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Archive for the ‘Seagate 7.01’ tag

The Apple Store Cant Upgrade Your Hard Drive. MacMedics Can!

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The Apple Store won’t upgrade your hard drive for you. But, MacMedics can, and we can do so either in or out of Apple warranty.

Here’s a common hard drive scenario that we help MacMedics clients with every day.

Your hard drive has failed, but you’d like to replace with a larger hard drive.

This makes perfect sense. Your MacBook with a 120 GB hard drive kicks the bucket, and in the process of replacing it, you’d like to upgrade it. MacMedics can help!

In Warranty: If your Mac is under warranty AND it’s hard drive fails, we can upgrade you to a larger capacity hard drive “under warranty”. All you do is pay for a new hard drive in the capacity of your choice.

Here’s how it happens:

1. We diagnose your computer’s hard drive as failed.
2. We order a new hard drive from Apple.
3. We install a new third party hard drive in the capacity of your choice.
4. We will install a new operating system on your new hard drive. (good time to upgrade your OS if you wish!)
5. You pay MacMedics for the cost of the new hard drive.
6. We send your old hard drive back to Apple.
7. We give you the Apple replacement hard drive to keep.

Your total cost: Just the price of a new hard drive, assuming we don’t also have to worry about or recover any of your data.

The free “original” size hard drive is yours to keep and you can sell it, keep it as a spare part, or use it to upgrade one of your other Macintosh computers.

Installing a new, large, faster, and more robust hard drive in your Macintosh does not void your AppleCare warranty. The only caveat that you have to keep in mind is that the Apple warranty WILL NOT cover the third party hard drive under Apple’s warranty. But if it should fail it is covered by a 1-year MacMedics warranty.

Out Of Warranty: If your Mac is out of warranty, we can also replace your hard drive with any size hard you would like. Most hard drive “upgrades” or “retirements” are done for our flat fee of $150 plus the cost of the hard drive. (Black or White original MacBooks are done for $99)

Obviously, if we have to recover your data from a failing hard drive, and provide other services in order to get your computer back in shape other charges may apply.

Here’s how it happens:

1. We diagnose your computer’s hard drive as failed.
2. You choose a new hard drive size and speed.
3. We install that new hard drive for you.
4. We clone your data from old hard drive to new hard drive
5. We test and run updates on your computer.

MacMedics keeps all popular hard drive sizes and speeds in stock at all times, so we can get you back on-line as quickly as possible.

This is just one more reason that MacMedics is often a better choice than trekking to your local Apple Store and dragging your iMac or Mac Pro through the mall.

MacMedics Case File: Seagate 7.01 Firmware Hard Drive Failure Video

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Update 2/1/11: We’ve noticed (and others on the Internets) that Seagate drives that have the firmware version of 3.CAE are in the same category as the Seagate 7.01 firmware drive that are prone to catastrophic and sudden failure. MacMedics STRONGLY recommends that both the Seagate 7.01 AND 3.CAE hard drives should be replaced no matter where they are installed or how old they are. Having an effective back-up is great protection, but if you’ve got a ticking time bomb in your computer it could blow up at anytime, and you could still lose data. Also, no time is a good time to have your hard drive blow up. It could happen before a big trip or project and the computer would be unusable until the drive was replaced, and the data that you HAVE backed up can be restored. In some cases that could take an entire day as Time machine often take several hours to fully restore. Also, MacMedics recommends having a clone of your hard drive in addition to your Time Machine back up. Read all about Time Machine warnings here.

Update 2/16/10 Apple announces repair extension program for MacBook Seagate 7.01 hard drives. Get details from Apple.com. If you have an affected MacBook, call MacMedics and we can arrange to have hard drive replaced.

Certain 2.5” Seagate SATA hard drives most commonly found in MacBooks from 2 to 3 years ago (Also found in some MacBook Pros and Mac Minis, check yours if if you’ve ever had your hard drive replaced as some of these units also ended up as service parts.) I’ve seen various sizes fail as well, mostly 60 and 80 GB.

We’ve just filmed a short video that demonstrates the classic sound of a failing Seagate 7.01 drive. Nothing too surprising here, as it sounds pretty much like any other failing hard drive. Here at MacMedics we’ve been warning folks about this issue for several years, yet we still see them come into the shop all the time (both working and still in service and ones that have died). The video also shows what a damaged Seagate 7.01 firmware drive looks like on the inside once the drive crashes.

Our original Blog post that has been updated many times can be found here. We’ll also post the video there.

Other MacMedics Blog posts that mention the Seagate 7.01 firmware issue can be found here.

If you’re into stuff like this why not follow our Twitter feed? That way, you’ll always be the first to know when we post new information such as this.

Another MacBook hard drive dies due to Seagate 7.01 firmware issue

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Update 2/1/11: We’ve noticed (and others on the Internets) that Seagate drives that have the firmware version of 3.CAE are in the same category as the Seagate 7.01 firmware drive that are prone to catastrophic and sudden failure. MacMedics STRONGLY recommends that both the Seagate 7.01 AND 3.CAE hard drives should be replaced no matter where they are installed or how old they are. Having an effective back-up is great protection, but if you’ve got a ticking time bomb in your computer it could blow up at anytime, and you could still lose data. Also, no time is a good time to have your hard drive blow up. It could happen before a big trip or project and the computer would be unusable until the drive was replaced, and the data that you HAVE backed up can be restored. In some cases that could take an entire day as Time machine often take several hours to fully restore. Also, MacMedics recommends having a clone of your hard drive in addition to your Time Machine back up. Read all about Time Machine warnings here.

Update 2/16/10 Apple announces repair extension program for MacBook Seagate 7.01 hard drives. Get details from Apple.com. If you have an affected MacBook, call MacMedics and we can arrange to have hard drive replaced.

This is no trick-or-treat folks! Check NOW to see if your MacBook (most common in White or Black MacBooks from 2-3 years ago) has a Seagate 7.01 hard drive before it’s too late! I just put another one (including client’s important lost data) into a body bag to send back to Apple. With this model there are NO clean room recovery options!

Read my previous Blog post to learn if you have one installed or not.

I’ve had two clients in as many days lose all of their data due the fact that the Seagate 7.01 installed in their White or Black MacBooks kicked the bucket. In the first case the Seagate 7.01 hard drive was installed as “replacement” for a previously failed hard drive by the Apple Store. In the second case the young man who owned the White MacBook had important school work on it that was due today. Sadly he did NOT have a back up.

Here’s a picture from Wired.com that shows the damage that can be caused if the drive fails:

This is a case where the hard drive appears to be destined to “FAIL”, but hard drives of ALL makes and models fail all the time. It is super critical to have you data backed up, and on a tested and functioning back up at all time. See our web page http://www.HardDrivesDie.com