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Archive for the ‘Data Recovery’ tag

A new 5-Star Review for an iPhone Data Recovery that we performed for just $99:

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A new 5-Star Review for an iPhone Data Recovery that we performed for just $99: “MacMedics is the best, Cody is amazing!!! My phone had water damage, and companies like ScreenSavers wanted $700+ to get my pictures off of it, which I could not afford. I was in tears, and then I drove past MacMedics. Cody recovered all my precious pictures and videos from my baby’s first year, priceless. Thank you to Cody, you have no idea how I thankful I am!!”

A note to anyone reading this: Not all data recoveries have a happy ending. We’ve seen the worst ones, like where photos of a loved one are lost forever. It’s SO easy to backup, so do that today! If you’re an iPhone user, the Apple iCloud backup service for iPhones is only .99 cents a month for 50GB or $2.99 for 250GB (which you can share with your whole family). I’m sure our happy customer would have paid that to protect her data. If you need help setting up a backup, just stop by any MacMedics office for free assistance. That goes for Macs too!

Written by Dana Stibolt

November 28th, 2017 at 8:08 pm

A Time Machine Backup Hard Drive Makes a Great Mother’s Day Gift

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Happy Mother’s Day! Do you know what makes a great Mother’s Day gift? A Time Machine backup hard drive! If you’re the keeper of the photos, you must have them backed up at all times. The older the computer, the greater the risk of hard drive failure, but ANY hard drive (including Solid State hard drives) can and do fail no matter if they are new OR old. Plus, if you (or your mom) is a laptop user, you also need to consider laptop loss, theft, and damage.

We’ve seen moms AND dads who have experienced a hard drive failure. It’s not a good situation to be in, especially when the photos of their kids are in jeopardy or lost forever. Even if MacMedics can recover the data or it has to be sent out for “clean room” data recovery, there’s the added stress of that, plus the added expense.

A common misconception is that Time Machine requires Apple hardware like a Time Capsule. It does not. All Time Machine needs is an external hard drive that is Macintosh formatted. You might already have a Mac formatted hard drive with data on it. If you do the Time Machine backup file will co-exist with your data as long as there is enough free space. If you don’t have a drive already, MacMedics carries a nice 1TB 2.5″ portable unit with a 2-year warranty for $99.

Written by Dana Stibolt

May 14th, 2017 at 10:05 am

Regarding our Data Recovery Program, imitation is the sincerest form of flattery:

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Imitation is the sincerest of flattery:

Other website’s text:

If you think you’ve lost your data and you were told to send it off to a “Clean Room” Data Recovery lab, STOP NOW!

http://www.macmedics.com/recovery.htm:

If you think you’ve lost your data and you’ve been told to send it away to an out of state “Clean Room” Data Recovery firm, STOP!

Other website’s text:

80% of the people that think they need “Clean Room” data recovery DO NOT need that type of advanced recovery services. Bring your hard drive or computer to MacSavvy and let us take a look before you opt to send it out of state.

http://www.macmedics.com/recovery.htm:

80% of the people that think they need “Clean Room” data recovery DO NOT need that type of advanced recovery services. Bring your hard drive or computer to MacMedics and let us take a look before you opt to send it out of state.

Other website’s text:

The data recovery company that is performing the recovery for you will likely recover your data and charge you FULL “recovery” prices (often $1000 or more). Many of the data recovery cases we see are situations where customers think they have a “data recovery” situation when in fact the data is just not visible to them. This happens quite often while you are standing at the Genius Bar. Here’s how it occurs; Your data is not visible and the hard drive does not appear to be working, so you are told you need to send it away to a “clean room” data recovery company. This is when you should bring it to XXXXXXXXX. So we can validate that its a complete mechanical failure.. or the data just isn’t visible to the user. We have a 90% success rate when there isn’t a mechanical failure.

http://www.macmedics.com/recovery.htm:

The data recovery company that is performing the recovery for you will likely recover your data and charge you FULL “recovery” prices (often $2000. or more). There’s a reason why the major recovery firms offer a “free evaluation”, they’re hoping to get your drive in the door, and then charge you big bucks to recover your data. All of the big firms have price ranges, and you might pay more or less depending on your situation. But, there’s a big difference between data that is in “limbo” and data that is “lost”. Many of the data recovery cases we see are situations where customers think they have a “data recovery” situation when in fact the data is just not visible to them. This happens quite often while you are standing at the Genius Bar. Here’s how is happens; Your data is not visible and the hard drive does not appear to be working, so you are told you need to send it away to a “clean room” data recovery company.

