MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

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MacMedics is hiring! We’re looking for Apple Wizard/Rock Stars to join our service teams as Apple On-Site Consultants/Engineers

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We’re MacMedics, an Apple Authorized “Mac-Only” Macintosh consulting, service, and sales company that provides Mac Service and Solutions the entire Mid-Atlantic region. We’re looking for experienced On-Site Macintosh Technicians/Consultants/Engineers to join our Washington DC & Baltimore-Annapolis, MD offices FULL-TIME.

If you’re an IT professional at most places, we’re guessing you work long hours. Not at MacMedics! We only expect our employees to work 40 hours a week. Don’t accept any old Mac IT job if you’re never going to see you family again, or have to be “on-call” on the weekends. Come see us and find out if MacMedics can be a good fit for your new Mac career for 2016!

MacMedics (an Apple Authorized Premium Service Provider & Apple Authorized Value Added Reseller), an award-winning regional Macintosh consulting and service company, with offices in Baltimore, Washington, and Philadelphia is seeking more on-site Macintosh Engineers to join our Washington, DC AND Baltimore, MD service and support teams.

As a MacMedics Macintosh Consultant/Engineer, you will be directly involved in providing and recommending Macintosh service and solutions for our thousands of on-site Macintosh clients. Some of the markets we service are; graphic design freelancers, small graphic design studios, large scale advertising agencies, in-house advertising departments, commercial printers, video production houses, colleges, universities, as well as Federal, State, and local government agencies.

The functions of this position would include: on-site Macintosh hardware and software consulting and troubleshooting, networking, cross platform integration, and backup & server configuration. Qualified individuals must have EXTENSIVE knowledge of Mac OS X and long-term experience with the Macintosh product line with a strong emphasis on the use, configuration, and troubleshooting of graphic design applications. Experience with Photoshop, InDesign, and font management is absolutely essential!

A strong compensation package with performance incentives, a Macintosh MacBook Pro computer, and an Apple iPhone (with plan) are all provided. Other valuable benefits such as company paid Apple and Adobe technical training and certification; 100% company paid heath/dental insurance and a 401k plan with company matching are also included.

If you’re interested in being part of a well-established Apple consulting, service, and sales company and making new and exciting and things happen, you’ll love working with MacMedics! Our service team members are focused on helping our customers and doing whatever it takes to do so. If you’re being held back, finding yourself doing more Windows work that you were planning on, tired of red tape and politics, and you want your efforts and contributions to count for something, then this position would be perfect for you! If you’re an under-appreciated/under-paid Mac fanatic, then MacMedics is where you need to be!

If you’re a current or former Apple Store Genius with extreme Mac skills and you’re investigating on how to take your Macintosh support career to the next level, we’d love to speak to you.

http://www.macmedics.com/jobs

MacMedics is also hiring Apple retail sales and service folks to work full-time and part-time. We also are hiring for Apple iPhone and Mac techs to work in our Severna Park, MD store.

MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland

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MacMedics is the ONLY independent Apple Authorized Service Provider or Apple Authorized Premium Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.

MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:

A. getting to the mall.

B. finding a parking spot.

C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.

D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.

Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $499 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.

We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. In fact, we’re the only Apple Authorized Premium Service Provider in Anne Arundel or Prince Georges counties (or in the entire Baltimore or Washington DC area. There is only one other Apple Authorized Premium Service Provider in all of Maryland, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 3 miles from I-97 or 1.5 mile from RT 2 Ritchie Highway).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe and MagSafe 2 power adapters, back up hard drives, and FireWire & USB cables.

Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.

Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!

Google Review: The Employees At MacMedics Were So Helpful And Polite

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Justin, a new MacMedics client who came to us from the Apple Store wrote the following about us on Google on 8/5/11.

The employees at Mac Medics were so helpful and polite. When me and my girlfriend went to the Apple Store they belittled her, talked down to her, and made her feel even worse about the problems she was already having with her MacBook. Mac Medics took the time to explain what the problems might be, how they may be resolved, and the different levels of pricing that may result from the work. I would recommend for any Mac owner to use the services that Mac Medics provides. I know that in the future if I have any problems or when I need to replace my old MacBook, I will be returning to Mac Medics.

You Will Not Find A More Honest, Helpful Mac Repair Shop Than MacMedics

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Our customers continue to be impressed with our level of dedication to the Apple Macintosh platform. This is a comment from one of our clients, who we helped recently:

“You Will Not Find A More Honest, Helpful Mac Repair Shop Than MacMedics”

I’ve been a customer of Mac Medics for 15 years. You will not find a more honest, helpful Mac repair shop. They have been there for every Mac emergency I’ve had, from the minor keyboard repair to major data recovery. They are proactive on every level, asking the right questions to make your data is safe and your computer is running at top speed. Trust me when I say take it to MacMedics instead of standing in line for a “genius”!

