MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘Maryland’ tag

New 5-Star Review for MacMedics: These guys are technology wizards!

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New 5-Star Review for MacMedics: Exceptional customer service and seemed to have performed a miracle to restore and back up my iPhone. These guys are technology wizards, and have been incredibly helpful to my whole family in repairing our Apple products. Highly recommend.

Written by Dana Stibolt

January 23rd, 2017 at 5:27 pm

Your Mac and Malware: If you have Malware, MacMedics can remove it!

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TIP: If you or someone in your family downloads ‪#illegal‬ movies, music, & software you are greatly increasing your risk of getting ‪#‎malware‬ or a ‪#‎virus‬ (if you have not already checked, we highly recommend you check to see if your kids are downloading stuff they should not be. You as the owner of the Internet in your house are the one that is ultimately responsible if you are hit with a copyright lawsuit (Yes! That’s a thing). Plus, your ISP may start to slow your speed as a penalty.)

When you download uTorrent (a popular Mac torrent client), you automatically have malware on your Mac as soon as you install it!

We just helped a customer yesterday in Severna Park who was into this sort of stuff, and his ‪#‎Mac‬ was totally full of Malware and other bad software. It was so bad, that we had to run our Anti-Malware software twice and even then, we had to go in and manually remove a bunch of other stuff. Good news: We got rid of all the bad stuff (they thought we’d have to erase the Mac to get rid of it), performed the service in about 30-minutes, and the bill was only $49.

Written by Dana Stibolt

May 14th, 2016 at 10:13 am

Apple iPhone Repair Service 5-Star Review: “Life saver, absolutely amazing customer service and the price can’t be beat!!”

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MacMedics is an Apple Authorized Premium Service Provider, and as such we service every item that Apple makes, including ALL Macintosh computer models (new, under Apple Warranty or AppleCare, Vintage (over 5-years old and no longer supposed by Apple), or Obsolete models), the iPhone, iPad, iPod, Apple Watch, and Apple TV. See for more info.

Recent 5-Star Review:

“Life saver, absolutely amazing customer service and the price can’t be beat!! I found MacMedics online after being totally disappointment with my local Apple store that said my water damaged iPhone 5 could not be repaired; it wouldn’t charge. Instead, they sold me a brand new iPhone to the tune of $800+ after it was all said and done. I looked online and found that the charger could be repaired, so off I went to find a repair shop. Walked into MacMedics and Sam checked my phone and said he thought it could be repaired, had to order the part which would arrive the next day. Sure enough, he called me the next day and said the phone was repaired. Cost me less than $90. I will be returning my brand new iPhone to the Apple store tomorrow. So glad I didn’t take those guys at their word. If I ever have another issue with my iPhone or other Apple product, I will go directly to MacMedics and bypass the Apple stores all together. I highly recommend MacMedics and will be referring them to all my friends. Thank you Sam for fixing my iPhone and saving me hundreds of dollars. I wish all service techs had your skill.”

MacMedics Is the Only Independent Apple Authorized Service Provider in Anne Arundel County, Maryland

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MacMedics is the ONLY independent Apple Authorized Service Provider or Apple Authorized Premium Service Provider in Anne Arundel County, Maryland. MacMedics’ office in Severna Park, MD is close to the Annapolis and Columbia Apple Stores. (Our other office in the area is the MacMedics office in Lanham, MD, which is a good option for those that live or work closer to Washington DC.) So if you’ve got a tough Macintosh repair problem that the Apple Store could not solve, we are the closest place to visit for a second opinion.

MacMedics offers Macintosh help, training, Apple Authorized Service, and Apple Authorized Sales assistance without the hassle of:

A. getting to the mall.

B. finding a parking spot.

C. lugging your iMac or older Mac Pro desktop and walking it all the way through the mall.

D. trying to first get an appointment with an Apple Genius, and then not getting enough time to really pick their brains for expert Macintosh advice.

Plus as an added bonus, most MacBook, MacBook Pro, and MacBook Air repairs are performed locally right here in our shop. The Apple Store will usually send your unit away for Apple Depot Service.

