This Blog post has been reprinted by permission from The Forge Flyer from Baltimore

“I dropped my iPhone recently and the front glass cracked in about 25 places. But it was still usable. Price for to get it fixed at the Apple store: $200. Which is what I paid for the phone in the first place (well, my employer paid for it). Also, you have to make an appointment just to drop off your broken item at the Apple store in Towson. That seems a little weird to me.

So I ordered a kit from Amazon for $17 to fix it. That didn’t go so well (I couldn’t get all the screws out and then I couldn’t get it back together correctly) so I called MacMedics down by BWI. Normally it would have been about $90 to fix it but because I already had the new glass and the digitizer, they only charged me $49. And they fixed it the same day. Yay!

My MacBook froze up and started beeping at me at about the same time and luckily it was still under the extended warranty and Apple fixed it well, so no complaints there. ”

MacMedics Announces New Lower Prices For Same-Day iPhone 3G and 3G S Glass/Digitizer Service

iPhone 3G Glass/Digitizer Repair $89.95
iPhone 3G S Glass/Digitizer Repair $99.95

You can drop your iPhone 3G or 3G S off by 10:00 AM and we’ll most likely be able to have it ready for pick up by 4:00 PM. We also offer flat-rate $10 FedEx Ground shipping if you’d like to have your iPhone shipped back to you (We also have low-cost FedEx Express shipping options if you want your iPhone back quicker! We’re also happy to to use your FedEx account number and ship back via the FedEx service of your choice)

iPhone repairs are super popular and tons of sellers of Do-It-Yourself iPhone parts, tools, supplies, and videos have come out of the woodwork.

There are three huge things to consider:

1. Is the part you are buying the correct part for your unit AND is it a “real” part? Many sellers from eBay and Craigslist are selling “High Copy” parts, which are usually far inferior in quality.

3. If you “do it yourself” you’re undertaking the risk of damaging or destroying your iPhone. The people that make the videos are usually the same people selling the iPhone service parts, and they make it look super easy in the video. Why? They want you to think it IS easy so you buy the part from them. Also don’t forget that internal parts of an iPhone are very delicate and sensitive to static. We know this and take every precaution in our Apple inspected Mac Lab.

We’ve blogged about iPhone repairs many times before. So you can read our past posts here.

We’ve blogged about “Do It Yourself” iPhone 3G and 3G S repairs before, but we wanted to post this.

This iPhone 3G S was dropped and it’s top glass is broken. It’s owner bought a new glass/digitizer off the Internet after he watched a DIY video that made the repair look pretty easy to handle. Sadly, in the process of trying to remove the glass from the iPhone he also broke the iPhone’s LCD. So while this well meaning client was trying to save a few dollars, he could have had the unit fixed same day if he had just brought it in to MacMedics.

See large size photo of this iPhone 3G S here.

You can see all of our previous posts about our warning regarding DIY iPhone repairs at this link.

I’ll recap three things here:

1. It only costs about $20 to $30 more to have MacMedics fix your iPhone or iPod. If you figure in ALL the costs: The replacement part, the shipping of that part, is the part you ordered BOTH the correct part and actually genuine?, the special tools needed, the correct adhesives to attach the parts, the fact that MacMedics will warranty our work for one year, and the fact that if you try the repair yourself, you’re taking on a whole bunch of risk. (Trust us folks, the people who sell the parts WANT to make it look easy, it’s not. Plus, many of the bloggers that HAVE done the repair, say if given the choice, they would not do it again!)

2. How fast do you want to have your iPhone fixed? How about same day? If you buy a part on-line, you have to wait for it to arrive, pay for shipping, and then have the time to perform the repair.

3. Are you properly grounded for static? Most likely not! Our techs perform all repairs in a static safe environment and perform the work while they are properly grounded. Our lab facility has been inspected by Apple and meets their requirements for Apple Authorized Service Providers.

Update: 8/29/10

See all of our iPhone “Do-It-Yourself” warnings posts at this link. They have become some of the most popular posts on the MacMedics Blog because they are true. Check’ em out!

So we’ve been over this before, but well meaning folks are still trying the Do-It-Yourself route on iPhones.

By our calculations you might save about $40 by doing the repair on your own, when trying to fix an iPhone 3G. If you make a mistake it’s going to be more. Also, if you’re considering this route, be sure to factor in all the costs.

1. Parts (are they real or copies?)

7. What’s the risk factor of doing a complex iPhone repair you’ve never done before.

The people that sell the parts are often the same people that make the step-by-step videos. Yes! it looks easy on video, because they edit out all the re-tries to remove the broken glass, the part where they get cut, and where they crack the LCD and/or destroy the iPhone’s frame.

When you take apart an iPhone the first few times, you’re going to mess something up. We know because we’ve seen the end results. Even if you bail on your DIY repair and come to us, our service might end up costing more if we have to un-do a previous repair attempt. MacMedics has performed the iPhone 3G and iPhone 3G S screen/lens/glass/digitizer repair thousands of times, so we know what we’re doing, and we can do it fast!

We had to share this e-mail and photos with you. The names have been removed to protect the innocent.

“Hi, I wanted to contact you to find out if you can help me fix my iPhone 2g.

Thank you.”

See this photo in a large size

Needless to say, this iPhone is likely beyond our help. As this is really bad and it does not appear to be disassembled in a static safe workspace to boot.

Update: 1/5/10

See all of our iPhone “Do-It-Yourself” warnings posts at this link. They have become some of the most popular posts on the MacMedics Blog because they are true. Check’ em out!

