatever repair you had performed.

MacMedics is the only Mac shop that offers a low-cost extended warranty that includes ALL parts AND labor (for replacing bad parts). For MacBooks, Mac minis, and iMacs, pay just $99 for our Walk In Service Plan and your entire Mac is covered for a year (MacBook Pros and Mac Pros are $149). Also, with WISP, you get two free check ups per year and three phone or remote support incidents. Plus, if your Mac needs service down the road, your repair will be moved to the top of our repair queue for FREE priority Mac service.

With our army of Apple Certified Technicians and Consultants, MacMedics serves the entire Mid-Atlantic region with the area’s largest fleet of Apple loaner/rental hardware. MacMedics also stocks an amazing array of Apple Service parts, new and used Macintosh computers, hard drives, computer memory modules, software, and a TON of other accessories and Apple related items. Plus, with our purchase of macUpgrades we now also have all of their retail inventory at Severna Park and Lanham, as well as their own massive collection of Apple Service parts which when combined with our collection, might be the Mid-Atlantic’s largest and most complete Apple Service part inventory. Also, with our combined inventories and stockpile of junked Macintosh computers of all types, we have an enormous collection of obsolete and vintage parts that can be harvested and used to repair a Mac that is too old for the Apple Store to even check in for service.

It’s also important to note that MacMedics is a Maryland based and locally owned company. When you’re working to support locally owned businesses in your community and keeping the dollars in the local economy, don’t forget about MacMedics. There are other Mac companies operating in Maryland that are not based in this state (for instance, the Apple Store is not a locally owned company). It’s also important to note, that MacMedics has had only one owner in it’s history (Dana Stibolt), so unlike some firms, our roots are deep in both the Macintosh community and in Maryland.

If you need Macintosh assistance, help, training, Apple Authorized Service, Apple Authorized Sales, iPhone, iPod, or iPad repairs without the hassle of:

A. Getting to the mall or driving into the city.

B. Finding a parking spot and in some cases even paying for parking as well.

C. Lugging your Mac desktop (if you don’t have a laptop) and walking all the way thru the mall or down city sidewalks.

D. Trying to first get an appointment with an Apple Genius, and then not really getting enough time to really pick their brains for expert Macintosh advice.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, setting up your computer on the Genius Bar to copy your data, is generally not a good idea. As hard drives fail, they generate heat, and as they generate heat they fail more. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399, for any size, single hard drive. Read more here.

MacMedics is also quite well known for our Macintosh Liquid Spill Rescue service which is just $199 (plus parts if needed) no matter how long it take. We’re often able to save a liquid spill laptop for just $199. See this link for info and see this for a liquid spill testimonial.

(Plus, as an added bonus ALL Macintosh laptop repairs are performed locally right here at MacMedics. The Apple Store will often send your laptop away for Apple Depot Service where it’s out of your control and their’s)

Our expert Apple Certified employees stand ready to help at anytime. As a two time “Best of Baltimore” designated Mac Repair Shop, we are super proud to be an award-winning Apple Authorized Service Provider and Authorized Apple Value Added Reseller. We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the Mall. We’re famous for our “Computer Store on the corner” personal service.

MacMedics is also a multiple repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider In Anne Arundel or Prince Georges counties to win this award according to Apple. MacMedics IS the ONLY Apple Authorized Service Provider and the only independent Apple Authorized Reseller in all of Prince George’s county in Maryland.

The Commitment To Excellence Award recognizes MacMedics for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 60,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Speaking of speed of Apple repairs, nobody is FASTER than MacMedics. In 90% of Apple Warranty or AppleCare repairs that come in for service, we have the repair complete and back in the customer’s hands in less than 24 hours. Not fast enough for you? We have a number of rental computers of all Apple models, so if you’re having a Macintosh Emergency, we have a way to keep things running for you.

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 3-year warranty, compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90 day warranty.