Another 5 Star Review For MacMedics Baltimore From Yelp

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Another 5 Star Macintosh Service Review For Mac Medics Baltimore From Yelp.

One of the things that we’re famous for is taking care of older Macintosh hardware. In the case below, the client had a dead G4 iMac, and it was obviously beyond repair. She ended up making a visit to the Annapolis Apple Store, and it was too old for them to work on. So while cracking open a dead iMac is not super advanced “data recovery”, we still could do it, and we knew how to do perform that particular operation. This is where the 50,000 (Update 3/11/14: now over 65,000!) plus Mac service work orders we’ve logged since 1989 come into play. Add that to our Apple Certified employees who have well over 200 combined years of Macintosh experience, and well, we can take care of just about anything!

Come visit our fully stocked and staffed service center in either Millersville or Lanham, Maryland, where our square footage dedicated to Apple Authorized Service is larger then most Apple Stores you find in the mall.

MacMedics is terrific. All the staff: Dana-Jason-Tinika are really helpful/knowledgeable/patient. They can do anything/all that an Apple Store can do, but they know so much more. I took in my ancient-one of the first iMacs and they removed the old drive/loaded that plus all what I wanted into my new iMac. I even purchased AppleCare. I can’t say enough about how good the customer service is. Grade? A+.

A definite recommend.

C.C.
Annapolis, MD

MacMedics Is Annapolis, Columbia, & Baltimore’s Original, Independent Mac Shop Since 1989

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MacMedics is Washington, DC & Baltimore’s Original, Independent Mac Shop Since 1989 and we just expanded by buying one of our former competitors, Apple Specialist, macUpgrades of Bethesda, Maryland. Like MacMedics, macUpgrades was also founded in 1989. You can read more about this purchase on our website at http://www.macmedics.com/macupgrades.

Our purchase of macUpgrades now makes MacMedics the oldest Apple service and consulting firm in Maryland. MacMedics is proud to be Apple Authorized Value Added Resellers. Apple Authorized Government Resellers, and Apple Authorized Service Providers, as well as Certified Members of The Apple Consultants Network. MacMedics has been in business and fixing Macs all over Maryland since way, way before the Apple Store or anyone else. In fact, our headquarters in Severna Park AND our location in Lanham are larger than most Apple Stores, and our Mac Service Lab has over 100 feet of bench space.

MacMedics was founded in the Annapolis, Maryland area in 1989 by Dana Stibolt during a time when Apple Service was kind of a side business for Apple Dealers. MacMedics began offering an alternative to the stuffy Apple Dealer mentality of the “Service Department”.

Two things:

1. All Apple service was carry-in only, and generally pretty slow. Plus, it was a burden to our clients to be without a computer for a week, so MacMedics came to you and performed your Macintosh service both quickly and inexpensively.

2. The Apple service warranty then AND now is only 90 days. Nobody else offers a full one year warranty on out of warranty Apple repairs. When you choose MacMedics over the Apple store and other Apple Service locations for your broken Macintosh, you get a 1-year warranty parts and labor on whatever repair you had performed.

MacMedics is the only Mac shop that offers a low-cost extended warranty that includes ALL parts AND labor (for replacing bad parts). For MacBooks, Mac minis, and iMacs, pay just $99 for our Walk In Service Plan and your entire Mac is covered for a year (MacBook Pros and Mac Pros are $149). Also, with WISP, you get two free check ups per year and three phone or remote support incidents. Plus, if your Mac needs service down the road, your repair will be moved to the top of our repair queue for FREE priority Mac service.

With our army of Apple Certified Technicians and Consultants, MacMedics serves the entire Mid-Atlantic region with the area’s largest fleet of Apple loaner/rental hardware. MacMedics also stocks an amazing array of Apple Service parts, new and used Macintosh computers, hard drives, computer memory modules, software, and a TON of other accessories and Apple related items. Plus, with our purchase of macUpgrades we now also have all of their retail inventory at Severna Park and Lanham, as well as their own massive collection of Apple Service parts which when combined with our collection, might be the Mid-Atlantic’s largest and most complete Apple Service part inventory. Also, with our combined inventories and stockpile of junked Macintosh computers of all types, we have an enormous collection of obsolete and vintage parts that can be harvested and used to repair a Mac that is too old for the Apple Store to even check in for service.