It’s also important to know that the Apple Store does not perform data recovery. If you think your data is at risk, having anyone look at it further or trying to copy the data in any way is usually a bad idea. As hard drives fail, they generate heat, and as they generate heat they fail further. We’ll remove the drive from your computer and put it right on our data recovery equipment to try and rescue your data. Our fee for this type of recovery is only $499 with a free 1TB USB hard drive. Read more about our process and levels of pricing here.

Our expert Apple Certified employees stand ready to help at anytime. We are super proud to be an award-winning Apple Authorized Service Provider, an Apple Authorized Value Added Reseller, an Apple Authorized Government Reseller, and Certified Members of the Apple Consultants Network.

We’re a great alternative to either buying a new Mac or bringing a sick Mac computer to the mall. In fact, we’re the only Apple Authorized Premium Service Provider in Anne Arundel or Prince Georges counties (or in the entire Baltimore or Washington DC area. There is only one other Apple Authorized Premium Service Provider in all of Maryland, according to Apple. This award recognizes us for several things, but most importantly for accuracy and speed of Macintosh repairs. There’s a reason that MacMedics is the most frequently referred service firm for tough Mac service cases, like LCD replacements, liquid damage, vintage or obsolete Mac equipment, and Macintosh data recovery. With well over 65,000 in-lab and on-site service cases and our staff’s combined Mac experience of over 200 years, MacMedics IS the place to bring your sick Mac!

Come visit either of our two fully-staffed and stocked Macintosh Service & Sales locations in Lanham, MD (1 Mile from I-495/I-95 just inside the Beltway of off Rt 50 and Martin Luther King Hwy.) or in Severna Park, MD (near BWI Airport 3 miles from I-97 or 1.5 mile from RT 2 Ritchie Highway).

For folks that live in Anne Arundel County or more specifically, Annapolis, Davidsonville, or Bowie and work in the Baltimore metro area, MacMedics in Severna Park, Maryland IS the most convenient option for Apple sales and service. We stock all of the most common Apple, computers, iPads, iPods, and Apple accessories, like MacBook & MacBook Pro batteries, PowerBook, iBook, and MagSafe and MagSafe 2 power adapters, back up hard drives, and FireWire & USB cables.

Also, in comparison to the Apple Store, our Apple Warranty and AppleCare service is the fastest. Most Apple warranty repairs are generally complete within 24-hours. With our Severna Park store being 3-minutes from I-97 or RT-2 and our Lanham office being 1-minute from RT 50, it’s super easy to get to us and drop off your repairs quickly. Pull up right at our office door and you can be inside in 5 steps.

Got a problem and want to talk about it? Just pick up the phone and call your nearest MacMedics office. It’s unlikely that you can get anyone at the Apple Store on the phone, and most other places just send you to voicemail. You will only get voicemail here if every single phone line we have is tied up (and that does happen).

MacMedics has been in business and fixing Macs all over town since before the Apple Store or anyone else. We are very proud to be celebrating 26-years of service to the Central Maryland, Washington DC, Philadelphia, and Northern Virginia area!

MacMedics is the Premier Sponsor for The Baltimore Production Club’s ANNUAL PRODUCTION SHOWCASE

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MacMedics is the Premier Sponsor for The Baltimore Production Club’s ANNUAL PRODUCTION SHOWCASE (That’s Paper Show for you folks that have been watching the show back in the early days) on March 28th 5:30 to 8:30 at Martin’s West. See the TV Commercial below and buy tickets here!

We’ll have a great selection of MacMedics SWAG that you can’t buy on TV!

Written by Dana Stibolt

March 14th, 2013 at 6:43 pm

The 2013 Adobe Create Now World Tour Comes to Baltimore-Washington Area

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Note: MacMedics is furnishing an iPad mini as a door prize for this event.

The Greater Baltimore Chapter, Adobe InDesign User Group is hosting The 2013 Adobe Create Now World Tour at the Johns Hopkins University Applied Physics Laboratory in Laurel, Maryland.