Come visit either of our TWO fully-staffed and stocked Macintosh Service & Sales locations in Severna Park, MD (2 miles from I-97 and RT 2 Ritchie Highway) or in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.)

Got a problem? Wanna’ talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if everysing phone line we have is tied up (and that does happen).

One other great thing about coming to visit us, is the fact that parking is here is not an issue, and it’s free and 10 easy steps right into our office. So, avoid the soul-sapping search for parking when you’re trying to find someplace to park in Bethesda, Hampden, Fells Point, or at the Mall.

Written by Dana Stibolt

December 12th, 2010 at 4:11 pm

Posted in Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,iBooks,iMacs,iPads,iPhone,iPods,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

Tagged with , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Stop! Before You Make A Trip To The Annapolis Apple Store, See This Checklist First

without comments

Before you make an appointment for the Genius Bar, drive to the mall, find a parking spot, and then lug your iMac through the Annapolis Mall to get to the Apple Store, please consider supporting your local neighborhood Mac shop! We’ve been providing both Apple desktop and laptop repairs, service, and sales in the Annapolis area side 1989. While we’re an independent Apple sales, service, and consulting firm, MacMedics is an Apple Authorized Service Provider and Apple Authorized Value Added Reseller.

Need more convincing? Take a look at these comments that were sent to Apple from clients who we performed Apple Warranty or AppleCare service for recently:

The service was the best I have ever had on any product. Thanks!

Technician was helpful and provided additional information on a completely unrelated topic. It was a very good experience.

My experience with Mac Medics was amazing. I felt at ease leaving my MacBook in their hands.

Just want to say that Mac Medics offers the best quality service for your products

They were fantastic the service was quick the people were friendly and willing to answer all of my questions

I was extremely satisfied with the expertise and professionalism of Mac Medics I will not hesitate to use them in the future and I have already highly recommended them to my co workers for all of their Mac needs.

I could not be more happy with the combined service of Apple and Mac Medics. Mac Medics had it couriered to their location and I had it back on Tuesday after the Holiday. I mean serious who works this fast? While the rest of the country enjoyed their 3-day weekend somebody was working on my problem. My satisfaction is off of the charts and I have told many peers and coworkers this amazing story. Thanks again!!!!

Stop! Before You Make A Trip To The Annapolis Apple Store, See This Checklist First

Visit MacMedics in Millersville (near BWI airport) or Lanham, Maryland (near RT 50 & I-495) the next time you need Mac sales or service.

See our Blog post with all the details on why to come see MacMedics instead of trekking to the Apple Store. Clients that come to see us, often tell us they will never go back to the Apple Store for Macintosh sales OR service!

Or review this quick top 10 reasons here:

1. No appointment is needed: No need to call ahead when you’re ready to come visit MacMedics! Just walk in and our Apple Certified Techs will take great care of you.

2. No lines: We’re always busy, but there’s almost never a wait to speak to a MacMedic Tech.

3. Quick Check In: Tell us what your Mac’s issue or problem is, and we’ll get right on the case!

4. No lugging your iMac, Mac Pro, or G5 through the mall: Our front door is less then 10 steps from our parking lot.

5. Quick Turn-Around: Our goal for in-lab service it to have it done in less then 72 hours. Most repairs take less time, and if that’s the case then your Mac will be back to you even quicker! The majority of our Apple Warranty or AppleCare repairs are done in about 24 hours.

6. Hassle free warranty: Got a Mac that needs out of warranty service? The Apple Store only offers a 90-day service warranty. MacMedics “Hassle Free” warranty is a full 1-year!

7. Need a new Mac? We’ve got them: Come pick out what Mac you want, and we’ll be happy to help with no sales hype! Best of all you don’ have to wait your turn.

8. Full Repair Services for iPhone & iPods: The Apple store might do a whole unit replacement for an exorbitant flat-fee, or offer a small discount for buying a new unit (and trading in your old iPod), MacMedics will fix just the problem your iPhone or iPod has, thus saving you money.

