Your Macintosh Service Advantage: MacMedics Is Exclusively Apple!

As the Apple Macintosh family of computers and other Apple devices like the iPod, iPad, and iPhone become increasingly more popular, more and more computer repair places are offering “Mac Repairs” as a “Side Business”.

It’s tempting for PC centric computer shops to try and grab a new revenue stream by cashing in on the increased number of Macs in the marketplace. Do you really want a PC guy/gal at a PC shop or at a big box store, who is not trained, certified, or authorized in Apple service guessing their way though your Apple repair? We didn’t think so.

We’ve seen some amazing cases of Apple service gone horribly wrong at both big box stores and at independent shops. In fact, we’ve had situations where a computer repair place has tried to fix a Mac, botched or misdiagnosed the repair, only to bring it into MacMedics for us to bail them out of a tough Mac repair situation.

When you’re looking for an Apple Authorized Service Provider for your broken Macintosh or Mac data recovery case, you really should seek out an experienced and professional Macintosh service organization with ALL of the Apple Credentials and Authorizations, such as MacMedics.

MacMedics is a very well established (since 1989) Apple Authorized Service Provider, Apple Authorized Value Added Reseller, as well as Certified Members of The Apple Consultants Network. We have an impressive 22-year history of exclusive dedication to the Macintosh computer platform. We were offering a third party alternative to stuffy Apple Dealer service way before the Apple Store, and way before anyone else in the State of Maryland. In fact, MacMedics was offering on-site Macintosh service in the late Eighties during a time where such a service was considered “in-shop” and “on the bench” everywhere else.

Our Apple service part inventory is quite likely the largest collection of Apple service parts in the Mid-Atlantic region. Since MacMedics bought out macUpgrades of Bethesda, Maryland we acquired all of their Apple Authorized service parts. That’s like having a DOUBLE 20-year accumulation of Apple factory service parts and other supplies! Not only do we have hundreds and hundreds of genuine Apple service parts in stock, we also have tons of vintage and obsolete Apple service parts so we can repair any Macintosh computer ever made. We also have our own Macintosh computer museum so if there is a special service situation where we need to access data from 20 years ago, or make something work in order accomplish a special task, we can do that too!

So when it comes to the most basic Mac repairs, or services like hard drive replacements/upgrade and memory upgrades (ours come with a lifetime warranty by the way), or the most advanced services like Macintosh data recovery or liquid spill rescue, you can count on MacMedics to be there to provide an accurate diagnosis and the correct and appropriate repair for your Macintosh computer.

Macintosh Service is our claim to fame, but we’re also quite well known for Apple Authorized sales as well. MacMedics is an Apple Authorized Value Added Reseller, and as such we have the Authorizations from Apple to not only sell the full Macintosh Computer line, but also to resell the iPad, iPod, and Apple TV.

If you have a unit that is beyond repair, or just one that you put to the side a few years ago, we’ll accept it as a trade in on a new hardware purchase or as credit towards a repair or data recovery. Even if the hardware you have is very old, or extremely damaged, we’ll still accept it for e-waste recycling. So, drop off your broken PC, Mac, iPod, iPhone, iPod, cell phone, or other small electronics like hard drives, small printers, or other reasonably sized electronics, cable, power supplies and adapters for free recycling.

With our two fully staffed Apple Authorized Sales and Service locations serving the Baltimore, Annapolis, Washington DC area as well as the entire Washington DC and Baltimore region, we’re a great place to drop a sick Mac off for repair. Our office in Millersville is 1/10 of a mile off I-97 and our office in Lanham is 1 mile outside of I-495/I-95 and 1/2 mile off of RT 50. No appointments are ever necessary!

If you live in Annapolis and commute to Baltimore or Washington DC or vice versa, then you drive right past one of our offices on every trip you make on I-97 or RT-50. Stop in to see us with your sick or broken Mac, or swing by to pick up a cable, power adapter, iPod, iPad, or anything else Apple related!