It’s also important to note that MacMedics is a Maryland based and locally owned company. When you’re working to support locally owned businesses in your community and keeping the dollars in the local economy, don’t forget about MacMedics. There are other Mac companies operating in Maryland that are not based in this state (for instance, the Apple Store is not a locally owned company). It’s also important to note, that MacMedics has had only one owner in it’s history (Dana Stibolt), so unlike some firms, our roots are deep in both the Macintosh community and in Maryland.

If you need Macintosh assistance, help, training, Apple Authorized Service, Apple Authorized Sales, iPhone, iPod, or iPad repairs without the hassle of:

A. Getting to the mall or driving into the city.

B. Finding a parking spot and in some cases even paying for parking as well.

C. Lugging your Mac desktop (if you don’t have a laptop) and walking all the way thru the mall or down city sidewalks.

D. Trying to first get an appointment with an Apple Genius, and then not really getting enough time to really pick their brains for expert Macintosh advice.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, setting up your computer on the Genius Bar to copy your data, is generally not a good idea. As hard drives fail, they generate heat, and as they generate heat they fail more. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $399, for any size, single hard drive. Read more here.

MacMedics is also quite well known for our Macintosh Liquid Spill Rescue service which is just $199 (plus parts if needed) no matter how long it take. We’re often able to save a liquid spill laptop for just $199. See this link for info and see this for a liquid spill testimonial.

(Plus, as an added bonus ALL Macintosh laptop repairs are performed locally right here at MacMedics. The Apple Store will often send your laptop away for Apple Depot Service where it’s out of your control and their’s)

Our expert Apple Certified employees stand ready to help at anytime. As a two time “Best of Baltimore” designated Mac Repair Shop, we are super proud to be an award-winning Apple Authorized Service Provider and Authorized Apple Value Added Reseller. We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the Mall. We’re famous for our “Computer Store on the corner” personal service.

MacMedics is also a multiple repeat winner of Apple’s “Commitment To Excellence Award”. In fact, we’re the only Apple Authorized Service Provider In Anne Arundel or Prince Georges counties to win this award according to Apple. MacMedics IS the ONLY Apple Authorized Service Provider and the only independent Apple Authorized Reseller in all of Prince George’s county in Maryland.

The Commitment To Excellence Award recognizes MacMedics for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 60,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Speaking of speed of Apple repairs, nobody is FASTER than MacMedics. In 90% of Apple Warranty or AppleCare repairs that come in for service, we have the repair complete and back in the customer’s hands in less than 24 hours. Not fast enough for you? We have a number of rental computers of all Apple models, so if you’re having a Macintosh Emergency, we have a way to keep things running for you.

We also perform Hard Drive Upgrades (under warranty or not) and expert Macintosh Data Recovery, two things you simply can’t get at ANY Apple Store. Plus, if you do need a new hard drive, we can upgrade the size, speed, and you get a 3-year warranty, compared to like-for-like hard drive swap at the Apple Store, plus there you only get a 90 day warranty.

Come visit either of our TWO fully-staffed and stocked Macintosh Service & Sales locations in Severna Park, MD (2 miles from I-97 and RT 2 Ritchie Highway) or in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.)

Got a problem? Wanna’ talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if everysing phone line we have is tied up (and that does happen).

One other great thing about coming to visit us, is the fact that parking is here is not an issue, and it’s free and 10 easy steps right into our office. So, avoid the soul-sapping search for parking when you’re trying to find someplace to park in Bethesda, Hampden, Fells Point, or at the Mall.

Written by Dana Stibolt

December 12th, 2010 at 4:11 pm

Posted in Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,iBooks,iMacs,iPads,iPhone,iPods,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

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Apple Recognizes MacMedics Outstanding Service Performance With The Apple “Commitment To Excellence Award” Again.

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We are pleased to announce that MacMedics has once again been awarded the Apple Service Commitment To Excellence award for Apple Service.

The Apple Service Commitment To Excellence Program recognizes the top 5 percent of all Apple Authorized Service Providers in the U.S. and Canada who have implemented and utilize best practices to maximize their Apple Warranty Service offerings. Only 248 Apple Authorized Service Providers earned this award this quarter.

The Apple Service Excellence (ACSE) scores measure two items that directly impact consumers who are seeking Apple Service.

1. Repair turn around time.
2. First-Time fix.

As one of the oldest and largest Apple Authorized Service Providers in Maryland (and the only company with two full-service locations), MacMedics strives to repair Apple computer quickly and accurately.

Most Apple repairs can be completed at MacMedics in about 1-day. Consider that you don’t need an appointment; you don’t need to carry your Mac gear thru the Mall, and that you don’t have to wait in line or fight the crowds at the Apple Store.

