MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘Apple Warranty’ tag

MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland

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MacMedics is the ONLY independent Apple Authorized Service Provider or Apple Authorized Premium Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.

MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:

A. getting to the mall.

B. finding a parking spot.

C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.

D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.

Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $499 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.

We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. In fact, we’re the only Apple Authorized Premium Service Provider in Anne Arundel or Prince Georges counties (or in the entire Baltimore or Washington DC area. There is only one other Apple Authorized Premium Service Provider in all of Maryland, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 3 miles from I-97 or 1.5 mile from RT 2 Ritchie Highway).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe and MagSafe 2 power adapters, back up hard drives, and FireWire & USB cables.

Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.

Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!

MacMedics Has Purchased Apple Specialist, macUpgrades Of Bethesda, Maryland

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A letter from Craig Hirai / Amy Wooden of macUpgrades:

Dear Former macUpgrades Customer,

We are pleased to let you know that MacMedics, in Lanham, Maryland, has purchased all the assets of macUpgrades. Dana Stibolt, President, and Kory Barrett, Vice President, have been a real pleasure to work with, as we have completed this rather complicated transaction. Their professionalism and competence have been most refreshing. We would encourage you, your friends and neighbors, and your business to work with MacMedics as you would have worked with macUpgrades.

Thank you, again, for all your support over the years. We hope you will give MacMedics the same loyal support.

Kindest regards,

Craig Hirai and Amy Wooden

You can jump to the newest information available as it is now posted on the MacMedics website by clicking here.

macUpgrades of Bethesda, Maryland, a long-time Apple Specialist lost their lease, and sadly they have closed their doors after supporting the Bethesda and Washington DC area’s Macintosh community for more than 20-years. In an effort to continue and preserve their long standing legacy of Apple service and repair and to provide outstanding support to their long-time clientele, we enthusiastically welcome former macUpgrades clients to MacMedics!

macUpgrades has endorsed MacMedics as their recommended Macintosh sales and service provider. We are proud to have earned their endorsement and pledge to do our very best to provide previous macUpgrades customers with the high level of support that MacMedics and macUpgrades are both famous for.

Like MacMedics, macUpgrades had been serving the area’s Macintosh community for more than 20-years. We hope to be able to continue their tradition of outstanding support to Apple customers no matter where they are located. MacMedics is both an Apple Authorized Service Provider, and an Apple Authorized Value Added Reseller, so MacMedics is a logical and natural fit for long-time Macintosh clients who have been serviced over the years by macUpgrades.

As was the case with macUpgrades, MacMedics is Apple Authorized to resell the entire Apple line of products. That means that MacMedics can supply Apple Macintosh computers, Apple iPads, Apple iPods, and the Apple TV. The only item not available from Apple Specialists or Apple Authorized Resellers is the Apple iPhone. That item must be purchased from Apple, AT&T, Verizon and a small handful of other retailers like Radio Shack and WalMart.

Click on the picture below to see pictures of the MacMedics Washington DC office:

We welcome former macUpgrades clients to contact the Washington DC office of MacMedics for Macintosh service, sales, and support.

We can be reached by telephone Monday – Friday 8:30 to 5:00 at:

1-888-4-DC-MACS (1-888-432-6227)

or anytime via e-mail at: DCservice@macmedics.com

Please stay tuned to http://www.macmedics.com/macupgrades for more information as it becomes available.

Thinking of stopping by one of The Apple Stores in Bethesda or Georgetown for a Mac Repair? We offer a number of compelling reasons to visit MacMedics instead. Our clients tell us that the number one reason that people come visit MacMedics for Mac service vs. The Apple Store is that no appointments are ever required to receive expert Mac repair. Also we offer 24-hour warranty repair (for most warranty repairs), Low cost rental computers (if needed), 1-year parts and labor warranty on all out-of-warranty repairs (The Apple Store only offers a 90-day warranty), Hard Drive upgrades (The Apple Store will only replace your drive with the same size), Advanced Macintosh Data Recovery, and we repair all Apple computers right here in our shop. We do not ship units out for “Depot Repair” as is the practice for many cases at The Apple Store. Plus, we offer a VIP repair program for Walk-In service that blows the doors off of Apple’s One-To-One, Joint Venture, or even AppleCare. Our VIP repair program can cover your future repairs for as little as $99 (Mac Pros and MacBook Pros are $149).
Also, we love to talk on the phone. You do not need to be a client to call and talk shop. Call us to discuss your Mac problem or purchase a new Mac today: 1-888-4-DC-MACS

Written by Dana Stibolt

March 3rd, 2011 at 1:40 pm

Posted in Adobe,Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,Data Recovery,iBooks,iMacs,iPads,iPhone,iPods,iTunes,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

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AppleCare And Apple Warranty Client Reviews For MacMedics

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When MacMedics performs an Apple Warranty or AppleCare repair for one of our clients, Apple sends a follow up e-mail to ask how we did. These are some of the mini-reviews that we have received.

#1 The service I received at MacMedics was very good and they always called me and left messages updating the status and progress of my computer.
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#2 I loved being able to walk in talk to a rep and have the work started right away. They have great customer service they always keep me up to date on their progress and explain their work and my service options every step of the way.
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#3 They were awesome. Nuff said. Dana runs a great show there.
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#4 They were fantastic. The service was quick the people were friendly and willing to answer all of my questions.

These are anonymous comments, so if one of these Apple Warranty or AppleCare reviews for MacMedics is yours, thank you!