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MacMedics is Washington, DC & Baltimore’s Original, Independent Mac Shop Since 1989 and we just expanded by buying one of our former competitors, Apple Specialist, macUpgrades of Bethesda, Maryland. Like MacMedics, macUpgrades was also founded in 1989. You can read more about this purchase on our website at http://www.macmedics.com/macupgrades.

Our purchase of macUpgrades now makes MacMedics the oldest Macintosh service and consulting firm in Maryland. MacMedics are Apple Authorized Value Added Resellers and Apple Authorized Service Providers, as well as Certified Members of The Apple Consultants Network. MacMedics has been in business and fixing Macs all over Maryland since way, way before the Apple Store or anyone else. In fact, our headquarters in Millersville AND our location in Lanham are larger than most Apple Stores, and our Mac Service Lab has over 100 feet of bench space.

MacMedics was founded in the Annapolis, Maryland area in 1989 by Dana Stibolt during a time when Apple Service was kind of a side business for Apple Dealers. MacMedics began offering an alternative to the stuffy Apple Dealer mentality of the “Service Department”.

Two things:

1. All Apple service was carry-in only, and generally pretty slow. Plus, it was a burden to our clients to be without a computer for a week, so MacMedics came to you and performed your Macintosh service both quickly and inexpensively.

2. The Apple service warranty then AND now is only 90 days. Nobody else offers a full one year warranty on out of warranty Apple repairs. When you choose MacMedics over the Apple store and other Apple Service locations for your broken Macintosh, you get a 1-year warranty parts and labor on whatever repair you had performed.

MacMedics is the only Mac shop that offers a low-cost extended warranty that includes ALL parts AND labor (for replacing bad parts). For MacBooks, Mac minis, and iMacs, pay just $99 for our Walk In Service Plan and your entire Mac is covered for a year (MacBook Pros and Mac Pros are $149). Also, with WISP, you get two free check ups per year and three phone or remote support incidents. Plus, if your Mac needs service down the road, your repair will be moved to the top of our repair queue for FREE priority Mac service.

With our army of Apple Certified Technicians and Consultants, MacMedics serves the entire Mid-Atlantic region with the area’s largest fleet of Apple loaner/rental hardware. MacMedics also stocks an amazing array of Apple Service parts, new and used Macintosh computers, hard drives, computer memory modules, software, and a TON of other accessories and Apple related items. Plus, with our purchase of macUpgrades we now also have all of their retail inventory at Millersville and Lanham, as well as their own massive collection of Apple Service parts which when combined with our collection, might be the Mid-Atlantic’s largest and most complete Apple Service part inventory. Also, with our combined inventories and stockpile of junked Macintosh computers of all types, we have an enormous collection of obsolete and vintage parts that can be harvested and used to repair a Mac that is too old for the Apple Store to even check in for service.

It’s also important to note that MacMedics is a Maryland based and locally owned company. When you’re working to support locally owned businesses in your community and keeping the dollars in the local economy, don’t forget about MacMedics. There are other Mac companies operating in Maryland that are not based in this state (for instance, the Apple Store is not a locally owned company). It’s also important to note, that MacMedics has had only one owner in it’s history (Dana Stibolt), so unlike some firms, our roots are deep in both the Macintosh community and in Maryland.

If you need Macintosh assistance, help, training, Apple Authorized Service, Apple Authorized Sales, iPhone, iPod, or iPad repairs without the hassle of:

D. Trying to first get an appointment with an Apple Genius, and then not really getting enough time to really pick their brains for expert Macintosh advice.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, setting up your computer on the Genius Bar to copy your data, is generally not a good idea. As hard drives fail, they generate heat, and as they generate heat they fail more. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $199, for any size, single hard drive. Read more here.

(Plus, as an added bonus ALL Macintosh laptop repairs are performed locally right here at MacMedics. The Apple Store will often send your laptop away for Apple Depot Service where it’s out of your control and their’s)

Our expert Apple Certified employees stand ready to help at anytime. As a two time “Best of Baltimore” designated Mac Repair Shop, we are super proud to be an award-winning Apple Authorized Service Provider and Authorized Apple Value Added Reseller. We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the Mall. We’re famous for our “Computer Store on the corner” personal service.