See our MacMedics Blog post on why coming to MacMedics is better then visiting the Apple Store for Apple Authorized Service at http://www.NOappointments.com.

Don’t Play Trick Or Treat With Your Mac’s Back Up!

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This post was updated 10/31/14

We just had full moon, and it seems like it brought a ton of new Data Recovery jobs into the MacMedics offices. Spooky!

Now that it’s Halloween, I offer you the perfect metaphor for your Mac’s (or iPhone’s) Back Up. Don’t play “Trick Or Treat” with your valuable data.

When we have clients show up at our Mac Lab with data we can’t recover it just breaks our hearts. We’ve got a great track record for Recovering AND Rescuing data for folks (Usually for just $399 w/ free 1TB Time Machine drive so you never lose your data again BTW), but there are cases we we can’t help with. We will refer these jobs off to Clean Room recovery firms, and often they can save your data in exchange for fees as high as $2500. But, not all data can be saved, and about 10% of the cases we refer, there’s not a positive result, and that data is gone forever.

As soon as you buy a new Mac, or get an old Mac’s hard drive repaired, you need to have a back up program running. On any Mac that is running Leopard (10.5) or Snow leopard (10.6), Lion (10.7), Mountain Lion (10.8), Mavericks (10.9), or Yosemite (10.10) use the built-in Time Machine! It’s very, VERY powerful, and has been used to save lots of our client’s data. Plus it’s the MOST POWERFUL feature that is BUILT IN to the Mac’s modern OS!

The important thing is to PLAN AHEAD. Your back up is not complete if it’s not:

1. Automatic (Use Time Machine and this point is covered)
2. Redundant (Double your back up with a clone of your data and this point is covered)
3. Off-Site (Take your double back up off-site or get Mozy and this point is covered)

See how easy it is to be 100% covered! Now think of how much better you’ll feel knowing this little project has been taken care of and that your back up has been certified! If you need help getting a back up in place, we can help. On-site, In-lab, or even Remote Desktop Support, we’re there, and we’ll help get your back up configured and tested!

While all of us at MacMedics are HUGE fans of Time Machine, it’s not 100% infallible. MacMedics recommends that you ALSO back up your hard drive via a “clone” use Super Duper or Carbon Copy Cloner, as that way you can “test” your back up to insure you have a good, bootable copy. With a “clone” back up AND a Time Machine back up, you’re covered for TWO types of back ups, and you’re DOUBLING your chances for a successful recovery.

This might also be a good time to enhance your back up plan by adding an off-site back up. MacMedics hosts our own in-house CrashPlan backup server for your important data! So, if you want to expand into a cloud backup, we can help!

We had a client in with a bad MacBook hard drive just a few days ago, and she was mostly backed up, but she was working a major project for her employer that had huge amount of Excel data in it. All she wanted was that one folder. Sadly we could not get it for her. If she had set up Mozy, even if she did not have a back up drive *a common problem for portable computers), her data would have been “automatically” backed up AND “off-site” thus completing two points of the golden triangle of data protection. Best of all, it would have been 100% free!

We have tons of posts on Time Machine and we even have a free White Paper on it If you’d like a copy, let us know. If you’re not using an automatic backup, your data is at risk!

Also, don’t forget that hard drives don’t last forever. Our rule of thumb for hard drive retirement is as follows. In Apple laptops the hard drive should be proactively replaced after 2 to 3 years years. In Apple desktops the hard drive should be proactive replaced after 3 years. You can find out more about this on our website http://www.HardDrivesDie.com.

There’s one more thing I would like to mention here. iPhones and iPod touch models also need to be backed up. All you have to do is to sync with you Mac from time to time. People are starting to treat these portable Apple products as stand alone devices, and when you think about it, many people are generating data on their iPhones and iPods just like they do on a computer.

You’ve got photos, e-mails, text documents, bookmarks, files, contacts, calendars, and videos that all can be generated or sent to your mobile device. All you have to do is connect to iTunes, and it will back up your device. Apple also has iCloud, which offers a PAID service that will allow you backup your entire iOS device to the cloud. This is however not automatic, and it IS something you have to pay for. Photos in My Photo Stream are saved on the iCloud server for 30 days. To save or back up these photos, you must copy them from My Photo Stream to your Camera Roll on your iOS device. You can then back up your Camera Roll using iCloud or iTunes.

There are not too many ways to get mission critical data off a dead iPhone. We can often do it, but the data is all stored on the logic board of your iPhone or iPod touch. If it gets wet, gets dropped, or gets lost or stolen, then there goes your data. If we can’t get your logic board to fire up, then we don’t have access to your data.

