MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

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MacMedics is an Apple Authorized Government Reseller

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MacMedics is an Apple Authorized Government Reseller serving the Washington DC Metro area as well as Baltimore, Maryland and Philadelphia, PA

MacMedics is an Apple Authorized Government Reseller

MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.

We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.

We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:

Anne Arundel County, Maryland
Baltimore City
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)

Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:

“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”

Contact your local MacMedics office to request a quote for new Apple hardware for your agency.

Baltimore 1-866-MAC-MEDICS

Washington 1-888-4-DC-MACS

Philadelphia 1-877-626-MEDICS

Apple Has Ended MobileMe Service, But There Is Still Time to Migrate.

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Well, it’s July 1st and Apple’s add-on data service, MobileMe has been officially discontinued as of yesterday.

If you missed the deadline of June 30th, Apple is giving you one last chance to migrate your account to iCloud. There’s no official word on how long this will be available so don’t delay in taking advantage of this.

As always, MacMedics can help you migrate to iCloud and get all off your various devices working on Apple’s new service.

Get in touch with your closest MacMedics office in Baltimore, Washington DC, or Philadelphia to set up a time for help. We can come to you, or if you prefer, you can come to our office.

Written by Dana Stibolt

July 1st, 2012 at 11:50 am

Apple Announces iPad 2

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Apple Announces iPad 2

iPad 2 is the next generation of Apple’s magical device for browsing the web, doing email, enjoying photos, watching videos, and more. It comes in three models: iPad 2 Wi-Fi, iPad 2 Wi-Fi + 3G, and iPad 2 Wi-Fi + 3G for Verizon (U.S. only).

Key features:

-All-new design—iPad 2 comes in black or white and is 33 percent thinner and up to 15 percent lighter.

-Dual-core A5 chip—The Apple-designed chip features two cores for faster performance and up to nine times the graphics horsepower.

-Two cameras—Make FaceTime video calls, record HD video, or create fun snapshots with Photo Booth. Switch between front and back cameras with just a tap.

-10-hour battery—Same great battery life for browsing the web, watching videos, and listening to music.

-Smart Covers—Innovative, thin, durable covers that magnetically attach to iPad 2 for a perfect fit. Available in a range of vibrant polyurethane and rich, aniline-dyed leather colors (sold separately).

MacMedics is an Official Apple Authorized Value Added Reseller that is authorized to resell the Apple iPad 1 and iPad 2. Call us to reserve your iPad 2 for pick up in our Millersville office (Near BWI off I-97 or our Lanham office (Just off MLK near RT-50 & I-95/I-495). MacMedics is the only independant Apple Authorized Reseller in Anne Arundel or Prince Georges counties. If you’re looking for a fast and friendly place to buy a new iPad, trade in your old one, or to buy Apple iPad accessories like the Applw Smart Cover or iPad or iPhone power adapter, come us us! No lines, no appointments, and no parking hassles!

P.S. We’re the closest Apple Authorized Reseller to Arundel Mills, plus we right off of I-97 in Millersville, just west of Severna Park and south of Glen Gurnie.

MacMedics also accepts working, broken or damaged iPad 1’s or iPads 2’s for trade-in credit towards a new Apple iPad, iPod, New or used Macintosh, or even towards a Mac repair or upgrade and data recovery cases.

We also stock a wide array of iPad cases, Smart Covers, accessories, cables, power adapters, and carrying bags.

Apple’s New MacBook Air Arrives At MacMedics

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Our new generation MacBook Air 13″ arrived today at MacMedics headquarters. One of our corporate clients has already laid claim to this unit.

If you’d like to get your new MacBook Air on order, just call your local MacMedics office.

MacMedics Baltimore 1-866-MAC-MEDICS

MacMedics Washington DC 1-888-4-DC-MACS

MacMedics Philadelphia 1-877-626-MEDIC

MacMedics: We’re Not Just A Mac Repair Shop, We Also Fix ATMs!

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My 30-second elevator pitch has evolved to include ATM repairs.

So someone in the elevator will see my MacMedics jacket, shirt, or tool bag and asks, “What exactly is MacMedics?”

I say, “MacMedics is an Apple Authorized Macintosh service and consulting business. We service and maintain Macs at ad agencies and other places where pre-press and graphic design happens on a Mac like at corporate graphics or marketing departments. We like to say we’re in the ATM repair business, because when your Mac is broken or slow, you’re not making money.”

I got a huge dose of this wisdom this recently. A guy who lives and works near our shop has a video production business. He’s been asking about maybe getting a new Mac for the last year or so.

We exchange e-mails every so often when he has a question about his Mac or to ask if we need any video production help. I saw him at Subway not too long ago and he let me know that he might be getting a new Mac soon.

