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Archive for the ‘Service’ tag

Apple acknowledges possible issue with MacBook Pro 7200 RPM Seagate hard drives

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Some of Apple’s newest MacBook Pros with upgraded 500 GB 7200 RPM hard drives might have an issue. Owners are reporting odd beeping and clicking noises along with performance issues. MacMedics techs have now also seen the issue in our lab first hand.

The buzz on the Internet seems to point an issue that may be caused by an issue between Apple’s on-board anti-shock system and some kind of incompatibility issue with Seagate’s G-Force protection system that it includes with these drives.

A representative from Apple has now acknowledged the issue, and they are working on a resolution.

For users that are just handling standard computing tasks, it appears that this is not an issue as it appears to only be affecting folks doing high intensity read and writes on the hard drive. This seems pretty limited to pro audio or video work.

A quick scan of the various articles on this issue seem to point to the fact that this is only limited to 7200 RPM drives, as there appear to be no reports of problems with 5400 RPM hard drives.

Written by Dana Stibolt

August 10th, 2009 at 8:42 pm

MacBook Pro 15″ & 17″ bloated battery failures past and present

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You might recall all of the MacBook Pro battery buzz from a few years ago. Our pictures of “bloated” and “swollen” batteries were ALL over the Internet. We still get tons of web hits on the original post about the problem. Here’s some of the coverage our pictures from 2006 generated:

http://www.macobserver.com/
http://arstechnica.com/
http://www.macintouch.com/

On Friday one of our techs brought in his bloated MacBook Pro 17” battery in for us to look at. He noticed his MacBook Pro 17″ was not sitting correctly on the table, so he checked it and sure enough his battery was rapidly expanding due to failure.

See pictures of his battery below:

Keep an eye open for this kind of stuff, as it could turn into a serious issue. One symptom to watch for is a battery that is overly hot. If it’s too hot for you hold your hand on, then it might have an issue. If you are storing your laptop or you are going out of town (and not taking your laptop with you), it’s not a bad idea to just remove your battery from the unit and also unplug your PowerBook, iBook, or MacBook from the wall.

In the original case that you can read about here, our client Bill Sammon, now Vice President of News for Fox News Channel noticed his MacBook Pro trackpad clicker button had stopped working. It took our Macintosh Certified Technicians about one second to see that his battery had “swelled” up and was pressing up on the underside of of the trackpad assembly.

Written by Dana Stibolt

May 30th, 2009 at 11:26 am

Patterns in cracked iPod Video LCD screen

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It’s hard to always know what damages an iPod Video or iPhone LCD screen. We’re constantly amazed at the patterns that are created as LCD gets destroyed. Since most of the iPods we work on are mailed in to us, we often don’t get the story behind a damaged iPod. We’ll ask our clients that drop off iPods for service in our shop in Millersville, and frequently they have no idea what happened. Spontaneous LCD combustion? Too hot in the car, too rough in the backpack, shot with an imaginary bullet? LCD screens in the pattern of a devil.

This one is our latest. Is is flower? an entrance to a worm hole, or just an excellent example of fractal patterns on a broken LCD? Check it out for yourself!

See large size picture here.

Get your iPod Video LCD repaired for $89 including a new LCD, labor, a free replacement battery, and return shipping via FedEx. Use this coupon “10-off-repair” when paying via Google checkout.

Just send your iPod to us using this form and we’ll get it fixed up for you.

Written by Dana Stibolt

October 28th, 2008 at 8:32 am

Posted in iPods,MacMedics

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iPod click of death & results of deploying “whack-an-iPod” fix on it

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We’ve commented on the Internet based myth regarding the iPod “click of death” several times before. According to Internet lore, you can “whack” your iPod on the edge of a table or desk in order to fix a clicking hard drive problem. We’ve always felt that this was a bad idea, and could result in further damage to the very iPod you were trying to help. Details on this rumor have been few and far between, but we’re happy to say that we’ve finally seen what can happen when you whack your iPod hard on a table.

