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Macintosh Consulting, Service, & Support

Archive for the ‘Mac Shop Severna Park’ tag

A new 5-Star Review for MacMedics Severna Park

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A new 5-Star Review for MacMedics: The Apple Authorized service and sales from MacMedics have been a great resource for my business and home Mac networks. Between the office and home, I have at least two dozen Apple devices, several which I’ve taken to MacMedics for help, My experiences here, have been nothing less than first class! My Apple gear is serviced quickly the first time around, a rarity elsewhere, but not with MacMedics! When some items were not able to be repaired practically, I had them replaced at MacMedics. The owner is always on the premises and hands on. I have not been back to the Mall since MacMedics opened!! Thank you.

Dr. Rich Garden
Chesapeake Oral Surgery Associates

MacMedics Offers Apple Authorized iPhone Service in Severna Park, Maryland

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Reseller who is a Specialist is Apple Macintosh, iPhone, iPad, iPod, and Apple TV Service and Repairs. We are Anne Arundel County's ONLY Apple Authorized Service Provider and the Baltimore region's only Apple Authorized Premium Service Provider. MacMedics is located at 547 Benfield Road across from Safeway between Ritchie Highway and Veterans Highway.

MacMedics is an Apple Authorized Value Added Reseller & Apple Authorized Premium Service Provider located in Severna Park, Maryland.

Our new retail MacMedics store in Severna Park, Maryland is going great! Thank you for the amazing support and welcome!

If you have not been by to visit yet, we’re an Apple Authorized Reseller and an Apple Premium Service Provider. (The only such place in Anne Arundel County – We service EVERYTHING that Apple makes currently as well as all Apple Vintage & Obsolete products. We are Apple Authorized to sell everything but the iPhone & Watch.) We were recently voted “Best of Severna Park” for “Computer Service”.

We’ve just added more staff and expanded and streamlined our Apple Authorized iPhone service.

If your iPhone is under AppleCare+ and you have a screen break, we can help! We will provide you with a FREE Apple supplied loaner iPhone while your iPhone is being repaired or replaced at Apple Depot. You just pay your AppleCare+ deductible of $29. If your iPhone is liquid damaged or seriously damaged, we can just request a new iPhone from Apple, and they usually come the next day. With this service, there is no free loaner, but you do get a new iPhone the next business day. As always, MacMedics service is with NO appointments!

If your ‪‎iPhone‬ is out of warranty and you need an Apple Authorized repair, we’re here for you. $25 rental iPhones are available while yours is being repaired. If you also need us to backup your iPhone (without data recovery) and place your data on your repaired iPhone, that’s $25 as well.

MacMedics is also able to offer iPhone Data Recovery. Just stop by and let us have a look.

In almost all cases, the official Apple iPhone glass/LCD service like we offer at MacMedics is LESS than a non-authorized 3rd-party repair from a non-Apple shop or kiosk.

Also, if you have the Verizon or ATT service plans, their deductible is $199, so you will be better off having MacMedics repair your iPhone screen/LCD break for less than that, and in the end, you still have a 100% Apple iPhone with 100% real all-Apple parts.

Non-Apple iPhone parts are just that, not made by Apple and thus not as reliable or durable. Plus, 3rd-party shops DO NOT properly place the iPhone screen back into the iPhone body, as it’s done by hand without calibration.

If you ended up with a non-Apple repair and you re-broke your screen (3rd-party screens are more brittle) or your 3rd-party screen reapir is not seated properly or just not working correctly, you CAN have MacMedics replace it with a genuine Apple Authorized glass or LCD service for the same price anyone would normally pay with an Apple screen.

5-Star Reviews That Customers Have Left For MacMedics

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The only place I will ever go for any Mac products.

Brought in a MacBook Pro and had the hard drive replaced and all data transferred. Two weeks later the track pad went crazy. I was on vacation and emailed Dana and he answered back immediately. When I returned home, I took the computer back and after consulting with Chris, decided to purchase a new MacBook Air. I was refunded the cost of the newly replaced hard drive and given a fair trade-in discount for my old computer. Great guys to work with and I recommend them highly for the personal service they provide. The only place I will ever go for any Mac products.

-Baltimore, MD

MacMedics remains our go-to place when time and getting it right is of the essence.

