Archive for the ‘Baltimore’ tag
The only place I will ever go for any Mac products.
Brought in a MacBook Pro and had the hard drive replaced and all data transferred. Two weeks later the track pad went crazy. I was on vacation and emailed Dana and he answered back immediately. When I returned home, I took the computer back and after consulting with Chris, decided to purchase a new MacBook Air. I was refunded the cost of the newly replaced hard drive and given a fair trade-in discount for my old computer. Great guys to work with and I recommend them highly for the personal service they provide. The only place I will ever go for any Mac products.
MacMedics remains our go-to place when time and getting it right is of the essence.
I brought my wife’s 2011 MacBook Air into the MacMedics Baltimore office yesterday to see if they could help remove some cruft from her machine’s hard drive. I was having some trouble removing all of the adware. Jeff met us at the door and in no time had downloaded an adware removal tool onto her hard drive, removed the adware, a boatload of movies and other items our daughter had placed on the machine and got the machine back to its former speed. Great to see professionals at work. This remains our go-to place when time and getting it right is of the essence. Thanks, guys.
Thanks Mac Medics
Thanks Mac Medics, especially Mike, for the excellent job of migrating the data and applications from my old Mac Pro to the new one. Could have had the migrating done cheaper at the local Apple Store but wanted to go with a trusted and reliable source for my data transfer. This is the second time I’ve used Mac Medics, and it was well worth the cost and saving my time. Also, Mac Medics is always there to respond to my questions with sound advice.
MacMedics was perfect!
MacMedics was perfect! I called them in the morning and told them about my Mac mayhem and they told me to come right over to the store. They fixed the problem in about 20 minutes and gave me all the information about was wrong with the computer and why. I understand that it may not always be that easy, but it was perfect timing. It was a million times more cost and time effective than any experience I have had at the Apple Store. They also were not condescending like the Apple Store can be. I will always come to MacMedics for all my Mac needs and definitely suggest you do the same. I also noticed that they have refurbished Mac products at great prices so definitely think about contacting them before buying your next iPad or MacBook. It was also great supporting a local business. Thanks MacMedics!
Two thumbs up!
Two thumbs up! When my MacBookPro began making ominous grinding noises during my travels I feared the worst, and set out to buy a new one – a cost I could ill-afford… Apple doesn’t repair laptops more than 5 yes old, so the store in Baltimore helpfully suggested that I consult with a good ‘repair shop’ before buying and gave me short list of reputable service providers to chose from. Two places in town could have helped but the turn around was more than a week – too late for my next flight. However, MacMedics assured me a 24 to 48 turn around, well worth the longish drive to Severna Park. Their service speaks for itself: – professional welcome and diagnostic on the spot, within a few minutes of my arrival I understood the problem (fan was shot); – Recommended replacement of fan, hard drive (to solid state for best performance). – They called the next morning (less than 24 hrs) for pick up; – They had done what they promised, ensured that nothing was lost from my old hard drive, completely updated the operating system, answered all my somewhat anxious questions and replaced – as a courtesy – rubber tabs under the laptop for which I knew Apple charged about $10 a pop. So, the laptop is working very well, the mechanics have been cleaned and renewed, the operating system has been updated, and I saved over $1,000. What’s not to like?
Amazing service!! Had a Mac that I recently acquired for my children. Brought all three kids to the store and Chris K. took amazing care of us. Even helped me entertain the kids. A+++ service. Will be going back to see them again.
I can’t tell you how wonderful MacMedics has been!
I can’t tell you how wonderful MacMedics has been! I am a photographer who has used Apple products for years. I end up taking hundreds of GB worth of photos and am very hard on my computer when it comes to editing and storing all of them. My Mac was a few years old and I wanted to upgrade my RAM and hard drive space. After speaking to MacMedics they helped me find the best solution- I ended up installing extra RAM, getting a solid state hard drive for my operating system, and getting separate hard drives to help store all of my photos. They fixed everything efficiently and were really patient and thorough when answering all of my questions! When I later had some issues with my disk permissions, they were able to walk me through what I needed to do to fix these and the problem was solved. Many people have no idea where to turn for Apple services, sales, or data recovery, so they just end up going to the Apple Store and paying too much for it, not getting an accurate diagnosis, or going elsewhere and ending up with terrible service. But that is not the case with MacMedics- they are great on all accounts. They also give you a 1 year warranty- a big plus in my book. Highly recommended!
Love the fast service and knowledgeable technicians!
Thanks, Macmedics for repairing my macbook hard drive! Totally covered under warranty-most appreciated for finding that out for us! Love the fast service and knowledgeable technicians!!