See the following pictures:

Click of death iPod gets whacked

Click of death iPod gets whacked

As you can see the iPod’s hard drive platter has shattered. We were wondering what was up with this iPod, as it failed the shake test when it came into the shop. The iPod’s owner revealed that he had read about “whack-a-mole” iPod fix on-line and wailed away on it.

Why do people think that banging their iPod on a table works? We think it has to do with a loose hard drive cable, dead battery, and maybe a corrupt hard drive. When the iPod is banged around the hard drive cable may get enough movement to re-seat it. Also, based on our very unscientific iPod study, it appears that this seems to be based mostly in the 4th Generation and Photo iPods. Based on the same informal poll it also appears that more clients with Windows formatted iPods find themselves in this situation than Macintosh formatted iPods. If you think you’ve got the click of death with your iPod, send it in to us at ipodmedics.com, and we’ll figure out if it really does or not. It’s free for us to check, and the repair (if it DOES NOT need a new hard drive) is very inexpensive. Also if your unit has a major problem, and you don’t want to invest in a repair, we’ll likely buy your sick iPod from you as well.

Written by Dana Stibolt

August 16th, 2008 at 3:09 pm

Posted in Apple,iPods

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Another iPod Testimonial

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A steady stream of broken iPods arrive each day at ipodmedics.com. They come in, we fix them, and then send them back to their owners. It’s always nice to get a note back thanking us for just doing our job:

“At first I was a little skeptical about your service. I read the claims, but I was not totally convinced. Was this was the answer I long sought after to repair my beloved iPod? I thought to myself, “Well, what have I got to lose?” I mean, my iPod was already broken. I could only improve from my current situation, so I decided to give it a shot. I shipped my iPod to iPodMedics via USPS first class mail. Within a day it was confirmed that it had indeed arrived at your shop. Soon after, I received the Google Checkout payment request which I quickly paid on-line. It was so easy. DHL delivered it back to me in the next few days. To think that I wasted all that time on the web trying to find anyone who could help me out after Apple refused to even touch it. This was really the best answer to my problem and I am very satisfied with the results. I no longer have a cracked LCD screen. If I need any more service on my iPod then I will return to iPodMedics. Thank You for your help, and I give my best wishes to the company.”

Sincerely,
Thomas S.

Written by Dana Stibolt

August 15th, 2008 at 3:07 pm

Posted in iPods

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MacMedics is awarded Commitment To Excellence honor

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We are pleased to announce that Apple Computer has selected MacMedics for a quarterly Commitment To Excellence service award. Only 151 Apple service locations were honored with this award putting MacMedics in the top 5% of all Apple Authorized Service Providers in the US and Canada.

Written by Dana Stibolt

August 15th, 2008 at 3:06 pm

No lines, no hassle, low price all with super fast service, how can you go wrong?

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It was our pleasure to help this client out of a bad spot with her MacBook.

“I’m just writing to express my gratitude for your unbelievably efficient and generous service. I called on a Thursday night (after a consult at an Apple store) with a damaged hard drive. I was under extenuating circumstances, as I was leaving the United States the following Monday morning; I dropped the computer Friday at 8:30, and 3 hours later it was ready with a new hard drive and OS for much less than I had been quoted at the Apple store. The service was probably the best I’ve ever experienced in any field… friendly, knowledgeable employees, fantastic prices, insanely fast service, and patient data-recovery explanations and recommendations. I doubt you’ll find better service elsewhere. Thanks a million!”

Meaghan S.
Baltimore, MD

Want to read about some of the other clients we’ve helped recently? See this URL: http://www.macmedics.com/testimonials.htm

Written by Dana Stibolt

August 15th, 2008 at 2:59 pm

To repair or not to repair your iPod, that is the question.