I brought my wife’s 2011 MacBook Air into the MacMedics Baltimore office yesterday to see if they could help remove some cruft from her machine’s hard drive. I was having some trouble removing all of the adware. Jeff met us at the door and in no time had downloaded an adware removal tool onto her hard drive, removed the adware, a boatload of movies and other items our daughter had placed on the machine and got the machine back to its former speed. Great to see professionals at work. This remains our go-to place when time and getting it right is of the essence. Thanks, guys.

-Baltimore, Md

Thanks Mac Medics

Thanks Mac Medics, especially Mike, for the excellent job of migrating the data and applications from my old Mac Pro to the new one. Could have had the migrating done cheaper at the local Apple Store but wanted to go with a trusted and reliable source for my data transfer. This is the second time I’ve used Mac Medics, and it was well worth the cost and saving my time. Also, Mac Medics is always there to respond to my questions with sound advice.

-Arlington, VA

MacMedics was perfect!

MacMedics was perfect! I called them in the morning and told them about my Mac mayhem and they told me to come right over to the store. They fixed the problem in about 20 minutes and gave me all the information about was wrong with the computer and why. I understand that it may not always be that easy, but it was perfect timing. It was a million times more cost and time effective than any experience I have had at the Apple Store. They also were not condescending like the Apple Store can be. I will always come to MacMedics for all my Mac needs and definitely suggest you do the same. I also noticed that they have refurbished Mac products at great prices so definitely think about contacting them before buying your next iPad or MacBook. It was also great supporting a local business. Thanks MacMedics!

-Baltimore, MD

Two thumbs up!

Two thumbs up! When my MacBookPro began making ominous grinding noises during my travels I feared the worst, and set out to buy a new one – a cost I could ill-afford… Apple doesn’t repair laptops more than 5 yes old, so the store in Baltimore helpfully suggested that I consult with a good ‘repair shop’ before buying and gave me short list of reputable service providers to chose from. Two places in town could have helped but the turn around was more than a week – too late for my next flight. However, MacMedics assured me a 24 to 48 turn around, well worth the longish drive to Severna Park. Their service speaks for itself: – professional welcome and diagnostic on the spot, within a few minutes of my arrival I understood the problem (fan was shot); – Recommended replacement of fan, hard drive (to solid state for best performance). – They called the next morning (less than 24 hrs) for pick up; – They had done what they promised, ensured that nothing was lost from my old hard drive, completely updated the operating system, answered all my somewhat anxious questions and replaced – as a courtesy – rubber tabs under the laptop for which I knew Apple charged about $10 a pop. So, the laptop is working very well, the mechanics have been cleaned and renewed, the operating system has been updated, and I saved over $1,000. What’s not to like?

-Baltimore, MD

Amazing service!!

Amazing service!! Had a Mac that I recently acquired for my children. Brought all three kids to the store and Chris K. took amazing care of us. Even helped me entertain the kids. A+++ service. Will be going back to see them again.

-Pasadena, Maryland

I can’t tell you how wonderful MacMedics has been!

I can’t tell you how wonderful MacMedics has been! I am a photographer who has used Apple products for years. I end up taking hundreds of GB worth of photos and am very hard on my computer when it comes to editing and storing all of them. My Mac was a few years old and I wanted to upgrade my RAM and hard drive space. After speaking to MacMedics they helped me find the best solution- I ended up installing extra RAM, getting a solid state hard drive for my operating system, and getting separate hard drives to help store all of my photos. They fixed everything efficiently and were really patient and thorough when answering all of my questions! When I later had some issues with my disk permissions, they were able to walk me through what I needed to do to fix these and the problem was solved. Many people have no idea where to turn for Apple services, sales, or data recovery, so they just end up going to the Apple Store and paying too much for it, not getting an accurate diagnosis, or going elsewhere and ending up with terrible service. But that is not the case with MacMedics- they are great on all accounts. They also give you a 1 year warranty- a big plus in my book. Highly recommended!

-Crownsville, MD

Love the fast service and knowledgeable technicians!

Thanks, Macmedics for repairing my macbook hard drive! Totally covered under warranty-most appreciated for finding that out for us! Love the fast service and knowledgeable technicians!!