Written by Dana Stibolt

February 6th, 2017 at 8:40 am

Be Careful Moving Your Data During The Holidays!

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It already happened this year! Someone just contacted us with the following email:

“For Christmas I was given the new MacBook Pro, and in the midst of trying to transfer files from my old PC I accidentally erased my hard drive. It won’t even boot up anymore. I was wondering how to go about fixing this? If I need to bring it in to your store, how much will it cost to fix, how long, etc.”

Two things to remember:

1. Never delete data that has not been certified in it’s new location or on a new computer.

2. Never use a computer to process and generate mission critical data without a back-up.

Always keep your data in two places at once while moving over to a new computer!

When folks buy a new computer (or get one as a gift during the holidays) and then transfer the data to the new Mac, they are often anxious to re-purpose, re-gift, or re-sell the old Macintosh. So much so, that once they see the new unit is up and running, they will ERASE the old unit and put a fresh OS on it in preparation for it’s new life. In many cases they have already made a deal to sell their old Mac (or give it away to a family member) and the sale is “pending” on them getting the new Mac up and running. So there’s often some pressure to get the job done quickly and complete the transaction.

NEVER EVER transfer or migrate your current data over to a new Mac (then delete your old data or sell an old computer) and assume that you’re safer then you were with the old hard drive. Your Data SHOULD always be in two places at once!

If you need to erase an old computer and you’ve just transferred ALL of your data to a new shiny computer, don’t let that “new computer” feeling of safety (because it’s new I’m at LESS risk!) distract you! If it’s a new Mac, run a quick Time Machine back up or clone your drive with SuperDuper BEFORE you erase that old data. In fact, one very safe way to back up and then test your data is to make a bootable clone of your data (you can do this with SuperDuper), you can then “boot” off this clone and test to ensure your data is all there. This way if something gets fouled up in the migration or transfer, you can at least have a bootable copy of your data and use that to work off of until you can sort things out. Don’t forget to ensure that your new backup is also working correctly. This is a common issue, so DON’T fall into this trap!

You ALWAYS need to have your data in two places at once WHILE you are moving over to a new Macintosh laptop or desktop. Very often we see client suffer data loss during this time of transfer. In many cases the client’s first scan of the data is positive and everything looks fine. Then they erase their old computer, only to learn that their e-mail or iPhoto or Photos database is corrupted, and they’ve lost some or all of their data during transfer.

Written by Dana Stibolt

December 24th, 2016 at 11:12 pm

MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland

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MacMedics is the ONLY independent Apple Authorized Service Provider or Apple Authorized Premium Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.

MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:

A. getting to the mall.

B. finding a parking spot.

C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.

D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.

Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $499 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.

We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. In fact, we’re the only Apple Authorized Premium Service Provider in Anne Arundel or Prince Georges counties (or in the entire Baltimore or Washington DC area. There is only one other Apple Authorized Premium Service Provider in all of Maryland, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 3 miles from I-97 or 1.5 mile from RT 2 Ritchie Highway).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe and MagSafe 2 power adapters, back up hard drives, and FireWire & USB cables.

Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.

Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!

MacMedics Rescues Data From A Power Computing PowerCurve 601/120 Mac Clone From 1995

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We see this from time to time: a customer has an old computer that has been stored in an attic or garage for 20 years or so, and they decide that they want the data from it before they dispose of it.

In this case, the computer in question is a Power Computing PowerCurve 601/120 Mac clone that was introduced in 1995. It has a 1GB Seagate Medalist SCSI hard drive.

We were able to copy the data that the client wanted to a USB thumb drive and return it to them within 24 hours. The old computer will be recycled by MacMedics.

