Archive for the ‘Award-Winning Service’ tag
More Macintosh Service & Repair accolades for MacMedics!
One of our clients, Ric Phillips just posted the following on our Facebook Wall:
“MacMedics is the type of company every business should want to be like. Customer service is outstanding. Technical knowledge is over the top. Repairs and upgrades, in most cases, accomplished in 24 hours. And, let’s not forget the discount prices they offer their customers. Who wouldn’t want their Apple products in the gentle hands of MacMedics?
Hands down, MacMedics ROCKS over all other independent computer businesses.”
Thanks Ric! If you missed our post from a few days ago with some anonymous comments from AppleCare/MacMedics clients, you can catch that here. Also, be sure to catch our MacMedics Blog post that has had some comments along these same lines from one of our satisfied clients at Johns Hopkins.
Stop! Before You Make A Trip To The Towson Apple Store, See This Checklist First
Before you make an appointment, drive to the mall, find a parking spot, and then lug your Mac through the Towson Town Center to get to the Towson Apple Store, please consider supporting your local neighborhood Mac shop! Visit MacMedics in Millersville (near BWI airport) the next time you need Apple Authorized Mac sales or service.
See our Blog post with all the details on why to come see MacMedics instead of trekking to the Apple Store. Clients that come to see us, often tell us they will never go back to the Apple Store for Macintosh sales OR service!
Or review this quick top 11 reasons here:
1. No appointment is needed: No need to call ahead when you’re ready to come visit MacMedics! Just walk in and our Apple Certified Techs will take great care of you.
2. No lines: We’re always busy, but there’s almost never a wait to speak to a MacMedic Tech.
3. Quick Check In: Tell us what your Mac’s issue or problem is, and we’ll get right on the case!
4. No lugging your iMac, Mac Pro, or G5 through the mall: Our front door is less then 10 steps from our parking lot.
5. Quick Turn-Around: Our goal for in-lab service it to have it done in less then 72 hours. Most repairs take less time, and if that’s the case then your Mac will be back to you even quicker! The majority of our Apple Warranty or AppleCare repairs are done in about 24 hours.
6. Hassle free warranty: Got a Mac that needs out of warranty service? The Apple Store only offers a 90-day service warranty. MacMedics “Hassle Free” warranty is a full 1-year!
7. Need a new Mac? We’ve got them: Come pick out what Mac you want, and we’ll be happy to help with no sales hype! Best of all you don’ have to wait your turn.
8. Full Repair Services for iPhone & iPods: The Apple store might do a whole unit replacement for an exorbitant flat-fee, or offer a small discount for buying a new unit (and trading in your old iPod), MacMedics will fix just the problem your iPhone or iPod has, thus saving you money.
9. Same day service for iPods & iPhones: In most cases if you drop off your iPod or iPhone in the morning, we’ll have it done later that same day!
10. MacMedics CAN fix the stuff the Apple Store can’t or won’t: If you’ve been quoted an exorbitant amount of money to have your Mac fixed at the Apple Store, MacMedics can help! Be it Liquid damage, a fried logic board, SuperDrive replacement, broken LCD or MacBook Pro glass, and severe Macintosh laptop case damage are all offered at MacMedics and often for hundreds of dollars less then Apple (or anywhere else!). ALL repairs are covered by our 1-year warranty.
11. The Apple Store Can’t Upgrade Your Hard Drive: MacMedics Can! See our new blog post from 1/30/10 to get all of the details. A common issue we help clients with here at MacMedics is “upgrading” or “retiring” a failed (or perfectly good) hard drive. What many people don’t know is that we can “upgrade” your computer to a larger size hard drive, even if your hard drive has failed under Apple warranty.
MacBook Pro user from Australia gets VIP Macintosh service & logic board replacement in less then 24 hours from MacMedics
If you’re already a fan of MacMedics and our award-winning Macintosh service and repair, the following testimonial will not surprise you. For Macintosh users who have not yet discovered us, be sure to read our Blog posts about why to come see us instead of going elsewhere.
Both posts can be found here:
Apple selects MacMedics (again!) for the Commitment To Excellence service award.
Ten reasons not to wait in line & fight the crowds at the Apple Store or see NOappointments.com.
Our Apple Macintosh service and repair system is dedicated to speedy and accurate results. If there’s ANY way we can do the service better or faster, we’ll always take that route. When special circumstances (like the following testimonial) present themselves, we always rise to meet the Mac service or data recovery challenge.
If you’re not working with an “award-winning” Apple Authorized Service Provider and Value Added Reseller, why aren’t you??
Late last month, I was traveling within the US on a multi-city whirlwind business trip. Imagine my horror when in the early AM, my Macbook Pro completely died of what appeared to be a logic board failure. Without my laptop the rest of my 3-week business trip would need to be abandoned.
Thankfully a quick search of nearby Authorized Apple repair shops located MacMedics only a short drive from downtown Baltimore.
Charles from MacMedics was courteous, professional and completely up front by providing a realistic appraisal of the time it would take to repair my laptop. Not only did Charles advise me on the likely time to complete the needed repairs, he also developed a plan to deal with the worst case scenario if my Macbook pro was not ready by the time I needed to depart Baltimore (only 36 hours later). Knowing that my laptop could be shipped to me even if I were no longer in Baltimore provided great peace of mind.
MacMedics not only kept to their quoted timeframes, they exceeded my expectations, and my fully functioning Macbook pro (complete with new logic board) was ready for collection in less than 24 hours from the time I had brought it in. This is truly amazing work!
I would like to extend my sincere thanks to each and every person at MacMedics who helped bring about this excellent result. I would highly recommend MacMedics for anyone requiring timely and professional care of their Apple products.
Richard Bayliss
Australia