-Severna Park, MD

Mac Medics was able to understand my problem

Mac Medics was able to understand my problem and fix my computer much faster than I expected! I spent a week of frustration on the phone with Apple and even went it to an Apple Store but no one was able to help me. I walked in to Mac Medics, explained my problem and I was out of there in less than 15 minutes! I went in on a Monday and my Mac was returned to me on Friday – after being sent to Apple and getting the hard-drive recovered at Mac Medics. I am very impressed with the staff at Mac Medics and I would highly recommend their services! Thank you!

-St. Marys City, Maryland

They will be our go-to folks for Mac repair from now on

Chris was very knowledgable, friendly and helpful, and we talked about a number of options. This was about 2 pm on a Friday afternoon. He had the fan replaced, a new hard disk installed plus additional memory by 4pm the same day. I am impressed. They will be our go-to folks for Mac repair from now on.

-Sandy Spring, Maryland

Thank you, thank you, thank you!

“Thank you, thank you, thank you! You saved my data, and I’m grateful (and busy running the back-up right now).”

-Severna Park, Maryland

Great service as always!

“Thanks so much for getting Andrew out to help us so soon– he was great, and we’re very happy to be back up and running. Great service as always, thanks again!”

-Silver Spring, MD

I wish I had just gone to MacMedics first!

“In an effort to replace an old 2006 Macbook’s hard drive, I disrupted a few parts and was unable to get the unit to power on. I took the thing to both XXXXXXXXXXX in XXXXXXXXXX and two Apple stores before going to MacMedics. I wish I had just gone there first! The consultant Ed made a few quick adjustments and had the thing fixed in a jiffy, at no charge (I paid Chesapeake Computing a $40 service fee for nothing – they held it for almost two weeks and then informed me it wouldn’t turn on – duh!). MacMedics is what the Genius Bar should really be. Great customer service and truly knowledgeable staff. Thanks, Ed! You were awesome. Will definitely be back.”

-Baltimore, Maryland

This consultant was very easy to work with

“They made an effort to fix my MacBook Air after I spilled water on it. The consultant did a great job, but more importantly, he was understanding and easy to work with!”

-Annapolis, Maryland

Great Expertise! Reliable, Fast, Honest, Affordable!

“I was a MAC convert only a few years ago. My kids have been using MACS for years, all through high school and college. We’ve purchased from, and had MACMEDICS servicng our MACS since 2005, that 1st MAC I bought my now 25 year old, is still in operation in 2014. I purchased my Macbook Air, second hand from MACMEDICS 3 years ago, Im kind of tough on it, Ive used it everywhere with my mifi hotspot. Ive had it serviced 3 separate times by them. Each time MacMedics has performed service for us on mine or my kids MACS, I’ve been thrilled with how fast they are, and how reasonable they are. I highly recommend them!”

-Severna Park, Maryland

MacMedics – The 911 place to go

“I had a hardware issue with my IMAC with regards to the hard drive. When I took my IMAC to the Apple store, the hardware issue migrated to the white screen of death. I purchased a new IMAC and asked if it was possible to transfer data from the old hard drive. Unfortunately, the Apple personnel could not due to the issue with the hard drive. I searched the internet and stumbled upon MacMedics. I called them up and spoke to Chris who said they would look into seeing if they could retrieve the hard drive data. The good news was that it might be possible. I left them my new IMAC and my old hard drive and in less than a week they were able to retrieve all my data from the old hard drive and restore it on the new IMAC. I also brought in my daughter’s MacBook Pro and they replaced the old hard drive with a new solid state hard drive. Her Mac is now running efficiently. Pricing is very reasonable. Service is superb. Why would one want to go to any place other than MacMedics. If you want, you can ship your Mac to them and they will ship the repaired product back to you. Might sound corny, but thanks to a hard drive problem I found a place that is honest, responsible and and will only fix what is needed. A special thanks to Ed who worked on my IMAC and my daughters MacBook.”

– Mechanicsburg, Pennsylvania

MacMedics Super Service

“The Apple Store is always so busy with longer wait times. I highly recommend MacMedics, they always respond immediately to your issues or concerns. I dealt with Brandon Carter who is very knowledgeable and walk me through the corrective action.”

-Kent Island, Maryland

This consultant went above and beyond and did a great job.

