MacMedics Macintosh Service, Consulting, & Sales For Baltimore, Washington DC, & Philadelphia Blog

Macintosh Consulting, Service, & Support

Archive for the ‘Washington DC’ tag

MacMedics is an Apple Authorized Government Reseller

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MacMedics is an Apple Authorized Government Reseller serving the Washington DC Metro area as well as Baltimore, Maryland and Philadelphia, PA

MacMedics is an Apple Authorized Government Reseller

MacMedics has been supporting federal, state, and local government with proven and effective Apple solutions since 1989. As an Apple Authorized Government Reseller with over 25 years of Apple consulting and service experience, MacMedics has the solutions to stabilize your Apple environment, improve productivity, and enhance performance.

We can recommend, configure, pre-test, deliver, and install any Macintosh computer you require; from Mac Minis or iMacs to custom-configured MacBook Pros and Mac Pro towers, as well as Apple iPads, iPods, and the Apple TV.

We have the distinct advantage of being one of the first ever Apple consultants and we’ve built that 25 years of expert Macintosh consulting, service and sales into an impressive list of government clients who rely on MacMedics:

Anne Arundel County, Maryland
Baltimore City
Baltimore City Police Department
Executive Office of the President
Federal Aviation Administration (FAA)
Federal Bureau Of Investigation (FBI)
Federal Deposit Insurance Corporation (FDIC)
General Services Administration (GSA)
Goddard Space Flight Center (GSFC)
Howard County, Maryland
National Aeronautics and Space Administration (NASA)
Naval Research Laboratory (NRL)
Prince George’s County, Maryland
Prince George’s County Police
Small Business Administration (SBA)
United States Department of Agriculture (USDA)
United States Department Of Commerce (DOC)
United States Department of the Interior (DOI)
United States Fish and Wildlife Service (FWS)
United States Holocaust Memorial Museum (USHMM)
United States Department of Housing and Urban Development (HUD)
United States Mint
United States Naval Observatory (USNO)
United States Postal Service (USPS)

Here is what our contact at the U.S. Fish and Wildlife Service said about MacMedics via a review on our profile on the Apple Consultants Network (ACN) website:

“MacMedics has been my go-to service provider for over ten years. They provide speedy, honest assessments, with reasonable rates. I can count on them to solve my problems quickly, and get me back to work in no time. They are the pros!”

Contact your local MacMedics office to request a quote for new Apple hardware for your agency.

Baltimore 1-866-MAC-MEDICS

Washington 1-888-4-DC-MACS

Philadelphia 1-877-626-MEDICS

Still No Power? To Avoid Computer Issues, Unplug Your Macs BEFORE The Power Comes Back On

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Hey everyone, if you are still without power, go ahead and unplug your Macs. That way when power comes back on, there won’t be any electrical surge issues.

If you are going out of town for the Fourth of July or vacation, unplug everything before you leave, and don’t leave your backup hard drive WITH your Mac. Someone stealing your Mac will likely steal your backup hard drive, as well. Take your backup with you, or hand it off to family or friends for safe keeping. That way if something happens, you’ll still have all of your data.

Also, don’t leave portable Macs and iPads around in open view when you’re away from home. There’s not a week that goes by without one of our clients having a Mac stolen. Put them away or lock them up!

Written by Dana Stibolt

July 1st, 2012 at 12:18 pm

Apple Has Ended MobileMe Service, But There Is Still Time to Migrate.

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Well, it’s July 1st and Apple’s add-on data service, MobileMe has been officially discontinued as of yesterday.

If you missed the deadline of June 30th, Apple is giving you one last chance to migrate your account to iCloud. There’s no official word on how long this will be available so don’t delay in taking advantage of this.

As always, MacMedics can help you migrate to iCloud and get all off your various devices working on Apple’s new service.

Get in touch with your closest MacMedics office in Baltimore, Washington DC, or Philadelphia to set up a time for help. We can come to you, or if you prefer, you can come to our office.

Written by Dana Stibolt

July 1st, 2012 at 11:50 am

Great Macintosh Service Is What We’re All About. We Can’t Argue With A 5 Stars, 5 Mice, & 5 Apples Review!

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We love helping our clients, and when it’s time to say good bye to your trusty Macintosh we’ll always consider all of the options and if a repair is not appropriate, we can transfer your data from the old Mac to a new one. We’ll recycle the old one for you as well. In some cases, your old, broken, or damaged Mac might even have trade in value which you can apply to a new Mac purchase or a repair.