Be sure to read “The Nine Things We Wish We Did Before Our House Burned Down“. We have the list line by line and a link to the original post, which is a “MUST READ” for anyone that has a house OR a computer

MacMedics: A Local Mac Repair Shop That Is Really Local To Baltimore, Maryland And Washington DC

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Lots of places that offer nationwide Macintosh service will try to you lure you to their website by saturating their webpage with geographic keywords that make it appear that they are “in” your area. This is kinda’ scammy and is often a turn-off anyways.

If you’re looking for “local” Macintosh service or repair that’s really “local” to the Baltimore, Maryland or Washington DC areas, then you’ve found the right place. MacMedics has been performing Macintosh service since before the Apple Store was even an idea. In fact, our headquarters in Severna Park is LARGER then most Apple stores.

Our two walk-in service centers in Severna Park and Lanham, Maryland are both Apple Authorized Service Providers fully staffed by Apple Certified Technicians who are ready to help you.

MacMedics has been repairing Macintosh computers in Maryland since 1989.

When you’re looking for local Mac service from a reputable service provider, come see us at MacMedics. We help Mac users from all over the Baltimore & Washington area.

Thinking about going to the Apple Store for service? Our service is faster, usually less expensive, and carries our full MacMedics 1-year service warranty. See our Blog post about that at http://www.NOappointments.com. The majority of our our Apple Warranty or AppleCare repairs are complete and ready to return to you within 24 hours. Need a rental while your unit is in the shop? We can do that too!

MacMedics is also and Apple Authorized Value Added Reseller, and as such, we are authorized to resell the Macintosh computer line, the Apple iPad, iPod, and Apple TV.

Unbelievably Awesome AppleCare And Apple Warranty Client Reviews For MacMedics

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As Apple Authorized Service Providers, we perform quite a number of Macintosh warranty repairs on behalf of Apple’s customers. We also do so for many of our own customers whom have purchased their Apple gear from MacMedics.

Over the last six months or so, our Apple service business has basically doubled. The Apple Stores in the area are so overwhelmed; many Apple owners are finding out that there is an alternative to making an appointment or waiting around in the mall for a face-to-face with a Genius at the Genius Bar. See our recently updated Blog post on why it makes sense to come visit MacMedics in either Lanham (1 mile from I-495 at RT 50) or Millersville (5 minutes from BWI Airport or 10 minutes form the Annapolis Mall)

When we perform an Apple Warranty or AppleCare repair for someone, Apple sends them a survey to ask how well we performed the service on Apple’s behalf.

Apple then forwards these remarks and the accompanying scores to us with the idea that they will help improve our service.

In the latest round feedback from Apple, these anonymous comments praise MacMedics in such a level of detail it almost looks like we wrote them ourselves.

These are direct from Apple, and we’d like to thank our loyal customers for supporting us. THANKS!

-Very customer focused.

-The service was the best I have ever had on any product. Thanks!

-Technician was helpful and provided additional information on a completely unrelated topic. It was a very good experience.

-My experience with Mac Medics was amazing. I felt at ease leaving my MacBook in their hands.

-Just want to say that Mac Medics offers the best quality service for your products

-They were fantastic the service was quick the people were friendly and willing to answer all of my questions

-I was extremely satisfied with the expertise and professionalism of Mac Medics I will not hesitate to use them in the future and I have already highly recommended them to my co workers for all of their Mac needs.

-I could not be more happy with the combined service of Apple and Mac Medics. Mac Medics had it couriered to their location and I had it back on Tuesday after the Holiday. I mean serious who works this fast? While the rest of the country enjoyed their 3-day weekend somebody was working on my problem. My satisfaction is off of the charts and I have told many peers and coworkers this amazing story. Thanks again!!!!

-They went above and beyond what was required of them. Very professional and thorough.

-Great company! Easy to use. Nice people.

-Repair was done in timely manner. Personnel were helpful, professional & courteous. Repair was completely satisfactory.

-The Apple Authorized Service Provider was EXCELLENT!!!!

-Thank you very much. All of the staff were knowledgeable and personable. There was open and honest communication promotions and deals were shared and customer service was exceptional.

-Matt at Mac Medics knew right away how to resolve my problem.

-Great service builds on Apples’s reputation of great service.

-Mac Medics was convenient in location SUPER QUICK and professional.

-I cannot remember EVER having such a good experience with a repair of ANYTHING. I have already shared my happy experience with everyone I know who owns a Mac – and even some who don’t!

-MacMedics said it was a video card issue. Seems like they were right. So far I’ve had no black screen issues since the repair was performed.