Archive for the ‘MacMedics Reviews’ tag
Once Again, MacMedics To The Data Recovery Rescue
A new client in our Washington DC office, brought us a MacBook that had a dying hard drive. He needed the data, so Mike H, one of the talented MacMedics in Lanham was able to recover it all.
Folks, this would be so much easier if everyone had data back ups. I promise you that even without countless “Data Recovery” cases coming in every day, we’ll still be able to stay in business. If you don’t have a tested, working, and automatic backup working for, it’s TIME to get one. We can help if you need guidance.
If you have a back up, then test it, and please consider a clone back up and an off-site back up to boot. You can never have TOO MANY back ups.
Our client in Washington DC sent this:
“Dear Mr Stibolt
I want to let you know that I received excellent service from Mike at your DC location near Bowie, Maryland. My MacBook was very ’sick’ and Mike helped repair it, and save my data
I will surely recommend MacMedics to friends and family…
Best regards,
Steven S.”
AppleCare And Apple Warranty Client Reviews For MacMedics
When MacMedics performs an Apple Warranty or AppleCare repair for one of our clients, Apple sends a follow up e-mail to ask how we did. These are the responses that came back this week:
#1 The service I received at MacMedics was very good and they always called me and left messages updating the status and progress of my computer.
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#2 I loved being able to walk in talk to a rep and have the work started right away. They have great customer service always keeping me up to date on their progress and explaining their work and my options every step of the way.
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#3 They were awesome. Nuff said. Dana runs a great show there.
These are anonymous comments, so if one of these is yours, thank you!
If you need Apple Macintosh please consider visiting MacMedics in Millersville or Lanham instead of trekking to your local Apple Store. You never need an appointment, we’re 10 steps from your car, We’re cheaper, we’re faster (most warranty repairs are completed in 24 hours), and above all we’re accurate! We only fix what needs fixing. See our previous post with our Top Ten Reasons Not To Sand In Line And Fight The Crowds At The Apple Store.
Don’t forget that MacMedics Millersville also repairs all types of iPods and iPhones. Don’t pay Apple to swap out your iPhone for $199? We can fix your iPhone 3G glass or digitizer for $109 (we repair the iPhone 3G S glass or digitizer for $129). What’s even better, is almost iPhone and iPod service and repairs that come into our shop are fixed the same day. If you’re in by 12:00 Noon, we should have you out the door or in the FedEx truck by 5:00 PM!
New Review: MacMedics Delivers On Excellent Customer Service Again. (It’s Kinda’ Our Thing!)
Another review for MacMedics:
MacMedics, Millersville, MD
By KT – Jan 1, 2010
“After purchasing her iMac at the Apple Store, my mother’s computer had some problems. We took it back to the Apple Store and they diagnosed a failed hard drive and replaced it. One week later the same problems were occurring. We didn’t want to go through the hassle of going back to the Apple Store in the mall where we had to drag the computer through the parking lot and then through the shoppers inside. We decided to take it to MacMedics and we were pleasantly surprised with the professional, efficient and fast service. The location in Millersville, MD is convenient and the parking is right in front of the facility. When my husband and I started having problems with our own computers we decided to go back to MacMedics. Everyone we dealt with is knowledgeable, professional and dedicated to giving the best customer service and positive experience. After diagnosing the problems, it was determined our older laptops were at the end of their life cycles. We made the decision to purchase our new iMac from MacMedics rather than going to the Apple Store or ordering online. The computer arrived quickly after ordering and when we went to pick it up we were able to see the unit we were purchasing. Also, the data from our old computer was migrated to the new computer. While there, we were able to ask questions and we were given an overview of the new system. That is old fashioned customer service and my husband and I highly recommend their repair service but also their sales service. They are easy to deal with and go out of their way to give customer satisfaction. An additional service they provide is to recycle older/broken Macs and parts. MacMedics is a valuable local business for Mac users.”
KT
More client accolades for MacMedics Washington DC
One of our MacMedics Washington DC clients just submitted this review for MacMedics:
“My Procedure: Installs of 8GB RAM and a 500GB hard drive in a MacBook Pro 13″ about a month ago.
Comments: Wow, this system has been flying since the upgrades! I run Parallels with Windows 7, 64-bit, in Crystal Mode. Even with Word, Excel, Powerpoint, OneNote, Visio, and Project running in Windows (which is a pretty heavy load), the experience is incredible.
I looked one day and found that I had started about 20 programs between the Mac environment and the Windows environment without a problem. Before the upgrades, both environments were sluggish and jerky, with just a few programs running in each. Now that each has 4GB RAM allocated, they both are wonderful!
I have set up Parallels to start the Windows environment when booting the Mac and just leave Parallels running. I’ve had no problems with speed or crashes in either the OS X environment or in the Windows environment.
MacMedics in Lanham, Maryland did an excellent upgrade. They were fast (I got the system back the next day) and quite reasonably priced for what I got.
I highly recommend you visit them for anything Apple-related!”
Floyd W.
Glenn Dale, MD
Another 5 star review for MacMedics and Dana Stibolt
One of our clients just sent this nice testimonial/review over to us. We’re delighted to help anyone that has a Mac problem. But, I’d like to take this opportunity to remind everyone to have a tested, and automatic back up. In this situation our client lost data twice on two different computers. New or old hard drives can fail anytime. See this post for more info.
“MacMedics does it again!
By far, MacMedics is the best Apple Authorized Service Provider. I was first acquainted with the “Medics” at MacMedics when the hard drive on my black 13 inch MacBook crashed in early spring of 2009. Apple could not do much for me except recommend several data recovery companies, as I had lost over 10,000 digital photos that meant the world to me. Somehow I came across owner Dana Stibolt and MacMedics and they took it from there. They attempted to recover the data and then suggest several data recovery companies. Although the data and photos were not able to be recovered, Dana recommended redundancy in backing up data that is very important.
Unfortunately, the “hard drive ghosts” reappeared taking down my wife and son’s 20 inch iMac. They too had to learn as I did earlier in the year–back up your data. This time I knew exactly where to go. I talked to Dana about the problem and rushed the unit over the next day. Now here is the most salient point about this review. Although the hard drive was too far gone to recover any data, the standard data recovery rate of $99.00 that MacMedics charges was reduced to only $20.00 for the attempt. Dana maintained that the recovery effort was so short lived that it wouldn’t be right to charge me the standard recovery rate of $99.00. Now where do you find integrity like that in today’s society? As a result, I purchased Snow Leopard Family Pack from them . Dana and MacMedics will always have my business regardless of how large or small the need.
Thank you Dana and your folks at MacMedics.
EMuniz”
MacMedics: When you do what you love and you love what you do it shows in your customer service
Whenever MacMedics completes an Apple warranty repair, Apple e-mails our mutual client for a rating of our Apple Authorized Service.
These surveys are conducted anonymously, so we never know whom has made a particular comment. You don’t have to fill out the comment section, but our clients seem to have good things to say about MacMedics.
Here are three additional comments from last week’s Apple customer survey:
1. As always the people at Mac Medics were right on point and offered the best quality service. I have never been disappointed with any visit to them and would highly recommend them to anyone who needed service.
2. They went beyond just repairing the problem. They made recommendations and then provided solutions as to how I might prevent the possible consequences of the problem in the future. I am highly satisfied with every aspect of their service.
3. This MacMedics location is unbelievable….repaired in under 24 hours. Called me to come pickup and explained all repairs and warranty issues.They are definitely the hardest working group in your network. I can’t say enough abut their professionalism and attention to detail.
If any of these comments are yours, thank you for the positive feedback!