This is your chance to attend the Adobe-sponsored event “Create NOW World Tour” with Terry White and Pariah Burke at the The Johns Hopkins University Applied Physics Laboratory, Parsons Auditorium, Laurel, MD on Monday, March 4, 5:30–9:30 p.m.

Join us as these two internationally known industry experts share how the Adobe Creative Cloud is revolutionizing creative workflows in digital publishing, web, photography, and video. Learn how these advances will impact you, and get an inside look at how you can enhance your productivity. Stay a step ahead, see new products, and win prizes.

This is a FREE event, but seating is limited to 150 attendees.
To register, visit: .

About Our Speakers:
Terry White, Worldwide Evangelist for Adobe®, is flying in for this special event. @terrylwhite

Pariah Burke, Adobe Community Professional | Boston, is a creative professional trainer and a design, publishing, and digital publishing workflow expert who connects creative professionals around the world.

5:30–6:30 p.m. Check-in, refreshments, and networking
(Please bring your printed EventBrite ticket with you for speedy check-in.)
6:308:00 p.m. Adobe Create Now Keynote and demos by Terry White
8:008:15 p.m. Short break
8:159:15 p.m. Creative Professional Workflows with Pariah Burke
9:159:30 p.m. Prize drawing and Q & A session

Organizers: This event is a combined effort of the Adobe CreateNOW team, Baltimore InDesign User Group, Annapolis Adobe Multimedia User Group, and Central Maryland Adobe User Group.

Food: Light refreshments will be served.

More Reasons to Attend: We will have lots of giveaways, including licenses to CS6 Design & Web Premium as well as Creative Cloud Memberships. The first 100 attendees will receive a gift bag from Adobe.

Additionally, the Baltimore InDesign User Group will be conducting a special raffle in support of their chapter. The raffle is open to everyone and will include a free license to Adobe InDesign CS6, a 2-day training certificate from Zenith Technology Institute | Ledet Baltimore ($795-995 value). We would like to thank MacMedics being our 2013 cosponsor.

BIDUG would like to thank our chapter sponsors, Adobe and all of our cosponsors for their continued support in providing valuable prizes for our raffle. These prizes are made possible through the generosity of the following cosponsors:

• MacMedics ( )

• Zenith Technology Institute | Ledet Baltimore ( | )

Adobe and Check-In Tables: Please bring your EventBrite ticket when you check in. Registration will be located in the cafeteria of Building 1 across from Parsons Auditorium.

Session Abstracts

Adobe Keynote—Create Now with Terry White: Terry will cover some of the most exciting features of the Creative Cloud, including the ability to publish your content and designs to an iPad, the web (using HTML5), and other mobile devices.Terry will cover the following topics:

• Adobe Creative Cloud for Teams
• Adobe Ideas (a touch app for iPad)
• Adobe Illustrator
• Adobe InDesign
• Adobe DPS Single-User Edition
• Adobe Photoshop | New Features for Cloud Subscribers
• Adobe Muse | Rich, Dynamic Websites without Code
• Adobe Edge Animate | Creating Interactive HTML5 Content
• Adobe Edge Code | Code the Web
• Adobe Edge Reflow | Design the Responsive Web

Creative Professional Workflows—More Value in the Creative Cloud with Adobe Community Professional Pariah Burke will extend what was covered in the Adobe keynote and do a “deep-dive” demo on creative workflows with Adobe Creative Suite applications that are available to Creative Cloud members.

Donations, sponsorships, and volunteers are always welcome.

See you March 4th!

Written by Dana Stibolt

February 8th, 2013 at 9:15 am

Hurricane Sandy Is Coming: This Would Be An Excellent Time To Purchase, Check, Or Upgrade Your Back Up Plan!

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Hurricane Sandy will most likely hit the Mid-Atlantic area (MacMedics territory and from the looks of it we will be ground zero!), and it will likely destroy some data in some way.

Here in the Mid-Atlantic area, MacMedics clients and friends should un-plug their computer and remove and store back up hard drives in a dry place if you’re not going to be around when the rain and wind hits us.