Update: 11/6/09

We are seeing more and more iPhones that have been damaged during do-it-yourself repairs. Folks, the videos you see on-line make it look very easy. There’s a reason for that, the companies that make these step-by-step videos on iPhone and iPod disassembly and repair are the same people that are selling all of the parts, tools, and supplies you need to perform the repairs. They want it to look as easy as possible and they often edit the video in their favor making it look like it’s easier then it really is and that it takes less time then it will take you. I can guarantee you that guy/gal in the video is NOT performing the repair you are watching for the FIRST time.

This blog post is a bit of rant, so if you’re already on the same page as me, and you think paying $20 to $30 plus parts cost, and getting low cost $10 return shipping via FedEx to have our MacMedics expert techs fix your iPhone right the first time, and you want to avoid the risk of trying it yourself then, just use this form. If you need us to e-mail you a pre-paid FedEx Express label we can do that too, and we’ll just add $20 onto your total repair. Questions? Just call us 1-866-MAC-MEDICS or Email us. 99% of the iPhones that reach us are fixed the same day the arrive, and we pack them back up and ship them back for next day FedEx delivery. If you’re local to the Baltimore-Washington DC area, then just drop your iPhone off in the morning (at our Millersville, Maryland office), and we’ll have it done by the end of the day!

If you need more convincing, then keep reading. I love to talk shop!

So you broke your glass on your iPhone, you look on-line and find what appears to be a reasonable price on the replacement part.

Here are some questions you NEED to consider BEFORE you pay for the parts.

1. Is it a real part, or is just a copy. If copies of the iPhone glass worked well, then I would offer them. I don’t and the reason is, they are terrible. Just like all of the other well made Apple products, the parts all fit together very tightly, so a cheap knock-off part is not going to have the same fit and finish as the real thing.

2. What’s the total price? Ok, so you’re buying the part. Something that weighs about an ounce, and they’re charging $5, $6, or $7 for shipping? That’s a rip off. If you have MacMedics repair your iPhone we offer $10 flat rate FedEx Ground , so you’ll have your phone soon day after we fix it. Want FedEx Express instead, No problem it’s usually about $20 total.

3. Do you have everything you need to perform the repair? You DO need correct tools, a “spudger”, and you need the correct supplies as well. When installing a new iPhone lens (the top glass) it needs to be correctly held into place. As you can see from the picture in this Blog post, people try all kinds of things including epoxy, Super Glue, and double-sided tape. This is not what you want to use. You need a laser cut adhesive strip that fits your iPhone model correctly.

4. What’s the warranty on the part you are planning on buying? Lots of people are selling parts on-line and on eBay, once they have your money and they’ve sold all of their parts that they got from who knows where, are they going to be around tomorrow to provide a warranty? Most likely not. MacMedics is a well established business founded in 1989, so we’ll be here if you have a problem with our repair. All of our iPhone repairs are backed by our 1-year no-hassle warranty.

4. Just like in the case mentioned below in the Blog post, people often break other parts of their iPhone when they try to service their unit on their own. If you make even one mistake, you could end up in a situation where you need two parts and that adds up very quickly. A common mistake is to crack the LCD while trying to remove the broken glass. (Like this guy!)

5. Do you have the right part? You can buy the iPhone glass WITHOUT the digitizer attached for about $10. This looks like a good plan, but separating the glass from the digitizer is nearly impossible and it’s just not worth the risk. With iPods more than iPhone, people that order their own parts often end up with the wrong item or the right part but for the wrong revision iPod or iPhone.

6. How much time will you have to wait in order to get the part you ordered or how long will you iPhone be away at some “basement repair center”. Seriously, you don’t want to have to wait for some guy who works at Pizza Hut come home from his day job in order to process your order or repair your iPhone and then ship out the order/repair when he feels like it. Plus, your time is valuable! For a first-timer doing this repair, figure about 2 hours. Plus you’ll need to be grounded for static (another expense and risk. Read the Blog post below).

Save yourself a whole bunch of hassle and just send your iPhone to MacMedics for repair. Yeah, it costs a little more, but what’s $30 to $40 more, when it can be repaired quickly, and efficiently with a 1-year warranty and free return shipping via FedEx Express.

If you’re ready to ship your iPhone to us, just use this form. If you need us to e-mail you a pre-paid FedEx Express label we can do that too, and we’ll just add $20 onto your total repair. Questions? Just call us 1-866-MAC-MEDICS or Email us

Here’s an iPhone 3G that a client brought to us today. He tried to do the repair himself and not only did he mess up the part he bought (new top glass for about $50), he also ruined the gasket that goes around the glass. Also, note the red arrows where he tried to use double sided foam tape to hold the glass/digitizer to the frame. This DID NOT work. We also discovered that he scratched the LCD, and he must have NOT been grounded for static, as the logic board was also ruined. Sadly, he’s going to be buying a new iPhone – This unit is toast. We’ve pointed this out before, but going the DIY route only saves you about $40. Don’t risk further damage or delays, just send it to MacMedics. We’ll get it done same day, and we’ll do it right. We’ve already performed this repair many, many times. See our Blog post for all of the details.

Don’t forget this. In this case the client went the DIY route, bought all the DIY parts, DIY supplies, paid the shipping on the DIY parts, then destroyed the DIY parts trying to use them, so he can’t get his money back (and they might not have been returnable in the first place depending on where they came from), AND he has to replace the iPhone. So figure if you bought all you need it’s going to be about $75, the parts get messed up in the attempt, and the phone gets toasted in the process. That’s about $500 if you can’t get a new iPhone subsidized by a new two-year contract. So add up all your time and hassle, plus $500 versus a MacMedics repair which is $109.99 with a 1-year warranty.

iPhone front glass/digitizer + spudger + adhesive kit = $75.84 Paying MacMedics $34.14 extra to do it right = priceless http://bit.ly/4Jszz