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Now more than ever it makes good sense to repair your broken iPod rather then replace it. Here at MacMedics and ipodmedics.com we’ve seen a pretty steady stream of folks looking to have their iPods repaired. The iPod is designed to be pretty much a disposable piece of electronics, as Apple has very few decent repair options available. With a newer, larger capacity, sexier models out pretty frequently Apple makes a pretty convincing argument to just buy a new iPod when your iPod starts to give you trouble. I shudder to think how many iPod users give up on a perfectly good iPod, just because it has a very minor problem or just needs a new battery.

Many, many iPods I see have simple issues like hard drive corruption or a bad battery. There are easy and cheap to fix. Even iPods with a serious problem like a dead logic board or hard drive are still worth fixing, as they can be repaired in most cases for less than half the cost of a new iPod. All of our iPod repairs carry a full one year warranty.

With gas prices, and doom and gloom with the stock market, everyone seems to be on money saving kick right now. Consider that it only costs about $2 (via USPS) to ship your iPod to us for a free estimate, it’s a worthwhile investment to find out for sure where your iPod’s situation really is. Since we don’t sell new iPods, we’ve got a pretty good incentive to repair your iPod, while Apple is more interested in seeing you replace it.

So if you’re in what appears to be a repair situation, let us take a look it might be something simple. If it’s not and you don’t want to invest more money into your older iPod, we’ll give you cash on the spot for it.

Send your iPod in for free check out, and if you have an older iPod sitting around, that you have no plans to repair, send that as well and we’ll use it’s cash value to reduce your repair bill. Okay, okay I know some of you already fell in love with a new iPod and have an old one in your kitchen junk drawer (right next to your dead cell phone). We’ll give you cash for your broken or damaged iPod. We buy all models in any condition and we pay top price.

Written by Dana Stibolt

August 15th, 2008 at 2:56 pm

Posted in iPods

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MacBook from Iraq

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Here’s two pictures of another MacBook sent into MacMedics from Iraq. Our last Iraq MacBook was a big success, as we were able to save the data and replace the hard drive in short order. You can read about that data recovery case here: http://www.macmedics.com/testimonials.htm

Sadly, in this case the hard drive was toast. We could not do anything with it. So I imagine it’s off for a clean room recovery.

I wanted to share these two pictures as it shows how dusty and dirty the environment in Iraq must be. If you look at the MacBook screen, you’ll see what looks like a reflection of the keyboard, it’s not a reflection. It’s super fine Iraq dust. Notice the spot in the middle with the finger print where the dust has been wiped off.

 

Written by Dana Stibolt

August 15th, 2008 at 2:46 pm

MacMedics is an Apple Authorized Reseller & Service Provider

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Maybe you’re tired of waiting in line for Macintosh service. Perhaps you’ve grown weary of the “service” advice that just tells you just to buy a new Mac without a full investigation into your existing problem. Is dragging your 24” iMac or MacPro though the Mall for warranty service not your idea of a good time? Is it that you just can’t get the folks who sold you your Macintosh to return your phone calls or e-mails? Maybe it’s time for a change?

MacMedics can help! Nobody wants the run around when it comes to something as important as your Mac and the service that you need. MacMedics understands that fact, and we work hard to deliver compassionate Macintosh service and sales better than anyone else. We’ve been doing so for over 19 years. When you work with us, you can expect to our award-winning Macintosh service and advice with no spin. If your Mac is a good candidate for service, we’ll let you know. If it’s time to retire an older unit, we’ll be sure to tell you. As both an Apple Authorized Service Provider and an Apple Authorized Reseller we’re uniquely positioned to counsel you regarding any Apple Macintosh problem you have. No appointment is needed when you’re coming to visit our Mac Lab in either Millersville, MD or Lanham, MD.

Next time you need some good old fashioned Mac help, give a call or send us an e-mail and we’ll jump right on it! 1-866-MAC-MEDICS or http://www.macmedics.com

Written by Dana Stibolt

August 15th, 2008 at 10:28 am