Power surges via power lines and lightning hits via Comcast’s network seem to be the leading cause of damages to our client’s Macintosh computers.

Pro Tip: When disconnecting your computer system from power, unplug everything attached to your network, even the COAX cable from your cable or satellite box as that appears to be #1 surge source (based on past repairs). In regards to power surges, if your power DOES goes out (or starts to flicker), disconnect from power, as surges can also occur when the power comes back on as well!

This might also be a good time to enhance your back up plan by adding an off-site back up. MacMedics is a Mozy partner, so click here if you’d like to sign up for that. We also are a partner for CrashPlan Pro, please click here for that link.

For our friends and clients in the Mid-Atlantic region, MacMedics recommends that you back up your hard drive via a “clone” use Super Duper or Carbon Copy Cloner, as that way you can “test” your back up to insure you have a good, bootable copy.

Take that back up put it in a Ziploc bag and have it ready to go with you, if you should need to evacuate. Also, hurricanes bring the rain with them, so plan ahead to protect your computer AND your back up. If you have to leave, put a garbage bag over your computer. If you have a light roof leak, that might be enough to save your computer.

The important thing is to PLAN AHEAD. Your back up is not complete if it’s not:

1. Automatic
2. Redundant
3. Off-Site

Here is the official Federal Emergency Check List for businesses:

• Conduct a room by room walk-through to determine what needs to be secured

• Obtain plastic to cover electronic equipment in the event of roof leakage

• Move electronic equipment away from windows

• Elevate electronic equipment off of the floor in the event of flooding

• Back-Up your systems and if possible store your back-ups off site

• Protect business records

• If you plan on being out of your business for an extended period, consider shutting down unnecessary electric breakers in the event of power surges

• If possible shut off gas valves leading into the business

• Consider alarm systems may not function during extended power outages.

• Remove valuables and cash to a safe location

• Move company vehicles to an area safe from flying debris and falling trees. Make arrangements with nearby parking garages to house vehicles if possible

• Remove expensive items from display racks, particularly near windows.

• Consider window breakage

• Understand your insurance policy and keep it in a safe location

• If you have a number of employees, establish a phone tree to distribute information

Here’s a few more tips from MacMedics:

1. If you do not have Ultra Call Forwarding, be sure to forward your business phone lines to your cell phone BEFORE you lose phone and/or power to your phone system.

2. Your alarm system should contain a small back up battery, but you can exten that greatly, by plugging your alarm system into a high capacity UPS system.

3. If your server is not set to Auto Restart after a power failure, it’s not to late to turn that on.

We have tons of posts on Time Machine and we even have a free White Paper on it If you’d like a copy, let us know. If you’re not using an automatic backup, your data is at risk!

P.S. If you are going to be where the hurricane is, then you DO need to go get a Ziploc bag right now, and put it with your iPhone. That way if you get caught outside or you’re checking out the surf at the beach, your iPhone is protected. Take my word for it, and you’ll thank me later!!

Written by Dana Stibolt

October 25th, 2012 at 9:57 am

Stolen MacBook Pro Alert

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We’re going to start posting serial numbers of Apple Macintosh computers that have been stolen from clients of MacMedics. The most recent additions will be at the bottom. If you know the wherabouts of one of these units, please get in touch with us at MacMedics so we can let the owner know.

MacMedics STRONGLY recommends LoJack for Laptops. Learn more and for limited time save 25% off this great software for your MacBook, MacBook Pro, and MacBook Air. LoJack is designed for use on portable Macintosh computers, but it CAN be installed on any Mac! Don’t discriminate against desktops!

Sign up for LoJack for Laptops for Mac here, and for a limited time save 25%:

See our full MacMedics Blog post from 2010 on the subject.

Stolen 11/16/17-11/17/11 from Washington DC Metro area office at the same time, so these units might surface together at the same place for password removal, or hard drive replacement:

MacBook Pro 17″ C02D71BQDC7C and a 15″ MacBook Pro W870710MW0K

Stolen 11″ MacBook Air from Millersville, MD SE# C02DKHYWDDQX

Stolen 12/7/11 From Washington DC Metro area:

MacBook Pro 17” Matte display C02DJ3G6DHYC. Also had a USB mouse dongle attached.