Here’s a review that was posted by one of our Washington DC clients recently:

“My colleagues and I have been using MacMedics for years and love their service. Maybe because I haven’t had a broken screen but they have been great with all other repairs and assistance. They did thoughtfully advise me when it was time to pull the plug on my old and dropped iMac (it was time) and they graciously handled the funeral arrangements for it. Being able to recycle it for me was a plus. I can’t imagine going anywhere else for my Mac needs. I also give them 5 stars, 5 mice, and 5 Apples.”

Susie ‎ – Apr 20, 2012

Washington DC InDesign User Group Adobe CS 6 Special Announcement Event

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Update 5/2/12 Stop by the MacMedics booth today at the Adobe event and get your sugar rush on with our free M&M’s Pill Bottles. Also enter our booth drawing for a free iPod touch!

Update 4/23/12 This special all-day event is the Adobe Creative Suite 6 Launch Event. We were not able to tell you until now. This will sell out, so be sure to reserve your seat ASAP! Us the coupon code mentioned below for $30 off!

Update 4/13/12 This event is already 50% sold out, plus we are giving away a free iPad to one lucky attendee. Register now and use the promo code “DC-ID” and you can save $30!

MacMedics Washington DC will be a sponsor of this special event! We will be providing an iPad as a door prize for this event. Use the promo code “DC-ID” and you can save $30!

On May 2, 2012, the DC-Area InDesign User Group will host an all-day event featuring three of our favorite presenters. Michael Murphy, Chris Converse, and Noha Edell will lead several sessions covering all the latest advancements in the Adobe Creative Suite with special focus on InDesign. The fee to the general public will be $99.95. For IDUG members using the promo code “DC-ID”, the cost will be only $69.95.

More information will be released when event details are finalized.

For those who have attended our all-day, multi-presenter events in the past, you know this is a not-to-be-missed event. Registration is limited and has always sold out.

Also for those who have attended our all-day events in the past, you’ll be happy to hear that we have made arrangements for a second set of bathrooms at the Navy Memorial to be open for our attendees.

We will not be providing lunch; there are dozens of restaurants in the area. You shouldn’t go hungry.

Date, time, and location
Wednesday, May 2 2012
8:00 AM – 4:30 PM
U.S. Naval Heritage Center—Burke Theatre
701 Pennsylvania Avenue, NW
Washington, D.C.

For more information and to register for the event, go to

Written by Dana Stibolt

April 2nd, 2012 at 1:17 pm

Stolen MacBook Pro Alert

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We’re going to start posting serial numbers of Apple Macintosh computers that have been stolen from clients of MacMedics. The most recent additions will be at the bottom. If you know the wherabouts of one of these units, please get in touch with us at MacMedics so we can let the owner know.

MacMedics STRONGLY recommends LoJack for Laptops. Learn more and for limited time save 25% off this great software for your MacBook, MacBook Pro, and MacBook Air. LoJack is designed for use on portable Macintosh computers, but it CAN be installed on any Mac! Don’t discriminate against desktops!

Sign up for LoJack for Laptops for Mac here, and for a limited time save 25%:

See our full MacMedics Blog post from 2010 on the subject.

Stolen 11/16/17-11/17/11 from Washington DC Metro area office at the same time, so these units might surface together at the same place for password removal, or hard drive replacement:

MacBook Pro 17″ C02D71BQDC7C and a 15″ MacBook Pro W870710MW0K

Stolen 11″ MacBook Air from Millersville, MD SE# C02DKHYWDDQX

Stolen 12/7/11 From Washington DC Metro area:

MacBook Pro 17” Matte display C02DJ3G6DHYC. Also had a USB mouse dongle attached.

Stolen 12/15/11 From Millersville, MD area

MacBook Pro (13-inch, Late 2011) Serial # C02GJB58DV13
MBP 13.3/2.4/2X2GB/500-5400/SD/GLSY, Apple Limited Warranty

Stolen 1/3/12

W88510P15L9 Macbook Air

Stolen 1/21/12 from the Philadelphia area:

W801912NAGX 15″ MacBook Pro (Mid-2010)

STOLEN 2/6/12 from Onley, MD area in Montgomery County, Maryland at the same time, so these units might surface together at the same place for password removal, or hard drive replacement:

Black MacBook 13″ SE# 4H7012SVWGM w/ PURPLE CLEAR CASE


STOLEN from Riverdale, MD area 21.1″ iMac Serial Number W8016BJT5PC

MacBook Pro 13″ w/ professional DJ software on it W8828K100P2

STOLEN out of baggage in Philadelphia International Airport on a US Air flight en route to Germany summer of 2011.