Do you have a tough Macintosh data recovery project that you need help with? Our prices start at $399 and include a free 500 GB USB hard drive for your recovered data. See more at: http://macmedics.com/recovery.htm

Written by Dana Stibolt

April 23rd, 2014 at 10:01 am

If You Believe Ragnarok Will Happen Today, Then Don’t Worry About Starting Your Backup Plan!

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If you believe Ragnarok will happen today, then don’t worry about starting your Backup plan. We’ll be here Monday to help with either that data recovery or that first step to backing up safely. Ask for our free Time Machine white paper.

Right now in Millersville we have SIX data recovery projects running and another couple in the wings waiting for equipment space. We do some pretty amazing data recovery work, but don’t ever count on paid data recovery as your backup plan. Some data is just gone and there’s nobody that can get it back. That’s heartbreaking for you AND us.

Guess what? Hard drives die! If your hard drive is over three years old, it’s a good idea to replace it. MacMedics has new hard drive options like 1GB Hybrid 2.5″ hard drive, custom built Fusion drives, and desktop hard drives up to 4TB. Also, with the price of Solid State hard drives falling to new lows, it’s a great idea to use one of those if you can. Need help? This is what we do! MacMedics replaced over 1000 hard drives in 2013.

Read more on our website http://www.HardDrivesDie.com

Written by Dana Stibolt

February 22nd, 2014 at 11:37 am

Be Thankful For Your Digital Devices And Your Data Stored On Them

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The following was written by Mike Harrison from the MacMedics Washington DC office:

Here’s my “thankful” suggestion for the day. Please take stock of your digital life, your pictures, music, digital content, files, etc. Many of you have a 4-day weekend (This Thanksgiving holiday), so please use some of that time to make sure your computer is backed up. Make sure your cell phone’s content is backed up. If you have an iPhone or iPad, use iCloud backup services. For those who don’t know me, I work with the hard-case customers that the Apple Store can’t help. I see hard drive failures, destroyed computers and data loss every day, no exaggeration. I have customers break down crying because it’s going to cost them thousands of dollars to get back the pictures of their children, or the masters thesis they’ve been working on for six years. I’ve seen young people flunk an entire semester of college because they didn’t have a backup. At least a few times a week customers, will tell me how much they “live” on their computers, many use them for their livelihood and can’t be without them for a few hours. Please be thankful your devices have worked thus far, because it’s only a matter of time before they fail, get stolen or destroyed by a spilled cup of coffee.

If your backup plan is lacking in some way, or you don’t have one at all, please get in touch with your local MacMedics office. We’d love to help you get one set up.

We have lost and lots of suggestions here on the MacMedics Blog. See this link for more info on Time Machine.

Also, with the holidays upon us already, see my tips for protecting your holiday photos here: Protect Your Holiday Photos With These Simple Steps

A MacBook Pro Falls Off The Roof Of A Jeep, Gets Run Over Multiple Times And MacMedics Saves The Data From The Dented Hard Drive!

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Update 7/24/13: 15″ MacBook Pro takes a licking and keeps on ticking! Despite falling off of a Jeep at highway speed and getting run over several times, the MacBook Pro still turns on and appears to have a good logic board. Also, the data was recovered by MacMedics off of it’s “dented” hard drive.

Keep reading for more on the story and how we helped this MacMedics customer save their data.

We recently helped an out of town Mac user from New York, who left his MacBook Pro on the roof of his Jeep. It fell off at highway speed and then was run over multiple times by other cars.

In situations where a hard drive has been physically damaged, we always refer Macintosh Data Recovery cases to a “clean room” recovery firm, such as DriveSavers. In this case the owner of this MacBook Pro 15″ want us to try to recover their data despite the risks.

The MacBook Pro was destroyed, I mean really totaled! And, even the unit’s hard drive had been dented in the mishap.

If you have a data recovery case that you need us to look at, please get in touch for the next step in handling your case. If you need to skip over us and go straight to DriveSavers, then do call us to obtain our 10% referral coupon code.

Keep reading for the story and for for the photos of the MacBook Pro carnage!

MacMedics provided great customer service and miraculously saved my hard drive!