Stolen 12/15/11 From Millersville, MD area

MacBook Pro (13-inch, Late 2011) Serial # C02GJB58DV13
MBP 13.3/2.4/2X2GB/500-5400/SD/GLSY, Apple Limited Warranty

Stolen 1/3/12

W88510P15L9 Macbook Air

Stolen 1/21/12 from the Philadelphia area:

W801912NAGX 15″ MacBook Pro (Mid-2010)

STOLEN 2/6/12 from Onley, MD area in Montgomery County, Maryland at the same time, so these units might surface together at the same place for password removal, or hard drive replacement:

Black MacBook 13″ SE# 4H7012SVWGM w/ PURPLE CLEAR CASE


STOLEN from Riverdale, MD area 21.1″ iMac Serial Number W8016BJT5PC

MacBook Pro 13″ w/ professional DJ software on it W8828K100P2

STOLEN out of baggage in Philadelphia International Airport on a US Air flight en route to Germany summer of 2011.

STOLEN on 1/16/13 from office in Timonium, Maryland

MacBook Pro 15″ Mid-2009 Serial Number: W89353GY644

STOLEN on 1/23/13 from home in Annapolis, Maryland

MacBook Pro 15″ Late-2011 Serial Number: C02GN22DDV7N

STOLEN on 2/20/13 from a locked gym locker at UMBC in Baltimore County (University of Maryland Baltimore County)

MacBook (13-inch Early 2008) White Serial Number: W88325QQ0P1

STOLEN 11/1/2013 from East Baltimore City

MacBook Pro (13-inch, Mid 2010) Serial Number: WQ029R6DATM

Stolen 12/11/14 From State of Maryland

MacBook (13-inch, Aluminum, Late 2008) Serial Number: W8849G031AX

Stolen 12/22/13 from Columbia, MD (near Mall)

Macbook Air 13-inch, Intel Core i5, 1.3GHz, 256GB Flash, 8GB (Mid-2013)

Stolen 3/8/14 Macbook Air: C02JP25LDRVG Friday evening at 801 E Street NW, Washington DC, Penn Social Bar, between 8 pm and 10 pm.

Stolen 6/11/15 iMac C02LD0TKDNCR, Mac mini C07K92GNDWYM, 15” MacBook Pro Retina Display, C02J43RSDKQ5 All stolen from Baltimore City

If you have info on any of these units we will forward your information to the owner of the machine and also forward onto law enforcement if needed. Help a fellow Mac user out and do the right thing if you encounter one of these units.

Contact us at mdservice (A T) macmedics (d o t) com or call us toll-free and 1-866-MAC-MEDICS


More Praise For MacMedics Baltimore

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This is a review that was posted by our client, Ty Ford on Google on 7/28/11. You can read the review on Google here.

Mac Medics RULES! Back in the day, you could call Apple and ask a question (or more) and get a nice person to answer that question. It used to be that way at XXXXXXXXXX XXXXXXX in Baltimore, but the last time I called (a few years back) and asked for a little help figuring out a kink in my wireless network, they were ready to send out a person and charge me a $250.00 minimum. So when I started the G5 up this morning and all the folder icons were gone, (files were there, just no folder icons) I searched the web, found no solution. Ran Disk Utility and Disk Warrior. They found things, fixed them, but didn’t solve the problem. I finally called Mac Medics, whom I had dealt with before. Matthew suggested doing an archive and install. I had never done one, even after all these years. In five sentences he gave me what I needed to know to safely get on with my repairs. It took a little time to get some of my apps reinstalled, but I was back on the road. And he didn’t charge me a dime. THANK YOU MAC MEDICS.

Were you happy with the service at MacMedics Lanham or Millersville? If so would help us spread the word about our good Apple service? Thanks in advance!

