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A new 5-Star Review for MacMedics Severna Park

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A new 5-Star Review for MacMedics: The Apple Authorized service and sales from MacMedics have been a great resource for my business and home Mac networks. Between the office and home, I have at least two dozen Apple devices, several which I’ve taken to MacMedics for help, My experiences here, have been nothing less than first class! My Apple gear is serviced quickly the first time around, a rarity elsewhere, but not with MacMedics! When some items were not able to be repaired practically, I had them replaced at MacMedics. The owner is always on the premises and hands on. I have not been back to the Mall since MacMedics opened!! Thank you.

Dr. Rich Garden
Chesapeake Oral Surgery Associates

New 5-Star Review for MacMedics: These guys are technology wizards!

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New 5-Star Review for MacMedics: Exceptional customer service and seemed to have performed a miracle to restore and back up my iPhone. These guys are technology wizards, and have been incredibly helpful to my whole family in repairing our Apple products. Highly recommend.

Written by Dana Stibolt

January 23rd, 2017 at 5:27 pm

MacMedics 5-Star Review – “One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE!”

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We had to share this recent 5-Star MacMedics review that mentions Alton Brown and Sandy the Shop Cat the shop kat. Enjoy.

“My five-year-old, well-out-of-warranty (but dearly loved) 17” MacBook Pro committed suicide last Thursday evening. It had been behaving perfectly 99.9% of the five years I’ve owned it, then it went glitchy with video and virtually flamed out. It was HOT. Alton Brown could have used it as a heat source for a punishment on “Cutthroat Kitchen” (“One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE…”). There was a sizzling-snap noise and it was dead. I have a lot of IT experience and have built and rebuilt countless Windows PCs and laptops. While I suspected the logic board (what everyone else calls a system board or motherboard), I wasn’t sure.

I don’t *want* a new laptop. So I logged in to make an appointment at the Apple Store for a repair quote. While I expected it to be traumatic, I didn’t expect the first trauma to be trying to simply get an appointment. The first available option was five days out! How could I survive in limbo for five days? Then I noticed that there are several Apple-annointed independent computer repair options in the area! SAVED!

Honestly, I chose MacMedics partly for the quickly-available appointment and partly because they have a store cat. The store cat is most excellent and fluffy, by the way. If you go there, give the kitty gentle head scritches but not back pets.

ANYHOW, the laptop died Thursday night and I took it to them Friday at lunchtime. It took about 2 minutes for them to inform me that the logic board had been fried by the failure of the video chip, that it’s an $800 part, and *that there is an extended warranty that covers the issue until the end of this calendar year!* They were able to bill the entire repair to Apple. So having my laptop attempt self-immolation is aggravating, but timing is everything.

MacMedics ordered the part immediately, and let me know that they couldn’t predict how long it would take to arrive. They did inform me of the updates I would receive by email. Off I went to be limited to an iPad over the weekend and possibly for longer. Well, on Monday (literally the next business day) I got a lunchtime email letting me know that the repair was complete. Top notch service!

As a side note, they inquired about my data backup solution without being pushy-selly about it (which is good, as I had that covered), and made a couple of security observations that were helpful and appropriate.

All-in-all, MacMedics is a good alternative to the Apple Store. Especially since the Apple Store is completely lacking in resident cats.”

New Google 5-Star Review for MacMedics Severna Park

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“Just wanted to say thank you to Jeff at MacMedics Severna Park, Maryland for his great customer service. Last year, my daughter’s MacBook needed a new hard drive and he did a great job replacing it and getting it back to her so she could finish a project for school. She was having some minor issues after her classes ended in May so I brought back in to have him look at it. He did a quick check and advised me on our option it’s a 2009 model so it may be time for a new model. Jeff took time to go over new Apple options as well as some used models. It’s customer service like this that keeps me coming back to MacMedics. We bought my son’s computer there and I’ll be back to see Jeff when my daughter needs a new or used one. Thank You Jeff and all the great staff at MacMedics.”

Written by Dana Stibolt

May 26th, 2016 at 9:02 pm

New 5-Star Review for MacMedics Severna Park: “What a great find the MacMedics are!”

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“What a great find the MacMedics are!

What a great find the MacMedics are! We were having problems with a 2 year old MacBook Pro that would not boot up. We were told at the Genius Bar that the OS needed to be reloaded. (They didn’t tell us about saving the existing docs with Target Disk Mode, but luckily we found out about that online.) We reloaded the OS, but the problem re-emerged 2-weeks later. AppleCare ran diagnostics and said the SSD needed to be replaced, but Apple wouldn’t touch it since I had opened the case during the prior problems. I drove it to MacMedics in Severna Park without an appointment (exchanged emails with them first), and they put the machine on the workbench and started on it immediately. Gave me options, ran several tests, and opined that it was not the hard drive at all. I left an hour later with a clean SDD and new OS installation, and a bill for under $80. It’s been great ever since! In addition, they were super helpful to the other customers at the counter with me. I’m going back whenever I have issues with my Apple devices.”