STOLEN on 1/16/13 from office in Timonium, Maryland

MacBook Pro 15″ Mid-2009 Serial Number: W89353GY644

STOLEN on 1/23/13 from home in Annapolis, Maryland

MacBook Pro 15″ Late-2011 Serial Number: C02GN22DDV7N

STOLEN on 2/20/13 from a locked gym locker at UMBC in Baltimore County (University of Maryland Baltimore County)

MacBook (13-inch Early 2008) White Serial Number: W88325QQ0P1

STOLEN 11/1/2013 from East Baltimore City

MacBook Pro (13-inch, Mid 2010) Serial Number: WQ029R6DATM

Stolen 12/11/14 From State of Maryland

MacBook (13-inch, Aluminum, Late 2008) Serial Number: W8849G031AX

Stolen 12/22/13 from Columbia, MD (near Mall)

Macbook Air 13-inch, Intel Core i5, 1.3GHz, 256GB Flash, 8GB (Mid-2013)

Stolen 3/8/14 Macbook Air: C02JP25LDRVG Friday evening at 801 E Street NW, Washington DC, Penn Social Bar, between 8 pm and 10 pm.

Stolen 6/11/15 iMac C02LD0TKDNCR, Mac mini C07K92GNDWYM, 15” MacBook Pro Retina Display, C02J43RSDKQ5 All stolen from Baltimore City

If you have info on any of these units we will forward your information to the owner of the machine and also forward onto law enforcement if needed. Help a fellow Mac user out and do the right thing if you encounter one of these units.

Contact us at mdservice (A T) macmedics (d o t) com or call us toll-free and 1-866-MAC-MEDICS


Your Macintosh Service Advantage: MacMedics Is Exclusively Apple!

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Your Macintosh Service Advantage: MacMedics Is Exclusively Apple!

As the Apple Macintosh family of computers and other Apple devices like the iPod, iPad, and iPhone become increasingly more popular, more and more computer repair places are offering “Mac Repairs” as a “Side Business”.

It’s tempting for PC centric computer shops to try and grab a new revenue stream by cashing in on the increased number of Macs in the marketplace. Do you really want a PC guy/gal at a PC shop or at a big box store, who is not trained, certified, or authorized in Apple service guessing their way though your Apple repair? We didn’t think so.

We’ve seen some amazing cases of Apple service gone horribly wrong at both big box stores and at independent shops. In fact, we’ve had situations where a computer repair place has tried to fix a Mac, botched or misdiagnosed the repair, only to bring it into MacMedics for us to bail them out of a tough Mac repair situation.

When you’re looking for an Apple Authorized Service Provider for your broken Macintosh or Mac data recovery case, you really should seek out an experienced and professional Macintosh service organization with ALL of the Apple Credentials and Authorizations, such as MacMedics.

MacMedics is a very well established (since 1989) Apple Authorized Service Provider, Apple Authorized Value Added Reseller, as well as Certified Members of The Apple Consultants Network. We have an impressive 22-year history of exclusive dedication to the Macintosh computer platform. We were offering a third party alternative to stuffy Apple Dealer service way before the Apple Store, and way before anyone else in the State of Maryland. In fact, MacMedics was offering on-site Macintosh service in the late Eighties during a time where such a service was considered “in-shop” and “on the bench” everywhere else.

Our Apple service part inventory is quite likely the largest collection of Apple service parts in the Mid-Atlantic region. Since MacMedics bought out macUpgrades of Bethesda, Maryland we acquired all of their Apple Authorized service parts. That’s like having a DOUBLE 20-year accumulation of Apple factory service parts and other supplies! Not only do we have hundreds and hundreds of genuine Apple service parts in stock, we also have tons of vintage and obsolete Apple service parts so we can repair any Macintosh computer ever made. We also have our own Macintosh computer museum so if there is a special service situation where we need to access data from 20 years ago, or make something work in order accomplish a special task, we can do that too!