He came into the shop with his older MacBook Pro that was really sick. He had tried to run a Firmware update while he was in the middle of a project and it failed, thus making the unit inoperable. It’s not a common occurrence, but we do see it from time to time. As soon as it happened he ordered a new MacBook Pro from somewhere else, and then brought that in so we could transfer his data from the old unit to the new unit. Sadly, we could have saved him even more time if he had purchased the new Mac from MacMedics.

Normally this is not a big deal. We set it up the new MacBook Pro to migrate and it failed about 75% of the way thru. We tried a few other things and tried again, and it failed a second time. We then began to suspect the drive might be failing as it was getting kind of noisy and it was getting pretty hot as well.

I decided to go ahead and clone the drive on our data recovery equipment, so I could copy the data off the drive quickly. I then had to fix that data in order to get it into to shape to migrate it. His hard drive was a huge mess. The report on the drive was seven pages long! The total process ended up taking several hours and it delayed him over 24 hours from the point where his old unit blew up.

So, he’s a professional guy who makes his living with this MacBook Pro, and he had no back up, and he’s never had the unit serviced or looked at. This MacBook Pro is really his ATM cash machine as it provides him with all of his bread and butter for his business.

This is a fantastic case study in why a little preventive maintenance goes along way. If you treat your Mac like your very own ATM machine, you’ll never have these problems. Let’s get real here? Are you going to let your ATM degrade to a point where it stops dispensing cash.

1. This client’s MacBook Pro is well over two years old, so if we had seen it at any point recently, we would have most likely replaced the unit’s hard drive proactively and serviced the unit.

2. If this client had ever consulted with us at all, we would have made sure he had a back up system in place.

3. Our clients who follow us on Facebook, Twitter, and our e-mail newsletter all know never to run an update to fix a problem, and never to run one while on deadline.

4. A little bit of annual maintenance and an automatic and tested back up system pay for themselves very quickly.

We’re friendly with this fellow, so if had stopped and called us on the phone, we would have been able to tell him all of this. We love to talk shop. If you have questions about how to treat your Mac like your very own ATM machine, just pick up the phone and give us a call!

Fly-By-Night iPod-iPhone Repair Startups Can’t Keep Their Hands Off Our Images

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MacMedics is no longer offering iPhone, iPod, or iPad repairs. See for more info.

Fly-By-Night iPod-iPhone Repair Startups Can’t Keep Their Hands Off Off Our Images

I fancy myself to be a pretty good photographer, but I’m NOT winning any awards or anything like former MacMedic Evan Bishop (If you’re looking for a GREAT Professional Photographer in San Diego, CA, please do look him up). As an amateur photog, I take a fair amount of of the pictures here at MacMedics. One of my images has been repeatedly ripped off for use by other iPhone service firms.

Why do less scrupulous iPhone/iPod service concerns keep ripping this image off? Well, here’s the reason: In order to take a picture of the highly reflective iPhone (shooting directly at the iPhone glass), you have to jump through some hoops to get the cracks to show up in focus. We then “lightly” edited the image of the broken iPhone in Photoshop to show off the cracks and make the image really “ad worthy”. We actually put quite a bit of work into just this one picture!

There’s quite an abundance of these “Fly-By- Night” businesses operating in the dark, murky waters of the Internet. A favorite place to hang up a shingle seems to be on-line classified giant, Craigslist. In most of the postings I’ve seen, there’s no website and no physical address to visit. So in essence, you’re going to hire a guy off Craigslist, who’s not part of a long-term reputable business, and invite him to your house to fix your iPhone? You might as well just wander over to your closest open-air drug market to see if you can find some small electronics repair help. Okay I’m sure that some of these guys are just trying to break into the biz, but really folks, people have been killed by people they have hired from Craigslist (and other on-line classified ads services).

If the repair you have done has a problem, do you really think this guy will come back and re-fix the problem? Where are his parts coming from? Are they real deal or just “high copy” foreign counterfeit replacement parts that came from eBay?

In the long run, do you really want some guy who ripped off his advertising artwork from someone else working on your iPod or iPhone?

In the case mentioned in this Blog post, the Craigslist poster did not even bother to try and crop our logo out! I guess that might be good for us, as it’s advertising for MacMedics. Here’s a link to a large size picture of the Craigslist ad posting so you can get a close look at our logo.

Here’s a link to another instance of the SAME image being ripped off by someone else from a previous post about this topic from the MacMedics Blog.

Macintosh Consulting & On-site Macintosh Service For Philadelphia Metro Areas

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If you’re a creative professional working for an ad agency, graphic design or photography studio with Apple Macintosh computers in the Philadelphia Metro, South New Jersey, or Wilmington, Delaware areas, we’d love to help you.

