Archive for the ‘Millersville’ tag
Unbelievably Awesome AppleCare And Apple Warranty Client Reviews For MacMedics
As Apple Authorized Service Providers, we perform quite a number of Macintosh warranty repairs on behalf of Apple’s customers. We also do so for many of our own customers whom have purchased their Apple gear from MacMedics.
Over the last six months or so, our Apple service business has basically doubled. The Apple Stores in the area are so overwhelmed; many Apple owners are finding out that there is an alternative to making an appointment or waiting around in the mall for a face-to-face with a Genius at the Genius Bar. See our recently updated Blog post on why it makes sense to come visit MacMedics in either Lanham (1 mile from I-495 at RT 50) or Millersville (5 minutes from BWI Airport or 10 minutes form the Annapolis Mall)
When we perform an Apple Warranty or AppleCare repair for someone, Apple sends them a survey to ask how well we performed the service on Apple’s behalf.
Apple then forwards these remarks and the accompanying scores to us with the idea that they will help improve our service.
In the latest round feedback from Apple, these anonymous comments praise MacMedics in such a level of detail it almost looks like we wrote them ourselves.
These are direct from Apple, and we’d like to thank our loyal customers for supporting us. THANKS!
-Very customer focused.
-The service was the best I have ever had on any product. Thanks!
-Technician was helpful and provided additional information on a completely unrelated topic. It was a very good experience.
-My experience with Mac Medics was amazing. I felt at ease leaving my MacBook in their hands.
-Just want to say that Mac Medics offers the best quality service for your products
-They were fantastic the service was quick the people were friendly and willing to answer all of my questions
-I was extremely satisfied with the expertise and professionalism of Mac Medics I will not hesitate to use them in the future and I have already highly recommended them to my co workers for all of their Mac needs.
-I could not be more happy with the combined service of Apple and Mac Medics. Mac Medics had it couriered to their location and I had it back on Tuesday after the Holiday. I mean serious who works this fast? While the rest of the country enjoyed their 3-day weekend somebody was working on my problem. My satisfaction is off of the charts and I have told many peers and coworkers this amazing story. Thanks again!!!!
-They went above and beyond what was required of them. Very professional and thorough.
-Great company! Easy to use. Nice people.
-Repair was done in timely manner. Personnel were helpful, professional & courteous. Repair was completely satisfactory.
-The Apple Authorized Service Provider was EXCELLENT!!!!
-Thank you very much. All of the staff were knowledgeable and personable. There was open and honest communication promotions and deals were shared and customer service was exceptional.
-Matt at Mac Medics knew right away how to resolve my problem.
-Great service builds on Apples’s reputation of great service.
-Mac Medics was convenient in location SUPER QUICK and professional.
-I cannot remember EVER having such a good experience with a repair of ANYTHING. I have already shared my happy experience with everyone I know who owns a Mac – and even some who don’t!
-MacMedics said it was a video card issue. Seems like they were right. So far I’ve had no black screen issues since the repair was performed.
MacMedics Case File: White MacBook With Spectacularly Broken LCD
MacMedics Case File: White MacBook With Spectacularly Broken LCD.
This white, plastic Macbook came into the MacMedics shop via one of our institutional Macintosh repair contracts. It looks like someone dropped something on the top of the unit to puncture the screen back (the part with the Apple logo on it) and broke the LCD hard enough that a convex lump is visible on the front of the LCD.
See this picture large size here.
See this picture large size here.
See this picture large size here.
No problem! We have the parts to fix it in-stock so we had it fixed same-day.
If your MacBook or MacBook Pro has a broken LCD, MacMedics can fix your laptop! The Apple Store charges as much as $1200 in some cases to fix this problem. We can usually fix most LCDs from $349 to $549. All commonly used LCD are in stock. WE stock over a dozen different types and sizes.
MacMedics has also become quite well know for our MacBook and MacBook Pro Uni-Body glass repair. We can fix this issue as well, and again for hundreds of dollars less the Apple Store.
If you are in the Baltimore or Washington DC area, just stop by our Millersville or Lanham office and we can get your Apple laptop repaired and back to you very quickly (most cases are handled in 24 hours). If that’s not fast enough, MacMedics does offer low-cost MacBook rental units to keep you up and running is you’re headed out of town or on a deadline.
Stop! Before You Make A Trip To The Annapolis Apple Store, See This Checklist First
Before you make an appointment for the Genius Bar, drive to the mall, find a parking spot, and then lug your Mac through the Annapolis Mall to get to the Apple Store, please consider supporting your local neighborhood Mac shop!
