Archive for the ‘iPhone 4 Service’ tag
Unbelievably Awesome AppleCare And Apple Warranty Client Reviews For MacMedics
As Apple Authorized Service Providers, we perform quite a number of Macintosh warranty repairs on behalf of Apple’s customers. We also do so for many of our own customers whom have purchased their Apple gear from MacMedics.
Over the last six months or so, our Apple service business has basically doubled. The Apple Stores in the area are so overwhelmed; many Apple owners are finding out that there is an alternative to making an appointment or waiting around in the mall for a face-to-face with a Genius at the Genius Bar. See our recently updated Blog post on why it makes sense to come visit MacMedics in either Lanham (1 mile from I-495 at RT 50) or Millersville (5 minutes from BWI Airport or 10 minutes form the Annapolis Mall)
When we perform an Apple Warranty or AppleCare repair for someone, Apple sends them a survey to ask how well we performed the service on Apple’s behalf.
Apple then forwards these remarks and the accompanying scores to us with the idea that they will help improve our service.
In the latest round feedback from Apple, these anonymous comments praise MacMedics in such a level of detail it almost looks like we wrote them ourselves.
These are direct from Apple, and we’d like to thank our loyal customers for supporting us. THANKS!
-Very customer focused.
-The service was the best I have ever had on any product. Thanks!
-Technician was helpful and provided additional information on a completely unrelated topic. It was a very good experience.
-My experience with Mac Medics was amazing. I felt at ease leaving my MacBook in their hands.
-Just want to say that Mac Medics offers the best quality service for your products
-They were fantastic the service was quick the people were friendly and willing to answer all of my questions
-I was extremely satisfied with the expertise and professionalism of Mac Medics I will not hesitate to use them in the future and I have already highly recommended them to my co workers for all of their Mac needs.
-I could not be more happy with the combined service of Apple and Mac Medics. Mac Medics had it couriered to their location and I had it back on Tuesday after the Holiday. I mean serious who works this fast? While the rest of the country enjoyed their 3-day weekend somebody was working on my problem. My satisfaction is off of the charts and I have told many peers and coworkers this amazing story. Thanks again!!!!
-They went above and beyond what was required of them. Very professional and thorough.
-Great company! Easy to use. Nice people.
-Repair was done in timely manner. Personnel were helpful, professional & courteous. Repair was completely satisfactory.
-The Apple Authorized Service Provider was EXCELLENT!!!!
-Thank you very much. All of the staff were knowledgeable and personable. There was open and honest communication promotions and deals were shared and customer service was exceptional.
-Matt at Mac Medics knew right away how to resolve my problem.
-Great service builds on Apples’s reputation of great service.
-Mac Medics was convenient in location SUPER QUICK and professional.
-I cannot remember EVER having such a good experience with a repair of ANYTHING. I have already shared my happy experience with everyone I know who owns a Mac – and even some who don’t!
-MacMedics said it was a video card issue. Seems like they were right. So far I’ve had no black screen issues since the repair was performed.
More on Do-It-Yourself iPhone repairs and cheap iPhone/iPod parts from the Internet
Update: 8/29/10
With the iPhone 4 out now, this post is more important than ever. Here’s a few things you need to know:
1. The iPhone 4 is like the original iPhone 2G. The glass, LCD, and digitizer all all fused into one piece. What does this mean for repairs? It means that if you buy iPhone 4 “glass” from eBay or Craigslist, it’s totally useless. You simply can’t install just the glass on an iPhone 4.
2. The iPhone 4 is more advanced than ever, and it’s not quick job to swap the glass and LCD. There are lots of small and different sized screws, and the iPhone is built upside down (just like the Uni-Body MacBooks). In order to even get to the broken glass, the entire iPhone needs to be taken apart. The last part to be removed is the glass, so there
are lots of layers and little parts.
3. Is the place you’re taking your iPhone to be repaired an experienced repair shop? Are they using a static safe work bench to take your iPhone apart in? That guy at the mall or the one working out of the back of van is most likely not.
Update: 1/5/10
See all of our iPhone “Do-It-Yourself” warnings posts at this link. They have become some of the most popular posts on the MacMedics Blog because they are true. Check’ em out!
So we’ve been over this before, but well meaning folks are still trying the Do-It-Yourself route on iPhones.
By our calculations you might save about $40 by doing the repair on your own, when trying to fix an iPhone 3G. If you make a mistake it’s going to be more. Also, if you’re considering this route, be sure to factor in all the costs.
1. Parts (are they real or copies?)
2. Shipping (How much will it cost to get them to you, do you have to pay to send them back if they are the wrong ones or defective?)
3. Tools (Does the part include the right tool?)
4. Supplies (Does the part contain all the supplies needed to install it?)
5. Time (How much time will it take for you to compete the repair? If the repair goes wrong how much time will it take for you get your iPhone back on it’s feet again?
6. Warranty on parts (Are the parts guaranteed, or did they come from an anonymous seller on eBay?)
7. What’s the risk factor of doing a complex iPhone repair you’ve never done before.
The people that sell the parts are often the same people that make the step-by-step videos. Yes! it looks easy on video, because they edit out all the re-tries to remove the broken glass, the part where they get cut, and where they crack the LCD and/or destroy the iPhone’s frame.
When you take apart an iPhone the first few times, you’re going to mess something up. We know because we’ve seen the end results. Even if you bail on your DIY repair and come to us, our service might end up costing more if we have to un-do a previous repair attempt. MacMedics has performed the iPhone 3G and iPhone 3G S screen/lens/glass/digitizer repair thousands of times, so we know what we’re doing, and we can do it fast!
We had to share this e-mail and photos with you. The names have been removed to protect the innocent.
“Hi, I wanted to contact you to find out if you can help me fix my iPhone 2g.
The glass of the phone got cracked, and mistakenly, I bought the parts and tried to fix it myself. Unfortunately, as you can see on the pictures I am sending attached, I ended up with a bunch of screws, battery, hard drive and other internal parts of the iPhone. I also bought a blue black part to change the original one, which was way too scratched and old.
I have every single piece with me and would like to know if you guys accept phones in this situation, I would like to know how much it would cost me to have it fixed.
Thank you.”
See this photo in a large size
Needless to say, this iPhone is likely beyond our help. As this is really bad and it does not appear to be disassembled in a static safe workspace to boot.
Here’s our current iPhone and iPod price list. Click on it to see it large size.