We were on our way down to visit my sister when without realizing, I saw my laptop fly off the roof of my car as I was told by a passing motorist a few seconds prior that there was something on the roof. Walking back to get my laptop I watched several cars run over my laptop. It looked hopeless. A whole corner of my 15″ MacBook Pro was bent up and the whole laptop was compacted onto itself.

Depressed, we woke up the following day and went to the mall in Annapolis to go to the Apple Store with hopes to save the hard drive. They referred us to MacMedics in Millersville, MD. We quickly went there after the gentleman on the phone assured us that they would do anything they could to recover the hard drive. We got there and were quickly greeted by a technician. They were very thorough in their explanations of all the possible outcomes for our situation. We dealt with Brandon Carter who was very helpful and answered all of our questions and then Dana Stibolt, the President of MacMedics, who informed us of what to expect and was very sympathetic to our situation. He had reassured us that they would do anything and everything to help us and was extremely nice and knowledgeable.

With great luck, they were able to recover all of my files (pictures, music, documents, etc.) Because my hard drive was dented, it took over 24 hours to recover all the data. Not because of the amount of my data recovery, but because there was damage to the hard drive. The external hard drive (with my recovered data) was mailed Monday and I received it Wednesday with detailed instructions as I how to restore my files. Also included were the business cards of consultants at MacMedics to help if I had any questions.

The people of MacMedics saved me because it was already bad enough that I had destroyed a very expensive laptop that was a birthday gift but also the memories and music I had stored on it. They’re very helpful, knowledgeable and courteous and if I have any future disasters with any of my Apple equipment, I will 100% go back to MacMedics as they did the impossible.
Thanks again and you saved my life!

How Valuable Is The Data On Your Laptop??

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So it’s one thing to lose your data and have it be lost forever due to a hard drive failure, but it’s something else entirely when that data could be used for illegal purposes by someone else or a competitor.

ALL computer users, Mac or PC, need to have a tested and reliable backup in place! You never know what might happen to a laptop computer. Since you’re out and about, it could get lost, stolen, wet, or damaged (by you or someone else by dropping it). Even if you’re not out on the road, there are still lots of things that can happen. Check out the story we posted a few weeks ago about a client who sadly had her house burn down and lost the data on her MacBook as a result. You can also read the posting about the client with an iMac set up on an Ikea glass desk that collapsed unexpectedly and took out her iMac and backup.

It’s one thing to lose your laptop, but even if you have your data backed up, that does not necessarily stop the thief from using that data to steal your identity or your sensitive information (love letters, banking info, or your photos). With Back to my Mac installed (free from Apple) or Lojack for Laptops, you can secure your data and/or erase it before the thief can get to it.

Here’s a quick overview on Back to my Mac:

OS X and iCloud can help keep your Mac safe even when you misplace it. Sign in to iCloud.com from another computer or use the Find My iPhone app on an iPhone, iPad, or iPod touch to locate your missing Mac on a map. If your Mac is offline when you try to find it, you can ask to receive an email as soon as it makes a Wi-Fi connection. You can also display a message on your Mac screen so whoever has it knows how to get it back to you. And until your Mac is back in safe hands, you can set a passcode lock remotely, or even initiate a remote wipe to delete your personal data and restore your Mac to its factory settings.

Via Absolute Sofware’s Blog regarding Lojack for Laptops.

A Rutgers Chemistry 5th year PhD student, Jingming Zhang, is desperately seeking the data from his laptop, which was stolen from a school building. The student has placed an ad up pleading for the return of the computer, saying:

“I would like to say that you can keep the computer and I would like to pay you money for my data.”

The unfortunate student is willing to pay $1000 for the return of the data and even offers the password for the laptop to help retrieve the file. The laptop went missing from an unlocked room in Wright-Rieman on campus, which houses the laboratories. The laptop was left unattended for a long span of time, so the exact time of the theft is not known.

How much is your data worth? Back up your Mac now AND buy LoJack for Laptops now!

Lojack for Laptops is a product that MacMedics highly recommends for ALL of our clients! You can purchase it on-line via this link.

Also see our Blog post titled: Your Data: Not Always Safe