MacMedics DC
MacMedics DC

MacMedics Baltimore
MacMedics Baltimore

MacMedics Has Purchased Apple Specialist, macUpgrades Of Bethesda, Maryland

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A letter from Craig Hirai / Amy Wooden of macUpgrades:

Dear Former macUpgrades Customer,

We are pleased to let you know that MacMedics, in Lanham, Maryland, has purchased all the assets of macUpgrades. Dana Stibolt, President, and Kory Barrett, Vice President, have been a real pleasure to work with, as we have completed this rather complicated transaction. Their professionalism and competence have been most refreshing. We would encourage you, your friends and neighbors, and your business to work with MacMedics as you would have worked with macUpgrades.

Thank you, again, for all your support over the years. We hope you will give MacMedics the same loyal support.

Kindest regards,

Craig Hirai and Amy Wooden

You can jump to the newest information available as it is now posted on the MacMedics website by clicking here.

macUpgrades of Bethesda, Maryland, a long-time Apple Specialist lost their lease, and sadly they have closed their doors after supporting the Bethesda and Washington DC area’s Macintosh community for more than 20-years. In an effort to continue and preserve their long standing legacy of Apple service and repair and to provide outstanding support to their long-time clientele, we enthusiastically welcome former macUpgrades clients to MacMedics!

macUpgrades has endorsed MacMedics as their recommended Macintosh sales and service provider. We are proud to have earned their endorsement and pledge to do our very best to provide previous macUpgrades customers with the high level of support that MacMedics and macUpgrades are both famous for.

Like MacMedics, macUpgrades had been serving the area’s Macintosh community for more than 20-years. We hope to be able to continue their tradition of outstanding support to Apple customers no matter where they are located. MacMedics is both an Apple Authorized Service Provider, and an Apple Authorized Value Added Reseller, so MacMedics is a logical and natural fit for long-time Macintosh clients who have been serviced over the years by macUpgrades.

As was the case with macUpgrades, MacMedics is Apple Authorized to resell the entire Apple line of products. That means that MacMedics can supply Apple Macintosh computers, Apple iPads, Apple iPods, and the Apple TV. The only item not available from Apple Specialists or Apple Authorized Resellers is the Apple iPhone. That item must be purchased from Apple, AT&T, Verizon and a small handful of other retailers like Radio Shack and WalMart.

Click on the picture below to see pictures of the MacMedics Washington DC office:

We welcome former macUpgrades clients to contact the Washington DC office of MacMedics for Macintosh service, sales, and support.

We can be reached by telephone Monday – Friday 8:30 to 5:00 at:

1-888-4-DC-MACS (1-888-432-6227)

or anytime via e-mail at:

Please stay tuned to for more information as it becomes available.

Thinking of stopping by one of The Apple Stores in Bethesda or Georgetown for a Mac Repair? We offer a number of compelling reasons to visit MacMedics instead. Our clients tell us that the number one reason that people come visit MacMedics for Mac service vs. The Apple Store is that no appointments are ever required to receive expert Mac repair. Also we offer 24-hour warranty repair (for most warranty repairs), Low cost rental computers (if needed), 1-year parts and labor warranty on all out-of-warranty repairs (The Apple Store only offers a 90-day warranty), Hard Drive upgrades (The Apple Store will only replace your drive with the same size), Advanced Macintosh Data Recovery, and we repair all Apple computers right here in our shop. We do not ship units out for “Depot Repair” as is the practice for many cases at The Apple Store. Plus, we offer a VIP repair program for Walk-In service that blows the doors off of Apple’s One-To-One, Joint Venture, or even AppleCare. Our VIP repair program can cover your future repairs for as little as $99 (Mac Pros and MacBook Pros are $149).
Also, we love to talk on the phone. You do not need to be a client to call and talk shop. Call us to discuss your Mac problem or purchase a new Mac today: 1-888-4-DC-MACS

Written by Dana Stibolt

March 3rd, 2011 at 1:40 pm

Posted in Adobe,Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,Data Recovery,iBooks,iMacs,iPads,iPhone,iPods,iTunes,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

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