So when it comes to the most basic Mac repairs, or services like hard drive replacements/upgrade and memory upgrades (ours come with a lifetime warranty by the way), or the most advanced services like Macintosh data recovery or liquid spill rescue, you can count on MacMedics to be there to provide an accurate diagnosis and the correct and appropriate repair for your Macintosh computer.

MacMedics is the leading Apple Authorized Service Provider for Baltimore, Washington, Annapolis, Columbia, and Towson, Maryland. Our On-Site service and consulting that is available throughout the Mid-Atlantic region is our claim to fame, but we’re also quite well known for Apple Authorized sales as well.

MacMedics is an Apple Authorized Value Added Reseller and an Apple Authorized Government Reseller, and as such we have the Authorizations from Apple to not only sell the full Macintosh Computer line, but also to resell the iPad, iPod, and Apple TV.

If you have a unit that is beyond repair, or just one that you put to the side a few years ago, we’ll accept it as a trade in on a new hardware purchase or as credit towards a repair or data recovery. Even if the hardware you have is very old, or extremely damaged, we’ll still accept it for e-waste recycling. So, drop off your broken PC, Mac, iPod, iPhone, iPod, cell phone, or other small electronics like hard drives, small printers, or other reasonably sized electronics, cable, power supplies and adapters for free recycling.

With our two fully staffed Apple Authorized Sales and Service locations serving the Baltimore, Annapolis, Washington DC area as well as the entire Washington DC and Baltimore region, we’re a great place to drop a sick Mac off for repair. Our office in Millersville is 1/10 of a mile off I-97 and our office in Lanham is 1 mile outside of I-495/I-95 and 1/2 mile off of RT 50. No appointments are ever necessary!

If you live in Annapolis and commute to Baltimore or Washington DC or vice versa, then you drive right past one of our offices on every trip you make on I-97 or RT-50. Stop in to see us with your sick or broken Mac, or swing by to pick up a cable, power adapter, iPod, iPad, or anything else Apple related!

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MacMedics Case File: Child Destroys New Unibody MacBook Pro

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This MacBook Pro Unibody came into our Washington DC office. The story is that the unit was destroyed by an angry child. This unit was purchased new on March 25, 2011. Our techs checked this unit out and it’s totaled, so it will need to be replaced. Let’s hope the client can claim this on his credit card Buyer Protection or insurance!

MacMedics Has Purchased Apple Specialist, macUpgrades Of Bethesda, Maryland

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A letter from Craig Hirai / Amy Wooden of macUpgrades:

Dear Former macUpgrades Customer,

We are pleased to let you know that MacMedics, in Lanham, Maryland, has purchased all the assets of macUpgrades. Dana Stibolt, President, and Kory Barrett, Vice President, have been a real pleasure to work with, as we have completed this rather complicated transaction. Their professionalism and competence have been most refreshing. We would encourage you, your friends and neighbors, and your business to work with MacMedics as you would have worked with macUpgrades.

Thank you, again, for all your support over the years. We hope you will give MacMedics the same loyal support.

Kindest regards,

Craig Hirai and Amy Wooden

You can jump to the newest information available as it is now posted on the MacMedics website by clicking here.

macUpgrades of Bethesda, Maryland, a long-time Apple Specialist lost their lease, and sadly they have closed their doors after supporting the Bethesda and Washington DC area’s Macintosh community for more than 20-years. In an effort to continue and preserve their long standing legacy of Apple service and repair and to provide outstanding support to their long-time clientele, we enthusiastically welcome former macUpgrades clients to MacMedics!

macUpgrades has endorsed MacMedics as their recommended Macintosh sales and service provider. We are proud to have earned their endorsement and pledge to do our very best to provide previous macUpgrades customers with the high level of support that MacMedics and macUpgrades are both famous for.

Like MacMedics, macUpgrades had been serving the area’s Macintosh community for more than 20-years. We hope to be able to continue their tradition of outstanding support to Apple customers no matter where they are located. MacMedics is both an Apple Authorized Service Provider, and an Apple Authorized Value Added Reseller, so MacMedics is a logical and natural fit for long-time Macintosh clients who have been serviced over the years by macUpgrades.

