Archive for the ‘MacMedics Testimonials’ tag
Did The Apple Store Tell You Your Mac Is Obsolete And They Can’t Help You? That’ll Never Happen Here At MacMedics
The Apple Store won’t help with older Apple units, MacMedics CAN! In the case mentioned below by our new customer George, we were ready to take care of his PowerBook G4 when the Apple Store turned him away. In the end he opted for a MacMedics reconditioned MacBook Pro with a 1-year year warranty. So all things considered, we did what we LOVE to do! We took care of someone that needed our services, and we were able to do it for a great price which makes both our customers AND us very happy. Check out George’s review of MacMedics from Yelp below:
“My name is George and my Mac G4 17″ laptop died on Saturday (02/19/11). I took it to the Apple Store in Columbia Mall on Sunday and after their diagnostic service, they indicated that they could not either determine the problem or repair my laptop because it was obsolete. However, the best thing that they did do was to was recommend MacMedics, to me. On Monday, I called MacMedics and they asked me if I could bring my laptop in that day. Within two hours they had provided me a quote to repair my unit, but they recommended that I should replace it, if possible. Because of the used and reconditioned units that MacMedics has in stock, I was able to upgrade to a MacBook Pro – 17″ within the timeframe and at a price that was within my budget. On Tuesday (02/22/11) MacMedics (Matthew) had that unit ready for pick up with all of my data transferred from my old laptop and ready for use.
Great response, great service and great price.”
Thanks,
George F.
Burtonsville, MD
MacMedics Case File: A Happy Ending To A Valentines Day Data Recovery
We love helping our clients with tough problems. It would however be great if we did not have to grapple with difficult data recoveries under stress. Basically, we don’t like to see our customers cry, when data is lost. The following is a review that one of our clients just posted over on Yelp. Thankfully this story has a happy ending. Also, we had forgot about the iPhone that we fixed that fell off the roof of a car. That was a pretty epic repair.
If you’d like to check into the multiple Yelp reviews we have, be sure to take a look at our “Filtered Reviews”. Turns out, that our reviews are so positive that Yelp’s review filter thinks most of them are fake.
“I have been a Mac user now for about 6 years and any time I have had anything minor to major issues I have gone right to Mac Medics. These guys are seriously like under cover angels.
One time I left my iPhone on the roof of my car and it flew off going 55 mph. These guys were able to salvage my phone and it was completely affordable. They did it fast too!
Recently my friend’s hard drive failed. She and I both are photographers and our hard drives are everything. They could tell we were both very upset and despite it being an incredibly difficult fix that would normally be around $400 they agreed to try and figure something out and try and help us the best they could for a much more affordable price. To quote them “lets put our hearts and our minds into this and do our best.”
They really are amazing guys and they will ALWAYS get my business and I will always take my fellow Mac users there.”
Ashley B.
Baltimore, MD
A Forum Shout Out For MacMedics From Edmunds’ Inside Line Blog
One of our clients posted this on-line in response to the following comment:
Statement:
When a Mac owner has an issue they go to a genius bar.
Response:
Genius Bar? Never used it. I use MacMedics, one of the best Mac places on the East Coast. I buy my computers from them and they do all my periodic maintenance, and I consult with them whenever I have questions. Been with them ever since I started using a Mac over 15 years ago, and have never steered me wrong.
MacMedics Case File: We Save Yet Another Dissertation Off Of A MacBook Pro With A Drinking Problem
I showed up at MacMedics with the worst case scenario – years of (yet to be published) dissertation data on my MacBook Pro, which I had not dutifully backed up recently enough, and my hard drive was swimming due to a spilled drink into the keyboard. Within 4 days, MacMedics saved my computer, all of my data, and replaced my hard drive. I have learned my lesson and am backing up my data as I type! MacMedics was amazing, keeping me informed on a daily, if not twice daily basis, and saved my data and MacBook. I would go NOWHERE else for any Apple services!
Kristi S.
Easton, Maryland
You Will Not Find A More Honest, Helpful Mac Repair Shop Than MacMedics
Our customers continue to be impressed with our level of dedication to the Apple Macintosh platform. This is a comment from one of our clients, who we helped recently:
I’ve been a customer of Mac Medics for 15 years. You will not find a more honest, helpful Mac repair shop. They have been there for every Mac emergency I’ve had, from the minor keyboard repair to major data recovery. They are proactive on every level, asking the right questions to make your data is safe and your computer is running at top speed. Trust me when I say take it to MacMedics instead of standing in line for a “genius”!
More Appreciation For MacMedics Award Winning Macintosh Service
We’ve helped Dr. Brooks with a number of Mac service issues over the years. He was kind enough to send us this note last week. You can also read this over on the MacMedics Testimonials web page.
Thursday, 23 December 2010
I just want to express my appreciation for your stellar work over the years. I have been a Mac user professionally for about 15 years now, and during that time, have had more than one emergency, not to mention, requirements for upgrades and servicing.
I have used services in Europe and Asia, in addition to Apple’s own servicing centre in the USA, yet Mac Medics is my preferred site for servicing and repair for several reasons.
First is the personal touch. I come in, I am greeted by name, my records are there, and irrespective of the nature of the visit, am always made to feel that my needs matter; whether the job is for my work or my kid’s iPod.
Second is the depth of knowledge of the team. More than once, I have requested something specifically, only to have the Mac Medics team suggest something that turned out to be a better option, and often less expensive. When I have gone out and sought a second opinion, I have invariably found that the advice was exactly right.
Third is the straightforwardness and transparency of the work. When I drop off my machine, I get a call back that lays out the findings, the options, the cost and the estimated time to completion, and that is exactly what transpires; no hidden costs at pick up time.