Need more convincing? Take a look at these comments that were sent to Apple from clients who we performed Apple Warranty or AppleCare service for recently:
The service was the best I have ever had on any product. Thanks!
Technician was helpful and provided additional information on a completely unrelated topic. It was a very good experience.
My experience with Mac Medics was amazing. I felt at ease leaving my MacBook in their hands.
Just want to say that Mac Medics offers the best quality service for your products
They were fantastic the service was quick the people were friendly and willing to answer all of my questions
I was extremely satisfied with the expertise and professionalism of Mac Medics I will not hesitate to use them in the future and I have already highly recommended them to my co workers for all of their Mac needs.
I could not be more happy with the combined service of Apple and Mac Medics. Mac Medics had it couriered to their location and I had it back on Tuesday after the Holiday. I mean serious who works this fast? While the rest of the country enjoyed their 3-day weekend somebody was working on my problem. My satisfaction is off of the charts and I have told many peers and coworkers this amazing story. Thanks again!!!!
Stop! Before You Make A Trip To The Annapolis Apple Store, See This Checklist First
Visit MacMedics in Millersville (near BWI airport) or Lanham, Maryland (near RT 50 & I-495) the next time you need Mac sales or service.
See our Blog post with all the details on why to come see MacMedics instead of trekking to the Apple Store. Clients that come to see us, often tell us they will never go back to the Apple Store for Macintosh sales OR service!
Or review this quick top 11 reasons here:
1. No appointment is needed: No need to call ahead when you’re ready to come visit MacMedics! Just walk in and our Apple Certified Techs will take great care of you.
2. No lines: We’re always busy, but there’s almost never a wait to speak to a MacMedic Tech.
3. Quick Check In: Tell us what your Mac’s issue or problem is, and we’ll get right on the case!
4. No lugging your iMac, Mac Pro, or G5 through the mall: Our front door is less then 10 steps from our parking lot.
5. Quick Turn-Around: Our goal for in-lab service it to have it done in less then 72 hours. Most repairs take less time, and if that’s the case then your Mac will be back to you even quicker! The majority of our Apple Warranty or AppleCare repairs are done in about 24 hours.
6. Hassle free warranty: Got a Mac that needs out of warranty service? The Apple Store only offers a 90-day service warranty. MacMedics “Hassle Free” warranty is a full 1-year!
7. Need a new Mac? We’ve got them: Come pick out what Mac you want, and we’ll be happy to help with no sales hype! Best of all you don’ have to wait your turn.
8. Full Repair Services for iPhone & iPods: The Apple store might do a whole unit replacement for an exorbitant flat-fee, or offer a small discount for buying a new unit (and trading in your old iPod), MacMedics will fix just the problem your iPhone or iPod has, thus saving you money.
9. Same day service for iPods & iPhones: In most cases if you drop off your iPod or iPhone in the morning, we’ll have it done later that same day!
10. MacMedics CAN fix the stuff the Apple Store can’t or won’t: If you’ve been quoted an exorbitant amount of money to have your Mac fixed at the Apple Store, MacMedics can help! Be it Liquid damage, a fried logic board, SuperDrive replacement, broken LCD or MacBook Pro glass, and severe Macintosh laptop case damage are all offered at MacMedics and often for hundreds of dollars less then Apple (or anywhere else!). ALL repairs are covered by our 1-year warranty.
11. The Apple Store Can’t Upgrade Your Hard Drive: MacMedics Can! See our new blog post from 1/30/10 to get all of the details. A common issue we help clients with here at MacMedics is “upgrading” or “retiring” a failed (or perfectly good) hard drive. What many people don’t know is that we can “upgrade” your computer to a larger size hard drive, even if your hard drive has failed under Apple warranty.
AppleCare And Apple Warranty Client Reviews For MacMedics
When MacMedics performs an Apple Warranty or AppleCare repair for one of our clients, Apple sends a follow up e-mail to ask how we did. These are some of the mini-reviews that we have received.
#1 The service I received at MacMedics was very good and they always called me and left messages updating the status and progress of my computer.
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#2 I loved being able to walk in talk to a rep and have the work started right away. They have great customer service they always keep me up to date on their progress and explain their work and my service options every step of the way.
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#3 They were awesome. Nuff said. Dana runs a great show there.
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#4 They were fantastic. The service was quick the people were friendly and willing to answer all of my questions.
These are anonymous comments, so if one of these Apple Warranty or AppleCare reviews for MacMedics is yours, thank you!
