Archive for the ‘Awards’ tag
MacBook Pro user from Australia gets VIP Macintosh service & logic board replacement in less then 24 hours from MacMedics
If you’re already a fan of MacMedics and our award-winning Macintosh service and repair, the following testimonial will not surprise you. For Macintosh users who have not yet discovered us, be sure to read our Blog posts about why to come see us instead of going elsewhere.
Both posts can be found here:
Apple selects MacMedics (again!) for the Commitment To Excellence service award.
Ten reasons not to wait in line & fight the crowds at the Apple Store or see NOappointments.com.
Our Apple Macintosh service and repair system is dedicated to speedy and accurate results. If there’s ANY way we can do the service better or faster, we’ll always take that route. When special circumstances (like the following testimonial) present themselves, we always rise to meet the Mac service or data recovery challenge.
If you’re not working with an “award-winning” Apple Authorized Service Provider and Value Added Reseller, why aren’t you??
Late last month, I was traveling within the US on a multi-city whirlwind business trip. Imagine my horror when in the early AM, my Macbook Pro completely died of what appeared to be a logic board failure. Without my laptop the rest of my 3-week business trip would need to be abandoned.
Thankfully a quick search of nearby Authorized Apple repair shops located MacMedics only a short drive from downtown Baltimore.
Charles from MacMedics was courteous, professional and completely up front by providing a realistic appraisal of the time it would take to repair my laptop. Not only did Charles advise me on the likely time to complete the needed repairs, he also developed a plan to deal with the worst case scenario if my Macbook pro was not ready by the time I needed to depart Baltimore (only 36 hours later). Knowing that my laptop could be shipped to me even if I were no longer in Baltimore provided great peace of mind.
MacMedics not only kept to their quoted timeframes, they exceeded my expectations, and my fully functioning Macbook pro (complete with new logic board) was ready for collection in less than 24 hours from the time I had brought it in. This is truly amazing work!
I would like to extend my sincere thanks to each and every person at MacMedics who helped bring about this excellent result. I would highly recommend MacMedics for anyone requiring timely and professional care of their Apple products.
Richard Bayliss
Australia
Apple selects MacMedics (again!) for the Commitment To Excellence service award
We are pleased to announce that Apple has selected MacMedics for a quarterly Commitment To Excellence service award for the second time. Only 179 Apple Service locations were honored with this award putting MacMedics in the top 5% of all Apple Authorized Service Providers in the United States and Canada.
MacMedics is one of only three AASP’s in Maryland to receive this award, and the only Mac shop in Anne Arundel County with this prestigious rating from Apple.
Apple gives out this award for the Apple Authorized Service Providers that score the highest in the following four categories of performance.
1. Repair turnaround time – How fast can MacMedics repair your Macintosh and return it to you. This is a longtime key factor that has won us this award and others before. Our professional clients use their computers to make money, the longer it’s off-line the less money you make! This is why we’ve worked so hard for 20 years to get your Mac back on your desk as fast as possible!
2. First time fix – Did we nail the repair the first time? You bet! This is one of the reasons that our techs are the best. We carefully follow Apple’s technical manuals to find the bad part and then we replace it. This is the reason our techs are Apple Certified. We call it the “sniper shot” repair. We only want to replace ONE part and we only get one “shot” to impress you, our client.
3. Fewest number of parts per repair – When you’re wrong on which part is failing, then you have order a “second” part from Apple. Since we normally get it right on the first attempt, we have a very high score in this category as we generally only need to order one part per repair.
4. Fast bad part return – Apple wants their defective parts back as quickly as possible, so they can be analyzed and inspected. We do the repair quickly, so our bad parts are on their way back to Apple Service HQ the very same day we perform your repair.
If you haven’t used MacMedics before, then come visit us and find out what makes us the best place for Apple service in Maryland! You’re busy, so don’t fool around when it comes to Mac service and repair. We’re fast and no appointment is ever needed for walk-in service. See our post about Nine reasons not to wait in line & fight the crowds at the Apple Store or anywhere else for more info on the MacMedics advantage.
See the full text of the award at this link.