Fourth is the thoroughness of the work. In 2008, my 17” MBP’s motherboard died. I received a call back on the repair work, and a Mac Medics staff member asked if the machine had been exposed to smoke, as this might be related to its current status. I had forgot that about 18 months prior, I had had one of the infamous Sony exploding batteries, and there was smoke associated with the event. Mac Medics suggested that, although they could do the necessary repair, I should talk to Apple, which I did and they (Apple) effectively replaced the entire machine (except the keyboard). Mac Medics’ approach demonstrated both thoroughness and integrity.
Then, there is the speed. The rate limiting step to any job I have requested is getting a part onsite. The turnaround time for even the most difficult jobs is brisk, which underscores that my time is valuable as well.
More than anything else, however, is trust. I appreciate that Mac Medics is authorised to service Apple products, stands by their work, and will re-service a job if it remains under warranty.
I highly recommend Mac Medics for both professional and consumer servicing needs.
W. Abdullah Brooks, MD, MPH
Bloomberg School of Public Health
Johns Hopkins University
Baltimore, MD
International Centre for Diarrhoeal Disease Research, Bangladesh
Dhaka, Bangladesh
MacMedics Is The Best Place To Go To With Any Issue With Your Mac!
Our customers say it best. Read the review below for why MacMedics is a better choice than the Apple Store. Be sure to read one of our most popular Blog post about just this topic at www.NOappointments.com
MacMedics is the best place to go to with any issue with your Mac. Personal customer service and knowledgeable staff equates to a much better experience than any Apple store or other repair place. They spent extra time to make sure I understood the repair and how to take care of the issue in the future. This is all without “signing in” and waiting for 30-40 min at the Apple Store.
Phil S.
Crofton, Maryland
Another 5 Star Review For MacMedics Baltimore From Yelp
Another 5 Star Macintosh Service Review For Mac Medics Baltimore From Yelp.
One of the things that we’re famous for is taking care of older Macintosh hardware. In the case below, the client had a dead G4 iMac, and it was obviously beyond repair. She ended up making a visit to the Annapolis Apple Store, and it was too old for them to work on. So while cracking open a dead iMac is not super advanced “data recovery”, we still could do it, and we knew how to do perform that particular operation. This is where the 50,000 plus Mac service work orders we’ve logged since 1989 come into play. Add that to our Apple Certified employees who have well over 200 combined years of Macintosh experience, and well, we can take care of just about anything!
Come visit our fully stocked and staffed service center in either Millersville or Lanham, Maryland, where our square footage dedicated to Apple Authorized Service is larger then most Apple Stores you find in the mall.
MacMedics is terrific. All the staff: Dana-Jason-Tinika are really helpful/knowledgeable/patient. They can do anything/all that an Apple Store can do, but they know so much more. I took in my ancient-one of the first iMacs and they removed the old drive/loaded that plus all what I wanted into my new iMac. I even purchased AppleCare. I can’t say enough about how good the customer service is. Grade? A+.
A definite recommend.
C.C.
Annapolis, MD
More Positive Comments For MacMedics Or Is That Mac Batman?
One of our medical clients posted this review for Jeff, one of our Macintosh Engineers here in the Baltimore office:
Jeff is like Mac Batman! All I have to do is shine my “Apple symbol” in the sky and he flies in to save the day. Jeff is amazing, and for an all Mac, completely digital orthodontic office, Jeff has always been very patient and kind to all of our staff and nothing less than professional when he is in our office while our doctors are with patients. If you have any Mac needs no matter what the software program you are using, Mac Medics is the only choice for support. The staff at MacMedics work well together as a team and when Jeff is out saving the day for another client I am directed to another technician who is more than pleased to help me troubleshoot my Mac problem. I am so pleased with the service and care provided by MacMedics that I just had to take a moment out of a very hectic day to let you know. If you have a Mac, then MacMedics is where you need to be.
More Praise For MacMedics’ Famous “Best In Baltimore” Macintosh And iPod Service
We’d like to thank two of our clients for the reviews they posted for MacMedics recently:
Impeccable service! Knowledgeable staff! Informative web-site. They took very good care of me. My iPod Classic would not recognize any power source and would not charge. I dropped my iPod off at the Millersville facility on a Monday afternoon. The check-in process was efficient and the staff friendly. I explained the problem to the technician and after brief examination she informed me that the charging connector looked damaged which required replacing the logic board. She then explained the service process, gave me price quotes (which were very resonable) and sited a 24 hour turn-around. They offer the choice of being contacted by phone or email. The next day a technician (Reese) followed up as promised and went over the results of the diagnostics. As it turned out, my hard drive was also damaged and I needed data recovery. All said and done, it wasn’t feasible to undergo the repairs. Reese pointed me to a refurbished unit with similar specs as mine for less than what I’d have paid to repair and recover my data. I’m impressed and very pleased with MacMedics. One thing to note: they only do out of warranty iPod service. This is noted on the Check-in Form. I will always use them for my Apple repairs and I highly recommend them.
Sheila M.
Bowie, MD
And
I was sold on MacMedics years ago when I called to ask about service and got 10 minutes of spot-on technical support, at no charge, from Dana (the owner) which solved my problem over the phone. In response to my incredulity he said simply that that’s his business model – support people with competence and you’ll earn their respect/business when they need you. This past week I had my 3rd experience bringing a Mac in for service. They diagnosed a tricky hardware problem quickly and accurately, leaving me phone messages every step of the way keeping me apprised of progress. When I picked up the repaired machine, Dana asked me a few questions about how I used it and offered several suggestions for how to keep it running more smoothly, ways to be more skillful about backups, etc. Like the previous reviewer, I’ll never take my computer anywhere else for service/repair.
J.S.
Ellicott City, MD