MacMedics is also a multiple repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider In Anne Arundel or Prince Georges counties to win this award according to Apple. MacMedics IS the ONLY Apple Authorized Service Provider and the only independent Apple Authorized Reseller in all of Prince George’s county in Maryland.

The Commitment To Excellence Award recognizes MacMedics for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 60,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Speaking of speed of Apple repairs, nobody is FASTER than MacMedics. In 90% of Apple Warranty or AppleCare repairs that come in for service, we have the repair complete and back in the customer’s hands in less than 24 hours. Not fast enough for you? We have a number of rental computers of all Apple models, so if you’re having a Macintosh Emergency, we have a way to keep things running for you.

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 3-year warranty, compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90 day warranty.

Come visit either of our TWO fully-staffed and stocked Macintosh Service & Sales locations in Millersville, MD (near BWI Airport 1/10 of a mile from I-97) or in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.)

Got a problem? Wanna’ talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if everysing phone line we have is tied up (and that does happen).

One other great thing about coming to visit us, is the fact that parking is here is not an issue, and it’s free and 10 easy steps right into our office. So, avoid the soul-sapping search for parking when you’re trying to find someplace to park in Bethesda, Hampden, Fells Point, or at the Mall.

Lots of places that offer nationwide Macintosh service will try to you lure you to their website by saturating their webpage with geographic keywords that make it appear that they are “in” your area. This is kinda’ scammy and is often a turn-off anyways.

If you’re looking for “local” Macintosh service or repair that’s really “local” to the Baltimore, Maryland or Washington DC areas, then you’ve found the right place. MacMedics has been performing Macintosh service since before the Apple Store was even an idea. In fact, our headquarters in Millersville is LARGER then most Apple stores.

Our two walk-in service centers in Millersville and Lanham, Maryland are both Apple Authorized Service Providers fully staffed by Apple Certified Technicians who are ready to help you.

MacMedics has been repairing Macintosh computers in Maryland since 1989.

When you’re looking for local Mac service from a reputable service provider, come see us at MacMedics. We help Mac users from all over the Baltimore & Washington area.

Thinking about going to the Apple Store for service? Our service is faster, usually less expensive, and carries our full MacMedics 1-year service warranty. See our Blog post about that at http://www.NOappointments.com. The majority of our our Apple Warranty or AppleCare repairs are complete and ready to return to you within 24 hours. Need a rental while your unit is in the shop? We can do that too!

MacMedics is also and Apple Authorized Value Added Reseller, and as such, we are authorized to resell the Macintosh computer line, the Apple iPad, iPod, and Apple TV.

While MacMedics has made a name for ourselves in the Macintosh consulting and service community by providing thoughtful and well planned solutions, our expertise is not limited to just Macs, or even computers.

When one of our customers asked us if his video security system would work with his Macintosh computer systems, we dived right in. We asked for a system to be shipped to us, we set it up and reported back on our findings.

The verdict: This system was not right for him, or his needs.

When this same customer started having problems with his over one mile of underground video, telephone, and data cables, a quote was requested for a fiber optic solution.

We were asked to look at the quote, and when it looked too high, we started calling our connections in the Baltimore tech community. We coordinated a new proposal from a diffrent cabliing vendor at no cost to the customer. When the dust had cleared and the project had been properly specified, and re-quoted, our consulting and examination of the project ended up saving this customer about $40,000!

We don’t tolerate wasteful spending, and when we see a problem, Macintosh or otherwise, we’ll point it out to you, and document it in our written report.

If your last consulting project got left unfinished, or if your consultant was more used to removing spyware from Windows machines, then MacMedics is the company you need to call. Better sooner than later.

If you want to talk to someone who can help right now, give us a call on one of our Macintosh Service hotlines or e-mail us.