We’re MacMedics Philadelphia, and as Apple Authorized Service Providers and Apple Authorized Value Added Resellers, MacMedics Philadelphia has what it takes to solve your Mac IT problems. We’ve been providing Macintosh Solution to Creative Professionals since 1989.

We’re here to provide the very best Macintosh Service and Consulting available, and we don’t require contracts or any other type of future commitments in order to receive very efficient and fast Macintosh service.

MacMedics brings the kind of technical and management capabilities that you would expect from a full-time IT professional — without the expense of a full-time professional. We don’t take sick days and we’re always just a phone call or e-mail away. We also offer remote desktop and telephone technical support.

If you’re not 100% happy with your current Mac Tech or Consultant, 2010 might be a great time to make the switch to MacMedics. Please call MacMedics for your free on-site Environmental Assessment. We would be delighted to give you a free second opinion on your Mac network or server installation. Please see our previous Blog post on topic.

A counterfeit iPhone 3G S is inspected and compared to real iPhone 3G S at MacMedics

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So we’re at it again! This time we’re helping a client get his money back from eBay and PayPal in a case of a counterfeit iPhone 3G S.

The side-by-side unboxing, package contents analysis, and real iPhone 3G S vs. fake iPhone 3G S video from MacMedics is coming soon.

Here’s some preliminary photos to get the story started. I also wanted to warn folks that to the untrained eye, you could easily get stuck with a phony iPhony on the street. The look, the feel, the weight, and even the Apple like retail iPhone box are all pretty convincing. iPhones make great gifts during the holidays, but don’t grab one too quickly. be sure to check it first. See my handy guide in six photos below. Links to large size photos taken with real iPhone 3G S are at the bottom of this post.

Here we go:

Real iPhone 3G S box for White iPhone 3G S is in foreground. Fake box which is taller and wider is behind it.

Real iPhone 3G S box for White iPhone 3G S is in foreground. Fake box which is taller and wider is behind it.

Again, real box is in foreground, fake box is behind it.

Again, real box is in foreground, fake box is behind it.

Smaller iPhone 3G S box is on the left. If you look closely you can see iCal and clock are set to same date and time. Fonts and icons vary, but all in same place.

Smaller iPhone 3G S box is on the left. If you look closely you can see iCal and clock are set to same date and time. Fonts and icons vary, but all in same place.

Box contents from fake iPhone. Note stylus, old style iPhone power brick, battery booster, funky headphone, and free protective case!

Box contents from fake iPhone. Note stylus, old style iPhone power brick, battery booster, funky headphone, and free protective case!

Box contents from real Apple iPhone 3G S

Box contents from real Apple iPhone 3G S

The real iPhone 3G S is on left, the fake one on the right. You can see that its pretty different. Note Internet Explorer icon in place of Safari.

The real iPhone 3G S is on left, the fake one on the right. You can see that it's pretty different. Note Internet Explorer icon in place of Safari.

Large size photos can be found here:

Written by Dana Stibolt

December 14th, 2009 at 9:37 pm

MacBook Air gets slammed into user by an airbag in car accident

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Before Mac Repair: MacBook Air with warped LCD and screen back (and cool fake desktop picture).

Before Mac Repair: With MacBook Air display assembly detached from computer.

After Mac Repair: After damaged Apple MacBook Air was successfully repaired. The display assembly was the only service part we needed in order to complete the repair.

Well, the unusual Macintosh repair and services cases never seem to stop. Just after we rescued 2.2 MBs off a 20 year old Mac IIci, and thought we’d be back to normal Mac repairs and service, this fascinating case showed up in the lab today. We’re pretty sure that out of all of the cases that came to our Millersville repair center today this one takes the cake.

So this nice fellow with a really sore chest brought this crumpled MacBook Air by MacMedics today (he’s okay by the way!). This MacBook Air was involved in a pretty serious car accident. The client who brought it to us was in the passenger seat with the MacBook Air on his lap, when he was suddenly in a serious car accident.

The bent screen housing and the warped LCD where caused when the open MacBook Air on his lap was “piledriven” right into his chest by the deploying air bag. (I never thought I would be writing this to an insurance company).

Needless to say, this MacBook Air is super smashed! Best of all is the amazing black and white “desktop picture” of a majestic mountain that was left behind as memento of the accident.

We’ve just started our work on the unit, but despite being slammed into it’s users chest the unit seem to still work.

BTW: If your MacBook Air just has a broken LCD, MacMedics can help! Just drop it off or mail it in using this form.

We’ll keep our Blog readers posted on what we find out about this “smashed” MacBook Air. Enjoy the video!

Update 7/15/09: The display assembly was the only service part we needed in order to complete the repair. The MacBook Air was fine other wise and passes ALL Apple service diagnostics. There was no other case damage to the unit, other than the “taco” shaped LCD.