-Severna Park, MD
Mac Medics was able to understand my problem
Mac Medics was able to understand my problem and fix my computer much faster than I expected! I spent a week of frustration on the phone with Apple and even went it to an Apple Store but no one was able to help me. I walked in to Mac Medics, explained my problem and I was out of there in less than 15 minutes! I went in on a Monday and my Mac was returned to me on Friday – after being sent to Apple and getting the hard-drive recovered at Mac Medics. I am very impressed with the staff at Mac Medics and I would highly recommend their services! Thank you!
-St. Marys City, Maryland
They will be our go-to folks for Mac repair from now on
Chris was very knowledgable, friendly and helpful, and we talked about a number of options. This was about 2 pm on a Friday afternoon. He had the fan replaced, a new hard disk installed plus additional memory by 4pm the same day. I am impressed. They will be our go-to folks for Mac repair from now on.
-Sandy Spring, Maryland
Thank you, thank you, thank you!
“Thank you, thank you, thank you! You saved my data, and I’m grateful (and busy running the back-up right now).”
-Severna Park, Maryland
Great service as always!
“Thanks so much for getting Andrew out to help us so soon– he was great, and we’re very happy to be back up and running. Great service as always, thanks again!”
-Silver Spring, MD
I wish I had just gone to MacMedics first!
“In an effort to replace an old 2006 Macbook’s hard drive, I disrupted a few parts and was unable to get the unit to power on. I took the thing to both XXXXXXXXXXX in XXXXXXXXXX and two Apple stores before going to MacMedics. I wish I had just gone there first! The consultant Ed made a few quick adjustments and had the thing fixed in a jiffy, at no charge (I paid Chesapeake Computing a $40 service fee for nothing – they held it for almost two weeks and then informed me it wouldn’t turn on – duh!). MacMedics is what the Genius Bar should really be. Great customer service and truly knowledgeable staff. Thanks, Ed! You were awesome. Will definitely be back.”
This consultant was very easy to work with
“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”
Great Expertise! Reliable, Fast, Honest, Affordable!
“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”
-Severna Park, Maryland
MacMedics – The 911 place to go
“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”
– Mechanicsburg, Pennsylvania
MacMedics Super Service
“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”
-Kent Island, Maryland
This consultant went above and beyond and did a great job.
“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”
Dana Stibolt did an excellent job! Professional and timely service!
“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”
Thanks for the quick Macintosh Service.
“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”
Customer for life!
I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.
Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.
The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.
I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.
Kudos to MacMedics! You have a customer for life!
MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland
MacMedics is the ONLY independent Apple Authorized Service Provider or Apple Authorized Premium Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.
MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:
A. getting to the mall.
B. finding a parking spot.
C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.
D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.
Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.
It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $499 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.
Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.
We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. In fact, we’re the only Apple Authorized Premium Service Provider in Anne Arundel or Prince Georges counties (or in the entire Baltimore or Washington DC area. There is only one other Apple Authorized Premium Service Provider in all of Maryland, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!
Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 3 miles from I-97 or 1.5 mile from RT 2 Ritchie Highway).
For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe and MagSafe 2 power adapters, back up hard drives, and FireWire & USB cables.
Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.
Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).
MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!
MacMedics is an Apple Authorized Government Reseller
MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.
We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.
We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:
Anne Arundel County, Maryland
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)
Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:
“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”
Contact your local MacMedics office to request a quote for new Apple hardware for your agency.
MacMedics is the Premier Sponsor for The Baltimore Production Club’s ANNUAL PRODUCTION SHOWCASE (That’s Paper Show for you folks that have been watching the show back in the early days) on March 28th 5:30 to 8:30 at Martin’s West. See the TV Commercial below and buy tickets here! http://ow.ly/iXglc
We’ll have a great selection of MacMedics SWAG that you can’t buy on TV!
Hey everyone, if you are still without power, go ahead and unplug your Macs. That way when power comes back on, there won’t be any electrical surge issues.
If you are going out of town for the Fourth of July or vacation, unplug everything before you leave, and don’t leave your backup hard drive WITH your Mac. Someone stealing your Mac will likely steal your backup hard drive, as well. Take your backup with you, or hand it off to family or friends for safe keeping. That way if something happens, you’ll still have all of your data.
Also, don’t leave portable Macs and iPads around in open view when you’re away from home. There’s not a week that goes by without one of our clients having a Mac stolen. Put them away or lock them up!
Well, it’s July 1st and Apple’s add-on data service, MobileMe has been officially discontinued as of yesterday.
If you missed the deadline of June 30th, Apple is giving you one last chance to migrate your account to iCloud. There’s no official word on how long this will be available so don’t delay in taking advantage of this.
As always, MacMedics can help you migrate to iCloud and get all off your various devices working on Apple’s new service.
Get in touch with your closest MacMedics office in Baltimore, Washington DC, or Philadelphia to set up a time for help. We can come to you, or if you prefer, you can come to our office.