If you need Apple Macintosh please consider visiting MacMedics in Millersville or Lanham instead of trekking to your local Apple Store. You never need an appointment, we’re 10 steps from your car, We’re cheaper, we’re faster (most warranty repairs are completed in 24 hours), and above all we’re accurate! We only fix what needs fixing.
Protected: Top Ten Reason Not To Wait In Line At The Apple Store. Come Visit MacMedics Instead!
MacMedics Cyber Monday deals: iPhone glass repair $30 off and MacBook LCD repair $100 off!
MacMedics is no longer offering iPhone, iPod, or iPad repairs. See http://www.macmedics.com/iphone for more info.
Update: 12/28/10 MacMedics has lowered our iPhone 3G & 3G S glass/digitizer repairs. iPhone 3G is now $79 and iPhone 3G S is now $89. Plus all iPhone 3G, iPhone 3G S, and iPhone 4 “Back Glass” repairs are performed as While-You-Wiat repairs in our Millersville, Maryland office in about 10 minutes. See all the details here. Flat fee FedEx Ground shipping anywhere in the USA is only $10!
MacMedics Cyber Monday deals: iPhone glass repair $20 off and MacBook LCD repair $100 off!
So maybe your iPhone had a hard Thanksgiving, if so your friends at MacMedics have you covered with good deals on our iPhone glass/digitizer service.
iPhone 3G glass/digitizer/lens repair only $79 (Regular price $109)
iPhone 3G S glass/digitizer/lens repair only $89 (Regular price $129)
If you MacBook is home from college or just got caught up in some holiday hi-jinx and ended up with a broken LCD, we’ve got that too.
MacBook (Black or White plastic model) parts and labor $249
These special prices are only good Monday and Tuesday (November 30th and December 1st 2009). Must metion “Cyber Monday” to get sale price. If you can’t get you device to us in time, call us to set up your repair, and we’ll hold the price for one week until your unit reaches us.
Return FedEx Ground shipping is included for all three deals. Upgrade to FedEx Express for only $10!
Call 1-866-MAC-MEDICS to set up your repair!
MacMedics iPod, iPhone 3G & 3G S Service And Repairs Are Performed Same Day!
MacMedics is no longer offering iPhone, iPod, or iPad repairs. See http://www.macmedics.com/iphone for more info.
Some of the other Internet based firms that offer iPhone service and repair are now making a big deal out of how they now accept walk-in repairs, and that they also same day iPhone service. MacMedics has always offered same day iPhone and iPod service. Drop your sick iPhone or iPod off in the morning, and we’ll have it done by the end of the day (in almost every case).
Even if you send us your iPhone or iPod, we normally have it fixed and back on the FedEx truck the same day it arrives. If you need us to send you a pre-paid FedEx label, just e-mail us your name, address, and phone number, and we’ll e-mail you back a PDF of a label. We just add $10 onto your repair for this service.
Do you have a 3G iPhone and you’re in an extreme hurry? Well, MacMedics does offer the iPhone 3G “Apple” broken glass or LCD repair solution. We can replace the entire top half of your iPhone 3G while-you-wait in about 5 minutes. Same price as Apple, $199. If you become a MacMedics “fan” on Facebook, and we’ll knock $10 of any iPhone or iPod repair!
I recently updated my Blog post warning against Do-It-Yourself iPhone repairs. I’ve copied-n-pasted a teaser below for your reading enjoyment. If you care to read the updated post, you can find it here!
We are seeing more and more iPhones that have been damaged during do-it-yourself repairs. Folks, the videos you see on-line make it look very easy. There’s a reason for that, the companies that make these step-by-step videos on iPhone and iPod disassembly and repair are the same people that are selling all of the parts, tools, and supplies you need to perform the repairs. They want it to look as easy as possible and they often edit the video in their favor making it look like it’s easier then it really is and that it takes less time then it will take you. I can guarantee you that guy/gal in the video is NOT performing the repair you are watching for the FIRST time.
This blog post is a bit of rant, so if you’re already on the same page as me, and you think paying $20 to $30 plus parts cost, and getting FREE return shipping via FedEx to have my guys fix your iPhone right the first time, and you want to avoid the risk of trying it yourself then, just use this form. If you need us to e-mail you a pre-paid FedEx Express label we can do that too, and we’ll just add $10 onto your total repair. Questions? Just call us 1-866-MAC-MEDICS or Email us. 99% of the iPhones that reach us are fixed the same day the arrive, and we pack them back up and ship them back for next day FedEx delivery. If you’re local to the Baltimore-Washington DC area, then just drop your iPhone off in the morning, and we’ll have it done by the end of the day!
If you need more convincing, then keep reading.