As was the case with macUpgrades, MacMedics is Apple Authorized to resell the entire Apple line of products. That means that MacMedics can supply Apple Macintosh computers, Apple iPads, Apple iPods, and the Apple TV. The only item not available from Apple Specialists or Apple Authorized Resellers is the Apple iPhone. That item must be purchased from Apple, AT&T, Verizon and a small handful of other retailers like Radio Shack and WalMart.

Click on the picture below to see pictures of the MacMedics Washington DC office:

We welcome former macUpgrades clients to contact the Washington DC office of MacMedics for Macintosh service, sales, and support.

We can be reached by telephone Monday – Friday 8:30 to 5:00 at:

1-888-4-DC-MACS (1-888-432-6227)

or anytime via e-mail at:

Please stay tuned to for more information as it becomes available.

Thinking of stopping by one of The Apple Stores in Bethesda or Georgetown for a Mac Repair? We offer a number of compelling reasons to visit MacMedics instead. Our clients tell us that the number one reason that people come visit MacMedics for Mac service vs. The Apple Store is that no appointments are ever required to receive expert Mac repair. Also we offer 24-hour warranty repair (for most warranty repairs), Low cost rental computers (if needed), 1-year parts and labor warranty on all out-of-warranty repairs (The Apple Store only offers a 90-day warranty), Hard Drive upgrades (The Apple Store will only replace your drive with the same size), Advanced Macintosh Data Recovery, and we repair all Apple computers right here in our shop. We do not ship units out for “Depot Repair” as is the practice for many cases at The Apple Store. Plus, we offer a VIP repair program for Walk-In service that blows the doors off of Apple’s One-To-One, Joint Venture, or even AppleCare. Our VIP repair program can cover your future repairs for as little as $99 (Mac Pros and MacBook Pros are $149).
Also, we love to talk on the phone. You do not need to be a client to call and talk shop. Call us to discuss your Mac problem or purchase a new Mac today: 1-888-4-DC-MACS

Written by Dana Stibolt

March 3rd, 2011 at 1:40 pm

Posted in Adobe,Announcements,Apple,Apple Authorized Sales,Apple Authorized Service,Better Mac Computing,Data Recovery,iBooks,iMacs,iPads,iPhone,iPods,iTunes,Mac Pros,MacBook Air,MacBook Pros,MacBooks,Macintosh Consulting,Macintosh Service,MacMedics,Powerbooks,PowerMacs

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Apple Announces iPad 2

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Apple Announces iPad 2

iPad 2 is the next generation of Apple’s magical device for browsing the web, doing email, enjoying photos, watching videos, and more. It comes in three models: iPad 2 Wi-Fi, iPad 2 Wi-Fi + 3G, and iPad 2 Wi-Fi + 3G for Verizon (U.S. only).

Key features:

-All-new design—iPad 2 comes in black or white and is 33 percent thinner and up to 15 percent lighter.

-Dual-core A5 chip—The Apple-designed chip features two cores for faster performance and up to nine times the graphics horsepower.

-Two cameras—Make FaceTime video calls, record HD video, or create fun snapshots with Photo Booth. Switch between front and back cameras with just a tap.

-10-hour battery—Same great battery life for browsing the web, watching videos, and listening to music.

-Smart Covers—Innovative, thin, durable covers that magnetically attach to iPad 2 for a perfect fit. Available in a range of vibrant polyurethane and rich, aniline-dyed leather colors (sold separately).

MacMedics is an Official Apple Authorized Value Added Reseller that is authorized to resell the Apple iPad 1 and iPad 2. Call us to reserve your iPad 2 for pick up in our Millersville office (Near BWI off I-97 or our Lanham office (Just off MLK near RT-50 & I-95/I-495). MacMedics is the only independant Apple Authorized Reseller in Anne Arundel or Prince Georges counties. If you’re looking for a fast and friendly place to buy a new iPad, trade in your old one, or to buy Apple iPad accessories like the Applw Smart Cover or iPad or iPhone power adapter, come us us! No lines, no appointments, and no parking hassles!

P.S. We’re the closest Apple Authorized Reseller to Arundel Mills, plus we right off of I-97 in Millersville, just west of Severna Park and south of Glen Gurnie.

MacMedics also accepts working, broken or damaged iPad 1’s or iPads 2’s for trade-in credit towards a new Apple iPad, iPod, New or used Macintosh, or even towards a Mac repair or upgrade and data recovery cases.

We also stock a wide array of iPad cases, Smart Covers, accessories, cables, power adapters, and carrying bags.