-Lewes, DE

Written by Dana Stibolt

May 9th, 2016 at 9:00 am

MacMedics 5-Star Review: “They immediately went in to action to solve my dilemma”

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“I went to the genius bar for an emergency, of course because Christmas is right around the corner they were PACKED! I was looking online for my next closest Apple Store when I saw a link for MacMedics. I was nervous at first because, well I’ve been conditioned to only go to Apple, but I was put a ease to see that they work directly with Apple. So the next morning I went before work, the store was easy to find, and easy to access. I went in and was highly impressed with how beautiful and clean the store was, I was greeted by a very friendly staff, they immediately went in to action to solve my dilemma. The staff did everything within their means to help me and ultimately resolved my issue above my own expectations. I left the store with a huge smile on my face and my mind at ease, I have since told multiple friends, family members, and clients about Mac Medics and vowed this will now be my go to for my Apple devices.”

Written by Dana Stibolt

December 3rd, 2015 at 8:13 am

MacMedics 5-Star Review: “I will never take a device to Apple again as long as the MacMedics team is around”

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“I buy Apple products because of their design, features, and overall awesome service delivery. Having the opportunity to work with the MacMedics team feels like yet another extension of Apple’s awesome service model. Actually, these guys are better than Apple employees in almost every way.

I first went to MacMedics: Apple Authorized Premium Service Provider for: Macintosh, iPhone, iPad, iPod, Apple TV, and Apple Watch about seven or eight years ago at the recommendation of an Apple advisor. While they were the quickest option available to fix my then dead MacBook screen, I didn’t trust doing this because they were not Apple employees. I can honestly say that using these guys was the best recommendation EVER! They are the fastest at what they do, and can usually turn your repair around in 24 – 48 hours; not even Apple can do that. And they have the best attitudes of any service people I’ve encountered. They’re just awesome to work with.

Most recently, I took my 2010 iMac in to have them upgrade the hard drive to a solid state from the traditional one. Not only did they turn the repair around the same day, but they also saved me lots of money. Simon was great in recommending that I could go to Amazon to find the parts for cheaper, and then bringing it all to them to install for just $150. Thanks, Simon. I later had the pleasure of working with both Chris and Sam. Sam was the best to work with even after I screwed up the work they had done with the new install of El Capitan. Because I couldn’t get the download to work from my account, Sam offered to do the install again at no cost. Sam and Chris even took the iMac back in a few more times to troubleshoot a RAM issue, again at no additional cost to me.

I honestly, enjoy taking my Apple devices to MacMedics because they care about the work they do, and also the customers they’re working with. They truly make tough electronic issues easier to deal with because they are honest people. I will never take a device to Apple again as long as the MacMedics team is around. THANKS, GUYS!”

-Baltimore, MD

Written by Dana Stibolt

November 14th, 2015 at 6:41 pm

MacMedics Review: “Only place I will ever go for any Mac products.”

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Brought in a MacBook Pro and had the hard drive replaced and all data transferred. Two weeks later the track pad went crazy. I was on vacation and emailed Dana and he answered back immediately. When I returned home, I took the computer back and after consulting with Chris, decided to purchase a new MacBook Air. I was refunded the cost of the newly replaced hard drive and given a fair trade-in discount for my old computer. Great guys to work with and I recommend them highly for the personal service they provide. Only place I will ever go for any Mac products.

-Baltimore, MD

Written by Dana Stibolt

September 30th, 2015 at 7:31 pm

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MacMedics 5-Star Review: MacMedics was perfect!

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MacMedics was perfect! I called them in the morning and told them about my Mac mayhem and they told me to come right over to the store. They fixed the problem in about 20 minutes and gave me all the information about was wrong with the computer and why. I understand that it may not always be that easy, but it was perfect timing. It was a million times more cost and time effective than any experience I have had at the Apple Store. They also were not condescending like the Apple Store can be. I will always come to MacMedics for all my Mac needs and definitely suggest you do the same. I also noticed that they have refurbished Mac products at great prices so definitely think about contacting them before buying your next iPad or MacBook. It was also great supporting a local business. Thanks MacMedics!

Leah Michaels
Baltimore, MD

MacMedics Reviews: Two Thumbs Up!

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Two thumbs up!

Two thumbs up! When my MacBookPro began making ominous grinding noises during my travels I feared the worst, and set out to buy a new one – a cost I could ill-afford… Apple doesn’t repair laptops more than 5 years old, so the store in Baltimore helpfully suggested that I consult with a good ‘repair shop’ before buying and gave me short list of reputable service providers to chose from. Two places in town could have helped but the turn around was more than a week – too late for my next flight. However, MacMedics assured me a 24 to 48 turn around, well worth the longish drive to Severna Park. Their service speaks for itself: – professional welcome and diagnostic on the spot, within a few minutes of my arrival I understood the problem (fan was shot); – Recommended replacement of fan, hard drive (to solid state for best performance). – They called the next morning (less than 24 hrs) for pick up; – They had done what they promised, ensured that nothing was lost from my old hard drive, completely updated the operating system, answered all my somewhat anxious questions and replaced – as a courtesy – rubber tabs under the laptop for which I knew Apple charged about $10 a pop. So, the laptop is working very well, the mechanics have been cleaned and renewed, the operating system has been updated, and I saved over $1,000. What’s not to like?

Baltimore, MD

Written by Dana Stibolt

July 26th, 2015 at 9:31 pm