More on Do-It-Yourself iPhone repairs and cheap iPhone/iPod parts from the Internet
Update: 8/29/10
With the iPhone 4 out now, this post is more important than ever. Here’s a few things you need to know:
1. The iPhone 4 is like the original iPhone 2G. The glass, LCD, and digitizer all all fused into one piece. What does this mean for repairs? It means that if you buy iPhone 4 “glass” from eBay or Craigslist, it’s totally useless. You simply can’t install just the glass on an iPhone 4.
2. The iPhone 4 is more advanced than ever, and it’s not quick job to swap the glass and LCD. There are lots of small and different sized screws, and the iPhone is built upside down (just like the Uni-Body MacBooks). In order to even get to the broken glass, the entire iPhone needs to be taken apart. The last part to be removed is the glass, so there
are lots of layers and little parts.
3. Is the place you’re taking your iPhone to be repaired an experienced repair shop? Are they using a static safe work bench to take your iPhone apart in? That guy at the mall or the one working out of the back of van is most likely not.
Update: 1/5/10
See all of our iPhone “Do-It-Yourself” warnings posts at this link. They have become some of the most popular posts on the MacMedics Blog because they are true. Check’ em out!
So we’ve been over this before, but well meaning folks are still trying the Do-It-Yourself route on iPhones.
By our calculations you might save about $40 by doing the repair on your own, when trying to fix an iPhone 3G. If you make a mistake it’s going to be more. Also, if you’re considering this route, be sure to factor in all the costs.
1. Parts (are they real or copies?)
2. Shipping (How much will it cost to get them to you, do you have to pay to send them back if they are the wrong ones or defective?)
3. Tools (Does the part include the right tool?)
4. Supplies (Does the part contain all the supplies needed to install it?)
5. Time (How much time will it take for you to compete the repair? If the repair goes wrong how much time will it take for you get your iPhone back on it’s feet again?
6. Warranty on parts (Are the parts guaranteed, or did they come from an anonymous seller on eBay?)
7. What’s the risk factor of doing a complex iPhone repair you’ve never done before.
The people that sell the parts are often the same people that make the step-by-step videos. Yes! it looks easy on video, because they edit out all the re-tries to remove the broken glass, the part where they get cut, and where they crack the LCD and/or destroy the iPhone’s frame.
When you take apart an iPhone the first few times, you’re going to mess something up. We know because we’ve seen the end results. Even if you bail on your DIY repair and come to us, our service might end up costing more if we have to un-do a previous repair attempt. MacMedics has performed the iPhone 3G and iPhone 3G S screen/lens/glass/digitizer repair thousands of times, so we know what we’re doing, and we can do it fast!
We had to share this e-mail and photos with you. The names have been removed to protect the innocent.
“Hi, I wanted to contact you to find out if you can help me fix my iPhone 2g.
The glass of the phone got cracked, and mistakenly, I bought the parts and tried to fix it myself. Unfortunately, as you can see on the pictures I am sending attached, I ended up with a bunch of screws, battery, hard drive and other internal parts of the iPhone. I also bought a blue black part to change the original one, which was way too scratched and old.
I have every single piece with me and would like to know if you guys accept phones in this situation, I would like to know how much it would cost me to have it fixed.
Thank you.”
See this photo in a large size
Needless to say, this iPhone is likely beyond our help. As this is really bad and it does not appear to be disassembled in a static safe workspace to boot.
Here’s our current iPhone and iPod price list. Click on it to see it large size.
Apple’s Snow Leopard now in stock at MacMedics!
Both MacMedics Baltimore (Millersville) and MacMedics Washington (Lanham) have ample supplies of Apple’s Snow Leopard (Mac OS 10.6) in stock. Stop by to pick one up.
The MacMedics office in Millersville will be open tomorrow, Saturday 8/29 from 10 to 1.
The Baltimore Sun publishes article on how MacMedics thrives in local Apple community and marketplace
The Baltimore Sun published an article about MacMedics titled Local companies thrive with Apple on Thursday July 9th. BaltTech Blogger and Baltimore Sun Reporter Gus G. Sentementes wrote about how MacMedics has survived and prospered though both the highs and lows of Apple.
The article can be found here.
Thank you to all of our MacMedics clients and friends for making MacMedics possible and for supporting us since 1989.
I would also like to thank the Baltimore & Washington tech community (including a ton of folks from the Chesapeake Regional Tech Council and all the shout outs from attendees at their 5th annual BBQ held at the Chesapeake Bay Foundation HQ in Annapolis) for all of their support and various Internet and Twitter mentions. MacMedics is a member of the GCTC and we encourage other local tech firms to also consider membership.