Thanks to the following for the mentions:

MacMedics service recap for week of May 4th

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Message from Dana Stibolt:

Greetings from MacMedics. Things have been busy for us this week. It always seems to pick up when it rains. We’ve had a few days in a row where it was starting to look you might need a boat in order to come visit us. Thankfully, today looks rain free, and the forecast from MacMedics clients WJLA-TV in Washington, DC and WMAR-TV in Baltimore, MD looks pretty clear at least for the next few days. We might have a chance of rain tonight, but Mothers Day looks good.

MacMedics iPhone Repair

As you may have heard MacMedics is now repairing iPhones. We tried to “outsource” these complicated repairs, but the logistics were cumbersome, and we had no control over the price. In the long run we decided that in order to best serve you, we had to bring these types of repairs in house to improve both turn around and price.

I’m happy to report that the response from the iPhone and Apple community has been awesome. We’re doing iPhone repairs same day here in our Millersville, MD Mac Lab. Drop your iPhone off in the morning and we’ll do our best to have it fixed by the afternoon!

MacMedics Macintosh Repair & Service

Here in the lab we recently repaired a sick MacBook Pro shipped in from Costa Rica. The owner of that unit also sent in a pound of Costa Rica’s best coffee. The guys here in the lab loved that. I guess that’s one way to speed up your repair time – just give us some good coffee and we’re in top gear. That’s the Mac repair from the furthest away this week. We’ve handled repairs from Iraq a number of times. We’ve become quite well known for handling complicated repairs such as liquid spills, LCD replacements, and logic board repairs. In fact, many of these come to us from the Apple Store.

MacMedics vs. the Apple Store

Many folks are not near an Apple Store, so they need to send their units in to someplace, often they come here. More and more MacMedics clients are learning that the Apple Store (even if they are near one – MacMedics is right in the middle of three Apple Stores). For most repairs the Apple Store charges far more than we do here at MacMedics. Also, many Apple customers don’t know that when you have an out of warranty repair performed at Apple, you only end up with a 90-day warranty. Here at MacMedics you’ll likely pay far less and our “hassle-free” warranty is a full one-year. Our turn around is amazing, as we regularly complete complex repairs, often involving data transfer in just one day. MacMedics also offers low cost rental machines, so if you need a unit to get your work done on while yours is in the shop we’ve got you covered. MacMedics Service Partner clients get free loaners anytime they need a hardware repair.

We continue to perform iPod repairs at an unprecedented rate. We’ve got a great reputation as folks drive up to see us from Washington DC and Northern Virginia. This week someone even drove down from Delaware. (You CAN mail these iPods to us, we promise we’ll send them right back!)

Beware Of Fly-By-Night Repair Shops

There are so many folks jumping into the iPod/iPhone repair business. Don’t be enticed by all the ads on the Internet promising to fix anything for a wicked low price. I’m seeing tons of ads all over the country popping up on Craigslist. As all of you know, MacMedics is real Mac repair shop and as such we’re well suited to take these iPod repairs on. Don’t forget that many of the places on the Internet are one-man shops hiding behind a fancy web page. We’ve heard about some pretty bad repair experiences out there, and we often end up re-fixing iPods that have been sent elsewhere. We are in the repair business, so our full stock of iPod/iPhone service parts and our crew of Apple Certified techs are waiting to help bring your baby back to life. Don’t forget if at all possible, we’ll keep your music and other data intact.

MacMedics Current Repair Specials

For those of you looking for a really good iPod repair deal, we have made some of our most popular repair “specials” semi-permeant.

iPhone 3G top glass repair w/ 1-way FedEx is $109.99
iPod Video LCD or Headphone jack w/ 1-way FedEx is $55.95
iPod Classic LCD replacement w/ 1-way FedEx is $65.95
MacBook LCD replacement w/ 1-way FedEx is $349.95

Both of the iPod repairs also include a free battery.

Leopard 10.5.7 Is Coming

If you did not catch my Blog post about the rumored forthcoming 10.5.7, be sure to check it out BEFORE this update comes down the pike.

MacMedics “Second Chance” Backups [Second Hard Drive Installed In A MacBook Pro]

MacMedics is now installing our “second chance” back up system in the last generation of the MacBook Pro. This additional hard drive gets installed in place of your DVD drive, and offers a super clever way to ensure you always have a back up of your work. Just think if you are on a business trip and your hard drive dies, how cool would it be to just boot to the second drive and get on with your work. A really cool idea for those “road warrior” types who never seem to have time to plug into the network or stay in one place long enough to use Time Machine.

All of us here at MacMedics hope things are good with you and your Mac. If for any reason there’s a problem or a question, you know where to find us.