“After having many problems with my mac, I went to the Apple store twice and spent over 5 hours in store (and they were still unable to fix my Mac even though it was still under warrantee). After leaving the Apple store and still having a computer that didn’t work, I found MacMedic’s store information and brought in my computer. Not only was every single employee beyond professional, understanding, and polite, they were also were able to fix my computer in less then 2 days! I have nothing but great things to say about MacMedics and would highly recommend this store to anyone who has an Apple product related issue!”

-Baltimore, Maryland

Dana Stibolt did an excellent job! Professional and timely service!

“I have to tell you about the wonderful experience I had with MacMedics, namely Dana Stibolt. It was Memorial Day weekend (Friday) and one of our Macs at THE LAND of KUSH vegan restaurant in Baltimore went haywire. The software wouldn’t launch. We kept seeing a spinning circle but no progress. After running HD diag and determining that there was possibly something wrong with the HD, we debated between going to the Apple store and purchasing a new one or seeking out other alternatives. We recalled one of our customers, Dana Stibolt, working for this company MacMedics so we reached out to him to get some direction. The million dollar question…”Is your data worth $200?” The answer, “YES!” Dana came out the same day to diagnose the problem. The hard drive needed to be replaced but most importantly HE SAVED OUR DATA!!!!! Everything was back to normal by Tuesday afternoon! Thanks a million, Dana!!!”

-Baltimore, Maryland

Thanks for the quick Macintosh Service.

“I just wanted to express my thanks for your quick repair of my MAC. As it is the lifeblood of my company, your quick attention and turnaround were greatly appreciated. As a small business owner, our computer equipment is crucial to our success. I dropped my MAC off on Wednesday afternoon, and you were able to diagnose the problem, have the part ordered and put it all back together for me to pick up by Thursday afternoon, limiting the impact to my business. I am so glad I found your company and plan to use MACMEDICS for all my future computer requirements.”

-Gambrills, Maryland

Customer for life!

I just returned from MacMedics on Benfield Blvd. My 2006 IMAC was not receiving e-mail and after trying unsuccessfully for days to solicit help from Verizon and Mac Support, I was at my wits end.

Long story short, I called at 10AM, made the 20 minute trek to MacMedics and was home with my beloved MAC in perfect working condition by 11:45AM. Sounds made up but it’s the truth.

The attendant (Chris) took over the repair process immediately and got right to the problem while explaining the mechanics of his repair. When I asked “how much?”, he said “it only took me 5 minutes so there is no charge”.
Needless to say, the customer service here is “off the charts”. These people are completely honest and extremely knowledgeable.

I have been considering upgrading to the new 27″ and when I do, I will be going to MacMedics rather than an Apple store.

Kudos to MacMedics! You have a customer for life!

Catonsville, Maryland

A New/Old MacMedics Client Has This To Say: First of all, I have three things to say: “use them”, “use them”, “use them”.

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It’s no secret that MacMedics can handle pretty much anything our clients can come up with (even when other Apple service or consulting firms can’t).

Here’s a recent MacMedics review a customer left for us. He had been to see us 20 years ago, and when he ran into a tough problem he remembered us and came back. He also got to witness our data recovery skills and customer service for another client who happened to visit MacMedics in Severna Park, Maryland at the same time he did.

“My MacBook from 2009 stopped working with Quicken. I went to an online Quicken specialist, supposedly, and after 5 hours of working on my computer, they couldn’t fix the issue. I remember a company that I used 20 years ago, and called to see if they were still around – they were. When I brought my computer to them, after a day of working on my computer, like they said, they had the problem fixed!

First of all, I have three things to say: “use them”, “use them”, “use them”.

Initially I spoke with their technician, Chris over the phone, who encouraged me to use their in-house lab services, costing $199. After having my computer fixed, I bought additional memory, by my request for $85. One thing that was reassuring was Chris’s people skills. He assured me that they will find a solution and that they could take care of the problem. During the repair process, Chris stayed in touch and told me his game plan, this wasn’t a simple fix; especially since another company wasn’t successful in resolving my problem.

Side note: After having my problem fixed – A college kid came in disheartened, having her hard drive quit. Watching Chris at work, reassuring by giving her a plan of action and a worst case scenario – you could see the change of this client’s demeanor, to that of calm in a matter of seconds. I have no doubt that he had another happy client.

Thanks again!!”

What can we do for you?

If you have a tough Macintosh service or repair problem, come visit us and let us put you at ease.