9. MacMedics CAN fix the stuff the Apple Store can’t or won’t: If you’ve been quoted an exorbitant amount of money to have your Mac fixed at the Apple Store, MacMedics can help! Be it Liquid damage, a fried logic board, SuperDrive replacement, broken LCD or MacBook Pro glass, and severe Macintosh laptop case damage are all offered at MacMedics and often for hundreds of dollars less then Apple (or anywhere else!). ALL repairs are covered by our 1-year warranty.

10. The Apple Store Can’t Upgrade Your Hard Drive: MacMedics Can! See our new blog post from 1/30/10 to get all of the details. A common issue we help clients with here at MacMedics is “upgrading” or “retiring” a failed (or perfectly good) hard drive. What many people don’t know is that we can “upgrade” your computer to a larger size hard drive,(or a Solid State hard drive) even if your hard drive has failed under Apple warranty.

MacMedics is now an Apple Authorized Value Added Reseller

without comments

Apple has promoted MacMedics from our current designation as an Apple Authorized Reseller to our new designation as a new Apple Authorized Value Added Reseller. Apple has recognized MacMedics for our advanced consulting involving Macintosh servers and Windows integration. Our work in converting businesses and organizations that were once 100% Windows over to the Macintosh platform has also made us well suited for our new Apple assigned vertical specialty. We are proud to announce that MacMedics is now an Apple Authorized VAR specializing in Network and Integration.

We’re very excited about this, and there’s even an official press release from our public relations team. You can check that out here in PDF form (or read the full text of the announcement below). Thank you to everyone that worked with us and supported MacMedics in this new Apple authorization!

The full press release follows:

Millersville, MD – May 11, 2009 – MacMedics, a 20 year old full-service Apple Authorized consulting, sales and repair firm announced today that Apple, Inc. has promoted their status to an Apple Authorized Value Added Reseller (VAR).

Apple’s VAR program is designed for resellers and integrators that deliver highly specialized, turn–key solutions—including the audio, broadcast, film, networking, Original Equipment Manufacturer, photography, publishing, scientific/technical, storage, and video markets. Apple has recognized MacMedics for its work in integrating Macs into existing Windows environments, as well as for replacing Windows-based servers with more reliable and secure Macintosh servers. Over its 20-year history, MacMedics has handled 50,000 on-site service calls and possesses 200 plus years of combined Mac experience across its 20 employees.

“With this additional designation from Apple, MacMedics will expand its focus on Macintosh network integration, which has long been a major part of our consulting practice,” states Dana Stibolt, president and founder of MacMedics. “The additional resources the Apple VAR authorization provides will greatly enhance the personal services that we can offer our clients.”

MacMedics is also an Apple Authorized Service Provider, and offers walk-in Apple service for both in and out of warranty Macs in their fully staffed repair centers in Millersville, MD and Lanham, MD. MacMedics is also an Apple Developer as well as an Apple Authorized Government Reseller.

-more-

About MacMedics:

Since 1989, MacMedics (http://www.macmedics.com) has offered Apple sales, support and consulting to business, education and residential customers in the Mid-Atlantic region. The company offers a broad range of services including desktop computer set-up, maintenance and administration, system and network administration, consulting and technology planning, Internet service and hardware set-up and troubleshooting, onsite and in-store training, emergency response and preventative maintenance. MacMedics provides Apple Authorized sales and service to over 8,500 clients from their three offices in Baltimore, Washington, and Philadelphia.

# # #

MacMedics is an Adobe Government Reseller.

without comments

When your federal, state, or local government agency is ready to move to the next version of Adobe Creative Suite or subscribe to Creative Cloud, let MacMedics help you find the best upgrade path. As an Adobe Government Reseller and as a well experienced Macintosh consulting firm, MacMedics has a long history with Adobe.

Call MacMedics Washington at 1-888-4-DC-MACS

MacMedics is also an Apple Authorized Government Reseller.