Great Macintosh Service Is What We’re All About. We Can’t Argue With A 5 Stars, 5 Mice, & 5 Apples Review!
We love helping our clients, and when it’s time to say good bye to your trusty Macintosh we’ll always consider all of the options and if a repair is not appropriate, we can transfer your data from the old Mac to a new one. We’ll recycle the old one for you as well. In some cases, your old, broken, or damaged Mac might even have trade in value which you can apply to a new Mac purchase or a repair.
Here’s a review that was posted by one of our Washington DC clients recently:
“My colleagues and I have been using MacMedics for years and love their service. Maybe because I haven’t had a broken screen but they have been great with all other repairs and assistance. They did thoughtfully advise me when it was time to pull the plug on my old and dropped iMac (it was time) and they graciously handled the funeral arrangements for it. Being able to recycle it for me was a plus. I can’t imagine going anywhere else for my Mac needs. I also give them 5 stars, 5 mice, and 5 Apples.”
Susie – Apr 20, 2012
MacMedics is proud to be a title sponsor of The Production Club of Baltimore’s 18th Annual Production Show!
The Production Club of Baltimore presents the 18th Annual Production Show
This year, The Production Club of Baltimore takes you deep into a new frontier “ProductoCon A Look Into the Future of Production”. Join the area’s design, marketing and production professionals, as we revel, gawk and gasp at the newest product lines, services and techniques.
Thursday March 29th, 2012
5:30- 8:30 PM
6817 Dogwood Rd.
Woodlawn, MD 21244
Enjoy great food, beer, wine and free parking
PCB Members Free/ Non-Members $25.00
Click here to register: http://productionclubofbaltimore.org
This is a review that was posted by our client, Ty Ford on Google on 7/28/11. You can read the review on Google here.
Mac Medics RULES! Back in the day, you could call Apple and ask a question (or more) and get a nice person to answer that question. It used to be that way at XXXXXXXXXX XXXXXXX in Baltimore, but the last time I called (a few years back) and asked for a little help figuring out a kink in my wireless network, they were ready to send out a person and charge me a $250.00 minimum. So when I started the G5 up this morning and all the folder icons were gone, (files were there, just no folder icons) I searched the web, found no solution. Ran Disk Utility and Disk Warrior. They found things, fixed them, but didn’t solve the problem. I finally called Mac Medics, whom I had dealt with before. Matthew suggested doing an archive and install. I had never done one, even after all these years. In five sentences he gave me what I needed to know to safely get on with my repairs. It took a little time to get some of my apps reinstalled, but I was back on the road. And he didn’t charge me a dime. THANK YOU MAC MEDICS.
Were you happy with the service at MacMedics Lanham or Millersville? If so would help us spread the word about our good Apple service? Thanks in advance!
Apple Announces iPad 2
iPad 2 is the next generation of Apple’s magical device for browsing the web, doing email, enjoying photos, watching videos, and more. It comes in three models: iPad 2 Wi-Fi, iPad 2 Wi-Fi + 3G, and iPad 2 Wi-Fi + 3G for Verizon (U.S. only).
-All-new design—iPad 2 comes in black or white and is 33 percent thinner and up to 15 percent lighter.
-Dual-core A5 chip—The Apple-designed chip features two cores for faster performance and up to nine times the graphics horsepower.
-Two cameras—Make FaceTime video calls, record HD video, or create fun snapshots with Photo Booth. Switch between front and back cameras with just a tap.
-10-hour battery—Same great battery life for browsing the web, watching videos, and listening to music.
-Smart Covers—Innovative, thin, durable covers that magnetically attach to iPad 2 for a perfect fit. Available in a range of vibrant polyurethane and rich, aniline-dyed leather colors (sold separately).
MacMedics is an Official Apple Authorized Value Added Reseller that is authorized to resell the Apple iPad 1 and iPad 2. Call us to reserve your iPad 2 for pick up in our Millersville office (Near BWI off I-97 or our Lanham office (Just off MLK near RT-50 & I-95/I-495). MacMedics is the only independant Apple Authorized Reseller in Anne Arundel or Prince Georges counties. If you’re looking for a fast and friendly place to buy a new iPad, trade in your old one, or to buy Apple iPad accessories like the Applw Smart Cover or iPad or iPhone power adapter, come us us! No lines, no appointments, and no parking hassles!
P.S. We’re the closest Apple Authorized Reseller to Arundel Mills, plus we right off of I-97 in Millersville, just west of Severna Park and south of Glen Gurnie.
MacMedics also accepts working, broken or damaged iPad 1’s or iPads 2’s for trade-in credit towards a new Apple iPad, iPod, New or used Macintosh, or even towards a Mac repair or upgrade and data recovery cases.
We also stock a wide array of iPad cases, Smart Covers, accessories, cables, power adapters, and carrying bags.