If you need Apple Macintosh please consider visiting MacMedics in Millersville or Lanham instead of trekking to your local Apple Store. You never need an appointment, we’re 10 steps from your car, We’re cheaper, we’re faster (most warranty repairs are completed in 24 hours), and above all we’re accurate! We only fix what needs fixing.

Protected: Top Ten Reason Not To Wait In Line At The Apple Store. Come Visit MacMedics Instead!

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Apple selects MacMedics (again!) for the Commitment To Excellence service award

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We are pleased to announce that Apple has selected MacMedics for a quarterly Commitment To Excellence service award for the second time. Only 179 Apple Service locations were honored with this award putting MacMedics in the top 5% of all Apple Authorized Service Providers in the United States and Canada.

MacMedics is one of only three AASP’s in Maryland to receive this award, and the only Mac shop in Anne Arundel County with this prestigious rating from Apple.

Apple gives out this award for the Apple Authorized Service Providers that score the highest in the following four categories of performance.

1. Repair turnaround time – How fast can MacMedics repair your Macintosh and return it to you. This is a longtime key factor that has won us this award and others before. Our professional clients use their computers to make money, the longer it’s off-line the less money you make! This is why we’ve worked so hard for 20 years to get your Mac back on your desk as fast as possible!

2. First time fix – Did we nail the repair the first time? You bet! This is one of the reasons that our techs are the best. We carefully follow Apple’s technical manuals to find the bad part and then we replace it. This is the reason our techs are Apple Certified. We call it the “sniper shot” repair. We only want to replace ONE part and we only get one “shot” to impress you, our client.

3. Fewest number of parts per repair – When you’re wrong on which part is failing, then you have order a “second” part from Apple. Since we normally get it right on the first attempt, we have a very high score in this category as we generally only need to order one part per repair.

4. Fast bad part return – Apple wants their defective parts back as quickly as possible, so they can be analyzed and inspected. We do the repair quickly, so our bad parts are on their way back to Apple Service HQ the very same day we perform your repair.

If you haven’t used MacMedics before, then come visit us and find out what makes us the best place for Apple service in Maryland! You’re busy, so don’t fool around when it comes to Mac service and repair. We’re fast and no appointment is ever needed for walk-in service. See our post about Nine reasons not to wait in line & fight the crowds at the Apple Store or anywhere else for more info on the MacMedics advantage.

See the full text of the award at this link.

The “key” to good (and fast) Macintosh service

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Everybody loves a good Mac service mystery. I had one yesterday.

A new client stopped by the Millersville Mac Lab yesterday. He had been to the Apple Store, where our friends at Apple thought he needed a new Superdrive. It was not surprising to hear that, because when you rocked the machine back and forth the Superdrive made the craziest noise ever. It sounded like the drive had just fallen apart, and there was a part that had come unhinged inside the unit. The unit was only 2 weeks old, and the unit’s owner was in a hurry, so the Annapolis Apple Store sent him to us for a possible faster service option. (Thanks Annapolis Apple Store folks!)

He already had an Apple Service case number for the unit, and a new Superdrive was on the menu. We checked him in, and he left the shop. I gave the unit another shake to show a co-worker how crazy the unit sounded, and I saw a little corner of metal sticking out of the CD/DVD slot. I gently grabbed it with my trusty Leatherman pliers and removed a small key from the unit.

We tested the unit by playing a DVD, and it seemed to be fine, so we told the client to come pick it up. He made it back in about 20 minutes, and was amazed we had it figured out so quickly. He had no idea how the key found it’s way into his Superdrive. It was his key from a long time ago, so perhaps it was in the bottom of his laptop bag and it just randomly ended up inside. It could also be his 6-year old put the key into the unit.

No charge of course, and another happy Apple service customer.

Written by Dana Stibolt

November 22nd, 2008 at 4:50 pm

iPhone 3G USB charger recall program

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Today Apple announced the Apple Ultracompact USB Power Adapter Exchange program. This small adapter came with the new 3G iPhones.

Apple has determined that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock. Apple has received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

Here’s a picture of what it looks like:

Apples iPhone 3G Ultracompact USB Power Adapter

Apple's iPhone 3G Ultracompact USB Power Adapter

See Apple’s website for more info:

http://www.apple.com/support/usbadapter/exchangeprogram/

If you have questions, feel free to get in touch with your local MacMedics office or give us a call at 1-866-MAC-MEDICS

Written by Dana Stibolt

September 19th, 2008 at 5:03 pm

Client feedback regarding Apple hardware repairs

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When we perform an Apple repair either in or out of warranty, Apple sends our client a survey to fill out regarding their repair experience from MacMedics. Here are some of the latest:

MacMedics has a very good reputation in the design community in Washington DC. This was my first time using them and they were excellent. MacMedics took the time to properly diagnose the problem and come up with a more realistic/affordable solution that so far has resolved my issues 100%.

Very knowledgeable and shared great advice. Better service and more communication then [other service providers].

Though the repair was very long and involved we were frequently updated and the service provider was always very polite and apologetic. I was impressed with the thoroughness of the service and very satisfied to have my problem completely resolved with just one service.

I will do all future business regarding my Mac computer with Mac Medics without question and will recommend Mac Medics to anyone I come across in need of Mac services.

Very helpful.

I thought the service at MacMedics was outstanding.

Written by Dana Stibolt

September 6th, 2008 at 11:29 am