If you can’t get in touch with your Apple Consultant, Apple Reseller, or Apple Service Provider, and you are need of expert Mac service then you need to call MacMedics, where we jump right in to solve your problems with SWAT Team like precision.

Call any of our local MacMedics offices for in-lab or on-site help anytime!

There Is Really No Substitute For Accurate & Authorized Apple Service

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There is really no substitute for accurate and authorized Apple repair service. Our talented and Apple Certified Macintosh techs solved another problem for two different Apple customers who both took the time to leave a 5-Star Review for both our Severna Park and Lanham offices this week.

When you’re having issues with your Mac, please come visit our fully staffed and stocked offices in either Severna Park or Lanham, Maryland. We’ll fix your Mac under Apple’s Limited Warranty or Apple’s extended warranty, AppleCare. Or, we can efficiently service your out of warranty, vintage, or obsolete Macintosh. When your Mac repair is complete, we’ll ensure you know everything you need to know in order to preserve and protect your valuable data and operate your computer successfully for as long as possible.

We love to help! So instead of making an appointment, trying to find parking, dealing with crowds, or having to worry about your data being erased, or having to deal with your computer being shipped away for repair, come see the Apple Certified Technicians at MacMedics.

Thanks to our customer, Mark, who had his Mac serviced in our Lanham office this week. Here’s his review from Yelp:

My Macintosh desktop computer had a complicated problem; part of the electronics had failed, while most individual components were fine. Since MacMedics is a certified Apple Service Provider and Reseller MacMedics correctly diagnosed the problem, which endless Apple phone support had been unable to do. The replacement part and labor were free, since my computer was still covered by the AppleCare Protection Plan. My computer now works better than when it was new. I also got some excellent technical advice on maintaining the computer, including information on back-up plans. I highly recommend MacMedics.

Mark
1/6/12

Also, thanks to our customer, Richard, who had his Mac serviced in our Severna Park office this week. Here’s his review from Yelp.

Small repair. Done in a 15 minute walk up. Best service I have had in a long time. Highly recommend!

Richard
1/7/12

MacMedics Free Meet Your New Mac & Backup Seminars

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Did you get a new Macintosh computer for the holidays? Did you treat yourself to an upgrade for 2011?

Come to one of our free Meet Your New Mac & Backup seminars next week

We’ll be hosting both some early morning and early evening talks. Our techs will be on hand to answer questions from MacMedics clients and friends. Also, on the agenda, backups and how to protect your data using multiple methods.

In the morning sessions, we’ll be serving coffee and donuts, and in the afternoon, we’ll have snacks and soft drinks.

The morning session for January will be held at 9:00 AM on Tuesday January 18th.

The evening session for January will be held at 7:00 PM on Thursday January 20th.

Our Millersville office is located at:

1131 Benfield Blvd. Suite H
Millersville, MD 21108

Find us on Google Maps here.

If you’d like to come, please let us know so we can put you on the list.

Please e-mail us at mdservice@macmedics.com.

Written by Dana Stibolt

December 23rd, 2010 at 3:39 pm

Another 5 Star Review For MacMedics Baltimore From Yelp

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Another 5 Star Macintosh Service Review For Mac Medics Baltimore From Yelp.

One of the things that we’re famous for is taking care of older Macintosh hardware. In the case below, the client had a dead G4 iMac, and it was obviously beyond repair. She ended up making a visit to the Annapolis Apple Store, and it was too old for them to work on. So while cracking open a dead iMac is not super advanced “data recovery”, we still could do it, and we knew how to do perform that particular operation. This is where the 50,000 (Update 3/11/14: now over 65,000!) plus Mac service work orders we’ve logged since 1989 come into play. Add that to our Apple Certified employees who have well over 200 combined years of Macintosh experience, and well, we can take care of just about anything!

Come visit our fully stocked and staffed service center in either Millersville or Lanham, Maryland, where our square footage dedicated to Apple Authorized Service is larger then most Apple Stores you find in the mall.

MacMedics is terrific. All the staff: Dana-Jason-Tinika are really helpful/knowledgeable/patient. They can do anything/all that an Apple Store can do, but they know so much more. I took in my ancient-one of the first iMacs and they removed the old drive/loaded that plus all what I wanted into my new iMac. I even purchased AppleCare. I can’t say enough about how good the customer service is. Grade? A+.

A definite recommend.

C.C.
Annapolis, MD