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Archive for the ‘MacMedics Severna Park’ tag

MacMedics 5-Star Review – “One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE!”

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We had to share this recent 5-Star MacMedics review that mentions Alton Brown and Sandy the Shop Cat the shop kat. Enjoy.

“My five-year-old, well-out-of-warranty (but dearly loved) 17” MacBook Pro committed suicide last Thursday evening. It had been behaving perfectly 99.9% of the five years I’ve owned it, then it went glitchy with video and virtually flamed out. It was HOT. Alton Brown could have used it as a heat source for a punishment on “Cutthroat Kitchen” (“One chef will have to use this malfunctioning laptop as their ONLY HEAT SOURCE…”). There was a sizzling-snap noise and it was dead. I have a lot of IT experience and have built and rebuilt countless Windows PCs and laptops. While I suspected the logic board (what everyone else calls a system board or motherboard), I wasn’t sure.

I don’t *want* a new laptop. So I logged in to make an appointment at the Apple Store for a repair quote. While I expected it to be traumatic, I didn’t expect the first trauma to be trying to simply get an appointment. The first available option was five days out! How could I survive in limbo for five days? Then I noticed that there are several Apple-annointed independent computer repair options in the area! SAVED!

Honestly, I chose MacMedics partly for the quickly-available appointment and partly because they have a store cat. The store cat is most excellent and fluffy, by the way. If you go there, give the kitty gentle head scritches but not back pets.

ANYHOW, the laptop died Thursday night and I took it to them Friday at lunchtime. It took about 2 minutes for them to inform me that the logic board had been fried by the failure of the video chip, that it’s an $800 part, and *that there is an extended warranty that covers the issue until the end of this calendar year!* They were able to bill the entire repair to Apple. So having my laptop attempt self-immolation is aggravating, but timing is everything.

MacMedics ordered the part immediately, and let me know that they couldn’t predict how long it would take to arrive. They did inform me of the updates I would receive by email. Off I went to be limited to an iPad over the weekend and possibly for longer. Well, on Monday (literally the next business day) I got a lunchtime email letting me know that the repair was complete. Top notch service!

As a side note, they inquired about my data backup solution without being pushy-selly about it (which is good, as I had that covered), and made a couple of security observations that were helpful and appropriate.

All-in-all, MacMedics is a good alternative to the Apple Store. Especially since the Apple Store is completely lacking in resident cats.”

MacMedics Offers Apple Authorized iPhone Service in Severna Park, Maryland

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Reseller who is a Specialist is Apple Macintosh, iPhone, iPad, iPod, and Apple TV Service and Repairs. We are Anne Arundel County's ONLY Apple Authorized Service Provider and the Baltimore region's only Apple Authorized Premium Service Provider. MacMedics is located at 547 Benfield Road across from Safeway between Ritchie Highway and Veterans Highway.

MacMedics is an Apple Authorized Value Added Reseller & Apple Authorized Premium Service Provider located in Severna Park, Maryland.

Our new retail MacMedics store in Severna Park, Maryland is going great! Thank you for the amazing support and welcome!

If you have not been by to visit yet, we’re an Apple Authorized Reseller and an Apple Premium Service Provider. (The only such place in Anne Arundel County – We service EVERYTHING that Apple makes currently as well as all Apple Vintage & Obsolete products. We are Apple Authorized to sell everything but the iPhone & Watch.) We were recently voted “Best of Severna Park” for “Computer Service”.

We’ve just added more staff and expanded and streamlined our Apple Authorized iPhone service.

If your iPhone is under AppleCare+ and you have a screen break, we can help! We will provide you with a FREE Apple supplied loaner iPhone while your iPhone is being repaired or replaced at Apple Depot. You just pay your AppleCare+ deductible of $29. If your iPhone is liquid damaged or seriously damaged, we can just request a new iPhone from Apple, and they usually come the next day. With this service, there is no free loaner, but you do get a new iPhone the next business day. As always, MacMedics service is with NO appointments!

If your ‪‎iPhone‬ is out of warranty and you need an Apple Authorized repair, we’re here for you. $25 rental iPhones are available while yours is being repaired. If you also need us to backup your iPhone (without data recovery) and place your data on your repaired iPhone, that’s $25 as well.

MacMedics is also able to offer iPhone Data Recovery. Just stop by and let us have a look.

In almost all cases, the official Apple iPhone glass/LCD service like we offer at MacMedics is LESS than a non-authorized 3rd-party repair from a non-Apple shop or kiosk.

Also, if you have the Verizon or ATT service plans, their deductible is $199, so you will be better off having MacMedics repair your iPhone screen/LCD break for less than that, and in the end, you still have a 100% Apple iPhone with 100% real all-Apple parts.

Non-Apple iPhone parts are just that, not made by Apple and thus not as reliable or durable. Plus, 3rd-party shops DO NOT properly place the iPhone screen back into the iPhone body, as it’s done by hand without calibration.

If you ended up with a non-Apple repair and you re-broke your screen (3rd-party screens are more brittle) or your 3rd-party screen reapir is not seated properly or just not working correctly, you CAN have MacMedics replace it with a genuine Apple Authorized glass or LCD service for the same price anyone would normally pay with an Apple screen.

New Google 5-Star Review for MacMedics Severna Park

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“Just wanted to say thank you to Jeff at MacMedics Severna Park, Maryland for his great customer service. Last year, my daughter’s MacBook needed a new hard drive and he did a great job replacing it and getting it back to her so she could finish a project for school. She was having some minor issues after her classes ended in May so I brought back in to have him look at it. He did a quick check and advised me on our option it’s a 2009 model so it may be time for a new model. Jeff took time to go over new Apple options as well as some used models. It’s customer service like this that keeps me coming back to MacMedics. We bought my son’s computer there and I’ll be back to see Jeff when my daughter needs a new or used one. Thank You Jeff and all the great staff at MacMedics.”

Written by Dana Stibolt

May 26th, 2016 at 9:02 pm